eXceem - Support tickets - Not answered

supaman · 06-09-07, 02:13 PM

Hi just wondering if anyone has had the same problems but my friend sent in a support ticket on the 24 August and 4 Spetember and they have not been responded to - its my last green that I need for the DS Lite...........

TEMPLE3188 · 06-09-07, 02:33 PM

Who is he sending the support tickets to, is it the Snatcher Network, if so, they never reply, i've sent them a couple of support tickets about delivery time and have posted on their forum.

I was supposed to receive my xbox elite ages ago and it still hasnt arrived, and they wont even answer my tickets or the message on their forum, i've actually also sent Ipodsnatch a PM on here and they wont reply.

You'll probably receive all the support tickets replies on the same day as they only seem to answer them once every 2 months or so

supaman · 06-09-07, 02:42 PM

it was for ipodsnatchers and ive also PM'd them too but she said she'd look into it the following day and guess what - NOTHING has been done - i wouldnt mind but seeing as its the last one to go green im getting more impatient

TEMPLE3188 · 06-09-07, 02:49 PM

Im past the border of impatientness already

To be honest i was very impressed with Snatcher network with their verification and referral crediting, but their support is terrible bad, i think that if they put a bit more effort into that area of the network, it would be great!

But thats if they were to do that

I was expecting to receive the xbox elite ages ago as i was told by them it was pre-ordered on Amazon for me, and because i order off Amazon i know it doesnt take this long to deliver, thats why im worried

.

All they would need to do is respond to my support tickets and tell me what the situation is, just as long as i was kept updated, i dont mind how long i have to wait!

xbox360guy · 06-09-07, 04:04 PM

Think about it guys, there's only one person for support, the admin and she only comes online every now and then. (she should come on more) but it is hard to run a network with one person. I personally think admin should recruit some staff! Anyway, i received my ds 5 days after it said it had been dispatched. What does it say for you temple?

supaman · 06-09-07, 04:17 PM

xbox i understand what you are saying but a few days ago when you were in out position you were ranting and raving - now you got your DS lite its all good?! Anyway as Temple said we wouldnt mind on the wait as long as we were given an update as to what's going on - silence is a KILLER!

xbox360guy · 06-09-07, 04:28 PM

yes, there was a lot of tension before. But i was worried it wouldn't come (just general etc.) so i can confirm to temple that IT WILL COME. Keep sending her support tickets and try to msn her. Next time she's on we could ask her to be online more and maybe even a telephone number?

supaman · 06-09-07, 05:30 PM

whats her msn??

bmh16 · 06-09-07, 05:40 PM

she's never on, so it wont make any difference...

TEMPLE3188 · 07-09-07, 08:29 AM

Quote:

Originally Posted by xbox360guy

Anyway, i received my ds 5 days after it said it had been dispatched. What does it say for you temple?

5 days!

Well then i better start worrying because its been 2 weeks!

Ipodsnatch · 07-09-07, 10:04 AM

hey im really sorry about the response times to support tickets. It will be improved. From now on I will aim to answer all support tickets within 48 hours.

TEMPLE3188 · 07-09-07, 10:36 AM

Thanks Ipodsnatch!

Greatly Appreciated!

supaman · 07-09-07, 11:03 AM

thanks ipodsnatch brill

**claire80** · 07-09-07, 01:13 PM

i have also been waiting a week for an answer and still no reply , ipodsnatchers have always been slow but they do come through in the end .

Ipodsnatch · 08-09-07, 01:38 PM

hey. I will be going through the support tickets today. So you should get them replied to today or tomorrow. Starting from next week I will insure all tickets are replied to within 48 hours. I know our network is known for being slow but I have a bit more free time now so it should speed up again

**claire80** · 09-09-07, 06:18 PM

Quote:

Originally Posted by Ipodsnatch

hey. I will be going through the support tickets today. So you should get them replied to today or tomorrow. Starting from next week I will insure all tickets are replied to within 48 hours. I know our network is known for being slow but I have a bit more free time now so it should speed up again

Thats nice to hear

supaman · 10-09-07, 10:48 AM

Hi Ipodsnatch i was relieved to hear that you were going to reply to support tickets BUT my friend checked his account and his ticket still hasnt been replied - sorry to be so pushy its just that he was my last referal in order for me to get my DS Lite and its all being held up - please could you respond to him - appreciate it

TEMPLE3188 · 10-09-07, 10:57 AM

Im also still waiting on a reply for my support ticket about my xbox 360 elite, it has now been over 2 weeks since its release and i was told that it was pre-ordered off Amazon. Neither the extra games and accessories have arrived yet either.

