what to do next

grabrail · 14-07-09, 08:21 PM

dont read too much into it, it is more than likely a host or server issue, not RI going under.

bmh16 · 15-07-09, 09:44 AM

Yes it's all back with guess what? No replies...

m_atty · 15-07-09, 10:12 AM

how come some people get replies, while others dont?

bmh16 · 15-07-09, 10:16 AM

It's strange isn't it. I've been waiting for a month, i just don't get it. If they are replying to one why not reply to them all?

grabrail · 15-07-09, 11:40 AM

Quote:

Originally Posted by bmh16

It's strange isn't it. I've been waiting for a month, i just don't get it. If they are replying to one why not reply to them all?

Youve obviously never worked in a support environment.

It's just not that simple.

bmh16 · 15-07-09, 11:41 AM

Quote:

Originally Posted by grabrail

Youve obviously never worked in a support environment.

It's just not that simple.

Elaborate... And nope never worked there. But if they're replying, surely they could at least update on here!! Who was it who gave the reply to the person who got a reply? Donna or Ash?

Bones · 15-07-09, 01:51 PM

My offer was credited today, the support ticket closed but no answer and no free green. Looks like they are trying to get accounts up to date without spending too much time writing out replies.
Maybe as soon as they have all accounts/orders up to date the replies will start? Maybe my offer was just auto credited?
Who knows but i sure hope his head is back in the game and things get back to normal soon, id hate to see another network bite the dust.
Good luck Ash

grabrail · 15-07-09, 06:03 PM

Quote:

Originally Posted by bmh16

Elaborate... And nope never worked there. But if they're replying, surely they could at least update on here!! Who was it who gave the reply to the person who got a reply? Donna or Ash?

I work in a support environment and my work is ticket based. If we get a backlog it is near impossible to get through it with any ease due to the amount of new tickets coming in. You can't just work on the oldest ticket as some newer tickets have a higher priority and have to be dealt with accordingly.

Now we know there have been some issues, but while those issues have been going on I bet there were more people logging tickets, thus makking the task of sorting them out more and more daunting and more and more difficult to stay on top. With all the best will in the world a support desk is sh*tty and difficult place to work, and it doesn't take much for a backlog to build up. Then all you do is spend your time firefighting rather than working on real issues.

Also none of the network owners have to update anything on here if they don't want to and we have to respect that. Yes we are their customers but this is a forum where people can post if they want to post. Would you rather they spent time trying to formulate a response to please as many people as possible, and then get hammered by reponses and Pm's or they work on the problems they have over at the network so they can get things back on track as quickly as possible?

bmh16 · 15-07-09, 06:47 PM

Quote:

Originally Posted by grabrail

I work in a support environment and my work is ticket based. If we get a backlog it is near impossible to get through it with any ease due to the amount of new tickets coming in. You can't just work on the oldest ticket as some newer tickets have a higher priority and have to be dealt with accordingly.

Now we know there have been some issues, but while those issues have been going on I bet there were more people logging tickets, thus makking the task of sorting them out more and more daunting and more and more difficult to stay on top. With all the best will in the world a support desk is sh*tty and difficult place to work, and it doesn't take much for a backlog to build up. Then all you do is spend your time firefighting rather than working on real issues.

Also none of the network owners have to update anything on here if they don't want to and we have to respect that. Yes we are their customers but this is a forum where people can post if they want to post. Would you rather they spent time trying to formulate a response to please as many people as possible, and then get hammered by reponses and Pm's or they work on the problems they have over at the network so they can get things back on track as quickly as possible?

Cheers, as i said i didn't really know much about it before.

Anyhow, it even says on the Support site, replies within 48 hours. It's been a month since the last reply and approaching 2 months to where i passed verification (and up to that point i will say it was extremely good and quick). We expect updates on here because eXceem has done a hell of a lot for the company and because we aren't getting updates elsewhere. I'm sure without eXceem and 1 month waiting for replies would make me pretty skeptical about everything and give up hope for that time of receiving the free gift!

grabrail · 15-07-09, 06:52 PM

No Offence but what have you as an exceem member done more for RI than a non Exceem member? Just curious.

bmh16 · 15-07-09, 06:56 PM

Quote:

Originally Posted by grabrail

No Offence but what have you as an exceem member done more for RI than a non Exceem member? Just curious.

