45 Days and still waiting......

jack_1551 · 14-04-09, 12:43 PM

Hi,

Is there anyone still working at RI, i know ash used to have everything sorted real quick but still waiting for a reply from a ticket i sent 45 Days ago,

Whats going on??????

cannedsweet · 16-04-09, 03:04 AM

Quote:

Originally Posted by jack_1551

Hi,

Is there anyone still working at RI, i know ash used to have everything sorted real quick but still waiting for a reply from a ticket i sent 45 Days ago,

Whats going on??????

Would really love to help you. But honestly if I- like many more here- knew what was going on, we would not still be here complaining

!!!!!!!!!!!!!!!!!!

dbatch · 16-04-09, 07:33 AM

im still verifying for my ds and they have'nt responded to my tickets yet its not like ash to take this long

kevan321 · 16-04-09, 11:54 AM

45 days?! Wow your patient!

I don't know whether it's still the case, but I think the tickets on RI get closed automatically after 14 days.

bigghair · 16-04-09, 03:33 PM

I've been processing for 12 days now, when should I start moaning and sending support tickets ?

Diesel · 16-04-09, 03:34 PM

Quote:

Originally Posted by bigghair

I've been processing for 12 days now, when should I start moaning and sending support tickets ?

Now.

Douf · 16-04-09, 04:14 PM

Quote:

Originally Posted by Diesel

Now.

lol ash should come around soon he might be ill or somthing

bigghair · 16-04-09, 06:28 PM

Quote:

Originally Posted by Douf

lol ash should come around soon he might be ill or somthing

I hate to moan and I was a big fan of Ash and Apple RI [and even won a PS3 in one of his contests]

But....

I've been a member of Apple R.I for about 18 months and its always the same, decent service for a while than virtually nothing for 1-2 months then Ash comes back around with an excuse, then nothing for 2 months and then he's developing a new site or ill or something else

I really don't like moaning but if people starting out with freebies read all the moans, they might start picking another site

cannedsweet · 16-04-09, 08:40 PM

Quote:

Originally Posted by bigghair

I really don't like moaning

Don't worry, you can moan as much as you want. what else can we do, nothing else really!!!!

Quote:

Originally Posted by bigghair

if people starting out with freebies read all the moans, they might start picking another site

They should rightly do so. Honestly I don't mind Ash or Donna or whoever owns RI taking holidays and breaks- they are humans too- but what's making me angry is the unnatural, library-like silence we are getting from them. They should care a bit more for their customers, that's IF they want the customers to come back again!

Larkino · 16-04-09, 09:52 PM

Quote:

Originally Posted by cannedsweet

They should rightly do so. Honestly I don't mind Ash or Donna or whoever owns RI taking holidays and breaks- they are humans too- but what's making me angry is the unnatural, library-like silence we are getting from them. They should care a bit more for their customers, that's IF they want the customers to come back again!

How can you say that!? Ash even replied to your thread, which he didn't have to do.
I don't see how that is library like silence. Has it not occured to you that other people are waiting, or even that both Ash and Donna have a large amount of tickets to get through?
Your very impatient, you got a reply to your ticket, then a mere 3 days later your complaining about your incredibly long wait!!
Going around slating a network is not going to get you a reply any faster.

There are ALOT of people in the same boat as you are, or even people who have been waiting for a longer amount of time.

cannedsweet · 19-04-09, 04:07 AM

Quote:

Originally Posted by Larkino

How can you say that!? Ash even replied to your thread, which he didn't have to do.

Why are you having a go at me just because Ash graced my thread with a reply?
Well, so what?! it is his job as the owner of RI to reply to the quires of the customers, so please don't make it sound as if he did me a favour.

Quote:

Originally Posted by Larkino

I don't see how that is library like silence. Has it not occured to you that other people are waiting, or even that both Ash and Donna have a large amount of tickets to get through?

