Update

someone · 18-10-09, 04:59 PM

Hope as many have said of a fast recovery. I hope you get through it and thanks for the updates. I had a "sneek peak" of the design. Hahaha very classy!

FurbtasticM · 18-10-09, 05:32 PM

I would personally prefer to see the network properly back on track before there are any thoughts of a further redesign, that is just a distraction.

bigghair · 19-10-09, 01:32 PM

Anyone received their stuff recently ? My iPod touch had a delivery estimate between 15-19 October and the postie has been today. Hoping to get it before the postal strike kicks off.

jazzy639 · 19-10-09, 06:46 PM

Your iPod will most likely be delivered by DHL, at least mine was.

I too agree with Furbs, all time/effort should be on the service of the network until its back to how it was.

m_atty · 19-10-09, 08:01 PM

I'm the same as you. Waiting for my ipod and got given the same delivery dates. Will let you know if i receive anything.
Glad to see you back Ash. As this has been my first real problem with RI and not knowing you personally, i thought the worst. So i apologise for any comments i made, and for moaning so much haha. Hope you get back to 100% soon mate

bigghair · 20-10-09, 09:40 AM

My IPod touch arrived this morning, hope everyone gets their stuff soon.

m_atty · 20-10-09, 12:10 PM

My ipod touch also arrived this morning. Thanks Ash

bmh16 · 20-10-09, 03:34 PM

Annoyingly Donna has done nothing for me. Ash promised that she would get a reply to me soon to confirm the order on Saturday or Sunday at latest, but no, nothing. And Ash said he had spoken to her about my account so this makes it annoying again!! As i was promised the order to be dispatched first thing Monday. Doesn't look like that was done as no support reply and no items received

Scribbler · 20-10-09, 04:15 PM

Sorry to hear about the crash mate, it's sounds like it's a miracle you weren't killed. I do, however, feel that I need to say a few words on the subject:

I suppose my main point is that it would've hardly taken any effort for you to post information about your accident here on exceem; I acknowledge that it wouldn't be your first priority, but to leave it a whole month? Did your accident prevent this? I'm sure you checked your email/Facebook/Twitter/text messages, etc. during this time? And why couldn't you get Donna to make a quick post?

The fact is that your accident was in no way the cause of the decline in your network as it was in dire straits long before the 17th September. Do you have a reason for this?

Whatever the reason is/was it is only made worse by lack of COMMUNICATION. People will put up with a surprising amount of s**t as long as they're kept informed, however, by leaving us in the dark it looks like you are treating us all as gullible idiots.

For you own sake, when you run a business that is you "single source of income" you need give your customers more consideration than this.

I'm sorry if this sounds harsh, I don't want to start an argument or anything. I really hope you get RI back on track, but I for one will never use your network again

Wem101 · 20-10-09, 04:57 PM

Quote:

Originally Posted by Scribbler

Sorry to hear about the crash mate, it's sounds like it's a miracle you weren't killed. I do, however, feel that I need to say a few words on the subject:

I suppose my main point is that it would've hardly taken any effort for you to post information about your accident here on exceem; I acknowledge that it wouldn't be your first priority, but to leave it a whole month? Did your accident prevent this? I'm sure you checked your email/Facebook/Twitter/text messages, etc. during this time? And why couldn't you get Donna to make a quick post?

The fact is that your accident was in no way the cause of the decline in your network as it was in dire straits long before the 17th September. Do you have a reason for this?

Whatever the reason is/was it is only made worse by lack of COMMUNICATION. People will put up with a surprising amount of s**t as long as they're kept informed, however, by leaving us in the dark it looks like you are treating us all as gullible idiots.

For you own sake, when you run a business that is you "single source of income" you need give your customers more consideration than this.