Im starting to worry as im beginning to wonder if it is ever going to arrive, and because im receiving no response to my support tickets, i feel somewhat let down by the Snatchers network

TEMPLE3188 · 11-09-07, 01:46 PM

Has anyone received anything from the Snatcher network recently? None of my supports tickets have still be answered despite the promise from Ipodsnatch, they are making no effort whatsoever to communicate!!!

Plus, the only time their ever on thier forum is when thier promoting some uVme thing that no one asks about. Ipodsnatch is making no effort to answer support problems!

06-09-07, 02:13 PM	#1
supaman iPod 20gb Join Date: Dec 2005 Location: london Posts: 651 Thanks: 10 Thanked 50 Times in 46 Posts	Support tickets - Not answered Hi just wondering if anyone has had the same problems but my friend sent in a support ticket on the 24 August and 4 Spetember and they have not been responded to - its my last green that I need for the DS Lite........... __________________ WORKING ON: Consoles.real-incentives - 2/5 ipodsnatchers - 3/4 Cameraforfree - 6/7 Shuffle.myfreegadget - 3/3 - processing (Shuffle) Forfree4u - 1/2 ipodgrab - 2/2 - no response SIGNED UP TO: RECEIVED: Ipod Shuffle - Giveaway Network / Ipod Nano (Black) - Giveaway Network / Ipod Nano (Black) - $300 freegadgets4me / Ipod Nano (White) - ipodnanos.Freepay / $75 Paypal - freegadgets4me / Noise Magnets - Forfree4u / Monkey Mopod - Forfree4u / DVD - myfreeconsole
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06-09-07, 02:33 PM	#2
TEMPLE3188 iPod 20gb Join Date: Aug 2007 Posts: 512 Thanks: 192 Thanked 97 Times in 86 Posts	Re: Support tickets - Not answered Who is he sending the support tickets to, is it the Snatcher Network, if so, they never reply, i've sent them a couple of support tickets about delivery time and have posted on their forum. I was supposed to receive my xbox elite ages ago and it still hasnt arrived, and they wont even answer my tickets or the message on their forum, i've actually also sent Ipodsnatch a PM on here and they wont reply. You'll probably receive all the support tickets replies on the same day as they only seem to answer them once every 2 months or so __________________ I love FreebieJeebies ....
Offline

06-09-07, 02:42 PM	#3
supaman iPod 20gb Join Date: Dec 2005 Location: london Posts: 651 Thanks: 10 Thanked 50 Times in 46 Posts	Re: Support tickets - Not answered it was for ipodsnatchers and ive also PM'd them too but she said she'd look into it the following day and guess what - NOTHING has been done - i wouldnt mind but seeing as its the last one to go green im getting more impatient __________________ WORKING ON: Consoles.real-incentives - 2/5 ipodsnatchers - 3/4 Cameraforfree - 6/7 Shuffle.myfreegadget - 3/3 - processing (Shuffle) Forfree4u - 1/2 ipodgrab - 2/2 - no response SIGNED UP TO: RECEIVED: Ipod Shuffle - Giveaway Network / Ipod Nano (Black) - Giveaway Network / Ipod Nano (Black) - $300 freegadgets4me / Ipod Nano (White) - ipodnanos.Freepay / $75 Paypal - freegadgets4me / Noise Magnets - Forfree4u / Monkey Mopod - Forfree4u / DVD - myfreeconsole
Offline

06-09-07, 02:49 PM	#4
TEMPLE3188 iPod 20gb Join Date: Aug 2007 Posts: 512 Thanks: 192 Thanked 97 Times in 86 Posts	Re: Support tickets - Not answered Im past the border of impatientness already To be honest i was very impressed with Snatcher network with their verification and referral crediting, but their support is terrible bad, i think that if they put a bit more effort into that area of the network, it would be great! But thats if they were to do that I was expecting to receive the xbox elite ages ago as i was told by them it was pre-ordered on Amazon for me, and because i order off Amazon i know it doesnt take this long to deliver, thats why im worried . All they would need to do is respond to my support tickets and tell me what the situation is, just as long as i was kept updated, i dont mind how long i have to wait! __________________ I love FreebieJeebies ....
Offline

