having problems accessing some freebie sites

[Sid]

when trying to access some sites, including

http://www.gameconsolegiveaway.co.uk/
http://www.freebiepcs.co.uk/
http://www.freebiemp3.co.uk/

they always time out. they use to work perfectly though. I've tried them under FF, IE and using different computers (but on the same ISP - SkyBB).


Anyone know what the problem could be?

[Mr Maybs]

hmmm, very weird. Have you contacted Sky about it yet?

[Jon]

they work perfectly fine for me

if you goto the command prompt and type in tracert freebiepcs.co.uk copy and paste teh results here

[Mr Maybs]

maybe just a problem with Sky while you were trying to access it. We all the pc's in your house? And Jon, is sky broadband any good? I hear it's around £15 for their highest speed which is 16mb? I think...

[Bazza]

Why would Jon know? Granted he might by chance but not everybody has tried every isp.

Is that command prompt correct Jon? I typed it into mine to check but I get an error type message.

[Jon]

my mistake its tracert, original post corrected

as to the ISP it depends on what you need it for, I have never had any big issues with my ntl cable (apart from when a nearby building was hit by lightenting and it fried the green box on the street) and they dont have any download cap in place

[Sid]

i'm pretty happy with sky - I use to be on MetroNet (the PAYG one), but so far Sky's been quite good. My DL is about 10-14Mb. not had any problems so far - dunno if this is one yet.

here's the text from "tracert freebiepcs.co.uk"

tracert freebiepcs.co.uk

Tracing route to freebiepcs.co.uk [66.29.79.13]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    45 ms    56 ms    42 ms  195.189.159.220
  3    30 ms    30 ms    28 ms  82.111.96.49
  4    31 ms    30 ms    30 ms  ip-89-200-132-53.ov.easynet.net [89.200.132.53]

  5    30 ms    29 ms    30 ms  ge2-1-0.er3.tclon.uk.easynet.net [89.200.130.0]

  6    28 ms    28 ms    28 ms  ge0-0-0.er3.thlon.uk.easynet.net [82.108.6.150]

  7   104 ms   103 ms   231 ms  linx.peer.nac.net [195.66.224.94]
  8   107 ms   107 ms   107 ms  0.so-5-0-0.gbr1.mmu.nac.net [209.123.11.53]
  9   107 ms   107 ms   148 ms  0.ge-0-3-0.dar1.mmu.nac.net [209.123.11.154]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.

it timed out up till the 30th iteration.

[Jon]

Its obvious the fault is at point 9

Id contact sky support and show them this and see if they can offer any insight?

[Sid]

hmm OK, I'll do that.

Any tips on any specific wording I should use? I know Sky have a support #, but this is probably best explained over email I think, so I'll check if they've got online support.

Thanks Jon!

[Jon]

just something along the lines of

I am having problems accessing a site www.....com while others on a different isp can access it just fine, I have ran a trace route to the site and it seams to time out at the following step, say you have deleted temporary files/cache/cookies etc and also tried installing a different web browser to no joy

[Sid]

Is anyone here on SkyBB?

[Strider]

An internet traffic router in Europe went down and did cause a lot of problems for people accessing my football site. It also affected 'YepItsFree' members, all seems fine now though.

[Jon]

It looks like a few eXceem members had problems geting to the site to, looking at the logs

[Sid]

I find it amazing how some of you guys have extra greens (I'm looking at YOU, Strider )

Yeah, contacted Sky - they're a bit confused. They said they may call me back or something.

[Sid]

T2 support got back to me - they still seem confused. They've no idea what's going on - suggested that I ask the site hosts to make sure their DB is up to date and that my IP isn't being blocked (which I doubt will work, right?)

Anyway, it's been upgraded to T3 now, so let's see what happens.