Very irresponsible behaviour

mithilesh · 19-09-11, 01:15 AM

Hi, I have completed many offers at xpango but most of the time I have to keep on contacting them about the credits. But this time they decided not to reply me. I have been sending them emails every week and then wait for the whole week for their response but sadly they just wont! Had finished a offer in march for which I haven't been credited till date too but whenever I ask them about it I don't get a reply. Recently it was 2 more offers like around 3 weeks back but haven't heard from them when asked! Help guys plz!

Harvez · 19-09-11, 06:41 AM

An excuse will be posted soon don't worry.

blu-kryztal · 19-09-11, 06:44 AM

http://www.exceem.co.uk/forums/xpang...support-2.html

**ryan1087** · 19-09-11, 08:03 AM

xpango are low are support staff at the moment, they are getting more so hopefully it will be dealt with soon.

jeccy · 19-09-11, 09:44 AM

They took a while to send me a response; they advised normally 5-7 days and it took a fortnight before I got a reply back. As listed above, they have told us they are understaffed at present so it's unfortunately a case of waiting for them to get processed

Th3lmuu90 · 19-09-11, 10:43 AM

Those offers you completed, were different right? Cause you can't complete more than once each offer.

mithilesh · 19-09-11, 02:34 PM

yea those were all different offers.
@jeccy: I know, I already waited long enough. Its been a month since I finished the offer and one more of it which I am missing has been finished 6 months ago!

goggz1888 · 19-09-11, 03:07 PM

bit of a joke aint it.

sgll · 19-09-11, 06:33 PM

Quote:

Originally Posted by goggz1888

bit of a joke aint it.

you think? and its a exceem supported network too!!!!!

mithilesh · 19-09-11, 06:35 PM

Quote:

Originally Posted by goggz1888

bit of a joke aint it.

Yea feels like one too!

Xpango.com · 19-09-11, 07:15 PM

Mithilesh,

I can see that you were recently sent an email to update you on some missing credits and another email today so hopefully this will keep you posted on this for you.

I would add that you do appear to have a higher than normal record of offers not completing and recall that you were previously based in India but have switched the the US so I'm not sure if this is linked to this problem. We would recommend to you and any other members to carefully ensure you follow our tracking guidelines when completing offers to ensure you give yourself the very best chance of crediting.

I would also add that we have had a new member of staff join the team today and I have no doubt that this will significantly help us to improve our support service.

Thanks

Sam

lordjordysm · 19-09-11, 07:16 PM

Quote:

Originally Posted by ryan1087

xpango are low are support staff at the moment, they are getting more so hopefully it will be dealt with soon.

I wonder how long that will take and whether it will improve the response speed

Quote:

Originally Posted by goggz1888

bit of a joke aint it.

And it certainly is. This is exactly why i only use it as an affiliate network

**ryan1087** · 19-09-11, 08:05 PM

Don't see how some of you can slag them off when you have never used them yourself, i have and have had no problems, bad news spreads quicker than good.

mithilesh · 20-09-11, 02:38 AM

Quote:

Originally Posted by Xpango.com

Mithilesh,

I can see that you were recently sent an email to update you on some missing credits and another email today so hopefully this will keep you posted on this for you.

I would add that you do appear to have a higher than normal record of offers not completing and recall that you were previously based in India but have switched the the US so I'm not sure if this is linked to this problem. We would recommend to you and any other members to carefully ensure you follow our tracking guidelines when completing offers to ensure you give yourself the very best chance of crediting.

I would also add that we have had a new member of staff join the team today and I have no doubt that this will significantly help us to improve our support service.

Thanks

Sam

Thanks for the response though. I went through the email and they said that they going to update me with what is going on and are investigating. For the other offer they said that you guys are not their affiliates anymore so they won't credit you, and in that case I won't get it either! Also, I did not understand what do you mean by saying that higher than normal offers not completing because all the offers I completed were all done from here in United States. None of them were done back in India. So, this should help you guys too.
Hopefully, I hear a positive reply from your side. Thanks again for looking into it.

goggz1888 · 20-09-11, 02:07 PM

Quote:

Originally Posted by ryan1087

Don't see how some of you can slag them off when you have never used them yourself, i have and have had no problems, bad news spreads quicker than good.

i purchased there clix package about a year ago! nuff said !

Smudge · 20-09-11, 08:23 PM

They've always been fine with me, suppose it ain't easy running a very large successful freebie site with that many members. And it is fair to say that a few 'Billy No Posts' will always find their way on to the forum only when they have significant delays and want to moan.

I can imagine there are thousands of people to replay to.

It's well established that Xpango email response times are rubbish and that is such old news but they do come up with the goods and their monetary credit value are probably the best around.

Th3lmuu90 · 20-09-11, 08:55 PM

They always reply to my email's... yes, I waited some days for a reply, so what? The important is to receive a reply... I start thinking that the problem is about the users, and not with Xpango... Use Gmail, so you know if your message gets to the destiny or not lol

goggz1888 · 20-09-11, 09:00 PM

Quote:

Originally Posted by Th3lmuu90

They always reply to my email's... yes, I waited some days for a reply, so what? The important is to receive a reply... I start thinking that the problem is about the users, and not with Xpango... Use Gmail, so you know if your message gets to the destiny or not lol

yeah cause gmail is well known for its 100% destiny delivery

mithilesh · 21-09-11, 02:25 AM

Still waiting on their investigation...

Xpango.com · 21-09-11, 09:24 AM

Mithilesh,

We've sent emails to the advertisers in question and await their replies. Reminders were sent on Monday, it's now Wednesday.

