No reply from xpango to delivery my gift (more than 1 month gone)

Stzzzz · 22-01-09, 05:43 PM

Hi there people,
I discovered this forum 1 month ago, as I was looking how to delivery my free gift from xpango. I registered here, but had no reasons to post here as it looked a bit inactive in here. Just send a PM to Xpango.com (Think his Real name is Sam) so that he could do something with my query, but no response till now from him by PM neither received a response from Xpango (resent the e-mail right now, and i've resent it 2 or 3 times already). My Gift is a Xbox 360 Arcade Edition. Hope someone can give me some hints on how to have a response from them and hope Sam reads this topic so that he can help me it being delivered faster. Sorry for my language mistakes, as I'm portuguese and live in Portugal. Thanks in advance for ur replies

EDIT : Forgot to say I sent them a support ticket throught the site too and my e-mails were sent to orders@xpango.com and support@xpango.com , no replies from any of them.

Xpango.com · 23-01-09, 09:53 AM

Hi Stzzz,

Just to confirm that we have received your email today and our support team will respond to your via email shortly.

Regards

Sam - Xpango Customer Services

Stzzzz · 23-01-09, 04:50 PM

Quote:

Originally Posted by Xpango.com

Hi Stzzz,

Just to confirm that we have received your email today and our support team will respond to your via email shortly.

Regards

Sam - Xpango Customer Services

Hi Sam,

Thanks for the fast answer

Although i haven't received the e-mail yet. Anyway I'm already happy i've received an answer from u Sam. Thank you very much, really. I will be waiting for your e-mail.

Stzzzz · 27-01-09, 04:11 PM

Hope you reply to my e-mail soon Sam, as I haven't received any reply yet.

Stzzzz · 29-01-09, 12:27 PM

What's up with Xpango? I really hate these delayed responses

Ensign · 04-02-09, 09:19 AM

Same here. My points are completed since 2 month. I wrote several emails - no reaction. Wrote a PM - no reaction. Wrote a letter - no reaction. But let's hope the best.

Xpango.com · 05-02-09, 09:44 AM

Hi Guys,

Stzzzz, your account is currently being checked as there are a number of queries we have regarding this - you will receive an email shortly.

Ensign - We don't seem to have a PM from you, if you haven't yet received a reply to a query, please PM me or re-send your email and I will ensure this is actioned.

Thanks

Sam - Xpango Customer Services

Stzzzz · 06-02-09, 12:46 AM

Quote:

Originally Posted by Xpango.com

Hi Guys,

Stzzzz, your account is currently being checked as there are a number of queries we have regarding this - you will receive an email shortly.

Ensign - We don't seem to have a PM from you, if you haven't yet received a reply to a query, please PM me or re-send your email and I will ensure this is actioned.

Thanks

Sam - Xpango Customer Services

Hi Sam,
thanks for the answer. But i really hope i receive an e-mail reply soon, as for now I haven't received anything... I don't want to wait 2 months or more for an simple e-mail response (not even talking about the arriving time, yet), so please Sam I really want you to solve my problem asap, I would thank you very much if you could put my query going!

Whatever, at least you give us some answers, so thank you for that. Soon, I wanna thank for my gift

tks Sam

Ensign · 12-02-09, 12:12 PM

1 week later - still nothing

Stzzzz · 12-02-09, 04:04 PM

Quote:

Originally Posted by Ensign

1 week later - still nothing

Same here :s

wayne56 · 14-02-09, 12:40 PM

I've been waiting for about 3-4 weeks too. They said it would come to me early this week but nothing as of yet.

I've sent an email so hopefully they will get back to me soon

Ensign · 24-03-09, 06:54 PM

03.12.2008 - Completed all credits

After several emails & contact via this forum:

18.02..2009:

Quote:

In response, congratulations - we can now confirm that you have enough Credits for an Apple iPod Nano 8GB.

