Update Info

wheretoturn · 17-03-09, 08:59 PM

Hi everyone,

I can only apologize for the lack of support from myself over these past few weeks, who deals with accounts and more complicated requests.

I'm not going to list any excuses for my absence, excuses don't make a difference.

A few things this week:

Firstly, all support tickets directed towards me will be dealt with over this evening and tomorrow. So expect a response by tomorrow evening at the latest.

Secondly, at the moment, our reset feature (and keeping greens) is not officially implemented as some of you know. Hopefully, by the end of the week i should have some new updates so that all greens are removed once your account has been verified, so there won't be any more needs for manual resets which will save both of us a lot of work.

Thirdly, i should have our new design (including new homepage) done by the end of March. Those of you who have had sneak previews should know its worth the wait

(wonder if my head can fit through the door

)

Sorry once again for the lack of support. Thanks to Donna as well for handling as much as she could on support over the past weeks without me

Ash

Larkino · 17-03-09, 09:09 PM

This new design is going to be so unbelievably sick it will the blow the minds of unsuspecting freebie hunters.

Looking forward to it

Ilikefree · 17-03-09, 11:19 PM

Quote:

Originally Posted by Larkino

This new design is going to be so unbelievably sick it will the blow the minds of unsuspecting freebie hunters.

Looking forward to it

i dont wanna lose more referrals!

ainsleee · 17-03-09, 11:24 PM

Nice one Ash Mate! The new design is wicked hehe!

FurbtasticM · 17-03-09, 11:32 PM

New design? Oooh, are you going back to the black background

Joking apart and being both honest and constructive, it is not the design that would bring me back to Ri. What I'd rathter see is far more consistency in the back office side of things.

Good luck with it though

TheDoctor · 17-03-09, 11:38 PM

redesign of what?

Ilikefree · 17-03-09, 11:57 PM

Quote:

Originally Posted by TheDoctor

redesign of what?

His nails...

What do you think!!??

JimBeam251 · 18-03-09, 06:16 PM

ooh don't reset my account then Ash and the new design looks amazing

Cloverleaf · 18-03-09, 10:40 PM

Well sadly I am still without any replies. I could really do with some of these promises being followed through - as Furbs suggested, I'm happy with every other aspect of the site. I don't think it needs a re-design and the ratios are good. But the customer support has really got below acceptable. Come on Ash, I really want it to be true when you say we'll have replies by a given deadline - but we'd all be much happier with a reliable definite deadline that gets stuck to and delivered on. Sorry for another negative post

.

Diesel · 18-03-09, 10:56 PM

I read somewhere on the forum that real-incentives had an offer where if they didn't answer a ticket within 48 hours, the person who raised the ticket would get a free green or something like that. Maybe that should be re-introduced to help re-motivate the support staff (and to win back some customers), because to be honest, i've raised a quite a few tickets this and last month and not even one was answered by Donna, the ones that were answered, were responses from you Ash.

wheretoturn · 19-03-09, 08:15 AM

Most of the tickets were answered last night, so please check your accounts, but being human, i fell asleep. The rest are being done this morning (i had a lot to go through)

Ash

**the_icks** · 19-03-09, 09:13 AM

human..... super human!!

beezer123 · 19-03-09, 09:14 AM

c'mon people cut him some slack.
He's one person trying to do a lot to make this network better for us all.
It could be a lot worse.
You could be posting your complaints in giveaway's section.

TheDetox · 19-03-09, 09:21 AM

new design looks lush!! could be Network design of the year! Can't wait

Cloverleaf · 19-03-09, 12:34 PM

Well I got a couple of replies, thanks Ash. A couple of my more recent tickets were missed, just wanted to post the ID of the more recent one as it could do with being answered today: 449158.

