Update Info

wheretoturn · 17-03-09, 08:59 PM

Hi everyone,

I can only apologize for the lack of support from myself over these past few weeks, who deals with accounts and more complicated requests.

I'm not going to list any excuses for my absence, excuses don't make a difference.

A few things this week:

Firstly, all support tickets directed towards me will be dealt with over this evening and tomorrow. So expect a response by tomorrow evening at the latest.

Secondly, at the moment, our reset feature (and keeping greens) is not officially implemented as some of you know. Hopefully, by the end of the week i should have some new updates so that all greens are removed once your account has been verified, so there won't be any more needs for manual resets which will save both of us a lot of work.

Thirdly, i should have our new design (including new homepage) done by the end of March. Those of you who have had sneak previews should know its worth the wait

(wonder if my head can fit through the door

)

Sorry once again for the lack of support. Thanks to Donna as well for handling as much as she could on support over the past weeks without me

Ash

Larkino · 17-03-09, 09:09 PM

This new design is going to be so unbelievably sick it will the blow the minds of unsuspecting freebie hunters.

Looking forward to it

Ilikefree · 17-03-09, 11:19 PM

Quote:

Originally Posted by Larkino

This new design is going to be so unbelievably sick it will the blow the minds of unsuspecting freebie hunters.

Looking forward to it

i dont wanna lose more referrals!

ainsleee · 17-03-09, 11:24 PM

Nice one Ash Mate! The new design is wicked hehe!

FurbtasticM · 17-03-09, 11:32 PM

New design? Oooh, are you going back to the black background

Joking apart and being both honest and constructive, it is not the design that would bring me back to Ri. What I'd rathter see is far more consistency in the back office side of things.

Good luck with it though

TheDoctor · 17-03-09, 11:38 PM

redesign of what?

Ilikefree · 17-03-09, 11:57 PM

Quote:

Originally Posted by TheDoctor

redesign of what?

His nails...

What do you think!!??

JimBeam251 · 18-03-09, 06:16 PM

ooh don't reset my account then Ash and the new design looks amazing

Cloverleaf · 18-03-09, 10:40 PM

Well sadly I am still without any replies. I could really do with some of these promises being followed through - as Furbs suggested, I'm happy with every other aspect of the site. I don't think it needs a re-design and the ratios are good. But the customer support has really got below acceptable. Come on Ash, I really want it to be true when you say we'll have replies by a given deadline - but we'd all be much happier with a reliable definite deadline that gets stuck to and delivered on. Sorry for another negative post

.

Diesel · 18-03-09, 10:56 PM

I read somewhere on the forum that real-incentives had an offer where if they didn't answer a ticket within 48 hours, the person who raised the ticket would get a free green or something like that. Maybe that should be re-introduced to help re-motivate the support staff (and to win back some customers), because to be honest, i've raised a quite a few tickets this and last month and not even one was answered by Donna, the ones that were answered, were responses from you Ash.

wheretoturn · 19-03-09, 08:15 AM

Most of the tickets were answered last night, so please check your accounts, but being human, i fell asleep. The rest are being done this morning (i had a lot to go through)

Ash

the_icks · 19-03-09, 09:13 AM

human..... super human!!

beezer123 · 19-03-09, 09:14 AM

c'mon people cut him some slack.
He's one person trying to do a lot to make this network better for us all.
It could be a lot worse.
You could be posting your complaints in giveaway's section.

TheDetox · 19-03-09, 09:21 AM

new design looks lush!! could be Network design of the year! Can't wait

Cloverleaf · 19-03-09, 12:34 PM

Well I got a couple of replies, thanks Ash. A couple of my more recent tickets were missed, just wanted to post the ID of the more recent one as it could do with being answered today: 449158.

I look forward to seeing the new design and hope everything runs smoothly from today.

scotty9 · 19-03-09, 03:56 PM

Support tickets answered, problem solved. Thanks Ash!

beezer123 · 19-03-09, 09:17 PM

still waiting on my reply.
hopefully it shall come soon

how long was the each of you waiting for a reply for, roughly?

batesie · 19-03-09, 09:44 PM

Can't wait for the new reply (even though havn't seen it) but by the sounds of it it should be good =)

beezer123 · 19-03-09, 09:45 PM

Quote:

Originally Posted by batesie

Can't wait for the new reply (even though havn't seen it) but by the sounds of it it should be good =)

Lol.
Do you mean update?
Or do you just enjoy talking to Ash?

Tippy · 19-03-09, 09:57 PM

I still have a ticket unanswered!

