i forgot to cancel my trial

kkuklin · 15-11-11, 11:20 AM

hello guys, on 30 octomber i completed the useNeXT offer with 1 euros on paypal. I forgot about trial , and they contacted me ... they send me an invoice with 95 euro.

I need to pay 95 euros for nothing .... I didn't used that services ... I canceled my account but they told me , i need to pay 95 euro (tax for 1 year / 8 euro per month) .

It's unfair , they help people with trial and then you need to pay aprox 100 euro...........

I can talk with an xpango admin here? Can an admin to talk on them for cancel all bills for xpango members?

i don't have money to pay 100 euros ........

**ryan1087** · 15-11-11, 11:22 AM

"All accounts come with a 14 days free trial period. If you do not cancel your account within these 14 days you will automatically charged the price of the plan 30+ (7.95 Euro/month, thus 95.35 Euro/year incl. VAT)."

Here lies your problem, read the small print first, they haven't scammed you.

**the_icks** · 15-11-11, 11:23 AM

Well you should have cancelled within the required time limit.

If you had no intention of even considering continuing with them after the free trial, then you should not have applied for the free trial in the first place.

moviedrome · 15-11-11, 11:23 AM

Quote:

Originally Posted by kkuklin

hello guys, on 30 octomber i completed the useNeXT offer with 1 euros on paypal. I forgot about trial , and they contacted me ... they send me an invoice with 95 euro.

I need to pay 95 euros for nothing .... I didn't used that services ... I canceled my account but they told me , i need to pay 95 euro (tax for 1 year / 8 euro per month) .

It's unfair , they scam people with trial and then you need to pay aprox 100 euro...........

I can talk with an xpango admin here? Can an admin to talk on them for cancel all bills for xpango members?

i don't have money to pay 100 euros ........

I'm not an Xpango admin but my thoughts are that you haven't been scammed at all. It's not xpango's fault you forgot about the trial and now it has expired you have to pay for the service.

I doubt they can do anything just because you forgot you didn't want the service.

moviedrome · 15-11-11, 11:24 AM

Beaten not once but twice!

tripluc · 15-11-11, 11:40 AM

contact paypal or the bank where you have the credit card...

**MJ10** · 15-11-11, 12:01 PM

Quote:

Originally Posted by moviedrome

Beaten not once but twice!

AND you didn't use the edit button!!

kkuklin · 15-11-11, 12:10 PM

Yes , it was my fault but they are so ...like a wolfs. They want to stole money from all users ... If they want 8 euro ( it's 8 euros per month) i paided ...but 100 euros ? It's too much for me ...

I want to talk with paypal or bank to solve this problem i don't know ... I don't know what i need to do

**ryan1087** · 15-11-11, 12:12 PM

Your best bet is to email them directly and agree to pay for just one month or something, they don't legally have to do anything as you agreed to it when you signed up...sorry.

kkuklin · 15-11-11, 12:14 PM

I tryed but they don't want ...they want for an year (95 euros)....

iPhone4Matt · 15-11-11, 12:16 PM

I wouldn't be sorry. You take up an offer on the understanding that it will continue and you will be charged. As already said. 1. Don't take up the offer if you don't want the service. 2. If you aren't going to continue the service after the trial....don't forget to notify them.

**MJ10** · 15-11-11, 12:21 PM

I'm sorry but you can't complain!

1: You signed up knowing the T&Cs
2: You weren't even interested in the service and therefore shouldn't have signed up in the first place
3: You forgot... totally your responsibility
4: They have NO responsibility to help you. They have a trial service for a reason, and these things always roll on
5: You now just have to get over it and realise you made a mistake. Pay up and don't winge.

vadimbolun · 15-11-11, 12:25 PM

can he just close his credit card account? let's say it was stolen..i can understand that 100 Euro is big money for most of us.

-null- · 15-11-11, 12:48 PM

Quote:

Originally Posted by MJ10

I'm sorry but you can't complain!