I look forward to seeing the new design and hope everything runs smoothly from today.

scotty9 · 19-03-09, 03:56 PM

Support tickets answered, problem solved. Thanks Ash!

beezer123 · 19-03-09, 09:17 PM

still waiting on my reply.
hopefully it shall come soon

how long was the each of you waiting for a reply for, roughly?

batesie · 19-03-09, 09:44 PM

Can't wait for the new reply (even though havn't seen it) but by the sounds of it it should be good =)

beezer123 · 19-03-09, 09:45 PM

Quote:

Originally Posted by batesie

Can't wait for the new reply (even though havn't seen it) but by the sounds of it it should be good =)

Lol.
Do you mean update?
Or do you just enjoy talking to Ash?

Tippy · 19-03-09, 09:57 PM

I still have a ticket unanswered!

48E2C4

Tippy

17-03-09, 08:59 PM	#1
wheretoturn Real Incentives Owner Join Date: Jun 2006 Location: Swansea, S. Wales Posts: 2,131	Update Info Hi everyone, I can only apologize for the lack of support from myself over these past few weeks, who deals with accounts and more complicated requests. I'm not going to list any excuses for my absence, excuses don't make a difference. A few things this week: Firstly, all support tickets directed towards me will be dealt with over this evening and tomorrow. So expect a response by tomorrow evening at the latest. Secondly, at the moment, our reset feature (and keeping greens) is not officially implemented as some of you know. Hopefully, by the end of the week i should have some new updates so that all greens are removed once your account has been verified, so there won't be any more needs for manual resets which will save both of us a lot of work. Thirdly, i should have our new design (including new homepage) done by the end of March. Those of you who have had sneak previews should know its worth the wait (wonder if my head can fit through the door ) Sorry once again for the lack of support. Thanks to Donna as well for handling as much as she could on support over the past weeks without me Ash

17-03-09, 09:09 PM	#2
Larkino Call me Vlad Join Date: Jun 2008 Location: South London Posts: 9,503	This new design is going to be so unbelievably sick it will the blow the minds of unsuspecting freebie hunters. Looking forward to it __________________ Free Xbox 360 S \| Free Wii \| Last.FM

17-03-09, 11:32 PM	#5
FurbtasticM ..is a Muppet! Join Date: Oct 2006 Location: Swindon Posts: 10,100	New design? Oooh, are you going back to the black background Joking apart and being both honest and constructive, it is not the design that would bring me back to Ri. What I'd rathter see is far more consistency in the back office side of things. Good luck with it though __________________ iPhone deals \| Giveaway \| Free iPhone \| Free iPad

17-03-09, 11:38 PM	#6
TheDoctor Mini Mac Join Date: Feb 2009 Location: London Posts: 3,788	redesign of what? __________________

18-03-09, 10:56 PM	#10
Diesel iPod 60gb Join Date: Sep 2008 Posts: 1,586	I read somewhere on the forum that real-incentives had an offer where if they didn't answer a ticket within 48 hours, the person who raised the ticket would get a free green or something like that. Maybe that should be re-introduced to help re-motivate the support staff (and to win back some customers), because to be honest, i've raised a quite a few tickets this and last month and not even one was answered by Donna, the ones that were answered, were responses from you Ash. __________________

17-03-09, 11:24 PM	#4
ainsleee Mini Mac Join Date: May 2008 Location: Sandfields, Port Talbot Posts: 4,079	Nice one Ash Mate! The new design is wicked hehe!

18-03-09, 06:16 PM	#8
JimBeam251 iPod 60gb Join Date: Sep 2008 Location: Liverpool, UK Posts: 1,521	ooh don't reset my account then Ash and the new design looks amazing

18-03-09, 10:40 PM	#9
Cloverleaf iPod Nano 2GB Join Date: Nov 2008 Posts: 189	Well sadly I am still without any replies. I could really do with some of these promises being followed through - as Furbs suggested, I'm happy with every other aspect of the site. I don't think it needs a re-design and the ratios are good. But the customer support has really got below acceptable. Come on Ash, I really want it to be true when you say we'll have replies by a given deadline - but we'd all be much happier with a reliable definite deadline that gets stuck to and delivered on. Sorry for another negative post .