If you could please reply to this email specifying your Referral ID, preferred colour of iPod (Blue/Silver/Green/Black) and your delivery address, we can then order this item for you.

Stock normally arrives within 10-14 working days (after a small processiung period) and is then despatched to you within 48 hours by Royal Mail International Delivery (this can take upto 7 days). Once stock arrives, a member of staff will email you to advise of despatch.

After waiting 3 more weeks:

11.03.2009:

Quote:

Thankyou for your recent email. We envisage this item being dispatched to you early next week. A member of staff will email you to confirm this.

We hope this helps to answer your query and if you have any further questions, please do not hesitate to contact us.

Until now - nothing!

leecv · 25-03-09, 03:19 PM

Sorry this is happening to you all.
I also am waiting for a reply from Xpango about credits that were meant to be added to my account in December.
I've even sent them 2 emails with with all the info regarding the offer I subscribed to, but still nothing has been done about it.

Xpango.com · 30-03-09, 06:26 PM

Hi Lee,

Sorry to hear about this issue, I will ensure a member of staff looks into this asap.

Thanks

Sam - Xpango Customer Services

Ensign · 31-03-09, 07:37 PM

Would be nice if you could solve the other problems too.

Stzzzz · 31-03-09, 07:59 PM

to "Xpango.com" - Yes, would be nice to solve my queries I posted and PM'ed several times, too ( credits for my 888.com International Poker Offer ) -> Atleast an answer to it.

leecv · 07-04-09, 10:28 AM

Quote:

Originally Posted by Xpango.com

Hi Lee,

Sorry to hear about this issue, I will ensure a member of staff looks into this asap.

Thanks

Sam - Xpango Customer Services

This member of stuff doesn't have seem done what you have asked them to do because i've heard nothing.

It's now been nearly 4 months.

leunamsemog · 11-04-09, 11:14 AM

hello guys. does any of you guys received an answer from xpango? I've been sending e-mails to xpango for over 3 months and still no answer. if anyone knows what i should do please tell me.

arcticfox · 11-04-09, 11:14 AM

Quote:

Originally Posted by leunamsemog

hello guys. does any of you guys received an answer from xpango? I've been sending e-mails to xpango for over 3 months and still no answer. if anyone knows what i should do please tell me.

And welcome to exceem (aka xpango rant) forum to you too.

Xpangodave · 17-04-09, 09:45 AM

Sam,

Can you please look into my account. On 23/03/09 I was told I'd have an update by the end of the week, I'm still waiting.
Its now 54 days since I completed the offers that I sent the details for.

Please can you please give me an update?

Cheers
XpangoDave
Referral ID: 91646141

22-01-09, 05:43 PM	#1
Stzzzz iPod Nano 1GB Join Date: Dec 2008 Posts: 30	No reply from xpango to delivery my gift (more than 1 month gone) Hi there people, I discovered this forum 1 month ago, as I was looking how to delivery my free gift from xpango. I registered here, but had no reasons to post here as it looked a bit inactive in here. Just send a PM to Xpango.com (Think his Real name is Sam) so that he could do something with my query, but no response till now from him by PM neither received a response from Xpango (resent the e-mail right now, and i've resent it 2 or 3 times already). My Gift is a Xbox 360 Arcade Edition. Hope someone can give me some hints on how to have a response from them and hope Sam reads this topic so that he can help me it being delivered faster. Sorry for my language mistakes, as I'm portuguese and live in Portugal. Thanks in advance for ur replies EDIT : Forgot to say I sent them a support ticket throught the site too and my e-mails were sent to orders@xpango.com and support@xpango.com , no replies from any of them.

23-01-09, 09:53 AM	#2
Xpango.com iPod 20gb Join Date: Nov 2006 Location: UK Posts: 659	Hi Stzzz, Just to confirm that we have received your email today and our support team will respond to your via email shortly. Regards Sam - Xpango Customer Services __________________ Xpango.com - Welcome to the Free Generation Xpango.com \| Like us on Facebook \| Follow Xpango on Twitter \| Sign-up here!