48E2C4

Tippy

17-03-09, 08:59 PM	#1
wheretoturn Real Incentives Owner Join Date: Jun 2006 Location: Swansea, S. Wales Posts: 2,117 Thanks: 247 Thanked 1,451 Times in 687 Posts	Update Info Hi everyone, I can only apologize for the lack of support from myself over these past few weeks, who deals with accounts and more complicated requests. I'm not going to list any excuses for my absence, excuses don't make a difference. A few things this week: Firstly, all support tickets directed towards me will be dealt with over this evening and tomorrow. So expect a response by tomorrow evening at the latest. Secondly, at the moment, our reset feature (and keeping greens) is not officially implemented as some of you know. Hopefully, by the end of the week i should have some new updates so that all greens are removed once your account has been verified, so there won't be any more needs for manual resets which will save both of us a lot of work. Thirdly, i should have our new design (including new homepage) done by the end of March. Those of you who have had sneak previews should know its worth the wait (wonder if my head can fit through the door ) Sorry once again for the lack of support. Thanks to Donna as well for handling as much as she could on support over the past weeks without me Ash __________________
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17-03-09, 09:09 PM	#2
Larkino Trollin' Join Date: Jun 2008 Location: South London Posts: 7,888 Thanks: 1,000 Thanked 1,928 Times in 1,536 Posts	This new design is going to be so unbelievably sick it will the blow the minds of unsuspecting freebie hunters. Looking forward to it __________________ Free Xbox 360 Elite \| Free iPhone PAYG \| Free Wii
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17-03-09, 11:24 PM	#4
ainsleee 'You Slaaaaag' Join Date: May 2008 Location: Sandfields, Port Talbot Posts: 3,339 Thanks: 915 Thanked 745 Times in 581 Posts	Nice one Ash Mate! The new design is wicked hehe! __________________ Free G1 \| Free iPods \| Free iPhone 3GS \| Free Xbox Live Gold \|Top Proxy List \| Interwebz
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17-03-09, 11:32 PM	#5
FurbtasticM Blobbage! Join Date: Oct 2006 Location: Swindon Posts: 7,683 Thanks: 2,469 Thanked 2,822 Times in 1,314 Posts	New design? Oooh, are you going back to the black background Joking apart and being both honest and constructive, it is not the design that would bring me back to Ri. What I'd rathter see is far more consistency in the back office side of things. Good luck with it though __________________ Find out how to get your very own Free iPhone \| Free PS3\| Free iPad
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17-03-09, 11:38 PM	#6
TheDoctor iPod 60gb Join Date: Feb 2009 Location: London Posts: 1,638 Thanks: 324 Thanked 174 Times in 144 Posts	redesign of what? __________________ "All of time and space, anywhere and everywhere, Any Star that ever was, where do you wanna start?"
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18-03-09, 06:16 PM	#8
JimBeam251 iPod 30gb Join Date: Sep 2008 Location: Liverpool, UK Posts: 1,474 Thanks: 450 Thanked 277 Times in 250 Posts	ooh don't reset my account then Ash and the new design looks amazing __________________ Free Consoles www.Free-Incentives.co.uk Total Received: £100 Amazon Voucher (R.I Competition), 1TB Buffalo Drivestation HDD (4 Refs), 80GB Playstation 3 (12 Refs), £140 cash (7 Refs) Total = £560
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18-03-09, 10:40 PM	#9
Cloverleaf iPod Nano 2GB Join Date: Nov 2008 Posts: 189 Thanks: 45 Thanked 9 Times in 8 Posts	Well sadly I am still without any replies. I could really do with some of these promises being followed through - as Furbs suggested, I'm happy with every other aspect of the site. I don't think it needs a re-design and the ratios are good. But the customer support has really got below acceptable. Come on Ash, I really want it to be true when you say we'll have replies by a given deadline - but we'd all be much happier with a reliable definite deadline that gets stuck to and delivered on. Sorry for another negative post .
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18-03-09, 10:56 PM	#10
Diesel iPod 30gb Join Date: Sep 2008 Posts: 1,016 Thanks: 223 Thanked 190 Times in 144 Posts	I read somewhere on the forum that real-incentives had an offer where if they didn't answer a ticket within 48 hours, the person who raised the ticket would get a free green or something like that. Maybe that should be re-introduced to help re-motivate the support staff (and to win back some customers), because to be honest, i've raised a quite a few tickets this and last month and not even one was answered by Donna, the ones that were answered, were responses from you Ash. __________________ Spoiler Spoiler Spoiler Stop clicking on my spoilers!!