I'm sorry if this sounds harsh, I don't want to start an argument or anything. I really hope you get RI back on track, but I for one will never use your network again

Repped for the truth

joewarne · 20-10-09, 05:03 PM

talk about kicking someone when they are down

could you have waited a while?

peoples lives are more important than money

bmh16 · 20-10-09, 05:09 PM

Quote:

Originally Posted by joewarne

talk about kicking someone when they are down

could you have waited a while?

peoples lives are more important than money

To be honest, Scribbler has every point in his post. All that could have been done is for Donna to post a quick message on here or to respond to support tickets apologising at least. Maybe there is a reason behind that not being able to be done, but i'm still slightly confused in that area.

Sure, people's lives are more important than money, and you will find everyone here has been wishing Ash the best with a speedy recovery, myself included, but it would be great to have a full explanation. Maybe we are being harsh and there a re valid reasons around everything but it would be nice to have this cleared up as a reason for now at least

joewarne · 20-10-09, 05:12 PM

Quote:

Originally Posted by bmh16

To be honest, Scribbler has every point in his post. All that could have been done is for Donna to post a quick message on here or to respond to support tickets apologising at least. Maybe there is a reason behind that not being able to be done, but i'm still slightly confused in that area.

Sure, people's lives are more important than money, and you will find everyone here has been wishing Ash the best with a speedy recovery, myself included, but it would be great to have a full explanation. Maybe we are being harsh and there a re valid reasons around everything but it would be nice to have this cleared up as a reason for now at least

the extensive bashing that he gave wasnt necesary

he could've just asked for why he or donna havent been online since

grabrail · 20-10-09, 05:23 PM

I totaly 100% agree with Joewarne on this. Ash has obviously been through some very bad times, and is just coming through the other side by the looks of it. Theres no need to rip him to shreds like that.

Its funny how a lot of peoples tune has changed so quickly from the stress thread

kevan321 · 20-10-09, 05:27 PM

I just don't get where donna was the whole time. I can understand that ash probs wasn't thinking about the site too much at the time, but that's when donna should've stepped up and, at the very least, explained what the problem was.

grabrail · 20-10-09, 05:33 PM

But that is something for Ash to deal with, not the eXceem forum members. All you need to do is let Ash know there has been a problem with Customer Service, (Which I'm sure he knows now) Then it is up to Ash to deal with as he sees fit.

It is neither our responsibilty nor business to know where Donna has been.

Ash is obviously trying to make amends for a bad few months, and get his business back on track. He has apologised to everyone, what else does he need to do, give you his blood?

Dim Tim · 20-10-09, 05:36 PM

Yes, it's true Scribbler's post might have come accross a bit harsh, but it's his opinion and I take my hat off to the guy for posting it.

Harvez · 20-10-09, 05:50 PM

also managed to play online on his console... just my opinion but its back peddling BS to me.

digger600 · 20-10-09, 05:53 PM

the phrase cut the guy some slack comes to mind, maybe he wants to play on his console his whole life doesn't have to revolve around RI, he has had a serious accident afterall

and for those interested donna hasn't been online on exceem since june

EDIT: waits for negative rep

Mica · 20-10-09, 06:40 PM

Glad you are ok and congrats on getting into uni!

Few questions that I think we all want the answers to:

- When will the network be up-to-speed (tickets answered in 48hrs, verification and orders done weekly etc)
- I assume Donna is no longer working for you - will you be replacing her with someone else? You clearly won't have enough time to do everything being at uni now.
- Will the items on the sites and ref rates be changed any time soon or only when the new design is launched?
- What were the reasons behind the network's failings prior to the crash?
- What were the reasons for not updating us (exceem)?

I really hope everything gets back on track with the network soon. Also the new design looks great and should really drive conversions. Unfortunately for you it's going to be very hard work winning back everyone's trust, one more slip and I can't see your network ever taking off like FJ. But for all our sakes I would love it to!

