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This is a discussion on Not answering support emails within the Xpango forums, part of the eXceem supported sites category; Originally Posted by Xpango.com Hi Guys, Beanie/Cats - I believe you have both been sent emails regarding support tickets today, ...
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03-11-08, 10:03 AM
| #21 | |
| iPod Nano 1GB  Join Date: Jun 2007 Location: Chester
Posts: 82
 | Re: Not answering support emailsQuote:
I am still waiting on 6 credits I think - only 2 have been credited since last contact, which was weeks ago. I completed these in August, is there any way of hurrying things along? I don't want them to get lost in the midsts of time! Thanks | |
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13-11-08, 11:07 AM
| #22 |
| iPod Nano 1GB Join Date: Jun 2007 Location: Chester
Posts: 82
| Bump  Hi Xpango, I have sent quite a few emails / PMs etc but I'm still waiting on a reply about these missing credits.....any chance of a reply? Thanks |
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18-11-08, 09:38 PM
| #23 |
| iPod Nano 1GB Join Date: Jun 2007 Location: Chester
Posts: 82
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19-11-08, 04:24 PM
| #24 |
| iPod Nano 1GB  Join Date: Oct 2008
Posts: 67
| I gets replies to all of my emails...Sure you sendt to right email? support@xpango.com |
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20-11-08, 08:34 AM
| #25 | |
| iPod Nano 1GB Join Date: Jun 2007 Location: Chester
Posts: 82
| Quote:
Thanks anyway  | |
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20-11-08, 09:29 PM
| #26 |
| iPod Nano 2GB Join Date: Jul 2008
Posts: 110
| ive had 3 emails in one day the other day and around 6 this week one to confirm my order as i reached my needed amount of credits |
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21-11-08, 12:32 PM
| #27 | |
| iPod Nano 1GB Join Date: Jun 2007 Location: Chester
Posts: 82
| Quote:
 I got a reply this morning - all is well again  | |
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22-11-08, 11:49 PM
| #28 |
| iPod Shuffle Join Date: Jul 2008
Posts: 14
| I've been waiting just short of a year for 4 credits and about 9 months for 3. I'm not happy to say the least. |
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02-12-08, 12:23 PM
| #29 | |
| iPod Nano 1GB Join Date: Oct 2008
Posts: 67
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02-12-08, 01:45 PM
| #30 |
| iPod Nano 1GB  Join Date: Dec 2008
Posts: 34
| Yeah that is a long time. I just submitted a request to see if I could chase up my points. After reading this thread though I guess I shouldn't have bothered |
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02-12-08, 02:05 PM
| #31 | |
| iPod Shuffle  Join Date: Sep 2008 Location: Cheshire
Posts: 19
| Quote:
Although I am waiting on a reply for three credits for opening a HSBC account; Sam? | |
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02-12-08, 05:26 PM
| #32 |
| iPod Nano 1GB Join Date: Dec 2008
Posts: 34
| Cheers sonic, that sounds quite promising. Hopefully They'll answer my ticket tomorrow and get my points added When you say open HSBC account do you mean a full account (3 points) or just the saving account (2 points)? I opened the savings one a while ago now and still haven't had my credits. maybe it's a problem with everyone. |
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02-12-08, 06:21 PM
| #33 | |
| iPod Shuffle Join Date: Sep 2008 Location: Cheshire
Posts: 19
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Be great if I could get those final 3 credits through to have a chance of getting a Wii in time for Christmas... | |
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02-12-08, 08:46 PM
| #34 |
| iPod Nano 1GB Join Date: Dec 2008
Posts: 34
| Yeah that's what I'm aiming for, all I've got my girlfriend for Christmas so far is a book (that Russell Brand one), and I'm not sure if I can afford much more. Was hoping to get my points and give her my gift, keep her happy and she'll keep me happy . Good luck with your last few points Sonic, hopefully they'll sort those out quickly for you. |
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03-12-08, 08:01 AM
| #35 |
| iPod Nano 1GB Join Date: Dec 2008
Posts: 34
| Just to say xpango answered my tickets this morning, all is fine, just have to wait a couple of days for my last couple of offers to clear and then I'll have enough for my gift. Hopefully they'll come before the 10th so I can get my gift for xmas |
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01-01-09, 02:47 PM
| #36 |
| iPod Nano 4GB  Join Date: Mar 2008 Location: Essex
Posts: 298
| Last reply i got was 11/14/08 and still no reply =/ Checked the site today to see Address Not Found www.xpango.com could not be found. Please check the name and try again. Did this on Oct and still waiting for credits -_______- |
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20-01-09, 01:43 PM
| #37 |
| iPod Shuffle Join Date: Sep 2008 Location: Cheshire
Posts: 19
| I'm in a similar boat to Blackpanda here, I too have been waiting to be credited for an offer for over two months now. However I have heard back from Xpango on the two occasions I have emailed them about this asking for proof that I had done the offer as it is not on their records or something which I have done both times to no avail yet. Could anyone from Xpango sort this out for me? I can always PM proof again. |
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23-01-09, 12:04 PM
| #38 |
| iPod 20gb  Join Date: Nov 2006 Location: UK
Posts: 648
 | Hi Guys, I will have a check of these today and try and get some movement on the missing credits for you. Apologies for the delay, the advertisers in question are taking a little longer than normal to get back to us. Will do my best to get these sorted asap. Best regards Sam - Xpango Customer Services
__________________ Xpango.com - Welcome to the Free Generation Xpango.com | Like us on Facebook | Follow Xpango on Twitter | Sign-up here! |
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23-01-09, 04:50 PM
| #39 |
| iPod Nano 1GB Join Date: Dec 2008
Posts: 34
| Wow, xpango was on the ball today, loads of forum posts Hopefully we'll get some movement on some of the credits tomorrow. |
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13-02-09, 01:46 PM
| #40 |
| iPod Nano 4GB Join Date: Mar 2008 Location: Essex
Posts: 298
| No credit recieved since Dec still same digit as well, did 2-3 offer last 2 week no sign still n no reply |
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