06-09-07, 04:04 PM	#5
xbox360guy Mini Mac Join Date: Apr 2007 Location: Bonnie Scotland! Posts: 3,317 Thanks: 984 Thanked 833 Times in 788 Posts	Re: Support tickets - Not answered Think about it guys, there's only one person for support, the admin and she only comes online every now and then. (she should come on more) but it is hard to run a network with one person. I personally think admin should recruit some staff! Anyway, i received my ds 5 days after it said it had been dispatched. What does it say for you temple? __________________ Spoiler ipod video 30g (freepay) Nintendo DS Black (ipodsnatchers) £190 amazon voucher (freepay)(istuff.freepay) £400 amazon voucher (freepay)(ps3s.freepay) £230 amazon voucher (freepay)(xbox360s.freepay) £38.25 firebox voucher (apple.freebiejeebies) PS3 80gb console (nextgen.giveaway) £300 amazon voucher (digitalcameras.freepay) TOTAL RECEIVED WORTH £1718.25 Free PS3 : Free Xbox 360 : Free iPhone
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06-09-07, 04:17 PM	#6
supaman iPod 20gb Join Date: Dec 2005 Location: london Posts: 651 Thanks: 10 Thanked 50 Times in 46 Posts	Re: Support tickets - Not answered xbox i understand what you are saying but a few days ago when you were in out position you were ranting and raving - now you got your DS lite its all good?! Anyway as Temple said we wouldnt mind on the wait as long as we were given an update as to what's going on - silence is a KILLER! __________________ WORKING ON: Consoles.real-incentives - 2/5 ipodsnatchers - 3/4 Cameraforfree - 6/7 Shuffle.myfreegadget - 3/3 - processing (Shuffle) Forfree4u - 1/2 ipodgrab - 2/2 - no response SIGNED UP TO: RECEIVED: Ipod Shuffle - Giveaway Network / Ipod Nano (Black) - Giveaway Network / Ipod Nano (Black) - $300 freegadgets4me / Ipod Nano (White) - ipodnanos.Freepay / $75 Paypal - freegadgets4me / Noise Magnets - Forfree4u / Monkey Mopod - Forfree4u / DVD - myfreeconsole
Offline

06-09-07, 04:28 PM	#7
xbox360guy Mini Mac Join Date: Apr 2007 Location: Bonnie Scotland! Posts: 3,317 Thanks: 984 Thanked 833 Times in 788 Posts	Re: Support tickets - Not answered yes, there was a lot of tension before. But i was worried it wouldn't come (just general etc.) so i can confirm to temple that IT WILL COME. Keep sending her support tickets and try to msn her. Next time she's on we could ask her to be online more and maybe even a telephone number? __________________ Spoiler ipod video 30g (freepay) Nintendo DS Black (ipodsnatchers) £190 amazon voucher (freepay)(istuff.freepay) £400 amazon voucher (freepay)(ps3s.freepay) £230 amazon voucher (freepay)(xbox360s.freepay) £38.25 firebox voucher (apple.freebiejeebies) PS3 80gb console (nextgen.giveaway) £300 amazon voucher (digitalcameras.freepay) TOTAL RECEIVED WORTH £1718.25 Free PS3 : Free Xbox 360 : Free iPhone
Offline

06-09-07, 05:30 PM	#8
supaman iPod 20gb Join Date: Dec 2005 Location: london Posts: 651 Thanks: 10 Thanked 50 Times in 46 Posts	Re: Support tickets - Not answered whats her msn?? __________________ WORKING ON: Consoles.real-incentives - 2/5 ipodsnatchers - 3/4 Cameraforfree - 6/7 Shuffle.myfreegadget - 3/3 - processing (Shuffle) Forfree4u - 1/2 ipodgrab - 2/2 - no response SIGNED UP TO: RECEIVED: Ipod Shuffle - Giveaway Network / Ipod Nano (Black) - Giveaway Network / Ipod Nano (Black) - $300 freegadgets4me / Ipod Nano (White) - ipodnanos.Freepay / $75 Paypal - freegadgets4me / Noise Magnets - Forfree4u / Monkey Mopod - Forfree4u / DVD - myfreeconsole
Offline

06-09-07, 05:40 PM	#9
bmh16 Call me Ben .... Join Date: Apr 2006 Location: Neath Posts: 5,147 Thanks: 768 Thanked 463 Times in 398 Posts	Re: Support tickets - Not answered she's never on, so it wont make any difference... __________________ Spoiler Working On: Formerly known as biker14
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07-09-07, 10:04 AM	#11
Ipodsnatch iPod Nano 2GB Join Date: Aug 2006 Posts: 135 Thanks: 0 Thanked 42 Times in 28 Posts	Re: Support tickets - Not answered hey im really sorry about the response times to support tickets. It will be improved. From now on I will aim to answer all support tickets within 48 hours. __________________ www.ipodsnatchers.com www.ps3snatchers.com www.consolesnatchers.com www.wiisnatchers.co.uk www.applesnatchers.co.uk Email: admin@ipodsnatchers.com MSN: admin@ipodsnatchers.com
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07-09-07, 10:36 AM	#12
TEMPLE3188 iPod 20gb Join Date: Aug 2007 Posts: 512 Thanks: 192 Thanked 97 Times in 86 Posts	Re: Support tickets - Not answered Thanks Ipodsnatch! Greatly Appreciated! __________________ I love FreebieJeebies ....
Offline

