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This is a discussion on Assistance needed within the Xpango forums, part of the eXceem supported sites category; Hi, I have sent two emails (last friday and yesterday) but yet to receive any reply. My referral ID is ...
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06-06-10, 01:20 AM
| #1 |
| iPod Nano 1GB Join Date: Jun 2010
Posts: 35
 | Assistance neededHi, I have sent two emails (last friday and yesterday) but yet to receive any reply. My referral ID is "90895729". Able to take a look at it and revert to me soon, thanks. Regards, Terakoh |
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06-06-10, 09:14 AM
| #2 |
| iPod 20gb  Join Date: Jun 2009
Posts: 846
| Hi there, Do you mean you sent a support ticket to freebiejeebies? Your referal ID shouldnt be that long as well  |
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06-06-10, 09:21 AM
| #3 |
| iPod 60gb  Join Date: Apr 2010
Posts: 1,861
| your referral id is the whole url including http://
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06-06-10, 09:53 AM
| #4 | |
| iPod 20gb Join Date: Jun 2009
Posts: 846
| Quote:
Your referral link is the whole url: []http://example.examplenetwork.co.uk/XXXXXX Last edited by icyoli; 06-06-10 at 09:54 AM.. | |
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06-06-10, 09:55 AM
| #5 |
| iPod 60gb Join Date: Apr 2010
Posts: 1,861
| but FJ ask for the url don't they
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06-06-10, 09:56 AM
| #6 | |
| iPod 20gb Join Date: Jun 2009
Posts: 846
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06-06-10, 10:13 AM
| #7 |
| Mr Baldy Chicken  Join Date: Mar 2006
Posts: 14,487
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06-06-10, 03:11 PM
| #8 |
| iPod Nano 1GB Join Date: Jun 2010
Posts: 35
| Thanks all for the replies. Nope, I don't mean freebiejeebies. It is meant for Xpango. =) |
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06-06-10, 03:19 PM
| #9 |
| Super Moderator  Join Date: Apr 2008
Posts: 7,772
| Fail! 
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06-06-10, 07:30 PM
| #10 |
| iPod Shuffle Join Date: Mar 2010
Posts: 23
| u gotta be patient... xpango support is very slow.... what was the query about? |
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06-06-10, 11:29 PM
| #11 | |
| iPod Nano 1GB Join Date: Jun 2010
Posts: 35
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Previously, my queries were answered within 3-4 days so I am also expecting this one to be around the same speed. Anyway, i am asking them with regards to my credits and also about "Emailing to my referrals". There is a one-time email option to your referrals in Xpango but it seems like it's not working. I have sent around 100 emails to my referrals but none responded. In fact, I have sent one to my friend who is my referral but she said she did not receive any email from Xpango. | |
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08-06-10, 09:00 AM
| #13 |
| iPod 20gb  Join Date: Nov 2006 Location: UK
Posts: 659
 | Hi terakoh, I can confirm that our email a friend system is definitely working as normal. I just did a quick test to yahoo, hotmail, googlemail and our own systems and all delivered successfully and quickly. I can see you are based outside of the UK, have you tried sending an email to yourself as a test? Thanks Sam - Xpango Customer Service
__________________ Xpango.com - Welcome to the Free Generation Xpango.com | Like us on Facebook | Follow Xpango on Twitter | Sign-up here! |
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08-06-10, 02:35 PM
| #14 | |
| iPod Nano 1GB Join Date: Jun 2010
Posts: 35
| Hi Sam, I am not referring to the "email a friend system". I am referring to the one-time sending of email to my referrals. Could you help to verify if it is working? My referral whom she did not received the email, signed up in 2008 so could that explain why the email was not sent to her? Also, I am checking on my credits for Binverse and UseNext offer. Appreciate if you or Xpango Admin can take a look when you have the time. Thanks. Terakoh Quote:
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10-06-10, 03:42 PM
| #15 |
| iPod Nano 1GB Join Date: Jun 2010
Posts: 35
| Just want to state that my Binverse and UseNext offer has been credited. Still awaiting comments to my "one-time email of referral" question above, thanks. |
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14-06-10, 08:47 PM
| #16 |
| iPod 20gb Join Date: Nov 2006 Location: UK
Posts: 659
| Hi Terakoh, I'm not too sure exactly what the problem is with the email - an email that was sent 2 years ago didn't deliver? :S As our support team mentioned, the existing system is working fine for emailing your friends. If this doesn't help, please email our support team with a detailed description of the problem. Thanks Sam - Xpango Customer Services
__________________ Xpango.com - Welcome to the Free Generation Xpango.com | Like us on Facebook | Follow Xpango on Twitter | Sign-up here! |
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16-06-10, 02:14 PM
| #17 |
| iPod Nano 1GB Join Date: Jun 2010
Posts: 35
| Hi Sam, What I meant was my friend registered as my referral 2 years ago. Until recently, I started trying the "Send Message to a Referral" option in the "Summary For Referrals" page. I have sent the email to around 100 referrals including my friend. She told me that she has not received the email. Anyway, I guess I will try again to see if it works this time round. Thanks for the help. |
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16-06-10, 04:23 PM
| #18 |
| iPod 60gb  Join Date: Sep 2009 Location: Colchester, Essex
Posts: 1,898
 | Just a note, tell her to check her Spam or Junk folder, as lots seems to get labelled as Spam these days! |
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16-06-10, 04:38 PM
| #19 |
| iPod Nano 1GB Join Date: Jun 2010
Posts: 35
| Hey William, Thanks for the note. I have actually asked her to check her Junk folder but there wasn't any email from Xpango. Lol, or maybe there are just too many Junk mails and hard to check for her. |
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