WHY am I being ignored!!!!!!!!

Tippy · 15-04-09, 09:13 PM

Where are Ash & Donna?

Need them to answer support ticket ASAP!

Tippy

cannedsweet · 16-04-09, 03:01 AM

Quote:

Originally Posted by Tippy

Where are Ash & Donna?

If you ever find them do tell us; again I'm still hopelessly waiting for a reply. I'm really beginning to worry now

!!!

I also have a lil question: why is it when you ask for an Amazon voucher you get offered a substantially less value than the one offered for an alternative laptop. I'm very baffled. What difference does it make if either of us buy it. it is the same Amazon at the end of the day, right?!!!

rhysjones_1 · 16-04-09, 10:20 AM

Your offered £17 for every referral for amazon vouchers. . .
£20 with a gift,

Larkino · 16-04-09, 10:28 AM

Quote:

Originally Posted by cannedsweet

I also have a lil question: why is it when you ask for an Amazon voucher you get offered a substantially less value than the one offered for an alternative laptop. I'm very baffled. What difference does it make if either of us buy it. it is the same Amazon at the end of the day, right?!!![/color]

When real incentives purchase off of an online store, they can get their VAT back. So either custom order, bank transfer or amazon vouchers, Real Incentives (and any other network) will still be paying out around the same price.

edit: you don't have to worry, they will come through, they're just being a bit slow for some reason.

cannedsweet · 16-04-09, 12:02 PM

Quote:

Originally Posted by Larkino

When real incentives purchase off of an online store, they can get their VAT back.

Ah. That makes sense. Thanks

cannedsweet · 16-04-09, 08:51 PM

Can someone out there please view my ticket: 848FF1. Thanks

Larkino · 16-04-09, 09:37 PM

why do you think posting in this thread will make the wait shorter?

we're all waiting...

FurbtasticM · 16-04-09, 09:49 PM

The freebie world has gone mad, it seems like only FJ and Kudos are consistently on top of their games these days.

arcticfox · 16-04-09, 09:55 PM

Quote:

Originally Posted by FurbtasticM

The freebie world has gone mad, it seems like only FJ and Kudos are consistently on top of their games these days.

too many posts to read here but has anyone suggested that RI might also be waiting for the money from lovefilm?

slash2k01 · 17-04-09, 08:55 AM

Quote:

Originally Posted by arcticfox

too many posts to read here but has anyone suggested that RI might also be waiting for the money from lovefilm?

I don't think it has been suggested yet, but its certainly a strong possibility. Again though, why not a post explaining so (if it is the case).

Just out of interest, does anybody know what the current situation is with the Lovefilm payments? What is their reason for not paying out and is there a time frame or definite date on which they will be paying.

I really hope its soon as I really need a resolution within the next month or so.

Cloverleaf · 17-04-09, 10:34 AM

Quote:

Originally Posted by FurbtasticM

The freebie world has gone mad, it seems like only FJ and Kudos are consistently on top of their games these days.

Yes I believe that exceem supported status should be reviewed much more frequently, or perhaps a third category of 'Exceem Recommended' or something like that should be created. Freepay, Giveaway and RI may all pay out in the end but their users are currently liable to have a cardiac arrest from the stress of chasing them up to get to that point.

Larkino · 17-04-09, 12:37 PM

Quote:

Originally Posted by Cloverleaf

Yes I believe that exceem supported status should be reviewed much more frequently, or perhaps a third category of 'Exceem Recommended' or something like that should be created. Freepay, Giveaway and RI may all pay out in the end but their users are currently liable to have a cardiac arrest from the stress of chasing them up to get to that point.

You can't possibly remove a network from supported networks, just because after 2+ years of good service, they have a small blip...

bigghair · 17-04-09, 01:40 PM

Quote:

Originally Posted by Larkino

You can't possibly remove a network from supported networks, just because after 2+ years of good service, they have a small blip...

A small blip !

I think constantly defending networks whose customer care is declining is not helping anyone out, least of all the network itself

This has been happening for the 18 months i've been using RI, and its been getting steadily worse, lots of activity for a while, then nothing for a month, then an excuse then the same again and again ....

Please, Ash or Donna if you read this, please please remove the "support ticket answered within 24 hours" nonsense as it is really insulting to your customers !

