Xpango Support

joker189 · 05-09-10, 10:45 AM

I have been following the discussions about xpango here, and found that most of the problems that users face is because of one common cause - Xpango is very slow in responding to support mails.

This causes uneasiness among the users, and so they post negative comments here. I have also seen that the most of the issues escalated here ultimately gets resolved. Seeing this, other xpango users take this route for quick resolution to their problems.

What Xpango should do:

1. Provide quicker support. Recruit more support staff. (Is Emma onboard already?) If you think of it, FJ can handle apparently higher volumes than Xpango in less time.

2. Establish and maintain proper timescales for resolution. Announce that all emails would be answered within 3 days. Or 7 days. Or 10 days. Choose your own timescales, but stick to it. If that becomes clear, no one would post here within the timescale. If you need more time for a particular issue (e.g. verification), keep the user informed.

Apart from this, I am loving Xpango so far....

paytoread · 06-09-10, 10:01 AM

Also confirming the offers and seting them to green could be bit faster. Now it takes ages to go green.

Emma · 06-09-10, 05:53 PM

Just to clairfy, not on board yet

05-09-10, 10:45 AM	#1
joker189 iPod Shuffle Join Date: Mar 2010 Posts: 23	Xpango Support I have been following the discussions about xpango here, and found that most of the problems that users face is because of one common cause - Xpango is very slow in responding to support mails. This causes uneasiness among the users, and so they post negative comments here. I have also seen that the most of the issues escalated here ultimately gets resolved. Seeing this, other xpango users take this route for quick resolution to their problems. What Xpango should do: 1. Provide quicker support. Recruit more support staff. (Is Emma onboard already?) If you think of it, FJ can handle apparently higher volumes than Xpango in less time. 2. Establish and maintain proper timescales for resolution. Announce that all emails would be answered within 3 days. Or 7 days. Or 10 days. Choose your own timescales, but stick to it. If that becomes clear, no one would post here within the timescale. If you need more time for a particular issue (e.g. verification), keep the user informed. Apart from this, I am loving Xpango so far.... Last edited by joker189; 05-09-10 at 10:46 AM..

06-09-10, 05:53 PM	#3
Emma Mini Mac Join Date: Jun 2005 Posts: 5,450	Just to clairfy, not on board yet __________________ Spoiler Received: Xbox360 - iPod 30gb Photo - GHD Straighteners- £45 Amazon Vouchers - £40 in vouchers - 19" Samsung Monitor - 4 chick lit books - Trainers - Towel set - More trainers - Chicklit books - Las Vegas flights consoles freebiejeebies \| Free Gifts \| Free DSi XL \| Free PSP Go \| Free DVD Player

06-09-10, 10:01 AM	#2
paytoread iPod Nano 1GB Join Date: Sep 2010 Location: Lodz Posts: 47	Also confirming the offers and seting them to green could be bit faster. Now it takes ages to go green.