WHY am I being ignored!!!!!!!!

cannedsweet · 26-03-09, 04:57 PM

Can someone please tell me when will they unveil the new and wonderful website layout or site maintenance so that our orders can finally be processed....I'm really am sick of all this waiting. I really don't mind waiting, what I mind and in fact HATE is waiting indefinitely. They should give us all an expected waiting time; well that's the least they could do really! ( and by waiting time I don't mean "your ticket will be answered within 24 hours"!!!)

You see they are not giving us these laptops or whatever for free or out of the goodness of their hearts. NO, they do actually get a commission for each and every referral we make. So far we did our end of the deal now they need to do theirs!!!!!!!!!!!!

Larkino · 26-03-09, 04:59 PM

end of this month Ash (owner of RI) said.

I know it's hard to hear, but you will get your gift, just need to be a bit more patient.

You should try reading some of the Giveaway/Freepay (I never thought I would associate those 2 together) threads, people have been waiting since November for their gift!

Cloverleaf · 26-03-09, 05:44 PM

Anyone for a petition to Ash for greens as compensation for being messed around for the last couple of months? 2 greens per week of waiting perhaps?

Tippy · 26-03-09, 09:08 PM

Quote:

Originally Posted by Cloverleaf

Anyone for a petition to Ash for greens as compensation for being messed around for the last couple of months? 2 greens per week of waiting perhaps?

Thats sounds good to me. But won't happen. We can only dream.

Tippy

beezer123 · 26-03-09, 09:56 PM

btw did anyone get verified yesterday in the midweek verifications?

Diesel · 26-03-09, 10:05 PM

Quote:

Originally Posted by beezer123

btw did anyone get verified yesterday in the midweek verifications?

I've learnt from previous experiences that if your own account hasn't been verified at the time it is supposed to on RI, its the same case for everyone else.

beezer123 · 26-03-09, 10:06 PM

I'm not waiting to be verified.
I'm trying to find out if there has been any more life from RI.
Fairly tryin to bring my posts down eh?

beezer123 · 27-03-09, 07:56 AM

Thats my 14 day ticket been automatically closed meaning I've had to re-open it and it is now sitting at 0 days again

Wonder how long it'll sit before it gets seen now.

joewarne · 27-03-09, 02:12 PM

Just an update for everyone, on my account, its changed to the gift being ordered and i can now reset my account

the bank transfer is yet to grace my presence so i hope its hear soon - it should take that long

Hope this helps some ppl to show there is a bit of activity there

beezer123 · 27-03-09, 02:36 PM

Thanks Joe.
Hopefully we should begin to see some more life from them very soon.

FurbtasticM · 27-03-09, 02:52 PM

It's life Jim, but not as we know it

astraldrops · 01-04-09, 11:23 AM

WELL.....where is the new website layout?!!!!!!!!!!!!!!! or was it some sort of an April fools joke?!!!!!

beezer123 · 01-04-09, 12:06 PM

I think this is the last thing on peoples mind's.
People are more worried about getting the customer service things back on track rather than a new design.

I've posted my reply from Ash on the other thread and his words were

"there were some things arose that were out of my control, but we are now back on top form."

He has changed my account to my custom order and I am now in the verification stage.

So hopefully this will be RI getting back on track.

The design can wait for me.
I'd much rather see the support and the network get back on the customers good side.

JimBeam251 · 01-04-09, 07:55 PM

Quote:

Originally Posted by beezer123

I think this is the last thing on peoples mind's.
People are more worried about getting the customer service things back on track rather than a new design.

I've posted my reply from Ash on the other thread and his words were

"there were some things arose that were out of my control, but we are now back on top form."

He has changed my account to my custom order and I am now in the verification stage.

So hopefully this will be RI getting back on track.

The design can wait for me.
I'd much rather see the support and the network get back on the customers good side.

Ooh yay!

cannedsweet · 01-04-09, 11:03 PM

Quote:

Originally Posted by beezer123

"we are now back on top form."

This is really is making me soooooo angry

. No they are no where near "top form". I have been waiting now for 5 days to get a reply to my ticket (Ticket ID: 459373). I've really had enough. I just don't know how much longer I can take this. All I want is the laptop I worked so hard to get the referrals for, and I promise they will not hear my moaning again. This has been dragging on far too long now and I'm getting frustrated. One small advice though: PLEASE remove the "receive a response within 24 hour" insult that greats us everyday. It is just truly offensive!
I know that was quite harsh but it needed to come off my chest or I would have exploded otherwise. Hopefully my next post here would bring better news!!!

beezer123 · 01-04-09, 11:30 PM

Quote:

Originally Posted by cannedsweet

This is really is making me soooooo angry

. No they are no where near "top form". I have been waiting now for 5 days to get a reply to my ticket (Ticket ID: 459373). I've really had enough. I just don't know how much longer I can take this. All I want is the laptop I worked so hard to get the referrals for, and I promise they will not hear my moaning again. This has been dragging on far too long now and I'm getting frustrated. One small advice though: PLEASE remove the "receive a response within 24 hour" insult that greats us everyday. It is just truly offensive!
I know that was quite harsh but it needed to come off my chest or I would have exploded otherwise. Hopefully my next post here would bring better news!!!

