Slow response from xpango support

m_atty · 13-09-11, 10:17 PM

I've been holding back on commenting on any of these threads but I've just about lost patience. I've been contacting xpango about 2 untracked credits and in 5 weeks I've received one response, asking me for a screen shot for one of the offers, they haven't even got around to looking at the other ticket. It's driving me mental, especially after I've been so used to the service received from FJ and Kudos (which is brilliant, even when they have other things on their mind e.g. Babies or redesign haha). As far as I'm concerned, once I've spent my credits I'm giving up on xpango all together. 3 weeks for a reply to an email just isn't on in my opinion.

Xpango.com · 13-09-11, 10:42 PM

Hi Guys,

We have been exceptionally busy with customer queries at the moment and have staff on holiday which hasn't helped. We have a new staff member joining the team next week which will significantly improve our support resource and we do appreciate your patience in the meantime.

M_atty, I will make sure your account is looked at and you get a response, however I'm not sure it's completely fair to bash us after the the efforts we made to ensure you had a replacement sent for your first gift and the trouble we then had in getting a response from you to get a duplicate gift returned from you in a timely fashion. You are indeed entitled to your opinion, but I don't see any mention of the gift you have already received and the service we provided to you at the time.

Thanks

Sam

m_atty · 14-09-11, 09:21 AM

I appreciate that you're going through a busy period, but you could have prevented the large number of threads complaining about the slow service if you'd just created a thread on here explaining that support may be slower than usual for a while.

I agree that I failed to comment on previous service received from you, I've fell way behind on my IGMFI threads. I'll try and update these at some point this week.

Thanks for the update on here though Sam.

muerteg · 14-09-11, 02:13 PM

Sorry Sam, but what about my order? Am I supposed to wait until next week when the new guy comes in?

muerteg · 16-09-11, 11:12 AM

got my gift today! Thanks Xpango!!!

**the_icks** · 16-09-11, 11:29 AM

Remember to post in the IGMFI section of the site, and if you do a video and a proof photo I believe you get 2 credits towards your next gift!!!

Th3lmuu90 · 16-09-11, 05:58 PM

Yes, you're right the_icks, he will get 2 credits by sending video plus photo of his gift

Congrats. I'm still waiting to receive my gift hehehe : ) Can't wait any longer

jeccy · 17-09-11, 08:04 PM

Just had an email from Sam (thanks for the message); Xpango's got a delay getting confirmation from Paddypower. Apparently should be sometime next week, fingers crossed

Th3lmuu90 · 17-09-11, 09:28 PM

Quote:

Originally Posted by jeccy

Just had an email from Sam (thanks for the message); Xpango's got a delay getting confirmation from Paddypower. Apparently should be sometime next week, fingers crossed

What are you going to receive? A gift? Credits not received?

jeccy · 18-09-11, 10:52 AM

Quote:

Originally Posted by Th3lmuu90

What are you going to receive? A gift? Credits not received?

Waiting for the last 3 credits from Paddypower then I'm going to cash in for a 3DS

Th3lmuu90 · 18-09-11, 03:03 PM

Nice

jeccy · 18-09-11, 03:08 PM

Ohhh yes, looking forward to it too; just played a 3D demo of Zelda on it in Smyths Store, I will be having a bit of that a thankyaverymuchly

Th3lmuu90 · 18-09-11, 03:46 PM

I waiting for a gift too... for a mobile phone... mine is 6 years old xD Hope to get an answer from Xpango this following week and to have it before the end of the month

Th3lmuu90 · 18-09-11, 03:47 PM

never had played Zelda... don't like those types of games...

Ojaser6 · 18-09-11, 04:05 PM

Instead of making two posts within 5 minutes, please use the edit button.

Th3lmuu90 · 18-09-11, 06:50 PM

Quote:

Originally Posted by Ojaser6

Instead of making two posts within 5 minutes, please use the edit button.

Yes I know that, I just forgot

13-09-11, 10:17 PM	#21
m_atty iPod 20gb Join Date: Jan 2009 Location: Doncaster Posts: 484	I've been holding back on commenting on any of these threads but I've just about lost patience. I've been contacting xpango about 2 untracked credits and in 5 weeks I've received one response, asking me for a screen shot for one of the offers, they haven't even got around to looking at the other ticket. It's driving me mental, especially after I've been so used to the service received from FJ and Kudos (which is brilliant, even when they have other things on their mind e.g. Babies or redesign haha). As far as I'm concerned, once I've spent my credits I'm giving up on xpango all together. 3 weeks for a reply to an email just isn't on in my opinion. __________________ Free Gifts

