'Deal Or No Deal' offer

Smudge · 25-07-11, 07:57 PM

Any other Xpango-ers out there done this offer?

Just needed some feedback on this one re. crediting time and any tracking issues.

Thanks a lot....

mattflower · 25-07-11, 08:12 PM

I've had the same issue, no record of me depositing money. Supplied receipt and still waiting for a reply.

Started a thread on here, how many other people might have done it for me and are new to it so wont chase it up?

Smudge · 25-07-11, 08:30 PM

Mate I wouldn't worry too much, I've had every single one of my missing credits over the years come good. It just takes time. Nothing you can do but wait.

Xpango.com · 25-07-11, 08:33 PM

Hi Guys,

We are having some reporting issues with this offer at the moment - if you have completed this or are about to then just email us your DOND Username and we will get you credited right away. The offer is tracking, its just tricky for us to identify which members have completed it, but we are working to get this resolved.

Matt - an email has been sent to you about your participation, as far as I can see this is the only one which hasn't tracked so to date, which is bad luck! But we should be able to get this manually added for you.

Thanks

Sam

mattflower · 25-07-11, 08:38 PM

Quote:

Originally Posted by Smudge

Mate I wouldn't worry too much, I've had every single one of my missing credits over the years come good. It just takes time. Nothing you can do but wait.

Smudge, for the avoidance of doubt. I am a massive xpango fan and I have every confidence that my credits will be added. However when credits have to be chased up, as I cannot contact referrals more than once, how do I know that they have not done this offer, then thought it is a scam and given up?

mattflower · 27-07-11, 08:51 PM

credits apparently happened today and my email was supposed to be answered within 48 hours.

Of 83 signups I haven't got a single credit and my order still hasn't been placed??

This isn't good really

Naminn · 27-07-11, 10:11 PM

Personally i think xpango should increase their support a bit. They does reply but away too late but still a worthy network to work with.

Xpango.com · 27-07-11, 10:18 PM

Matt,

What sort of method are you using to promote Xpango with? Most of our members who use websites or refer friends who typically see a better rate than you mention so if you want to PM or email us with details we will be happy to advise on tips to improve your ratios.

Secondly, we emailed you on Monday stating that we would pass your details to our advertiser. It's now Wednesday and 48 hours has just about passed. I do appreciate that it is frustrating to wait, but to say it isn't good isn't particularly fair, we will chase our advertiser again, but they may well come back to us tomorrow. We have many, many other members to assist so would appreciate a little more patience, I'm sure you will be credited very shortly. At which point we can then push ahead with the custom order we are specifically helping you with.

Thanks

Sam

mattflower · 28-07-11, 10:24 AM

Sorry Xpango, just sent you another email before checking on here

I appreciate you are busy at the moment as you state though it is frustrating when things dont go quite as planned

mattflower · 28-07-11, 11:53 AM

And to clarify, I have used similar methods to normal, promoting on facebook and youtube have given me the majority of my traffic.

mattflower · 28-07-11, 04:17 PM

Just had an email from Deal or no deal, account suspended.

This sounds like it's going to get interesting . . .doubt i'll have my tablet before I go on holiday now

mattflower · 28-07-11, 05:22 PM

For everyone here's reference & for the benefi of xpango:

"Reference number: LTK52903683715X
Please use this ticket number in any correspondence with us.

Hi Matthew,

Your account was closed and the £10 deposited into it cancelled and returned to you. We hold the right to close account at any time without giving a reason. Your account will remain closed.

Kind regards,

Kris

Customer Service Agent
Deal or No Deal Bingo "

In my opinion and to clarify this is not a dig at Xpango this offer isn't very good for xpangos image.

As mentioned in previous posts I like xpango, I like the fact that you can do multiple offers, their customer service is brilliant if a little slow.

However Deal or no deal bingo closing accounts for no reason isn't really on, I did this offer in good faith. I know some of my referrals have too.

The above is to make people aware of how deal or no deal are, xpango on the other hand I would still thoroughly recommend.

eonbar · 28-07-11, 05:53 PM

did that DOND last week. huhmmmmm. fingers crossed for it coming thru. did u sign up before perhaps ... not to DOND but a different one of their services / betting website maybe?

mattflower · 28-07-11, 06:25 PM

eonbar, i could have done. I have done amny offers so i'm unsure, i really hope I haven't accidently done something which will jeapordise me getting my gift

I replied stating that it wasn't a very good business modelt o simply dismiss people with no proper reasoning.