Made money for R-I by getting referrals.... And so getting more people into the company. eXceem has done a huge amount for any network like FJ and Kudos, and i'm sure they will all vouch for the importance of eXceem. I mean look at the unsupported networks from eXceem, do you see them in many places?

grabrail · 15-07-09, 06:58 PM

No i think you misunderstood my question, I asked what you ve done for RI than a non exceem member. Anybody who signs up to RI, I think we can assume they are going to at least try and bring referals to RI thereforre bringing more people to the company

bmh16 · 15-07-09, 07:01 PM

Quote:

Originally Posted by grabrail

No i think you misunderstood my question, I asked what you ve done for RI than a non exceem member. Anybody who signs up to RI, I think we can assume they are going to at least try and bring referals to RI thereforre bringing more people to the company

Huh i don't get it? I answered that to what i can see. If i wasn't a member of eXceem i would have found it very hard to get referrals etc. So ultimately as a eXceem member they get more referrals from me as a result. If that isn't answering it i don't get what you're getting at because there is little difference between the 2 apart from what i said.

grabrail · 15-07-09, 07:24 PM

Quote:

Originally Posted by bmh16

Huh i don't get it? I answered that to what i can see. If i wasn't a member of eXceem i would have found it very hard to get referrals etc. So ultimately as a eXceem member they get more referrals from me as a result. If that isn't answering it i don't get what you're getting at because there is little difference between the 2 apart from what i said.

Well you talk like you are owed an explanation or update more than someone who is not a member of Exceem. You don't! I didn't ask what you had personally done for RI, but what you have done MORE than someone who is not an Exceem member.

Im sure RI thoroughly appreciate what all of its Exceem members have done for them, but also each member of there business whether from Exceem or not are IMO equal.

The official channel to find an update is via a support ticket, and whther the RI members update on here is solely down to their discretion. Not just members are jumping up and down demanding an answer.

And don't get me wrong, I fully understand your pain with how long you have been waiting for your gift, I have been in a similar situation with another network previously. But what I am getting sick of seeing just lately on Exceem, is too many members bitching about this, that and the other. Then the speculation starts. And who knows RI may well be dissapearing. but I, nor you know that so why (and im not necesarily blaming you personally) throw fuel onto a fire of speculation. People then start to believe that speculation and start disliking the networks.

It is very tedious to read most new threads of people moaning about this that and the other. You know what I think Arctic and Furbs may well have done the right thing.

grabrail · 15-07-09, 08:11 PM

Quote:

Originally Posted by Wem101

You need a life

Is that all you can add to this conversation, and i'm the one that needs a life. i pity you

grabrail · 15-07-09, 08:14 PM

Quote:

Originally Posted by Wem101

Are you againest Members of RI?

Because you seem pretty Biast

Biast toward what may I ask?

Im not against anyone, just sick of people moaning and posting stupid bitchy comments, just like you have

grabrail · 15-07-09, 08:17 PM

No, if you had bothered to read my posts, I am talking about people speculating and saying things that just arnt true. And my posts were to bmh16, which I believe we were having a civilised conversation about things, then you pipe up with your stupid remark, which basically proves my point in my last post.

grabrail · 15-07-09, 08:20 PM

sorry, thought i was talking to an adult!

grabrail · 15-07-09, 08:22 PM

Oh but your happy to give negative rep, after you but in to a conversation which was nothing to do with you. Keep your apology it means nothing to me. Just dont bother speaking to me again, that will be enough.

grabrail · 15-07-09, 08:27 PM

no, you gave that because i gave you back what you tried to give me and you didnt like it.