13-09-11, 10:42 PM	#22
Xpango.com iPod 20gb Join Date: Nov 2006 Location: UK Posts: 659	Hi Guys, We have been exceptionally busy with customer queries at the moment and have staff on holiday which hasn't helped. We have a new staff member joining the team next week which will significantly improve our support resource and we do appreciate your patience in the meantime. M_atty, I will make sure your account is looked at and you get a response, however I'm not sure it's completely fair to bash us after the the efforts we made to ensure you had a replacement sent for your first gift and the trouble we then had in getting a response from you to get a duplicate gift returned from you in a timely fashion. You are indeed entitled to your opinion, but I don't see any mention of the gift you have already received and the service we provided to you at the time. Thanks Sam __________________ Xpango.com - Welcome to the Free Generation Xpango.com \| Like us on Facebook \| Follow Xpango on Twitter \| Sign-up here!

14-09-11, 09:21 AM	#23
m_atty iPod 20gb Join Date: Jan 2009 Location: Doncaster Posts: 484	I appreciate that you're going through a busy period, but you could have prevented the large number of threads complaining about the slow service if you'd just created a thread on here explaining that support may be slower than usual for a while. I agree that I failed to comment on previous service received from you, I've fell way behind on my IGMFI threads. I'll try and update these at some point this week. Thanks for the update on here though Sam. __________________ Free Gifts

16-09-11, 11:29 AM	#26
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 14,486	Remember to post in the IGMFI section of the site, and if you do a video and a proof photo I believe you get 2 credits towards your next gift!!! __________________

16-09-11, 05:58 PM	#27
Th3lmuu90 iPod Nano 4GB Join Date: Sep 2011 Location: Funchal, Madeira,Portugal Posts: 270	Yes, you're right the_icks, he will get 2 credits by sending video plus photo of his gift Congrats. I'm still waiting to receive my gift hehehe : ) Can't wait any longer __________________ Xpango \| Custom order (All-in-one printer + rc helicopter + AA battery charger) - 10/10 (Received!) Xpango \| Custom order (Laptop) - 0/40

14-09-11, 02:13 PM	#24
muerteg iPod Shuffle Join Date: Aug 2011 Posts: 11	Sorry Sam, but what about my order? Am I supposed to wait until next week when the new guy comes in?

16-09-11, 11:12 AM	#25
muerteg iPod Shuffle Join Date: Aug 2011 Posts: 11	got my gift today! Thanks Xpango!!!

17-09-11, 08:04 PM	#28
jeccy iPod Nano 2GB Join Date: Jun 2007 Location: Swansea, centre of the Universe Posts: 125	Just had an email from Sam (thanks for the message); Xpango's got a delay getting confirmation from Paddypower. Apparently should be sometime next week, fingers crossed

18-09-11, 03:03 PM	#31
Th3lmuu90 iPod Nano 4GB Join Date: Sep 2011 Location: Funchal, Madeira,Portugal Posts: 270	Nice __________________ Xpango \| Custom order (All-in-one printer + rc helicopter + AA battery charger) - 10/10 (Received!) Xpango \| Custom order (Laptop) - 0/40

18-09-11, 03:08 PM	#32
jeccy iPod Nano 2GB Join Date: Jun 2007 Location: Swansea, centre of the Universe Posts: 125	Ohhh yes, looking forward to it too; just played a 3D demo of Zelda on it in Smyths Store, I will be having a bit of that a thankyaverymuchly

18-09-11, 03:46 PM	#33
Th3lmuu90 iPod Nano 4GB Join Date: Sep 2011 Location: Funchal, Madeira,Portugal Posts: 270	I waiting for a gift too... for a mobile phone... mine is 6 years old xD Hope to get an answer from Xpango this following week and to have it before the end of the month __________________ Xpango \| Custom order (All-in-one printer + rc helicopter + AA battery charger) - 10/10 (Received!) Xpango \| Custom order (Laptop) - 0/40

18-09-11, 03:47 PM	#34
Th3lmuu90 iPod Nano 4GB Join Date: Sep 2011 Location: Funchal, Madeira,Portugal Posts: 270	never had played Zelda... don't like those types of games... __________________ Xpango \| Custom order (All-in-one printer + rc helicopter + AA battery charger) - 10/10 (Received!) Xpango \| Custom order (Laptop) - 0/40

18-09-11, 04:05 PM	#35
Ojaser6 Mini Mac Join Date: Jul 2009 Location: Planet Urth Posts: 3,667	Instead of making two posts within 5 minutes, please use the edit button.