1: You signed up knowing the T&Cs
2: You weren't even interested in the service and therefore shouldn't have signed up in the first place
3: You forgot... totally your responsibility
4: They have NO responsibility to help you. They have a trial service for a reason, and these things always roll on
5: You now just have to get over it and realise you made a mistake. Pay up and don't winge.

6. Don't pay it and use the time it takes for them to get around to taking you to court to save up. Best make sure you save more than the 95 euros though, I would imagine you'd need to pay court costs as well.

lewis06 · 15-11-11, 01:06 PM

I completed the usenext offer..they send you two emails reminding you that your free trial will be expiring soon and if you don't cancel the trial before it expires you will be charged. They even provide you with a link to cancel the trial. You cant blame them for you forgetting to cancel the trial, it's your fault. Sorry

Xpango_Ross · 15-11-11, 02:06 PM

Hello Kkuklin,

My advise would be to contact UseNext and plead with them to extend the cooling off period.

As Ryan said; it may be best to ask if you can pay for the month (8 Euro's) and then explain that you are not in a situation to pay for the full year.

I'm afraid Xpango will be unable to help contacting UseNext directly so it would be in your interest to email or try and call them to explain your situation.

Ross

Ojaser6 · 15-11-11, 02:08 PM

Quote:

Originally Posted by Xpango_Ross

Hello Kkuklin,

My advise would be to contact UseNext and plead with them to extend the cooling off period.

As Ryan said; it may be best to ask if you can pay for the month (8 Euro's) and then explain that you are not in a situation to pay for the full year.

I'm afraid Xpango will be unable to help contacting UseNext directly so it would be in your interest to email or try and call them to explain your situation.

Ross

Just goes to show how awesome the guys over at Xpango are! Most networks' staff wouldn't even think about helping someone cancel a free trial, especially if they didn't have any interest in the offer before they completed it!

**ryan1087** · 15-11-11, 02:14 PM

Quote:

Originally Posted by Ojaser6

Just goes to show how awesome the guys over at Xpango are! Most networks' staff wouldn't even think about helping someone cancel a free trial, especially if they didn't have any interest in the offer before they completed it!

Think you need to re-read and think about what your saying!

Ojaser6 · 15-11-11, 02:35 PM

What I meant was that it's very nice of Xpango to help the member when most other people wouldn't.

Did I misword it or something?

**ryan1087** · 15-11-11, 02:39 PM

Quote:

Originally Posted by Ojaser6

What I meant was that it's very nice of Xpango to help the member when most other people wouldn't.

Did I misword it or something?

Richard helped above and Xpango stated they were unable to help as it's a personal case.

15-11-11, 11:20 AM	#1
kkuklin iPod Shuffle Join Date: Nov 2011 Posts: 3	i forgot to cancel my trial hello guys, on 30 octomber i completed the useNeXT offer with 1 euros on paypal. I forgot about trial , and they contacted me ... they send me an invoice with 95 euro. I need to pay 95 euros for nothing .... I didn't used that services ... I canceled my account but they told me , i need to pay 95 euro (tax for 1 year / 8 euro per month) . It's unfair , they help people with trial and then you need to pay aprox 100 euro........... I can talk with an xpango admin here? Can an admin to talk on them for cancel all bills for xpango members? i don't have money to pay 100 euros ........ Last edited by the_icks; 15-11-11 at 11:24 AM..

15-11-11, 11:22 AM	#2
ryan1087 What to put... Join Date: Mar 2010 Posts: 9,071	"All accounts come with a 14 days free trial period. If you do not cancel your account within these 14 days you will automatically charged the price of the plan 30+ (7.95 Euro/month, thus 95.35 Euro/year incl. VAT)." Here lies your problem, read the small print first, they haven't scammed you. __________________ free ipad 3

15-11-11, 11:24 AM	#5
moviedrome FJ Network Owner Join Date: Jan 2007 Posts: 6,802	Beaten not once but twice! __________________ freebiejeebies Consoles \| Apple \| HDTV \| PS3 \| Mobiles \| Sports \| Gadgets \| Points \| Gifts \| Select Supported Network of the Year 2008 & 2009 & 2010 & 2011 Network Staff Member of the Year 2009 & 2011 (joint) Supported Network of the Year (Design) 2008 New and Unproven Network of the Year 2007