I do hope that Ri gets back on track sometime soon as I do like dealing with them but the waits for anything to get done is soul crushing

cannedsweet · 03-05-09, 04:35 PM

I'm sick, tired and very angry at this absolutely rubbish, non-existent customer service we're getting.The last ticket I sent was on 16th April (again no answer). JUST SEND ME THE BLEEDING CHEQUE!!!!!

Cloverleaf · 05-05-09, 01:05 PM

I looked back and it has been almost 3 months since I first asked for a BT/cheque. Endless delays since then, unanswered tickets and excuses.

My patience has really run out now. I'm wondering what ways there are to twist RIs arm and hopefully get some action.

Is there an equivalent of the BBB in the UK? Perhaps the BBB would still be interested as although RI are UK based, they do operate as a business to US customers...

FurbtasticM · 05-05-09, 04:20 PM

Quote:

Originally Posted by Larkino

edit: you don't have to worry, they will come through, they're just being a bit slow for some reason.

I hope you are right.

delude · 05-05-09, 04:38 PM

If it's getting to that sort of stage, then Why not give Ash a rings?

(Get it?

)

Larkino · 05-05-09, 04:40 PM

lol I think the bold was enough delude, you didn't have to underline it

oh and now you've added get it... what do you take us for?

also:

Quote:

Originally Posted by wheretoturn

Anyone can get my number, though i don't offer phone support,

delude · 05-05-09, 04:43 PM

Quote:

Originally Posted by Larkino

lol I think the bold was enough delude, you didn't have to underline it

oh and now you've added get it... what do you take us for?

also:

haha, I just remember last time I did that (with only the bold) it was ony Schism that understood!

I do apologise

Cloverleaf · 07-05-09, 11:23 AM

Those numbers are out of date and don't work. Anyone got a more recent number? I'm very keen to call and ask what is going on.

15-04-09, 09:13 PM	#81
Tippy 13/10/2010 - Baby Born!! Join Date: Sep 2007 Location: In Barnet! OH NO! Posts: 4,324	Where are Ash & Donna? Need them to answer support ticket ASAP! Tippy __________________ TRADE: WEBSITE: Cool Freebies - Get your FREE Gadget HERE

16-04-09, 09:37 PM	#87
Larkino Call me Vlad Join Date: Jun 2008 Location: South London Posts: 9,503	why do you think posting in this thread will make the wait shorter? we're all waiting... __________________ Free Xbox 360 S \| Free Wii \| Last.FM

16-04-09, 09:49 PM	#88
FurbtasticM ..is a Muppet! Join Date: Oct 2006 Location: Swindon Posts: 10,100	The freebie world has gone mad, it seems like only FJ and Kudos are consistently on top of their games these days. __________________ iPhone deals \| Giveaway \| Free iPhone \| Free iPad

16-04-09, 10:20 AM	#83
rhysjones_1 BANNED Join Date: Jun 2008 Location: South wales Posts: 2,734	Your offered £17 for every referral for amazon vouchers. . . £20 with a gift,

16-04-09, 08:51 PM	#86
cannedsweet iPod Nano 1GB Join Date: Mar 2009 Posts: 31	Can someone out there please view my ticket: 848FF1. Thanks

03-05-09, 04:35 PM	#94
cannedsweet iPod Nano 1GB Join Date: Mar 2009 Posts: 31	I'm sick, tired and very angry at this absolutely rubbish, non-existent customer service we're getting.The last ticket I sent was on 16th April (again no answer). JUST SEND ME THE BLEEDING CHEQUE!!!!!

05-05-09, 01:05 PM	#95
Cloverleaf iPod Nano 2GB Join Date: Nov 2008 Posts: 189	I looked back and it has been almost 3 months since I first asked for a BT/cheque. Endless delays since then, unanswered tickets and excuses. My patience has really run out now. I'm wondering what ways there are to twist RIs arm and hopefully get some action. Is there an equivalent of the BBB in the UK? Perhaps the BBB would still be interested as although RI are UK based, they do operate as a business to US customers...

05-05-09, 04:38 PM	#97
delude Mini Mac Join Date: Mar 2007 Location: UK Posts: 4,655	If it's getting to that sort of stage, then Why not give Ash a rings? (Get it? )

07-05-09, 11:23 AM	#100
Cloverleaf iPod Nano 2GB Join Date: Nov 2008 Posts: 189	Those numbers are out of date and don't work. Anyone got a more recent number? I'm very keen to call and ask what is going on.