If I had completed an offer of a related company it would have been nice of them to let me know instead of the blunt message I have received.

Xpango.com · 28-07-11, 07:01 PM

Hi Matt,

We have queried this with the account manager but haven't been told why this happened. Apparently your registration was picked up and voided by their fraud team, so there has obviously been a problem somewhere along the line.

As eonbar mentions, it may be because you have registered withthem before? This is the reason why we haven't been credited by them for your offer completion, but I would also stress that we've had quite a few members complete this offer and this is the only case we have experienced of this scenario.

They have told us that their customer support team will liase with you, so perhaps they will provide you with a greater insight into the problem.

Thanks

Sam

mattflower · 28-07-11, 07:05 PM

Thanks xpango, i've sent you an email too (sorry to badger you) as mentioned i'm off on holiday so would love this to be sorted before I go

Also to make it clear, above when i said not good was not a reference to xpango, simply to my situation.

Although you have many other customers and have had a slight delay in responding your customer service has been excellant.

My comment about not knowing who to get my next freebie with has definitely been answered with the way you have handled this whole situation!

mattflower · 29-07-11, 11:54 AM

Done Pingo now to get the credits I need

If this isn't sorted before my holiday I can just go for the archos tablet anyway so no big deal either way, would be nice to take on holiday. If not/if I can actually be patient i'd get a better tablet lol

25-07-11, 07:57 PM	#1
Smudge iPod Nano 2GB Join Date: Dec 2009 Posts: 117	'Deal Or No Deal' offer Any other Xpango-ers out there done this offer? Just needed some feedback on this one re. crediting time and any tracking issues. Thanks a lot....

25-07-11, 08:33 PM	#4
Xpango.com iPod 20gb Join Date: Nov 2006 Location: UK Posts: 659	Hi Guys, We are having some reporting issues with this offer at the moment - if you have completed this or are about to then just email us your DOND Username and we will get you credited right away. The offer is tracking, its just tricky for us to identify which members have completed it, but we are working to get this resolved. Matt - an email has been sent to you about your participation, as far as I can see this is the only one which hasn't tracked so to date, which is bad luck! But we should be able to get this manually added for you. Thanks Sam __________________ Xpango.com - Welcome to the Free Generation Xpango.com \| Like us on Facebook \| Follow Xpango on Twitter \| Sign-up here!

27-07-11, 10:18 PM	#8
Xpango.com iPod 20gb Join Date: Nov 2006 Location: UK Posts: 659	Matt, What sort of method are you using to promote Xpango with? Most of our members who use websites or refer friends who typically see a better rate than you mention so if you want to PM or email us with details we will be happy to advise on tips to improve your ratios. Secondly, we emailed you on Monday stating that we would pass your details to our advertiser. It's now Wednesday and 48 hours has just about passed. I do appreciate that it is frustrating to wait, but to say it isn't good isn't particularly fair, we will chase our advertiser again, but they may well come back to us tomorrow. We have many, many other members to assist so would appreciate a little more patience, I'm sure you will be credited very shortly. At which point we can then push ahead with the custom order we are specifically helping you with. Thanks Sam __________________ Xpango.com - Welcome to the Free Generation Xpango.com \| Like us on Facebook \| Follow Xpango on Twitter \| Sign-up here!

28-07-11, 05:53 PM	#13
eonbar iPod 60gb Join Date: Nov 2007 Location: Reading Posts: 1,706	did that DOND last week. huhmmmmm. fingers crossed for it coming thru. did u sign up before perhaps ... not to DOND but a different one of their services / betting website maybe? __________________ Free Apple iPod \| Student Money and Me \| @MrJames_Perry

28-07-11, 07:01 PM	#15
Xpango.com iPod 20gb Join Date: Nov 2006 Location: UK Posts: 659	Hi Matt, We have queried this with the account manager but haven't been told why this happened. Apparently your registration was picked up and voided by their fraud team, so there has obviously been a problem somewhere along the line. As eonbar mentions, it may be because you have registered withthem before? This is the reason why we haven't been credited by them for your offer completion, but I would also stress that we've had quite a few members complete this offer and this is the only case we have experienced of this scenario. They have told us that their customer support team will liase with you, so perhaps they will provide you with a greater insight into the problem. Thanks Sam __________________ Xpango.com - Welcome to the Free Generation Xpango.com \| Like us on Facebook \| Follow Xpango on Twitter \| Sign-up here!