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19-03-09, 08:15 AM	#11
wheretoturn Real Incentives Owner Join Date: Jun 2006 Location: Swansea, S. Wales Posts: 2,117 Thanks: 247 Thanked 1,451 Times in 687 Posts	Most of the tickets were answered last night, so please check your accounts, but being human, i fell asleep. The rest are being done this morning (i had a lot to go through) Ash __________________
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19-03-09, 09:13 AM	#12
the_icks The Incredible Sulk Join Date: Mar 2006 Posts: 10,437 Thanks: 871 Thanked 1,728 Times in 1,204 Posts	human..... super human!! __________________
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19-03-09, 09:14 AM	#13
beezer123 Mini Mac Join Date: Dec 2006 Location: Aberdeenshire Posts: 3,622 Thanks: 1,276 Thanked 935 Times in 580 Posts	c'mon people cut him some slack. He's one person trying to do a lot to make this network better for us all. It could be a lot worse. You could be posting your complaints in giveaway's section. __________________ Currently: My Sites Free Nintendo DSi www.macbook4u.co.uk Free Android Free PS3 Games open spoiler to see what im doing Spoiler currently working on: Apple.ri 6/5/63 Verifying: Ordered: Received: Macbook 13 inch from Apple incentives £570 Amazon Voucher instead of second MacBook from Apple.real incentices Netgear DG834N Router from Apple.freebiejeebies £26 Rollersnakes voucher from Apple.freebiejeebies iPod Touch 8Gb from Apple.Freebiejeebies iPod Nano 8gb from Apple.Freebiejeebies £150 Amazon Voucher from gifts.real-incentives £180 amazon voucher from Nextgen.giveaway. 2 x Apple iPhone from Apple incentives COD World at war from Apple Incentives Silver Apple iPod Nano 4gb from Apple incentives Nintendo Ds lite White from forfree4u Noise Magnets x2 forfree4u
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19-03-09, 09:21 AM	#14
TheDetox The Method! Join Date: Nov 2006 Location: Kent Posts: 6,019 Thanks: 1,416 Thanked 774 Times in 678 Posts	new design looks lush!! could be Network design of the year! Can't wait __________________
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19-03-09, 12:34 PM	#15
Cloverleaf iPod Nano 2GB Join Date: Nov 2008 Posts: 189 Thanks: 45 Thanked 9 Times in 8 Posts	Well I got a couple of replies, thanks Ash. A couple of my more recent tickets were missed, just wanted to post the ID of the more recent one as it could do with being answered today: 449158. I look forward to seeing the new design and hope everything runs smoothly from today.
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19-03-09, 03:56 PM	#16
scotty9 iPod Nano 2GB Join Date: Feb 2009 Posts: 145 Thanks: 40 Thanked 27 Times in 24 Posts	Support tickets answered, problem solved. Thanks Ash!
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19-03-09, 09:17 PM	#17
beezer123 Mini Mac Join Date: Dec 2006 Location: Aberdeenshire Posts: 3,622 Thanks: 1,276 Thanked 935 Times in 580 Posts	still waiting on my reply. hopefully it shall come soon how long was the each of you waiting for a reply for, roughly? __________________ Currently: My Sites Free Nintendo DSi www.macbook4u.co.uk Free Android Free PS3 Games open spoiler to see what im doing Spoiler currently working on: Apple.ri 6/5/63 Verifying: Ordered: Received: Macbook 13 inch from Apple incentives £570 Amazon Voucher instead of second MacBook from Apple.real incentices Netgear DG834N Router from Apple.freebiejeebies £26 Rollersnakes voucher from Apple.freebiejeebies iPod Touch 8Gb from Apple.Freebiejeebies iPod Nano 8gb from Apple.Freebiejeebies £150 Amazon Voucher from gifts.real-incentives £180 amazon voucher from Nextgen.giveaway. 2 x Apple iPhone from Apple incentives COD World at war from Apple Incentives Silver Apple iPod Nano 4gb from Apple incentives Nintendo Ds lite White from forfree4u Noise Magnets x2 forfree4u
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19-03-09, 09:44 PM	#18
batesie iPod Nano 2GB Join Date: Mar 2009 Posts: 113 Thanks: 12 Thanked 14 Times in 10 Posts	Can't wait for the new reply (even though havn't seen it) but by the sounds of it it should be good =)
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19-03-09, 09:57 PM	#20
Tippy Has a Aussie Fiancé ♥ Join Date: Sep 2007 Location: In Barnet! OH NO! Posts: 3,618 Thanks: 1,472 Thanked 1,333 Times in 1,269 Posts	I still have a ticket unanswered! 48E2C4 Tippy __________________ . Website is being updated! Freebie total: £1967.33!
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