Support - 48 Hour Promise

wheretoturn · 11-05-09, 09:40 PM

Hey everyone,

As promised, the 'receive a response within 48 hours' or a Free green promise is now in effect as of Monday 11th 00:01am. Most of you should now have had a response to your tickets, with the last of the tickets being done in the morning.

I'd like to sincerely apologize for the lack of support over these past few months, i will be doing my best to make up for it with some new features and improved ratios when the new design comes into affect, and with of course, MUCH improved customer service

I will be around far more often now, so those that would like a chat, feel free to add me on MSN, email is in my profile.

Some notes about this promise:

Obviously at times it may be impossible for us to keep to the 48 hour promise, and as such it will not be in affect when a notice is issued (via exceem forums), such things will include holidays etc.

Thanks,

Ash
Real Incentives

Blazer · 11-05-09, 09:52 PM

Quote:

Originally Posted by wheretoturn

Hey everyone,

As promised, the 'receive a response within 48 hours' or a Free green promise is now in effect as of Monday 11th 00:01am. Most of you should now have had a response to your tickets, with the last of the tickets being done in the morning.

I'd like to sincerely apologize for the lack of support over these past few months, i will be doing my best to make up for it with some new features and improved ratios when the new design comes into affect, and with of course, MUCH improved customer service

I will be around far more often now, so those that would like a chat, feel free to add me on MSN, email is in my profile.

Some notes about this promise:

Obviously at times it may be impossible for us to keep to the 48 hour promise, and as such it will not be in affect when a notice is issued (via exceem forums), such things will include holidays etc.

Thanks,

Ash
Real Incentives

Thanks Ash

Great to have you back again

ainsleee · 11-05-09, 10:43 PM

Thanks ash the man

Cloverleaf · 12-05-09, 06:48 AM

I AM STILL WAITING! - Tickets at 10 days - 8E3942.

Fair enough if it gets done this morning, but my verification has also Still not been done.

Thanks.

Schism · 12-05-09, 07:11 AM

Welcome back

Great to see you back!

Larkino · 12-05-09, 09:44 AM

I'm on 19 days with no ticket response

I've had to re-open the ticket.

I look forward to the new design though Ash, it looks awesome! Do you have a timescale as to when it will be released?

Edit: Ticket id is 7EF327

Cloverleaf · 12-05-09, 04:45 PM

This has already slipped.

Actions not words Please Ash! All my tickets are still unanswered and my account has still not been verified. When I said my tickets were at 10 days, I mean I haven't had a reply since 4th April. I can't say I'm particularly excited that in just over 24 hours I'll probably be owed another green, I've been waiting for months and months for over 50 to be paid out

.

Fingers crossed and hopeful as usual

.

arcticfox · 12-05-09, 04:48 PM

I just wish they would pay him so he shuts up

Diesel · 12-05-09, 04:53 PM

Quote:

Originally Posted by arcticfox

I just wish they would pay him so he shuts up

Come on man, he's been waiting ages. It's not his fault..

arcticfox · 12-05-09, 04:55 PM

Quote:

Originally Posted by Diesel

Come on man, he's been waiting ages. It's not his fault..

yeah, i know that because every post he makes is the same

joeemslie · 12-05-09, 05:00 PM

Quote:

Originally Posted by arcticfox

yeah, i know that because every post he makes is the same

Come on be fair!

arcticfox · 12-05-09, 05:06 PM

Quote:

Originally Posted by joeemslie

Come on be fair!

be fair? do a search and show me the last time he wasnt moaning at ash/real incentives? It gets boring after the first 20 or so

even a reply here from ash hasnt stopped him and i dont know how moaning about it here helps him.

Diesel · 12-05-09, 05:10 PM

Quote:

Originally Posted by arcticfox

i dont know how moaning about it here helps him.

Might help him vent his frustration?

arcticfox · 12-05-09, 05:11 PM

Quote:

Originally Posted by Diesel

Might help him vent his frustration?

does it work for you?

Cloverleaf · 12-05-09, 05:13 PM

I am sure someone with as poor a temperament as you arctic would be far more vocal if you'd put up with as many failed promises as some of us have. I try to leave a few days between posts, if you've seen alot then do not blame me, blame the terrible service we've all been getting and that seems to be continuing. I am ever optimistic that I will be able to post something positive.

I just managed to speak to Donna on MSN by some miracle, hopefully this means progress.

Diesel · 12-05-09, 05:15 PM

Quote:

Originally Posted by arcticfox

does it work for you?

No but it might work for him.

arcticfox · 12-05-09, 05:19 PM

edited....doesnt matter, cant be arsed

**the_icks** · 12-05-09, 05:27 PM

well I can be arsed, we have all been in a similar situation before, some of us much worse situations and while it does help to have a vented spleen every now and again, it doesnt make very good reading for the rest of us and certainly doesnt encourage a helpful environment.

ash is the first to admit he has got it wrong recently, what else can he do, constructive criticism is much more 'constructive' than continual sniping.

think of all the people that we send to exceem every day, and then they arrive and read nothing but moans and groans.

Cloverleaf · 12-05-09, 05:32 PM

Quote:

Originally Posted by the_icks

well I can be arsed, we have all been in a similar situation before, some of us much worse situations and while it does help to have a vented spleen every now and again, it doesnt make very good reading for the rest of us and certainly doesnt encourage a helpful environment.

ash is the first to admit he has got it wrong recently, what else can he do, constructive criticism is much more 'constructive' than cointinual sniping.

