No reply for ages and offers not credited!

wayne56 · 17-10-09, 01:38 AM

I didn't really want to post about this as I know there have been threads about Xpango's lack of replies, but I'm confused.

I emailed Xpango for the first time on the latest gift I'm going for ages ago, and they replied in no time at all, under an hour. However, I have two offers that have not yet credited that I completed on the 15th September. I've emailed Xpango around 5 times, first on around the 30th September, and to date. I know multiple emails arn't going to help, but... Anythings worth a try.

I don't understand. Emails have been an issue with Xpango for over a year now, and I'd imagine since they first established.

HIRE MORE STAFF, Please! I love the different approach you take to things but you have to sort this out!

- Thanks, Wayne

**the_icks** · 17-10-09, 06:33 AM

These answers can take a time to arrive.. however an acknowledgement wouldn't hurt!!!

the joker · 17-10-09, 10:44 AM

i know that Xpango are "less" active than FJ... you need to be patient ... they have a Lot of emails to answer ...

wayne56 · 17-10-09, 08:52 PM

Yeah I know that and I am being patient, I've recieved a previous gift from Xpango before so knew what I was getting in to. All I'm saying is I don't understand why they don't hire more staff when this is clearly a massive problem for them and would lose them customers.

wayne56 · 08-11-09, 09:40 AM

Just thought I'd give it an update on here, got a reply on the 22nd October:

Quote:

Hi Wayne,

Thank you for contacting Xpango.

Please accept our apologies for the delay, we have been exceptionally busy with customer queries which has led to a small delay in our responses.

I will check this situation for you and reply very shortly.

Best regards

Sam Jones
Xpango Customer Services

And no further reply since!

Quote:

-----Original Message-----
From: wayne.56@hotmail.com [mailto:wayne.56@hotmail.com]
Sent: 30 September 2009 15:37
To: Xpango Customer Services
Subject: Deal or No Deal & Bingo Cabin Not Credited

Small delay? Does a small delay go on for 39 days?

And please no-one post back saying "you've just got to be patient".

Amiethest · 08-11-09, 10:44 AM

I'm sorry, I wish I had an answer for you, but I really don't think you're going to get a satisfactory one.

chewyz · 08-11-09, 11:00 AM

Quote:

Originally Posted by Amiethest

I'm sorry, I wish I had an answer for you, but I really don't think you're going to get a satisfactory one.

must agree with this post, with xpango all u can do is wait, just like how I waited over 3months just to get my lunar pages one credited, and didnt even get all of them T_T

wayne56 · 09-11-09, 12:29 PM

I know, I've used them before and got 3 xbox games, I'm not sure if the effort was even worth the value of the items. Not sure why I've chosen to use them again, especially towards christmas.

It's just annoying because I live about 5 minutes away from them, the only problem is they've only got a postcode so if I did want to try and talk to someone in person I'd have to knock on every single door on that road.

wayne56 · 09-11-09, 07:30 PM

I like the way you gain credits from Xpango more so than the 'refer a friend' method. I prefer doing the offers on my own as it gets done quicker... well, clearly It doesn't in Xpango's case.

**the_icks** · 09-11-09, 07:54 PM

you'll be waiting even longer for the site in your signature... why not put the space to better use!!!

wayne56 · 11-11-09, 07:15 AM

Quote:

Originally Posted by the_icks

you'll be waiting even longer for the site in your signature... why not put the space to better use!!!

Thats about a year old, I know thats never going to get done, because the companies gone, I just can't be bothered to make another one

ushare · 12-11-09, 07:31 AM

needs better customer service. 24/7 would be MEAN..

chewyz · 17-11-09, 10:58 PM

^ maybe in our dreams lol

wayne56 · 18-11-09, 12:08 PM

I think they think a reply after how ever many months is good customer service and they won't lose customers from it... Bollocks

Amiethest · 18-11-09, 12:28 PM

Language mate! This is a family forum

have you had any news?

wayne56 · 18-11-09, 08:13 PM

Sorry! I use the word too lightly

I tried to edit it but I can't now.

Nope, not yet, then again it's only been FIFTY DAYS. Cut them some slack!

kevinh · 18-11-09, 10:41 PM

I did sign up with Xpango today as I liked the idea of completing my own offers - far less stressful than harrassing all my friends by email and phone! Having read this thread I am a bit put off though. It sounds like the lack of communication is a huge ongoing problem and I think I would be at my wits end if I had to wait 50 days for a response. I don't think I would be as restrained as Wayne to be honest!

Anyway, I have decided to hold fire doing any offers for now, until some positive reviews start filtering through.

Xpango.com · 19-11-09, 08:31 PM

Hi Wayne,

I will take a look at this shortly -you will get a response tomorrow.

Thanks

Sam - Xpango Customer Services

wayne56 · 21-11-09, 07:00 AM

Quote:

Originally Posted by Xpango.com

Hi Wayne,

I will take a look at this shortly -you will get a response tomorrow.

Thanks

Sam - Xpango Customer Services

Thank you... But still no response.

**the_icks** · 30-11-09, 09:03 PM

erm......

I seem to remember somebody else having this attitude and it all coming right in the end....

