Update

bigghair · 20-10-09, 07:23 PM

I think Ash is suffering from the "boy who cried wolf" syndrome a bit

I've been using RI for a couple of years now and this has been a recurring theme, lots of support and activity from Ash, then he disappears for a month or so then comes back with an excuse like he was designing the new site etc..

I'm not saying he wasn't in a bad crash and doesn't have the same problems in his life that we all have, but if this site is his sole income and livliehood he should start taking his site and his customers more seriously.

I hope that RI goes from strength to strength and wish him all the best for his future but he should be aware that his customers will only take so much poor service before jumping ship

**rider900** · 21-10-09, 10:33 AM

Hi Ash, thanks for posting

As said in this thread a lot, i wish you a speedy recovery and hope you get back on track with things

Paul

bigghair · 21-10-09, 02:06 PM

Here we go again, same old RI

Sent in a support ticket early on the 17th and still no response, 4 days and counting.

Ash, no matter how beautiful and fancy the new website is, it won't matter if you have no customers.

Take my advice, look after the customers you still have, a new design won't keep us happy, answering tickets and getting our stuff sent out on time will.

bmh16 · 21-10-09, 02:52 PM

I know :/ My order was promised to be shipped for next day delivery on Monday. I am still to receive a support ticket reply to confirm this. My last reply was on 6 September. I just don't get this. Ash is shooting himself in the foot here. I've noticed that he's been online this morning and yesterday morning and i did pm him back (as he did pm me to promise Donna would sort it out on Saturday) but no replies on both support and here. Work on getting your sites back on track Ash and THEN sort the design out. Because your network is still suffering a lot and i'm in the firing line as a customer with no responses or items received!

beezer123 · 21-10-09, 05:55 PM

If I remember rightly Ash said that he was starting Uni this Monday. (two days ago)

Quote:

A huge step in my life this year was my acceptance to University, I was supposed to start University on the 21st September, I was only able to register my place yesterday because of this. I now start Monday morning, i have a lot to catch up on...

Now I know how hard it can be to catch up on Uni work and if I know Ash then I'm sure that the new design is going to be one of the last things on his mind at the moment.

He will be doing as much as he can for RI in his spare time whilst trying to juggle a load of uni work that he has missed.

Cut him a little bit of slack as he has quite a lot on his plate at the moment.

As for the design, nothing has been done to it since the first time I saw it which was a few months ago, so thats not what he is spending his time doing.

bmh16 · 21-10-09, 06:08 PM

Quote:

Originally Posted by beezer123

If I remember rightly Ash said that he was starting Uni this Monday. (two days ago)

Now I know how hard it can be to catch up on Uni work and if I know Ash then I'm sure that the new design is going to be one of the last things on his mind at the moment.

He will be doing as much as he can for RI in his spare time whilst trying to juggle a load of uni work that he has missed.

Cut him a little bit of slack as he has quite a lot on his plate at the moment.

As for the design, nothing has been done to it since the first time I saw it which was a few months ago, so thats not what he is spending his time doing.

I'm not complaining so much at Ash, but Donna i guess. Ash promised that Donna would sort it out on the weekend and nothing has happened despite Ash saying he spoke to her about my account and saying she will sort it out on Saturday evening or Sunday at latest. Ultimately its R-I's problem and i can't do a thing about it as it probably won't be until the weekend now before i get the possibility of a reply

beezer123 · 21-10-09, 06:11 PM

Quote:

Originally Posted by bmh16

I'm not complaining so much at Ash, but Donna i guess. Ash promised that Donna would sort it out on the weekend and nothing has happened despite Ash saying he spoke to her about my account and saying she will sort it out on Saturday evening or Sunday at latest. Ultimately its R-I's problem and i can't do a thing about it as it probably won't be until the weekend now before i get the possibility of a reply

Yeah I tried to re-edit my post but it was past the 5 minute mark.

Not sure whats happened to Donna or what's going on with her, but now more than ever Ash needs her help.