If that's the case, why on earth are they keeping us guessing. Honestly it would take them less than a minute to tell us and at the same time will reduce the number of tickets asking where are they!

Quote:

Originally Posted by Larkino

Your very impatient, you got a reply to your ticket, then a mere 3 days later your complaining about your incredibly long wait!!

Well guess what, it wasn't me who put the "your tickets will be answered within 24 hours" nonsense up. So if you see me complaining after 3 days, then that's me exercising my right to complain as they have not met their promises. Simple as that! As I said before, if they take that rubbish claim down then none of this would be happening.

Quote:

Originally Posted by Larkino

Going around slating a network is not going to get you a reply any faster.

I'm not slanting anyone here, I'm just sharing my opinion. What else would you expect from someone waiting since February?! I'm sure anyone else in my place would not be here posting recommendations or praise.

Quote:

Originally Posted by Larkino

There are ALOT of people in the same boat as you are, or even people who have been waiting for a longer amount of time.

And your point is?!!!!!

Sorry this wasn't a very pleasant read, but you too have to understand the frustration this whole process have caused!

Larkino · 19-04-09, 10:36 AM

Quote:

Originally Posted by cannedsweet

Why are you having a go at me just because Ash graced my thread with a reply?
Well, so what?! it is his job as the owner of RI to reply to the quires of the customers, so please don't make it sound as if he did me a favour.

I'm not having a go at you, but you said you were getting silence from them, when Ash clearly replied to your thread. He did do you a favour, he is in no way obliged to reply to your thread, he did so because he thought you deserved it.

Quote:

If that's the case, why on earth are they keeping us guessing. Honestly it would take them less than a minute to tell us and at the same time will reduce the number of tickets asking where are they!

I know it's not fair that alot of us aren't getting a response, but they don't actually have to do that. I'm sure in due time Ash will let us all know whats going on

Quote:

Well guess what, it wasn't me who put the "your tickets will be answered within 24 hours" nonsense up. So if you see me complaining after 3 days, then that's me exercising my right to complain as they have not met their promises. Simple as that! As I said before, if they take that rubbish claim down then none of this would be happening.

It obviously would,

I'm not slanting anyone here, I'm just sharing my opinion. What else would you expect from someone waiting since February?! I'm sure anyone else in my place would not be here posting recommendations or praise.

Quote:

And your point is?!!!!!

You make it sound as if you're the only one waiting. Maybe you should go read some of GiveAways threads, and people who have been waiting since November.

Quote:

Sorry this wasn't a very pleasant read, but you too have to understand the frustration this whole process have caused!

I do understand how you feel, because I too am waiting.

P.S, I too can reply in annoying colours

Diesel · 19-04-09, 10:49 AM

Didn't Ash say he was getting back to "top form" a couple weeks ago when he replied to beezers ticket? I'm confused as to why it's taking him so long.

Cloverleaf · 19-04-09, 05:41 PM

There really is no excuse for this level of service, it is truly terrible. Larkino perhaps you have low standards in life, but the rest of us have higher expectations and this has been going on far too long. I take issue at being lied to every 2-3 weeks with endless hollow promises that things will be sorted out. We've all gone beyond our patience threshold now, time to Actually get things back on track Ash!

arcticfox · 19-04-09, 05:50 PM

Its no wonder members are being put off posting when they just seem to have people have a go at them in return, just for trying to be helpful

FurbtasticM · 19-04-09, 06:05 PM

Quote:

Originally Posted by Larkino

You make it sound as if you're the only one waiting. Maybe you should go read some of GiveAways threads, and people who have been waiting since November

Still not sure what your point is. Everyone who gets poor service is entitled to air their view. Don't criticise that just because you choose not to.

joewarne · 19-04-09, 06:08 PM

Quote:

Originally Posted by FurbtasticM

Still not sure what your point is. Everyone who gets poor service is entitled to air their view. Don't criticise that just because you choose not to.

i think his point is that its the same people coming on every couple of days and complaining/moaning is the only thing they do on excee - not contributing the forums at all

Larkino · 19-04-09, 07:52 PM

Quote:

Originally Posted by FurbtasticM

Still not sure what your point is. Everyone who gets poor service is entitled to air their view. Don't criticise that just because you choose not to.

