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This is a discussion on WHY am I being ignored!!!!!!!! within the Real Incentives forums, part of the Old Networks category; Hi Everyone, Originally Posted by arcticfox too many posts to read here but has anyone suggested that RI might also ...
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07-05-09, 11:46 AM
| #101 | ||
| Real Incentives Owner  Join Date: Jun 2006 Location: Swansea, S. Wales
Posts: 2,131
  | Hi Everyone, Quote:
Quote:
Just to also clarify, during the delayed period, nothing was done behind the scenes such as the new design, though this has now started as of yesterday, encase it was thought that customer service was pushed aside for other things. Starting from the 11th May, i will be bringing back the Free Green promise if your ticket is not answered within 48 hours, i hope this will help to show that we are back to usual standards, This will be a PERMANENT PROMISE, and will not be removed. Just to reiterate, we aren't going anywhere and we have absolutely NO Financial Problems Speak to you all soon, Ash | ||
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07-05-09, 11:48 AM
| #102 |
| Mini Mac  Join Date: Dec 2006 Location: Aberdeenshire
Posts: 4,038
 | Thanks for the update Ash. A bit overdue but better late than never. 
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07-05-09, 01:51 PM
| #103 |
| iPod Nano 2GB  Join Date: Nov 2008
Posts: 189
| Ash - what about my cheque? I have three unanswered tickets, one closing within 2 days. My verification and replies are still overdue. Can you get my cheque out within a few days too please? Main ticket needing answering: 8E3942. Your message above is slightly reassuring. I hope I can post positively about RI for once if you come through and actually get my cheque to me by Monday/Tuesday next week. |
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07-05-09, 01:56 PM
| #104 |
| Mini Mac  Join Date: Jan 2009
Posts: 4,364
| Thanks Ash I might swap to RI for a couple of weeks 
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08-05-09, 09:48 PM
| #105 |
| Mini Mac  Join Date: Mar 2007 Location: UK
Posts: 4,655
| Ash, if you ever need help answering tickets then I will volunteer |
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08-05-09, 09:51 PM
| #106 |
| Call me Vlad  Join Date: Jun 2008 Location: South London
Posts: 9,503
| Did this cannedsweet person receive her/his cheque then? They were online today, but didn't post. If they did, perhaps a thank you would at least be nice?
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09-05-09, 08:17 AM
| #107 | |
| iPod Nano 2GB Join Date: Nov 2008
Posts: 189
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I guess if nothing changes by Monday we will at least be able to add ever more free greens to what we are owed. | |
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09-05-09, 08:26 AM
| #108 |
| ..is a Muppet!  Join Date: Oct 2006 Location: Swindon
Posts: 10,100
| A green in the bank is better than two on the account 
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09-05-09, 10:50 AM
| #109 | |
| iPod Nano 2GB Join Date: Nov 2008
Posts: 189
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09-05-09, 01:43 PM
| #110 |
| iPod 30gb Join Date: May 2006
Posts: 1,089
 | Do you think they are getting more staff in then? Been a month and a half since my ticket was responded to... almost expecting that free green... Positive message from Ash though, lets hope there's more than one network that will stick to their promises for more than a couple of months.
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09-05-09, 02:34 PM
| #111 | |
| iPod Nano 1GB  Join Date: Mar 2009
Posts: 31
 | Quote:
 Don't you worry, I'm not a person who is ungrateful. And regarding your question, the answer is NOT YET!!!! Yet Ash's reply was somehow reassuring (actions speak louder than words though). Larkino you will be the first to know when the forever anticipated cheque arrives, just to get you off my back for once!!! I still think that we should get at least 2 free greens each for the unbelievably long wait we had (have!) to endure...who else agrees with me? | |
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09-05-09, 02:41 PM
| #112 | |
| Call me Vlad Join Date: Jun 2008 Location: South London
Posts: 9,503
| Well it's a shame the promotion starts from 11th May. Quote:
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09-05-09, 02:41 PM
| #113 | |
| blah blah blah  Join Date: Nov 2005 Location: Here
Posts: 17,866
| Quote:
As for the 2 free greens.....I assume you will still be using real incentives then after all this?
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09-05-09, 02:53 PM
| #114 | ||
| iPod Nano 1GB Join Date: Mar 2009
Posts: 31
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09-05-09, 02:56 PM
| #115 |
| Call me Vlad Join Date: Jun 2008 Location: South London
Posts: 9,503
| I personally don't think your one to lecture me about the tone of my posts. Read back on yours, and then tell me how I should be polite...
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09-05-09, 03:04 PM
| #116 | |
| iPod Nano 1GB Join Date: Mar 2009
Posts: 31
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09-05-09, 06:26 PM
| #117 | |
| Mini Mac Join Date: Dec 2006 Location: Aberdeenshire
Posts: 4,038
| Quote:
I've had a few days to think it over and I don't think it's a good idea to make it permanent. I have the feeling that it will be exploited by people hoping for that chance to get free greens and submitting tickets willy nilly which will in turn increase work load. Also if it does get too much and you do have to start giving free greens then it will begin to eat into the fall back cash that you have making it smaller. Perhaps making it until everything is running smoothly again would be a better idea, instead of increasing your workload to meet demands. I just don't want to see RI run into the ground by it's own generosity if that makes sense.
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09-05-09, 06:30 PM
| #118 | |
| Mini Mac Join Date: Mar 2007 Location: UK
Posts: 4,655
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09-05-09, 06:32 PM
| #119 |
| Call me Vlad Join Date: Jun 2008 Location: South London
Posts: 9,503
| I like the idea of the free greens (of course). But would rather see RI back on their feet. I'm sure that will bring in the customers more than these free greens.
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16-05-09, 06:13 PM
| #120 | ||
| Real Incentives Owner Join Date: Jun 2006 Location: Swansea, S. Wales
Posts: 2,131
| Quote:
I'm going to keep this permanent, and I'll tell you why The fact of the matter is, that you shouldn't have to wait longer than 48 hours to receive a reply, in normal business days that it (excluding holidays etc as detailed in the 48 hour post). Working to a deadline is easier for motivation to keep up with the tickets also, Quote:
Ash | ||
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