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This is a discussion on Disappearing Referrals within the Xpango forums, part of the eXceem supported sites category; Has anyone else experienced this on Xpango? basically I got a new referral, they appeared on my non active referrals ...
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15-02-07, 11:06 AM
| #1 |
| iPod Nano 2GB Join Date: Nov 2006
Posts: 186
 | Disappearing ReferralsHas anyone else experienced this on Xpango? basically I got a new referral, they appeared on my non active referrals list, then when I checked the list the next day they were gone! I probably wouldn't have noticed but It was someone I knew, if I didn't just imagine them in the first place and this isn't a one off then it makes me seriously worry about how many others may have disappeard. |
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15-02-07, 02:40 PM
| #2 |
| Mini Mac  Join Date: Dec 2005 Location: Northern Ireland
Posts: 7,543
| Re: Disappearing ReferralsI havn't joined Xpango but could it be that it was deleted for not activating via an email or something?
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15-02-07, 06:08 PM
| #3 |
| iPod Nano 2GB Join Date: Nov 2006
Posts: 186
| Re: Disappearing Referralsdon't think so, they completed an offer yesterday |
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15-02-07, 06:32 PM
| #4 |
| Mini Mac Join Date: Dec 2005 Location: Northern Ireland
Posts: 7,543
| Re: Disappearing ReferralsIt's one for Mr. Xpango to answer then.
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15-02-07, 07:38 PM
| #5 |
| iPod Nano 2GB Join Date: Nov 2006
Posts: 186
| Re: Disappearing Referralsyeah, I pester their support so much about offer credits I thought I'd see if anyone else knew anything first |
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19-02-07, 01:31 PM
| #6 |
| iPod 20gb  Join Date: Nov 2006 Location: UK
Posts: 659
 | Re: Disappearing ReferralsHi Lachie, I'm told that one of our support staff has emailed you about this and is investigating for you. As mentioned above, I would have thought it might be because the person you referred deleted their order, but we will get this sorted for you. Best regards Richard - Xpango Customer Services
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19-02-07, 01:36 PM
| #7 |
| Mr Baldy Chicken  Join Date: Mar 2006
Posts: 14,487
  | Re: Disappearing ReferralsNo, it is me Lach13 is talking about..... I changed my order to a PS3 then completed the order.... Oh, and btw I still have not recieved credit for the offer! I will be a bit miffed if this doesnt go right, especially as I am heavily promoting your site on another forum... including arguing with forum mods
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19-02-07, 02:05 PM
| #8 | |
| iPod Nano 2GB Join Date: Nov 2006
Posts: 186
| Re: Disappearing ReferralsQuote:
Thanks for investigating I'm sure you will be able to sort it out, I have enough credits for a wii now so how do I order? | |
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20-02-07, 12:18 AM
| #9 |
| iPod Nano 2GB Join Date: Nov 2006
Posts: 186
|  Re: Disappearing ReferralsIV'E LOST ANOTHER ONE!? it's completely unfair if you loose a referral just because they change their item, If a person changes their item I would say they are more likely to go on and activate their account!, I'm sure not other sites do this, not happy at all  |
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20-02-07, 05:11 AM
| #10 |
| Mr Baldy Chicken Join Date: Mar 2006
Posts: 14,487
| Re: Disappearing Referralsif this is true, then i will not be continuing the site and will also cancel my offer
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20-02-07, 09:07 AM
| #11 |
| iPod 20gb Join Date: Nov 2006 Location: UK
Posts: 659
| Re: Disappearing ReferralsGuys, As mentioned above - we are looking into this. We were not aware of customers being able to lose referrals and this does appear to be an isolated case. Please be patient while we investigate this. Thanks Richard - Xpango Customer Services
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20-02-07, 09:31 AM
| #12 | |
| Mr Baldy Chicken Join Date: Mar 2006
Posts: 14,487
| Re: Disappearing ReferralsQuote:
And where are my 6 credits 
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20-02-07, 10:17 AM
| #13 | |
| iPod Nano 2GB Join Date: Nov 2006
Posts: 186
| Re: Disappearing ReferralsQuote:
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20-02-07, 05:03 PM
| #14 | |
| iPod 20gb Join Date: Nov 2006 Location: UK
Posts: 659
| Re: Disappearing ReferralsHey the_icks, Just a quick update, I'm told that your 6 Credits should be appearing on your account very shortly, so check a little later and they should be there. Response to the other issues, coming below.... Thanks Richard - Xpango Customer Services Quote:
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20-02-07, 05:08 PM
| #15 | |
| iPod 20gb Join Date: Nov 2006 Location: UK
Posts: 659
| Re: Disappearing ReferralsHi Lachie, Just to confirm that the_icks has been added to your Referral list again and you have been credited for the referral. Secondly, we've been looking into the missing Referrals situation and from our testing, you won't lose a Referral (yellow) if the customer changes their gift selection. At this point, we think it may occur if a customer you refer deletes their order, or deletes their order then places a new one, rather than changing gift selection. We think this is why this is such a rare occurance as it would appear that most people will simply change their gift selection, rather than deleting their order. The_icks - do you recall if you deleted your order? Thanks for your help here guys, we are trying to get to the bottom of this and fix it! Best regards Richard - Xpango Customer Services Quote:
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20-02-07, 05:33 PM
| #16 |
| iPod Nano 2GB Join Date: Nov 2006
Posts: 186
| Re: Disappearing ReferralsThanks Xpango, the_icks has now re-appeared and I have all the credits I am owed, shall PM you about the Wii |
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20-02-07, 05:45 PM
| #17 |
| Mr Baldy Chicken Join Date: Mar 2006
Posts: 14,487
| Re: Disappearing ReferralsAll sorted, I do not recall deleting my order, but I did switch from mp3 - games so that might have done it!! Only 34 to go! lol
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08-03-07, 01:56 PM
| #18 |
| iPod Shuffle  Join Date: Feb 2007
Posts: 23
| Re: Disappearing Referralsone thing i have seen is that 4 of my friends at my place registered using my referal id but during the process it was written microsoft error sth like that and while refreshing the page it was written that the member already exists! can u imagine! and on the top of it i couldnt find them in my unactivated referals also!!!!!!!! i ask the xpango team to help me out in this. my friend's emails are tati-84@bk.ru,elena333385@inbox.ru,v...83-83@inbox.ru, anton8283@inbox.ru. my email is vinekz@hotmail.com thank you. |
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08-03-07, 02:30 PM
| #19 |
| Mr Baldy Chicken Join Date: Mar 2006
Posts: 14,487
| Re: Disappearing Referralsyoumight want to put that in a support ticket... will not get answered very quickly on here!
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08-03-07, 02:34 PM
| #20 |
| iPod Shuffle Join Date: Feb 2007
Posts: 23
| Re: Disappearing Referralsthanx i'll open a new thread for that. |
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| disappearing, referrals |
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