Xpango some problems, slow response.

alex78red · 01-04-11, 09:45 PM

Hi, i ask you different question but i still waiting answer.

The more important question is about partypoker.com and partycasino.com

I'm Italian and if i try to register on partycasino.com or partypoker.com i,m redirect to italian website partycasino.it and partypoker.it

Can i register on the italian website and gain credits?

I still waiting a credit for my registration and play to GameHouse Funpass.

Last question why you take very long time to reply at email?

My referral ID: 92452271

Smudge · 02-04-11, 08:52 PM

Party casino and party poker are international offers so you should be able to do them on the local sites but I'd wait untill Xpango confirm it.

It's a bit time consuming getting the 5 party points, I'd also check if it's okay to do both the offers (as they are effectively linked)

alex78red · 04-04-11, 02:21 PM

Thanks Smudge!

I receive a confirm from xpango staff. I can play on italian website of partypoker and partycasino and gain credits.

Xpango staff reply and fix all my questions.

Thanks all

Alex

Ojaser6 · 04-04-11, 02:37 PM

Xpango seems to have improved their support! Well done!

alex78red · 15-05-11, 09:07 PM

Quote:

Originally Posted by Ojaser6

Xpango seems to have improved their support! Well done!

Not realy

I complete the procedure and send email with screenshot for obtain my credits at 06 april. Still waiting for credits. I try to contact many times xpango but without success. Sigh

Xpango.com · 16-05-11, 12:40 AM

Hi Alex,

An email was sent to you recently explaining that we are waiting for Party Poker to confirm your participation. We have had a slight delay with this as our account manager who normally deals with these queries is currently on holiday but is due back later this week, so we hope to have this resolved as soon as possible and will update you as soon as we have more details.

Thanks

Sam

alex78red · 21-05-11, 09:20 AM

2 month? Is normal?

I use my money immediately

Still waiting...

Xpango.com · 23-05-11, 09:42 AM

Hi Alex,

As per our email recently, we are experiencing some problems with our contacts for this offer. We have sent a number of emails asking for this to be resolved and hope to have a response later this week, at which point we will of course update you.

Thanks

Sam

mattflower · 24-05-11, 03:51 PM

Is the contact us webform working? I've sent 2 emails now, re non credit and I am yet to receive a response.
i also bought some clix yesterday morning and the credit is yet to go on my account and the clix are yet to start going through?

mattflower · 25-05-11, 06:04 AM

I guess this is why they are unsupported

Xpango.com · 25-05-11, 05:54 PM

Hi Matt,

I believe your Clix have been added to your account, with your credit too, so hopefully this should now be visible from within your account. If it hasn't already, I will also make sure your email is picked up too.

Thanks

Sam

mattflower · 25-05-11, 06:15 PM

Thanks xpango, clix are added but my experian and gamehouse haven't been added?

I did littlewoods bingo today but don't expect that to be added immediatly

Xpango.com · 25-05-11, 09:38 PM

Hi Matt,

I think you have actually already been credited for Littlewoods and now Gamehouse too. An email has been sent re Credit Expert.

Thanks

Sam

mattflower · 26-05-11, 05:58 AM

Greatly appreciated!

Thanks Xpango

Sunnyboy · 28-05-11, 08:24 PM

Quote:

Originally Posted by alex78red

Hi, i ask you different question but i still waiting answer.

The more important question is about partypoker.com and partycasino.com

I'm Italian and if i try to register on partycasino.com or partypoker.com i,m redirect to italian website partycasino.it and partypoker.it

Can i register on the italian website and gain credits?

I still waiting a credit for my registration and play to GameHouse Funpass.

Last question why you take very long time to reply at email?

My referral ID: 92452271

It is nothing nothing new. They are delaying because they want to give a chance to that you forget about your credits. They are cheater gang, everybody knows.

mattflower · 29-05-11, 03:36 PM

I don't think they're as bad as people make out, i've had a few things from them. Some big items too

alex78red · 08-06-11, 03:30 PM

Quote:

Originally Posted by Sunnyboy

It is nothing nothing new. They are delaying because they want to give a chance to that you forget about your credits. They are cheater gang, everybody knows.

I'm still waiting...

Xpango.com · 08-06-11, 07:29 PM

Hi Alex,

The party poker staff have been away at an international event so we've been waiting to talk to our account manager for quite some time.

We have a call with them tomorrow, so will be doing our best to get this resolved and will update you.

Thanks

Sam

alex78red · 14-06-11, 08:29 PM

Quote:

Originally Posted by Xpango.com

Hi Alex,

The party poker staff have been away at an international event so we've been waiting to talk to our account manager for quite some time.

We have a call with them tomorrow, so will be doing our best to get this resolved and will update you.

Thanks

Sam

I'm still waiting...

Quote from your website about partypoker offer:

Quote:

More Notes: Credits are normally added to your account within 7 days of participating in this offer. This offer is available worldwide, but excludes players located in the USA. This offer cannot be completed if you already have already completed the Party Casino offer.

Please update with: "Credits are normally added to your account within 70 or more days of participating in this offer."

alex78red · 25-06-11, 01:49 PM

Quote:

Originally Posted by Xpango.com

Hi Alex,

The party poker staff have been away at an international event so we've been waiting to talk to our account manager for quite some time.

We have a call with them tomorrow, so will be doing our best to get this resolved and will update you.