We will update you via email when we receive a reponse. If you would like to discuss this matter in any more detail, please email us rather than complaining here.

Thanks

Sam

19-09-11, 01:15 AM	#1
mithilesh iPod Shuffle Join Date: Sep 2011 Posts: 8	Very irresponsible behaviour Hi, I have completed many offers at xpango but most of the time I have to keep on contacting them about the credits. But this time they decided not to reply me. I have been sending them emails every week and then wait for the whole week for their response but sadly they just wont! Had finished a offer in march for which I haven't been credited till date too but whenever I ask them about it I don't get a reply. Recently it was 2 more offers like around 3 weeks back but haven't heard from them when asked! Help guys plz!

19-09-11, 06:41 AM	#2
Harvez Mini Mac Join Date: Nov 2006 Location: l33dz Posts: 9,490	An excuse will be posted soon don't worry. __________________ Freebiejeebies \| Free iphone \| Free Blackberry \| Free Wii U \| Free laptop Someone once said "Life is what you make it", I disagree sometimes life makes you into what you are.

19-09-11, 08:03 AM	#4
ryan1087 What to put... Join Date: Mar 2010 Posts: 9,071	xpango are low are support staff at the moment, they are getting more so hopefully it will be dealt with soon. __________________ free ipad 3

19-09-11, 10:43 AM	#6
Th3lmuu90 iPod Nano 4GB Join Date: Sep 2011 Location: Funchal, Madeira,Portugal Posts: 270	Those offers you completed, were different right? Cause you can't complete more than once each offer. __________________ Xpango \| Custom order (All-in-one printer + rc helicopter + AA battery charger) - 10/10 (Received!) Xpango \| Custom order (Laptop) - 0/40

19-09-11, 03:07 PM	#8
goggz1888 iPod 60gb Join Date: May 2008 Posts: 1,682	bit of a joke aint it. __________________ Free PS Vita

19-09-11, 06:44 AM	#3
blu-kryztal iPod Nano 4GB Join Date: May 2009 Posts: 252	http://www.exceem.co.uk/forums/xpang...support-2.html

19-09-11, 09:44 AM	#5
jeccy iPod Nano 2GB Join Date: Jun 2007 Location: Swansea, centre of the Universe Posts: 125	They took a while to send me a response; they advised normally 5-7 days and it took a fortnight before I got a reply back. As listed above, they have told us they are understaffed at present so it's unfortunately a case of waiting for them to get processed

19-09-11, 02:34 PM	#7
mithilesh iPod Shuffle Join Date: Sep 2011 Posts: 8	yea those were all different offers. @jeccy: I know, I already waited long enough. Its been a month since I finished the offer and one more of it which I am missing has been finished 6 months ago!

19-09-11, 07:15 PM	#11
Xpango.com iPod 20gb Join Date: Nov 2006 Location: UK Posts: 659	Mithilesh, I can see that you were recently sent an email to update you on some missing credits and another email today so hopefully this will keep you posted on this for you. I would add that you do appear to have a higher than normal record of offers not completing and recall that you were previously based in India but have switched the the US so I'm not sure if this is linked to this problem. We would recommend to you and any other members to carefully ensure you follow our tracking guidelines when completing offers to ensure you give yourself the very best chance of crediting. I would also add that we have had a new member of staff join the team today and I have no doubt that this will significantly help us to improve our support service. Thanks Sam __________________ Xpango.com - Welcome to the Free Generation Xpango.com \| Like us on Facebook \| Follow Xpango on Twitter \| Sign-up here!

19-09-11, 08:05 PM	#13
ryan1087 What to put... Join Date: Mar 2010 Posts: 9,071	Don't see how some of you can slag them off when you have never used them yourself, i have and have had no problems, bad news spreads quicker than good. __________________ free ipad 3

20-09-11, 08:23 PM	#16
Smudge iPod Nano 2GB Join Date: Dec 2009 Posts: 117	They've always been fine with me, suppose it ain't easy running a very large successful freebie site with that many members. And it is fair to say that a few 'Billy No Posts' will always find their way on to the forum only when they have significant delays and want to moan. I can imagine there are thousands of people to replay to. It's well established that Xpango email response times are rubbish and that is such old news but they do come up with the goods and their monetary credit value are probably the best around. Last edited by Smudge; 20-09-11 at 08:27 PM..

20-09-11, 08:55 PM	#17
Th3lmuu90 iPod Nano 4GB Join Date: Sep 2011 Location: Funchal, Madeira,Portugal Posts: 270	They always reply to my email's... yes, I waited some days for a reply, so what? The important is to receive a reply... I start thinking that the problem is about the users, and not with Xpango... Use Gmail, so you know if your message gets to the destiny or not lol __________________ Xpango \| Custom order (All-in-one printer + rc helicopter + AA battery charger) - 10/10 (Received!) Xpango \| Custom order (Laptop) - 0/40

21-09-11, 02:25 AM	#19
mithilesh iPod Shuffle Join Date: Sep 2011 Posts: 8	Still waiting on their investigation...

21-09-11, 09:24 AM	#20
Xpango.com iPod 20gb Join Date: Nov 2006 Location: UK Posts: 659	Mithilesh, We've sent emails to the advertisers in question and await their replies. Reminders were sent on Monday, it's now Wednesday. We will update you via email when we receive a reponse. If you would like to discuss this matter in any more detail, please email us rather than complaining here. Thanks Sam __________________ Xpango.com - Welcome to the Free Generation Xpango.com \| Like us on Facebook \| Follow Xpango on Twitter \| Sign-up here! Last edited by Xpango.com; 21-09-11 at 09:24 AM..