I hope she comes out of hiding soon to try and sort things out whilst giving Ash some time to sort himself out and get back on track.

ElectroGirl · 21-10-09, 06:14 PM

Just going to say it now. Even though I do not have personal experiences with RI's support tickets/shipping ect I have to admit this...This whole Donna lark is abit fishy if you ask me

...

bigghair · 21-10-09, 06:24 PM

Ash has no time to answer support tickets, but can apparently log into Exceem for a nosey about.

I don't expect him to not have a life or other intersets but if this site is his only source of income IT should be his priority and nothing else.

Plenty of people on this site have forgiven Ash time and time again, but their patience is wearing very very thin.

Peace out !

beezer123 · 21-10-09, 06:29 PM

Quote:

Originally Posted by bigghair

Ash has no time to answer support tickets, but can apparently log into Exceem for a nosey about.

I don't expect him to not have a life or other intersets but if this site is his only source of income IT should be his priority and nothing else.

Plenty of people on this site have forgiven Ash time and time again, but their patience is wearing very very thin.

Peace out !

How can you say this this should be his priority and nothing else?

He's just started uni for gods sake.
It's not about having a life as I highly doubt he'll have much of a social life at the moment.
So he comes on for a bit in the morning? Who's to say he's not answering support tickets but just hasn't reached yours yet.

You've been waiting for four days, others have been waiting longer.
I'm sure you'll receive a reply in due course. You got the iPod you were going to file a claim for because you would never receive it. I'm pretty confident that Ash will do everything in his power now to get things sorted.

gpow · 21-10-09, 06:31 PM

Its no way to run a successfull business, thats for sure.

bmh16 · 21-10-09, 06:35 PM

Quote:

Originally Posted by beezer123

How can you say this this should be his priority and nothing else?

He's just started uni for gods sake.
It's not about having a life as I highly doubt he'll have much of a social life at the moment.
So he comes on for a bit in the morning? Who's to say he's not answering support tickets but just hasn't reached yours yet.

You've been waiting for four days, others have been waiting longer.
I'm sure you'll receive a reply in due course. You got the iPod you were going to file a claim for because you would never receive it. I'm pretty confident that Ash will do everything in his power now to get things sorted.

I've been waiting almost 50 days for a reply on the support site. (Ash did update me with what the problem was but he said the solution was found and he said Donna would respond and she hasn't!!

) As you said Ash is probably getting into Uni atm which means he can't do much with R-I atm. Wouldn't be so bad if Donna was doing her job but once again bam another promise has been broken. I know he's starting Uni and it's a big time for him but if he can't juggle the 2 together he needs to get someone else cojoining him to run the business again rather than what Donna is doing now (aka nothing). Because he's back now, and you expect as a business it would be back on track by now, Uni or no Uni it is a business.

beezer123 · 21-10-09, 06:38 PM

I think it's a massive communication breakdown between Ash and Donna, or just Donna not doing her part, but it's just speculation as we know very little about Donna and what her life may be like, as RI may not be her job but more of a side project. All you can do is just wait.

bigghair · 21-10-09, 06:54 PM

Quote:

Originally Posted by beezer123

How can you say this this should be his priority and nothing else?

He's just started uni for gods sake.
It's not about having a life as I highly doubt he'll have much of a social life at the moment.
So he comes on for a bit in the morning? Who's to say he's not answering support tickets but just hasn't reached yours yet.

You've been waiting for four days, others have been waiting longer.
I'm sure you'll receive a reply in due course. You got the iPod you were going to file a claim for because you would never receive it. I'm pretty confident that Ash will do everything in his power now to get things sorted.

If as Ash has said himself RI is his main source of income, he should be aware that his customers are leaving his site and referring people elsewhere in droves.

I'm not stirring stuff up or trying to start a debate, I like RI and Like Ash [when he's in the mood for his customers] but I feel that constantly defending him is doing more harm than good, RI needs a total overhaul and change in attitude if it is going to stay in business.

bigghair · 21-10-09, 06:56 PM

Oh and yes I did get my Ipod i was threatening Ash with legal action over, 4 months after I ordered it !