05-02-09, 09:44 AM	#7
Xpango.com iPod 20gb Join Date: Nov 2006 Location: UK Posts: 659	Hi Guys, Stzzzz, your account is currently being checked as there are a number of queries we have regarding this - you will receive an email shortly. Ensign - We don't seem to have a PM from you, if you haven't yet received a reply to a query, please PM me or re-send your email and I will ensure this is actioned. Thanks Sam - Xpango Customer Services __________________ Xpango.com - Welcome to the Free Generation Xpango.com \| Like us on Facebook \| Follow Xpango on Twitter \| Sign-up here!

30-03-09, 06:26 PM	#14
Xpango.com iPod 20gb Join Date: Nov 2006 Location: UK Posts: 659	Hi Lee, Sorry to hear about this issue, I will ensure a member of staff looks into this asap. Thanks Sam - Xpango Customer Services __________________ Xpango.com - Welcome to the Free Generation Xpango.com \| Like us on Facebook \| Follow Xpango on Twitter \| Sign-up here!

11-04-09, 11:14 AM	#18
leunamsemog iPod Shuffle Join Date: Apr 2009 Posts: 3	xpango not replying my e-mails hello guys. does any of you guys received an answer from xpango? I've been sending e-mails to xpango for over 3 months and still no answer. if anyone knows what i should do please tell me.

27-01-09, 04:11 PM	#4
Stzzzz iPod Nano 1GB Join Date: Dec 2008 Posts: 30	Hope you reply to my e-mail soon Sam, as I haven't received any reply yet.

29-01-09, 12:27 PM	#5
Stzzzz iPod Nano 1GB Join Date: Dec 2008 Posts: 30	What's up with Xpango? I really hate these delayed responses

04-02-09, 09:19 AM	#6
Ensign iPod Nano 1GB Join Date: Nov 2006 Location: Germany Posts: 40	Same here. My points are completed since 2 month. I wrote several emails - no reaction. Wrote a PM - no reaction. Wrote a letter - no reaction. But let's hope the best.

12-02-09, 12:12 PM	#9
Ensign iPod Nano 1GB Join Date: Nov 2006 Location: Germany Posts: 40	1 week later - still nothing

14-02-09, 12:40 PM	#11
wayne56 iPod Nano 2GB Join Date: Jul 2008 Posts: 156	I've been waiting for about 3-4 weeks too. They said it would come to me early this week but nothing as of yet. I've sent an email so hopefully they will get back to me soon

25-03-09, 03:19 PM	#13
leecv iPod Shuffle Join Date: Feb 2009 Posts: 4	Sorry this is happening to you all. I also am waiting for a reply from Xpango about credits that were meant to be added to my account in December. I've even sent them 2 emails with with all the info regarding the offer I subscribed to, but still nothing has been done about it.

31-03-09, 07:37 PM	#15
Ensign iPod Nano 1GB Join Date: Nov 2006 Location: Germany Posts: 40	Would be nice if you could solve the other problems too.

31-03-09, 07:59 PM	#16
Stzzzz iPod Nano 1GB Join Date: Dec 2008 Posts: 30	to "Xpango.com" - Yes, would be nice to solve my queries I posted and PM'ed several times, too ( credits for my 888.com International Poker Offer ) -> Atleast an answer to it.

17-04-09, 09:45 AM	#20
Xpangodave iPod Shuffle Join Date: Apr 2009 Posts: 8	Sam, Can you please look into my account. On 23/03/09 I was told I'd have an update by the end of the week, I'm still waiting. Its now 54 days since I completed the offers that I sent the details for. Please can you please give me an update? Cheers XpangoDave Referral ID: 91646141

No reply from xpango to delivery my gift (more than 1 month gone)

No reply from xpango to delivery my gift (more than 1 month gone)

xpango not replying my e-mails