18-10-09, 05:32 PM	#42
FurbtasticM ..is a Muppet! Join Date: Oct 2006 Location: Swindon Posts: 10,100	I would personally prefer to see the network properly back on track before there are any thoughts of a further redesign, that is just a distraction. __________________ iPhone deals \| Giveaway \| Free iPhone \| Free iPad

19-10-09, 06:46 PM	#44
jazzy639 iPod 30gb Join Date: Aug 2005 Posts: 1,110	Your iPod will most likely be delivered by DHL, at least mine was. I too agree with Furbs, all time/effort should be on the service of the network until its back to how it was. Last edited by jazzy639; 19-10-09 at 06:47 PM..

19-10-09, 08:01 PM	#45
m_atty iPod 20gb Join Date: Jan 2009 Location: Doncaster Posts: 435	I'm the same as you. Waiting for my ipod and got given the same delivery dates. Will let you know if i receive anything. Glad to see you back Ash. As this has been my first real problem with RI and not knowing you personally, i thought the worst. So i apologise for any comments i made, and for moaning so much haha. Hope you get back to 100% soon mate __________________ Free Gifts

20-10-09, 12:10 PM	#47
m_atty iPod 20gb Join Date: Jan 2009 Location: Doncaster Posts: 435	My ipod touch also arrived this morning. Thanks Ash __________________ Free Gifts

20-10-09, 03:34 PM	#48
bmh16 Call me Ben .... Join Date: Apr 2006 Location: Bristol / Neath Posts: 7,728	Annoyingly Donna has done nothing for me. Ash promised that she would get a reply to me soon to confirm the order on Saturday or Sunday at latest, but no, nothing. And Ash said he had spoken to her about my account so this makes it annoying again!! As i was promised the order to be dispatched first thing Monday. Doesn't look like that was done as no support reply and no items received __________________ FREE PS3 \| FREE iPod Touch \| FREE Wii Spoiler

18-10-09, 04:59 PM	#41
someone iPod Nano 4GB Join Date: May 2009 Location: Bucks Posts: 256	Hope as many have said of a fast recovery. I hope you get through it and thanks for the updates. I had a "sneek peak" of the design. Hahaha very classy!

19-10-09, 01:32 PM	#43
bigghair iPod Nano 4GB Join Date: Sep 2008 Posts: 239	Anyone received their stuff recently ? My iPod touch had a delivery estimate between 15-19 October and the postie has been today. Hoping to get it before the postal strike kicks off.

20-10-09, 09:40 AM	#46
bigghair iPod Nano 4GB Join Date: Sep 2008 Posts: 239	My IPod touch arrived this morning, hope everyone gets their stuff soon.

20-10-09, 04:15 PM	#49
Scribbler iPod 30gb Join Date: Sep 2005 Location: Cardiff Posts: 1,125	Sorry to hear about the crash mate, it's sounds like it's a miracle you weren't killed. I do, however, feel that I need to say a few words on the subject: I suppose my main point is that it would've hardly taken any effort for you to post information about your accident here on exceem; I acknowledge that it wouldn't be your first priority, but to leave it a whole month? Did your accident prevent this? I'm sure you checked your email/Facebook/Twitter/text messages, etc. during this time? And why couldn't you get Donna to make a quick post? The fact is that your accident was in no way the cause of the decline in your network as it was in dire straits long before the 17th September. Do you have a reason for this? Whatever the reason is/was it is only made worse by lack of COMMUNICATION. People will put up with a surprising amount of s**t as long as they're kept informed, however, by leaving us in the dark it looks like you are treating us all as gullible idiots. For you own sake, when you run a business that is you "single source of income" you need give your customers more consideration than this. I'm sorry if this sounds harsh, I don't want to start an argument or anything. I really hope you get RI back on track, but I for one will never use your network again __________________ Cardiff Wedding \| Free Xbox 360 Slim \| Victoria Wharf Cardiff

20-10-09, 05:03 PM	#51
joewarne Mini Mac Join Date: Nov 2007 Location: Great Yarmouth Posts: 4,742	talk about kicking someone when they are down could you have waited a while? peoples lives are more important than money Last edited by joewarne; 20-10-09 at 05:04 PM..