I'm grateful to get it but would you allow any store anywhere to delay your item by 4 months, I think not, if you bought an item on eBay and you waited 2 weeks you would be filing a complaint etc

ainsleee · 21-10-09, 07:21 PM

bigghair instead of posting rants 24/7 about RI why dont you work on an uber method and switch to a different network till things are sorted. 4 days waiting for a support ticket is not that bad. Im sick and tired of reading this thread now, why not contribute to other threads on exceem rather than just this one.

joewarne · 21-10-09, 07:22 PM

Quote:

Originally Posted by ainsleee

bigghair instead of posting rants 24/7 about RI why dont you work on an uber method and switch to a different network till things are sorted. 4 days waiting for a support ticket is not that bad. Im sick and tired of reading this thread now, why not contribute to other threads on exceem rather than just this one.

well said that man, echoed my thoughts exactly

bigghair · 21-10-09, 07:28 PM

I don't think anything I've posted could be considered a rant

I am trying to show Ash that he had a very good network and he has let things slip badly, not just with the time away due to his crash but this has been going on for at least 2 years now.

If he starts taking better care of his customers they will be loyal to him and his site

I think blindly defending someone who clearly has problems will not help RI and may contribute to its demise

anyway , free country and free speech so dry your eyes.

ainsleee · 21-10-09, 07:33 PM

You welcome to your words mate, its just darned annoying, you never post anything other than something about RI.

In no way am I defending RI's actions. I thought exceem was more than just a place to moan about RI all day....

joewarne · 21-10-09, 07:36 PM

Quote:

Originally Posted by bigghair

I don't think anything I've posted could be considered a rant

I am trying to show Ash that he had a very good network and he has let things slip badly, not just with the time away due to his crash but this has been going on for at least 2 years now.

If he starts taking better care of his customers they will be loyal to him and his site

I think blindly defending someone who clearly has problems will not help RI and may contribute to its demise

anyway , free country and free speech so dry your eyes.

Something about a broken record

21-10-09, 10:33 AM	#62
rider900 Super Moderator Join Date: Apr 2008 Posts: 7,535	Hi Ash, thanks for posting As said in this thread a lot, i wish you a speedy recovery and hope you get back on track with things Paul __________________

21-10-09, 02:06 PM	#63
bigghair iPod Nano 4GB Join Date: Sep 2008 Posts: 239	Here we go again, same old RI Sent in a support ticket early on the 17th and still no response, 4 days and counting. Ash, no matter how beautiful and fancy the new website is, it won't matter if you have no customers. Take my advice, look after the customers you still have, a new design won't keep us happy, answering tickets and getting our stuff sent out on time will. Last edited by bigghair; 21-10-09 at 02:06 PM..

21-10-09, 02:52 PM	#64
bmh16 Call me Ben .... Join Date: Apr 2006 Location: Bristol / Neath Posts: 7,728	I know :/ My order was promised to be shipped for next day delivery on Monday. I am still to receive a support ticket reply to confirm this. My last reply was on 6 September. I just don't get this. Ash is shooting himself in the foot here. I've noticed that he's been online this morning and yesterday morning and i did pm him back (as he did pm me to promise Donna would sort it out on Saturday) but no replies on both support and here. Work on getting your sites back on track Ash and THEN sort the design out. Because your network is still suffering a lot and i'm in the firing line as a customer with no responses or items received! __________________ FREE PS3 \| FREE iPod Touch \| FREE Wii Spoiler