17-10-09, 01:38 AM	#1
wayne56 iPod Nano 2GB Join Date: Jul 2008 Posts: 156	No reply for ages and offers not credited! I didn't really want to post about this as I know there have been threads about Xpango's lack of replies, but I'm confused. I emailed Xpango for the first time on the latest gift I'm going for ages ago, and they replied in no time at all, under an hour. However, I have two offers that have not yet credited that I completed on the 15th September. I've emailed Xpango around 5 times, first on around the 30th September, and to date. I know multiple emails arn't going to help, but... Anythings worth a try. I don't understand. Emails have been an issue with Xpango for over a year now, and I'd imagine since they first established. HIRE MORE STAFF, Please! I love the different approach you take to things but you have to sort this out! - Thanks, Wayne

08-11-09, 10:44 AM	#6
Amiethest is meant to be revising Join Date: Dec 2008 Location: Nottinghamshire Posts: 6,323	I'm sorry, I wish I had an answer for you, but I really don't think you're going to get a satisfactory one. __________________ Free iPad \| Free Xbox 360 \|Free 3DS Want to know how to get greens (referrals) for FreebieJeebies? I'll tell you how..... Work hard, like the rest of us! Feel free to ask questions!

09-11-09, 12:29 PM	#8
wayne56 iPod Nano 2GB Join Date: Jul 2008 Posts: 156	I know, I've used them before and got 3 xbox games, I'm not sure if the effort was even worth the value of the items. Not sure why I've chosen to use them again, especially towards christmas. It's just annoying because I live about 5 minutes away from them, the only problem is they've only got a postcode so if I did want to try and talk to someone in person I'd have to knock on every single door on that road. Last edited by wayne56; 09-11-09 at 12:31 PM..

09-11-09, 07:30 PM	#9
wayne56 iPod Nano 2GB Join Date: Jul 2008 Posts: 156	I like the way you gain credits from Xpango more so than the 'refer a friend' method. I prefer doing the offers on my own as it gets done quicker... well, clearly It doesn't in Xpango's case. Last edited by wayne56; 09-11-09 at 07:30 PM..

18-11-09, 12:08 PM	#14
wayne56 iPod Nano 2GB Join Date: Jul 2008 Posts: 156	I think they think a reply after how ever many months is good customer service and they won't lose customers from it... Bollocks Last edited by wayne56; 18-11-09 at 12:12 PM..

17-10-09, 06:33 AM	#2
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 13,996	These answers can take a time to arrive.. however an acknowledgement wouldn't hurt!!!

17-10-09, 10:44 AM	#3
the joker iBook Join Date: Jan 2009 Location: Location : Location Posts: 2,491	i know that Xpango are "less" active than FJ... you need to be patient ... they have a Lot of emails to answer ...

17-10-09, 08:52 PM	#4
wayne56 iPod Nano 2GB Join Date: Jul 2008 Posts: 156	Yeah I know that and I am being patient, I've recieved a previous gift from Xpango before so knew what I was getting in to. All I'm saying is I don't understand why they don't hire more staff when this is clearly a massive problem for them and would lose them customers.

09-11-09, 07:54 PM	#10
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 13,996	you'll be waiting even longer for the site in your signature... why not put the space to better use!!!

12-11-09, 07:31 AM	#12
ushare iPod Nano 1GB Join Date: Nov 2009 Posts: 36	needs better customer service. 24/7 would be MEAN..

17-11-09, 10:58 PM	#13
chewyz iPod Nano 2GB Join Date: Jun 2009 Posts: 145	^ maybe in our dreams lol

18-11-09, 12:28 PM	#15
Amiethest is meant to be revising Join Date: Dec 2008 Location: Nottinghamshire Posts: 6,323	Language mate! This is a family forum have you had any news? __________________ Free iPad \| Free Xbox 360 \|Free 3DS Want to know how to get greens (referrals) for FreebieJeebies? I'll tell you how..... Work hard, like the rest of us! Feel free to ask questions!

18-11-09, 08:13 PM	#16
wayne56 iPod Nano 2GB Join Date: Jul 2008 Posts: 156	Sorry! I use the word too lightly I tried to edit it but I can't now. Nope, not yet, then again it's only been FIFTY DAYS. Cut them some slack! Last edited by wayne56; 18-11-09 at 08:17 PM..

18-11-09, 10:41 PM	#17
kevinh iPod Nano 1GB Join Date: Nov 2009 Posts: 43	I did sign up with Xpango today as I liked the idea of completing my own offers - far less stressful than harrassing all my friends by email and phone! Having read this thread I am a bit put off though. It sounds like the lack of communication is a huge ongoing problem and I think I would be at my wits end if I had to wait 50 days for a response. I don't think I would be as restrained as Wayne to be honest! Anyway, I have decided to hold fire doing any offers for now, until some positive reviews start filtering through.

19-11-09, 08:31 PM	#18
Xpango.com iPod 20gb Join Date: Nov 2006 Location: UK Posts: 648	Hi Wayne, I will take a look at this shortly -you will get a response tomorrow. Thanks Sam - Xpango Customer Services __________________ Xpango.com - Welcome to the Free Generation Xpango.com \| Like us on Facebook \| Follow Xpango on Twitter \| Sign-up here!

30-11-09, 09:03 PM	#20
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 13,996	erm...... I seem to remember somebody else having this attitude and it all coming right in the end....