15-11-11, 12:10 PM	#8
kkuklin iPod Shuffle Join Date: Nov 2011 Posts: 3	Yes , it was my fault but they are so ...like a wolfs. They want to stole money from all users ... If they want 8 euro ( it's 8 euros per month) i paided ...but 100 euros ? It's too much for me ... I want to talk with paypal or bank to solve this problem i don't know ... I don't know what i need to do Last edited by kkuklin; 15-11-11 at 12:11 PM..

15-11-11, 12:12 PM	#9
ryan1087 What to put... Join Date: Mar 2010 Posts: 9,071	Your best bet is to email them directly and agree to pay for just one month or something, they don't legally have to do anything as you agreed to it when you signed up...sorry. __________________ free ipad 3

15-11-11, 11:23 AM	#3
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 14,487	Well you should have cancelled within the required time limit. If you had no intention of even considering continuing with them after the free trial, then you should not have applied for the free trial in the first place.

15-11-11, 11:40 AM	#6
tripluc iPod Shuffle Join Date: Oct 2011 Location: Iasi Posts: 10	contact paypal or the bank where you have the credit card...

15-11-11, 12:14 PM	#10
kkuklin iPod Shuffle Join Date: Nov 2011 Posts: 3	I tryed but they don't want ...they want for an year (95 euros)....

15-11-11, 12:21 PM	#12
MJ10 Currently: Moderating! Join Date: Nov 2008 Location: Thatcham, Reading Posts: 15,787	I'm sorry but you can't complain! 1: You signed up knowing the T&Cs 2: You weren't even interested in the service and therefore shouldn't have signed up in the first place 3: You forgot... totally your responsibility 4: They have NO responsibility to help you. They have a trial service for a reason, and these things always roll on 5: You now just have to get over it and realise you made a mistake. Pay up and don't winge. __________________ Spoiler Received from FreebieJeebies: £4,280.76 Spoiler Amazon Vouchers (£275) \| Wii Black & Game (£200) \| Textbooks (£40) \| Samsung T220HD (£200) \| WiFi Printer (£38) \| Samsung R580 (£689) \| Belkin Case (£15) \| Catlike Whisper Plus (£102) \| JVC Hi-Fi (144) \| Kenwood Microwave (£62) \| 2xHDMI (£5.03) \| Omron Scales (£30) \| 2xBluRay (£10) \| Kitchen Crockery (£44) \| BT (£1,302) \| BT (£663) \| BT (£238) \| 500GB Wifi HDD (£103.98) \| Philips iPad Speaker (£99.99) \| Sgt.PepperMill (£10.47) \| Car iPhone/Tape (£9.29) Received from KUDOS: £2,652.50 Spoiler Philips Hi-Fi (£138) \| iPhone 4 Case (£4) \| SEO Book (£13) \| Russell Hobbs Kettle (£40) \| 3D HDMI Cable (£11.99) \| Samsung UE40D6530 3DHDTV - BD-D6500 3D BluRay Player - Skype Camera - 2x3D Glasses and BluRay Film (£946) \| Wireless Headphones (£55) \| 1TB HDD (£55) \| IceAge DVD Box Set (£10) \| BluRay Blank Disk Package (£26.48) \| Harry Potter 1-8 BluRay (£32.30) \| Nike+ Running Package (£35) \| HDMI Cable (£5) \| Extension Lead (£18) \| Russel Hobbs Iron (£20) \| Brabantia Ironing Board (£55) \| Just Dance 3 (£23) \| TV Aerial Cable (£2) \| Samsung UE32D5520 HDTV (£380) \| Amazon Voucher (£51) \| 32GB iPad 3 4G (£579) \| BT (£153) Received from Xpango: £250.14 Spoiler Apple TV (£99) \| Affiliate Bank Transfer (£32.20) \| Affiliate Bank Transfer (£49.74) \| Affiliate Bank Transfer (£69.20) Received from other affiliates: £263.20 Spoiler Amazon Affiliate Voucher (£263.20) 2011 Winner of Best Site Award and Grammanazi Award. Runner up for Member of the Year 2011 Free iPhone \| Free iPhone \| Free iPad 3 \| Sign Define App \| Freebie Proof Photo Blog Total Received: £7,446.87 plus Current Stats: 0 green 12 pending WIN an iPod Shuffle, XBox Live, Amazon or iTunes vouchers >> Free competition entry here << Spoiler Spoiler Ed's status Spoiler Received from FreebieJeebies: £1,854.03 Amazon Vouchers (£275) \| Wii Black & Game (£200) \| Textbooks (£40) \| Samsung T220HD (£200) \| WiFi Printer (£38) Samsung R580 (£689) \| Belkin Case (£15) \| Catlike Whisper Plus (£102) \| JVC Hi-Fi (144) \| Kenwood Microwave (£62) 2xHDMI (£5.03) \| Omron Scales (£30) \| 2xBluRay (£10) \| Kitchen Crockery (£44) Received from KUDOS: £1,920.50 Philips Hi-Fi (£138) \| iPhone 4 Case (£4) \| SEO Book (£13) \| Russell Hobbs Kettle (£40) \| 3D HDMI Cable (£11.99) Samsung UE40D6530 3DHDTV - BD-D6500 3D BluRay Player - Skype Camera - 2x3D Glasses and BluRay Film (£946) Wireless Headphones (£55) \| 1TB HDD (£55) \| IceAge DVD Box Set (£10) \| BluRay Blank Disk Package (£26.48) Harry Potter 1-8 BluRay (£32.30) \| Nike+ Running Package (£35) \| HDMI Cable (£5) \| Extension Lead (£18) Russel Hobbs Iron (£20) \| Brabantia Ironing Board (£55) \| Just Dance 3 (£23) \| TV Aerial Cable (£2) Samsung UE32D5520 HDTV (£380) \| Amazon Voucher (£51) Received from Xpango: £250.14 (others: £263.20) Apple TV (£99) \| Affiliate Bank Transfer (£32.20) \| Affiliate Bank Transfer (£49.74) \| Affiliate Bank Transfer (£69.20) Amazon: Affiliate Voucher (£263.20)