I'm not saying people can't air their opinions, but people who come on eXceem just to have a moan at a network every day is a bit silly.

Quote:

Originally Posted by Cloverleaf

There really is no excuse for this level of service, it is truly terrible. Larkino perhaps you have low standards in life, but the rest of us have higher expectations and this has been going on far too long. I take issue at being lied to every 2-3 weeks with endless hollow promises that things will be sorted out. We've all gone beyond our patience threshold now, time to Actually get things back on track Ash!

I don't have low standards, I'm very peeved at RI, but like I said above, slating a network isn't going to get anyone anywhere (as has been proved over these last couple of weeks).

Quote:

Originally Posted by arcticfox

Its no wonder members are being put off posting when they just seem to have people have a go at them in return, just for trying to be helpful

is that directed at me?

arcticfox · 19-04-09, 09:37 PM

Quote:

Originally Posted by Larkino

is that directed at me?

no, was actually directed at people giving you abuse

ElectroGirl · 19-04-09, 09:51 PM

Gosh, thats really unfair. Unfortunately I cant help. But i admire your patience

14-04-09, 12:43 PM	#1
jack_1551 eXtra! Join Date: Apr 2007 Posts: 42	45 Days and still waiting...... Hi, Is there anyone still working at RI, i know ash used to have everything sorted real quick but still waiting for a reply from a ticket i sent 45 Days ago, Whats going on??????

16-04-09, 07:33 AM	#3
dbatch iPod 20gb Join Date: Jun 2008 Posts: 688	im still verifying for my ds and they have'nt responded to my tickets yet its not like ash to take this long __________________ Freegifts : Free Gifts and Gadgets

16-04-09, 11:54 AM	#4
kevan321 iPod 60gb Join Date: Feb 2008 Location: Glasgow, Scotland Posts: 1,878	45 days?! Wow your patient! I don't know whether it's still the case, but I think the tickets on RI get closed automatically after 14 days. __________________ Spoiler PS3.Real incentives 12/12 - VERIFIED! YAS!!! Ipods.freepay - 5/5 Verified! ESD: 5/5/08

19-04-09, 10:49 AM	#13
Diesel iPod 60gb Join Date: Sep 2008 Posts: 1,586	Didn't Ash say he was getting back to "top form" a couple weeks ago when he replied to beezers ticket? I'm confused as to why it's taking him so long. __________________

19-04-09, 05:50 PM	#15
arcticfox blah blah blah Join Date: Nov 2005 Location: Here Posts: 17,866	Its no wonder members are being put off posting when they just seem to have people have a go at them in return, just for trying to be helpful __________________ Free Nintendo 3DS Free iPhone 4 Free PS3 Free iPad 2

16-04-09, 03:33 PM	#5
bigghair iPod Nano 4GB Join Date: Sep 2008 Posts: 239	I've been processing for 12 days now, when should I start moaning and sending support tickets ?

19-04-09, 05:41 PM	#14
Cloverleaf iPod Nano 2GB Join Date: Nov 2008 Posts: 189	There really is no excuse for this level of service, it is truly terrible. Larkino perhaps you have low standards in life, but the rest of us have higher expectations and this has been going on far too long. I take issue at being lied to every 2-3 weeks with endless hollow promises that things will be sorted out. We've all gone beyond our patience threshold now, time to Actually get things back on track Ash!

19-04-09, 09:51 PM	#20
ElectroGirl Mini Mac Join Date: Apr 2009 Location: Plymouth! Posts: 5,666	Gosh, thats really unfair. Unfortunately I cant help. But i admire your patience