Thanks

Sam

Incredible but....

i still WAITING.... no news... no answer....

Please give me my credits! It's only your problem if you have difficult with party poker staff.

01-04-11, 09:45 PM	#1
alex78red iPod Shuffle Join Date: Mar 2011 Posts: 18	Xpango some problems, slow response. Hi, i ask you different question but i still waiting answer. The more important question is about partypoker.com and partycasino.com I'm Italian and if i try to register on partycasino.com or partypoker.com i,m redirect to italian website partycasino.it and partypoker.it Can i register on the italian website and gain credits? I still waiting a credit for my registration and play to GameHouse Funpass. Last question why you take very long time to reply at email? My referral ID: 92452271

04-04-11, 02:37 PM	#4
Ojaser6 Mini Mac Join Date: Jul 2009 Location: Planet Urth Posts: 3,667	Xpango seems to have improved their support! Well done! Last edited by Ojaser6; 04-04-11 at 02:37 PM..

16-05-11, 12:40 AM	#6
Xpango.com iPod 20gb Join Date: Nov 2006 Location: UK Posts: 659	Hi Alex, An email was sent to you recently explaining that we are waiting for Party Poker to confirm your participation. We have had a slight delay with this as our account manager who normally deals with these queries is currently on holiday but is due back later this week, so we hope to have this resolved as soon as possible and will update you as soon as we have more details. Thanks Sam __________________ Xpango.com - Welcome to the Free Generation Xpango.com \| Like us on Facebook \| Follow Xpango on Twitter \| Sign-up here!

23-05-11, 09:42 AM	#8
Xpango.com iPod 20gb Join Date: Nov 2006 Location: UK Posts: 659	Hi Alex, As per our email recently, we are experiencing some problems with our contacts for this offer. We have sent a number of emails asking for this to be resolved and hope to have a response later this week, at which point we will of course update you. Thanks Sam __________________ Xpango.com - Welcome to the Free Generation Xpango.com \| Like us on Facebook \| Follow Xpango on Twitter \| Sign-up here!

25-05-11, 05:54 PM	#11
Xpango.com iPod 20gb Join Date: Nov 2006 Location: UK Posts: 659	Hi Matt, I believe your Clix have been added to your account, with your credit too, so hopefully this should now be visible from within your account. If it hasn't already, I will also make sure your email is picked up too. Thanks Sam __________________ Xpango.com - Welcome to the Free Generation Xpango.com \| Like us on Facebook \| Follow Xpango on Twitter \| Sign-up here!

02-04-11, 08:52 PM	#2
Smudge iPod Nano 2GB Join Date: Dec 2009 Posts: 117	Party casino and party poker are international offers so you should be able to do them on the local sites but I'd wait untill Xpango confirm it. It's a bit time consuming getting the 5 party points, I'd also check if it's okay to do both the offers (as they are effectively linked)

04-04-11, 02:21 PM	#3
alex78red iPod Shuffle Join Date: Mar 2011 Posts: 18	Thanks Smudge! I receive a confirm from xpango staff. I can play on italian website of partypoker and partycasino and gain credits. Xpango staff reply and fix all my questions. Thanks all Alex

21-05-11, 09:20 AM	#7
alex78red iPod Shuffle Join Date: Mar 2011 Posts: 18	2 month? Is normal? I use my money immediately Still waiting...

24-05-11, 03:51 PM	#9
mattflower iBook Join Date: May 2006 Location: Essex Posts: 2,233	Is the contact us webform working? I've sent 2 emails now, re non credit and I am yet to receive a response. i also bought some clix yesterday morning and the credit is yet to go on my account and the clix are yet to start going through?

25-05-11, 06:04 AM	#10
mattflower iBook Join Date: May 2006 Location: Essex Posts: 2,233	I guess this is why they are unsupported

25-05-11, 06:15 PM	#12
mattflower iBook Join Date: May 2006 Location: Essex Posts: 2,233	Thanks xpango, clix are added but my experian and gamehouse haven't been added? I did littlewoods bingo today but don't expect that to be added immediatly

25-05-11, 09:38 PM	#13
Xpango.com iPod 20gb Join Date: Nov 2006 Location: UK Posts: 659	Hi Matt, I think you have actually already been credited for Littlewoods and now Gamehouse too. An email has been sent re Credit Expert. Thanks Sam __________________ Xpango.com - Welcome to the Free Generation Xpango.com \| Like us on Facebook \| Follow Xpango on Twitter \| Sign-up here!

26-05-11, 05:58 AM	#14
mattflower iBook Join Date: May 2006 Location: Essex Posts: 2,233	Greatly appreciated! Thanks Xpango

29-05-11, 03:36 PM	#16
mattflower iBook Join Date: May 2006 Location: Essex Posts: 2,233	I don't think they're as bad as people make out, i've had a few things from them. Some big items too

08-06-11, 07:29 PM	#18
Xpango.com iPod 20gb Join Date: Nov 2006 Location: UK Posts: 659	Hi Alex, The party poker staff have been away at an international event so we've been waiting to talk to our account manager for quite some time. We have a call with them tomorrow, so will be doing our best to get this resolved and will update you. Thanks Sam __________________ Xpango.com - Welcome to the Free Generation Xpango.com \| Like us on Facebook \| Follow Xpango on Twitter \| Sign-up here!