21-10-09, 06:38 PM	#73
beezer123 Mini Mac Join Date: Dec 2006 Location: Aberdeenshire Posts: 4,038	I think it's a massive communication breakdown between Ash and Donna, or just Donna not doing her part, but it's just speculation as we know very little about Donna and what her life may be like, as RI may not be her job but more of a side project. All you can do is just wait. __________________ My Sites Free Nintendo DSi Free Macbook Pro Free Galaxy Nexus Free iPhone 4S Free iPad 2 open spoiler to see what im doing Spoiler currently working on: Verifying: Ordered: Received: Macbook 13 inch from Apple incentives £570 Amazon Voucher instead of second MacBook from Apple.real incentices Netgear DG834N Router from Apple.freebiejeebies £26 Rollersnakes voucher from Apple.freebiejeebies iPod Touch 8Gb from Apple.Freebiejeebies iPod Nano 8gb from Apple.Freebiejeebies £150 Amazon Voucher from gifts.real-incentives £180 amazon voucher from Nextgen.giveaway. 2 x Apple iPhone from Apple incentives COD World at war from Apple Incentives Silver Apple iPod Nano 4gb from Apple incentives Nintendo Ds lite White from forfree4u Noise Magnets x2 forfree4u

20-10-09, 07:23 PM	#61
bigghair iPod Nano 4GB Join Date: Sep 2008 Posts: 239	I think Ash is suffering from the "boy who cried wolf" syndrome a bit I've been using RI for a couple of years now and this has been a recurring theme, lots of support and activity from Ash, then he disappears for a month or so then comes back with an excuse like he was designing the new site etc.. I'm not saying he wasn't in a bad crash and doesn't have the same problems in his life that we all have, but if this site is his sole income and livliehood he should start taking his site and his customers more seriously. I hope that RI goes from strength to strength and wish him all the best for his future but he should be aware that his customers will only take so much poor service before jumping ship

21-10-09, 06:14 PM	#68
ElectroGirl Mini Mac Join Date: Apr 2009 Location: Plymouth! Posts: 5,666	Just going to say it now. Even though I do not have personal experiences with RI's support tickets/shipping ect I have to admit this...This whole Donna lark is abit fishy if you ask me ...

21-10-09, 06:24 PM	#69
bigghair iPod Nano 4GB Join Date: Sep 2008 Posts: 239	Ash has no time to answer support tickets, but can apparently log into Exceem for a nosey about. I don't expect him to not have a life or other intersets but if this site is his only source of income IT should be his priority and nothing else. Plenty of people on this site have forgiven Ash time and time again, but their patience is wearing very very thin. Peace out !

21-10-09, 06:31 PM	#71
gpow iPod 20gb Join Date: Jun 2008 Location: Essex Posts: 745	Its no way to run a successfull business, thats for sure.

21-10-09, 06:56 PM	#75
bigghair iPod Nano 4GB Join Date: Sep 2008 Posts: 239	Oh and yes I did get my Ipod i was threatening Ash with legal action over, 4 months after I ordered it ! I'm grateful to get it but would you allow any store anywhere to delay your item by 4 months, I think not, if you bought an item on eBay and you waited 2 weeks you would be filing a complaint etc

21-10-09, 07:21 PM	#76
ainsleee Mini Mac Join Date: May 2008 Location: Sandfields, Port Talbot Posts: 4,079	bigghair instead of posting rants 24/7 about RI why dont you work on an uber method and switch to a different network till things are sorted. 4 days waiting for a support ticket is not that bad. Im sick and tired of reading this thread now, why not contribute to other threads on exceem rather than just this one.

21-10-09, 07:28 PM	#78
bigghair iPod Nano 4GB Join Date: Sep 2008 Posts: 239	I don't think anything I've posted could be considered a rant I am trying to show Ash that he had a very good network and he has let things slip badly, not just with the time away due to his crash but this has been going on for at least 2 years now. If he starts taking better care of his customers they will be loyal to him and his site I think blindly defending someone who clearly has problems will not help RI and may contribute to its demise anyway , free country and free speech so dry your eyes.

21-10-09, 07:33 PM	#79
ainsleee Mini Mac Join Date: May 2008 Location: Sandfields, Port Talbot Posts: 4,079	You welcome to your words mate, its just darned annoying, you never post anything other than something about RI. In no way am I defending RI's actions. I thought exceem was more than just a place to moan about RI all day....