15-11-11, 12:25 PM	#13
vadimbolun iPod Nano 1GB Join Date: Sep 2011 Location: Moldova Posts: 37	can he just close his credit card account? let's say it was stolen..i can understand that 100 Euro is big money for most of us.

15-11-11, 01:06 PM	#15
lewis06 iPod Nano 1GB Join Date: May 2010 Location: London Posts: 79	I completed the usenext offer..they send you two emails reminding you that your free trial will be expiring soon and if you don't cancel the trial before it expires you will be charged. They even provide you with a link to cancel the trial. You cant blame them for you forgetting to cancel the trial, it's your fault. Sorry __________________ Free Gadgets \| Free Xbox Live gold Last edited by lewis06; 15-11-11 at 01:06 PM..

15-11-11, 02:06 PM	#16
Xpango_Ross iPod Nano 2GB Join Date: Sep 2011 Posts: 127	Hello Kkuklin, My advise would be to contact UseNext and plead with them to extend the cooling off period. As Ryan said; it may be best to ask if you can pay for the month (8 Euro's) and then explain that you are not in a situation to pay for the full year. I'm afraid Xpango will be unable to help contacting UseNext directly so it would be in your interest to email or try and call them to explain your situation. Ross __________________ Xpango.com - Welcome to the Free Generation www.xpango.com

15-11-11, 02:35 PM	#19
Ojaser6 Mini Mac Join Date: Jul 2009 Location: Planet Urth Posts: 3,667	What I meant was that it's very nice of Xpango to help the member when most other people wouldn't. Did I misword it or something?