20-10-09, 05:23 PM	#54
grabrail iBook Join Date: Dec 2006 Location: Nottingham Posts: 2,325	I totaly 100% agree with Joewarne on this. Ash has obviously been through some very bad times, and is just coming through the other side by the looks of it. Theres no need to rip him to shreds like that. Its funny how a lot of peoples tune has changed so quickly from the stress thread Last edited by grabrail; 20-10-09 at 05:26 PM..

20-10-09, 05:27 PM	#55
kevan321 iPod 60gb Join Date: Feb 2008 Location: Glasgow, Scotland Posts: 1,878	I just don't get where donna was the whole time. I can understand that ash probs wasn't thinking about the site too much at the time, but that's when donna should've stepped up and, at the very least, explained what the problem was. __________________ Spoiler PS3.Real incentives 12/12 - VERIFIED! YAS!!! Ipods.freepay - 5/5 Verified! ESD: 5/5/08

20-10-09, 05:33 PM	#56
grabrail iBook Join Date: Dec 2006 Location: Nottingham Posts: 2,325	But that is something for Ash to deal with, not the eXceem forum members. All you need to do is let Ash know there has been a problem with Customer Service, (Which I'm sure he knows now) Then it is up to Ash to deal with as he sees fit. It is neither our responsibilty nor business to know where Donna has been. Ash is obviously trying to make amends for a bad few months, and get his business back on track. He has apologised to everyone, what else does he need to do, give you his blood?

20-10-09, 05:36 PM	#57
Dim Tim Mini Mac Join Date: Oct 2006 Location: Swansea Posts: 5,583	Yes, it's true Scribbler's post might have come accross a bit harsh, but it's his opinion and I take my hat off to the guy for posting it. __________________ Previously known as DariusTim Total Received: £9145 Last edited by Dim Tim; 20-10-09 at 05:37 PM..

20-10-09, 05:50 PM	#58
Harvez Mini Mac Join Date: Nov 2006 Location: l33dz Posts: 9,420	also managed to play online on his console... just my opinion but its back peddling BS to me. __________________ Freebiejeebies \| Free iphone \| Free Blackberry \| Free Wii U \| Free laptop ^^^^ its not real stop begging losers ^^^^ Someone once said "Life is what you make it", I disagree sometimes life makes you into what you are.

20-10-09, 05:53 PM	#59
digger600 Mini Mac Join Date: Jun 2008 Location: My House Posts: 4,315	the phrase cut the guy some slack comes to mind, maybe he wants to play on his console his whole life doesn't have to revolve around RI, he has had a serious accident afterall and for those interested donna hasn't been online on exceem since june EDIT: waits for negative rep __________________ Free iPhone PAYG \| Free Gadgets Last edited by digger600; 20-10-09 at 05:54 PM..

20-10-09, 06:40 PM	#60
Mica iPod 30gb Join Date: May 2006 Posts: 1,089	Glad you are ok and congrats on getting into uni! Few questions that I think we all want the answers to: - When will the network be up-to-speed (tickets answered in 48hrs, verification and orders done weekly etc) - I assume Donna is no longer working for you - will you be replacing her with someone else? You clearly won't have enough time to do everything being at uni now. - Will the items on the sites and ref rates be changed any time soon or only when the new design is launched? - What were the reasons behind the network's failings prior to the crash? - What were the reasons for not updating us (exceem)? I really hope everything gets back on track with the network soon. Also the new design looks great and should really drive conversions. Unfortunately for you it's going to be very hard work winning back everyone's trust, one more slip and I can't see your network ever taking off like FJ. But for all our sakes I would love it to! __________________ My rubbish Cheap iPhone incomplete Cheap iPad websites Free iPods