07-09-07, 11:03 AM	#13
supaman iPod 20gb Join Date: Dec 2005 Location: london Posts: 651 Thanks: 10 Thanked 50 Times in 46 Posts	Re: Support tickets - Not answered thanks ipodsnatch brill __________________ WORKING ON: Consoles.real-incentives - 2/5 ipodsnatchers - 3/4 Cameraforfree - 6/7 Shuffle.myfreegadget - 3/3 - processing (Shuffle) Forfree4u - 1/2 ipodgrab - 2/2 - no response SIGNED UP TO: RECEIVED: Ipod Shuffle - Giveaway Network / Ipod Nano (Black) - Giveaway Network / Ipod Nano (Black) - $300 freegadgets4me / Ipod Nano (White) - ipodnanos.Freepay / $75 Paypal - freegadgets4me / Noise Magnets - Forfree4u / Monkey Mopod - Forfree4u / DVD - myfreeconsole
Offline

07-09-07, 01:13 PM	#14
claire80 Moderator Join Date: Apr 2006 Location: West Midlands Posts: 9,296 Thanks: 1,547 Thanked 2,226 Times in 1,947 Posts	Re: Support tickets - Not answered i have also been waiting a week for an answer and still no reply , ipodsnatchers have always been slow but they do come through in the end . __________________ Spoiler Total Amount of Freebies as of 9/1/09 = £13,114
Online

08-09-07, 01:38 PM	#15
Ipodsnatch iPod Nano 2GB Join Date: Aug 2006 Posts: 135 Thanks: 0 Thanked 42 Times in 28 Posts	Re: Support tickets - Not answered hey. I will be going through the support tickets today. So you should get them replied to today or tomorrow. Starting from next week I will insure all tickets are replied to within 48 hours. I know our network is known for being slow but I have a bit more free time now so it should speed up again __________________ www.ipodsnatchers.com www.ps3snatchers.com www.consolesnatchers.com www.wiisnatchers.co.uk www.applesnatchers.co.uk Email: admin@ipodsnatchers.com MSN: admin@ipodsnatchers.com
Offline

10-09-07, 10:48 AM	#17
supaman iPod 20gb Join Date: Dec 2005 Location: london Posts: 651 Thanks: 10 Thanked 50 Times in 46 Posts	Re: Support tickets - Not answered Hi Ipodsnatch i was relieved to hear that you were going to reply to support tickets BUT my friend checked his account and his ticket still hasnt been replied - sorry to be so pushy its just that he was my last referal in order for me to get my DS Lite and its all being held up - please could you respond to him - appreciate it __________________ WORKING ON: Consoles.real-incentives - 2/5 ipodsnatchers - 3/4 Cameraforfree - 6/7 Shuffle.myfreegadget - 3/3 - processing (Shuffle) Forfree4u - 1/2 ipodgrab - 2/2 - no response SIGNED UP TO: RECEIVED: Ipod Shuffle - Giveaway Network / Ipod Nano (Black) - Giveaway Network / Ipod Nano (Black) - $300 freegadgets4me / Ipod Nano (White) - ipodnanos.Freepay / $75 Paypal - freegadgets4me / Noise Magnets - Forfree4u / Monkey Mopod - Forfree4u / DVD - myfreeconsole
Offline

10-09-07, 10:57 AM	#18
TEMPLE3188 iPod 20gb Join Date: Aug 2007 Posts: 512 Thanks: 192 Thanked 97 Times in 86 Posts	Re: Support tickets - Not answered Im also still waiting on a reply for my support ticket about my xbox 360 elite, it has now been over 2 weeks since its release and i was told that it was pre-ordered off Amazon. Neither the extra games and accessories have arrived yet either. Im starting to worry as im beginning to wonder if it is ever going to arrive, and because im receiving no response to my support tickets, i feel somewhat let down by the Snatchers network __________________ I love FreebieJeebies ....
Offline

11-09-07, 01:46 PM	#19
TEMPLE3188 iPod 20gb Join Date: Aug 2007 Posts: 512 Thanks: 192 Thanked 97 Times in 86 Posts	Re: Support tickets - Not answered Has anyone received anything from the Snatcher network recently? None of my supports tickets have still be answered despite the promise from Ipodsnatch, they are making no effort whatsoever to communicate!!! Plus, the only time their ever on thier forum is when thier promoting some uVme thing that no one asks about. Ipodsnatch is making no effort to answer support problems! __________________ I love FreebieJeebies ....
Offline

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