25-07-11, 08:12 PM	#2
mattflower iBook Join Date: May 2006 Location: Essex Posts: 2,233	I've had the same issue, no record of me depositing money. Supplied receipt and still waiting for a reply. Started a thread on here, how many other people might have done it for me and are new to it so wont chase it up?

25-07-11, 08:30 PM	#3
Smudge iPod Nano 2GB Join Date: Dec 2009 Posts: 117	Mate I wouldn't worry too much, I've had every single one of my missing credits over the years come good. It just takes time. Nothing you can do but wait.

27-07-11, 08:51 PM	#6
mattflower iBook Join Date: May 2006 Location: Essex Posts: 2,233	credits apparently happened today and my email was supposed to be answered within 48 hours. Of 83 signups I haven't got a single credit and my order still hasn't been placed?? This isn't good really

27-07-11, 10:11 PM	#7
Naminn iPod Shuffle Join Date: Jul 2011 Posts: 19	Personally i think xpango should increase their support a bit. They does reply but away too late but still a worthy network to work with.

28-07-11, 10:24 AM	#9
mattflower iBook Join Date: May 2006 Location: Essex Posts: 2,233	Sorry Xpango, just sent you another email before checking on here I appreciate you are busy at the moment as you state though it is frustrating when things dont go quite as planned

28-07-11, 11:53 AM	#10
mattflower iBook Join Date: May 2006 Location: Essex Posts: 2,233	And to clarify, I have used similar methods to normal, promoting on facebook and youtube have given me the majority of my traffic.

28-07-11, 04:17 PM	#11
mattflower iBook Join Date: May 2006 Location: Essex Posts: 2,233	Just had an email from Deal or no deal, account suspended. This sounds like it's going to get interesting . . .doubt i'll have my tablet before I go on holiday now

28-07-11, 05:22 PM	#12
mattflower iBook Join Date: May 2006 Location: Essex Posts: 2,233	For everyone here's reference & for the benefi of xpango: "Reference number: LTK52903683715X Please use this ticket number in any correspondence with us. Hi Matthew, Your account was closed and the £10 deposited into it cancelled and returned to you. We hold the right to close account at any time without giving a reason. Your account will remain closed. Kind regards, Kris Customer Service Agent Deal or No Deal Bingo " In my opinion and to clarify this is not a dig at Xpango this offer isn't very good for xpangos image. As mentioned in previous posts I like xpango, I like the fact that you can do multiple offers, their customer service is brilliant if a little slow. However Deal or no deal bingo closing accounts for no reason isn't really on, I did this offer in good faith. I know some of my referrals have too. The above is to make people aware of how deal or no deal are, xpango on the other hand I would still thoroughly recommend.

28-07-11, 06:25 PM	#14
mattflower iBook Join Date: May 2006 Location: Essex Posts: 2,233	eonbar, i could have done. I have done amny offers so i'm unsure, i really hope I haven't accidently done something which will jeapordise me getting my gift I replied stating that it wasn't a very good business modelt o simply dismiss people with no proper reasoning. If I had completed an offer of a related company it would have been nice of them to let me know instead of the blunt message I have received.

28-07-11, 07:05 PM	#16
mattflower iBook Join Date: May 2006 Location: Essex Posts: 2,233	Thanks xpango, i've sent you an email too (sorry to badger you) as mentioned i'm off on holiday so would love this to be sorted before I go Also to make it clear, above when i said not good was not a reference to xpango, simply to my situation. Although you have many other customers and have had a slight delay in responding your customer service has been excellant. My comment about not knowing who to get my next freebie with has definitely been answered with the way you have handled this whole situation!

29-07-11, 11:54 AM	#17
mattflower iBook Join Date: May 2006 Location: Essex Posts: 2,233	Done Pingo now to get the credits I need If this isn't sorted before my holiday I can just go for the archos tablet anyway so no big deal either way, would be nice to take on holiday. If not/if I can actually be patient i'd get a better tablet lol