Let me think - answer some tickets and do some verifications... place some orders?

Plenty of people who are new to the freebie scene get referred to exceem. If they don't know that everyone is currently getting messed around on RI then they'll go ahead and sign up to them. In turn, Ash or any other network owner will see no need to get their act together because everyone is still signing up and referring.

I am grateful for the service I've received from Ash and RI in the past, but this has been terrible for the last few months and I think posting is the one thing that makes a remote difference. I've tried emails, tickets, MSN, even telephone!!!! I'd much rather not be posting too.

scotty9 · 12-05-09, 05:51 PM

I know people have been waiting a long time but i'm sure the bad comments and continual bad mouthing don't help your cause any!

I know i haven't been through this as RI processed my order very quickly but i can't help but thinking that the posts here haven't helped anyone.

11-05-09, 09:40 PM	#1
wheretoturn Real Incentives Owner Join Date: Jun 2006 Location: Swansea, S. Wales Posts: 2,131	Support - 48 Hour Promise Hey everyone, As promised, the 'receive a response within 48 hours' or a Free green promise is now in effect as of Monday 11th 00:01am. Most of you should now have had a response to your tickets, with the last of the tickets being done in the morning. I'd like to sincerely apologize for the lack of support over these past few months, i will be doing my best to make up for it with some new features and improved ratios when the new design comes into affect, and with of course, MUCH improved customer service I will be around far more often now, so those that would like a chat, feel free to add me on MSN, email is in my profile. Some notes about this promise: Obviously at times it may be impossible for us to keep to the 48 hour promise, and as such it will not be in affect when a notice is issued (via exceem forums), such things will include holidays etc. Thanks, Ash Real Incentives

12-05-09, 07:11 AM	#5
Schism Mini Mac Join Date: Jan 2007 Location: Leicester Posts: 7,400	Welcome back Great to see you back! __________________ Get loads of Freebies from this thread! Now been revived! Free XBox

12-05-09, 09:44 AM	#6
Larkino Call me Vlad Join Date: Jun 2008 Location: South London Posts: 9,503	I'm on 19 days with no ticket response I've had to re-open the ticket. I look forward to the new design though Ash, it looks awesome! Do you have a timescale as to when it will be released? Edit: Ticket id is 7EF327 __________________ Free Xbox 360 S \| Free Wii \| Last.FM

12-05-09, 04:45 PM	#7
Cloverleaf iPod Nano 2GB Join Date: Nov 2008 Posts: 189	This has already slipped. Actions not words Please Ash! All my tickets are still unanswered and my account has still not been verified. When I said my tickets were at 10 days, I mean I haven't had a reply since 4th April. I can't say I'm particularly excited that in just over 24 hours I'll probably be owed another green, I've been waiting for months and months for over 50 to be paid out . Fingers crossed and hopeful as usual . Last edited by Cloverleaf; 12-05-09 at 04:46 PM.. Reason: typo

12-05-09, 04:48 PM	#8
arcticfox blah blah blah Join Date: Nov 2005 Location: Here Posts: 17,866	I just wish they would pay him so he shuts up __________________ Free Nintendo 3DS Free iPhone 4 Free PS3 Free iPad 2

11-05-09, 10:43 PM	#3
ainsleee Mini Mac Join Date: May 2008 Location: Sandfields, Port Talbot Posts: 4,079	Thanks ash the man

12-05-09, 06:48 AM	#4
Cloverleaf iPod Nano 2GB Join Date: Nov 2008 Posts: 189	I AM STILL WAITING! - Tickets at 10 days - 8E3942. Fair enough if it gets done this morning, but my verification has also Still not been done. Thanks.

12-05-09, 05:13 PM	#15
Cloverleaf iPod Nano 2GB Join Date: Nov 2008 Posts: 189	I am sure someone with as poor a temperament as you arctic would be far more vocal if you'd put up with as many failed promises as some of us have. I try to leave a few days between posts, if you've seen alot then do not blame me, blame the terrible service we've all been getting and that seems to be continuing. I am ever optimistic that I will be able to post something positive. I just managed to speak to Donna on MSN by some miracle, hopefully this means progress.

12-05-09, 05:19 PM	#17
arcticfox blah blah blah Join Date: Nov 2005 Location: Here Posts: 17,866	edited....doesnt matter, cant be arsed __________________ Free Nintendo 3DS Free iPhone 4 Free PS3 Free iPad 2

12-05-09, 05:27 PM	#18
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 13,985	well I can be arsed, we have all been in a similar situation before, some of us much worse situations and while it does help to have a vented spleen every now and again, it doesnt make very good reading for the rest of us and certainly doesnt encourage a helpful environment. ash is the first to admit he has got it wrong recently, what else can he do, constructive criticism is much more 'constructive' than continual sniping. think of all the people that we send to exceem every day, and then they arrive and read nothing but moans and groans.

12-05-09, 05:51 PM	#20
scotty9 iPod Nano 2GB Join Date: Feb 2009 Posts: 145	I know people have been waiting a long time but i'm sure the bad comments and continual bad mouthing don't help your cause any! I know i haven't been through this as RI processed my order very quickly but i can't help but thinking that the posts here haven't helped anyone.