19-03-09, 08:15 AM	#11
wheretoturn Real Incentives Owner Join Date: Jun 2006 Location: Swansea, S. Wales Posts: 2,131	Most of the tickets were answered last night, so please check your accounts, but being human, i fell asleep. The rest are being done this morning (i had a lot to go through) Ash

19-03-09, 09:13 AM	#12
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 13,977	human..... super human!!

19-03-09, 09:14 AM	#13
beezer123 Mini Mac Join Date: Dec 2006 Location: Aberdeenshire Posts: 4,038	c'mon people cut him some slack. He's one person trying to do a lot to make this network better for us all. It could be a lot worse. You could be posting your complaints in giveaway's section. __________________ My Sites Free Nintendo DSi Free Macbook Pro Free Galaxy Nexus Free iPhone 4S Free iPad 2 open spoiler to see what im doing Spoiler currently working on: Verifying: Ordered: Received: Macbook 13 inch from Apple incentives £570 Amazon Voucher instead of second MacBook from Apple.real incentices Netgear DG834N Router from Apple.freebiejeebies £26 Rollersnakes voucher from Apple.freebiejeebies iPod Touch 8Gb from Apple.Freebiejeebies iPod Nano 8gb from Apple.Freebiejeebies £150 Amazon Voucher from gifts.real-incentives £180 amazon voucher from Nextgen.giveaway. 2 x Apple iPhone from Apple incentives COD World at war from Apple Incentives Silver Apple iPod Nano 4gb from Apple incentives Nintendo Ds lite White from forfree4u Noise Magnets x2 forfree4u

19-03-09, 09:21 AM	#14
TheDetox Is the DETOX coming back? Join Date: Nov 2006 Location: Kent Posts: 6,063	new design looks lush!! could be Network design of the year! Can't wait __________________ Updated: Total received £50,000 RETIRED?? MAYBE NOT!!

19-03-09, 12:34 PM	#15
Cloverleaf iPod Nano 2GB Join Date: Nov 2008 Posts: 189	Well I got a couple of replies, thanks Ash. A couple of my more recent tickets were missed, just wanted to post the ID of the more recent one as it could do with being answered today: 449158. I look forward to seeing the new design and hope everything runs smoothly from today.

19-03-09, 03:56 PM	#16
scotty9 iPod Nano 2GB Join Date: Feb 2009 Posts: 145	Support tickets answered, problem solved. Thanks Ash!

19-03-09, 09:17 PM	#17
beezer123 Mini Mac Join Date: Dec 2006 Location: Aberdeenshire Posts: 4,038	still waiting on my reply. hopefully it shall come soon how long was the each of you waiting for a reply for, roughly? __________________ My Sites Free Nintendo DSi Free Macbook Pro Free Galaxy Nexus Free iPhone 4S Free iPad 2 open spoiler to see what im doing Spoiler currently working on: Verifying: Ordered: Received: Macbook 13 inch from Apple incentives £570 Amazon Voucher instead of second MacBook from Apple.real incentices Netgear DG834N Router from Apple.freebiejeebies £26 Rollersnakes voucher from Apple.freebiejeebies iPod Touch 8Gb from Apple.Freebiejeebies iPod Nano 8gb from Apple.Freebiejeebies £150 Amazon Voucher from gifts.real-incentives £180 amazon voucher from Nextgen.giveaway. 2 x Apple iPhone from Apple incentives COD World at war from Apple Incentives Silver Apple iPod Nano 4gb from Apple incentives Nintendo Ds lite White from forfree4u Noise Magnets x2 forfree4u

19-03-09, 09:57 PM	#20
Tippy 13/10/2010 - Baby Born!! Join Date: Sep 2007 Location: In Barnet! OH NO! Posts: 4,321	I still have a ticket unanswered! 48E2C4 Tippy __________________ TRADE: WEBSITE: Cool Freebies - Get your FREE Gadget HERE

19-03-09, 09:44 PM	#18
batesie iPod Nano 2GB Join Date: Mar 2009 Posts: 114	Can't wait for the new reply (even though havn't seen it) but by the sounds of it it should be good =)