14-07-09, 08:21 PM	#21
grabrail iBook Join Date: Dec 2006 Location: Nottingham Posts: 2,136 Thanks: 696 Thanked 558 Times in 369 Posts	dont read too much into it, it is more than likely a host or server issue, not RI going under. __________________ Free iPhone 3gs
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15-07-09, 09:44 AM	#22
bmh16 Call me Ben .... Join Date: Apr 2006 Location: Neath Posts: 7,031 Thanks: 1,285 Thanked 776 Times in 648 Posts	Yes it's all back with guess what? No replies... __________________ Formerly known as biker14 FREE PS3 \| FREE iPod \| My Music \| FREE Wii I won the FJ Money!
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15-07-09, 10:12 AM	#23
m_atty Northern Boys Love Gravy Join Date: Jan 2009 Location: Doncaster Posts: 209 Thanks: 102 Thanked 29 Times in 25 Posts	how come some people get replies, while others dont?
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15-07-09, 10:16 AM	#24
bmh16 Call me Ben .... Join Date: Apr 2006 Location: Neath Posts: 7,031 Thanks: 1,285 Thanked 776 Times in 648 Posts	It's strange isn't it. I've been waiting for a month, i just don't get it. If they are replying to one why not reply to them all? __________________ Formerly known as biker14 FREE PS3 \| FREE iPod \| My Music \| FREE Wii I won the FJ Money!
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15-07-09, 01:51 PM	#27
Bones iPod Nano 2GB Join Date: Dec 2006 Location: Yorkshire Posts: 138 Thanks: 58 Thanked 27 Times in 22 Posts	My offer was credited today, the support ticket closed but no answer and no free green. Looks like they are trying to get accounts up to date without spending too much time writing out replies. Maybe as soon as they have all accounts/orders up to date the replies will start? Maybe my offer was just auto credited? Who knows but i sure hope his head is back in the game and things get back to normal soon, id hate to see another network bite the dust. Good luck Ash
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15-07-09, 06:52 PM	#30
grabrail iBook Join Date: Dec 2006 Location: Nottingham Posts: 2,136 Thanks: 696 Thanked 558 Times in 369 Posts	No Offence but what have you as an exceem member done more for RI than a non Exceem member? Just curious. __________________ Free iPhone 3gs
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15-07-09, 06:58 PM	#32
grabrail iBook Join Date: Dec 2006 Location: Nottingham Posts: 2,136 Thanks: 696 Thanked 558 Times in 369 Posts	No i think you misunderstood my question, I asked what you ve done for RI than a non exceem member. Anybody who signs up to RI, I think we can assume they are going to at least try and bring referals to RI thereforre bringing more people to the company __________________ Free iPhone 3gs
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15-07-09, 08:17 PM	#37
grabrail iBook Join Date: Dec 2006 Location: Nottingham Posts: 2,136 Thanks: 696 Thanked 558 Times in 369 Posts	No, if you had bothered to read my posts, I am talking about people speculating and saying things that just arnt true. And my posts were to bmh16, which I believe we were having a civilised conversation about things, then you pipe up with your stupid remark, which basically proves my point in my last post. __________________ Free iPhone 3gs
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15-07-09, 08:20 PM	#38
grabrail iBook Join Date: Dec 2006 Location: Nottingham Posts: 2,136 Thanks: 696 Thanked 558 Times in 369 Posts	sorry, thought i was talking to an adult! __________________ Free iPhone 3gs
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15-07-09, 08:22 PM	#39
grabrail iBook Join Date: Dec 2006 Location: Nottingham Posts: 2,136 Thanks: 696 Thanked 558 Times in 369 Posts	Oh but your happy to give negative rep, after you but in to a conversation which was nothing to do with you. Keep your apology it means nothing to me. Just dont bother speaking to me again, that will be enough. __________________ Free iPhone 3gs
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15-07-09, 08:27 PM	#40
grabrail iBook Join Date: Dec 2006 Location: Nottingham Posts: 2,136 Thanks: 696 Thanked 558 Times in 369 Posts	no, you gave that because i gave you back what you tried to give me and you didnt like it. __________________ Free iPhone 3gs
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