I'm not trying to start an argument here, but you do need to be patient.

This is a reply I have had to a ticket that is 20 days old.

You say that you have been waiting 5 days for a reply.
There was something that arose that was out of Ash's control and they are now working to get back on top of things as others are beginning to also see.

There will no doubt be a backlog of support tickets from people who have been waiting for a lot longer than yourself.

All I can say is please just try and be patient, we realise you have worked long and hard to get these refs.

I have a lot of a faith in RI and I'm sure they will certainly be back on "top form" very soon.

Edit: Just realised you have been waiting since Feb for your account to be verified.

Hmmm I'll see if Ash is on MSN any time soon and see if there is anything I can find out for you.

beezer123 · 02-04-09, 09:16 AM

My order has just changed to shipped.
Which laptop is it that you are waiting for btw?

As they order from Amazon but are usually reluctant to buy from any third party sellers on amazon.
It may be that the laptop you want is currently out of stock.

Cloverleaf · 02-04-09, 05:46 PM

I got some replies a couple of days ago but they're still far from 'on top form' as my reply to the ticket has not been answered after 36 hours and they missed a ticket which is now up to 4 days. Things do seem to be picking up slightly which is a good sign I guess.

cannedsweet · 02-04-09, 06:05 PM

Thank you very much beezer123 for your reply and congratulations on your order. Honestly without these reassuring replies I would have lost faith in RI and gave up years ago. I have placed an order for a Sony VAIO NR21 on the 23rd Feb. On the 27th March I had a reply saying that my order was out of stock and they asked me to pick another laptop from Amazon UK up to £420. On the same day I sent them the details and the link of the alternative laptop and since then no reply. My choice was Sony Vaio NS20EP 15.4-inch Laptop, PMDC T3400, 2.16Ghz: Amazon.co.uk: Electronics & Photo
At £449.95 it is slightly higher than the proposed £420. But again I know that the laptop I originally ordered costs £449 (so I think it is fair

)!

Quote:

Originally Posted by beezer123

All I can say is please just try and be patient.

Believe me I'm trying but still at the end of the day I'm human...

arcticfox · 02-04-09, 06:20 PM

Quote:

Originally Posted by cannedsweet

My choice was Sony Vaio NS20EP 15.4-inch Laptop, PMDC T3400, 2.16Ghz: Amazon.co.uk: Electronics & Photo
At £449.95 it is slightly higher than the proposed £420.

Am not exactly sure that the network will buy that from a third party seller. Amazon arent selling it for that price, infact they quote £563.29 as being the price.

26-03-09, 04:59 PM	#42
Larkino Call me Vlad Join Date: Jun 2008 Location: South London Posts: 9,503	end of this month Ash (owner of RI) said. I know it's hard to hear, but you will get your gift, just need to be a bit more patient. You should try reading some of the Giveaway/Freepay (I never thought I would associate those 2 together) threads, people have been waiting since November for their gift! __________________ Free Xbox 360 S \| Free Wii \| Last.FM

26-03-09, 09:56 PM	#45
beezer123 Mini Mac Join Date: Dec 2006 Location: Aberdeenshire Posts: 4,038	btw did anyone get verified yesterday in the midweek verifications? __________________ My Sites Free Nintendo DSi Free Macbook Pro Free Galaxy Nexus Free iPhone 4S Free iPad 2 open spoiler to see what im doing Spoiler currently working on: Verifying: Ordered: Received: Macbook 13 inch from Apple incentives £570 Amazon Voucher instead of second MacBook from Apple.real incentices Netgear DG834N Router from Apple.freebiejeebies £26 Rollersnakes voucher from Apple.freebiejeebies iPod Touch 8Gb from Apple.Freebiejeebies iPod Nano 8gb from Apple.Freebiejeebies £150 Amazon Voucher from gifts.real-incentives £180 amazon voucher from Nextgen.giveaway. 2 x Apple iPhone from Apple incentives COD World at war from Apple Incentives Silver Apple iPod Nano 4gb from Apple incentives Nintendo Ds lite White from forfree4u Noise Magnets x2 forfree4u

26-03-09, 10:06 PM	#47
beezer123 Mini Mac Join Date: Dec 2006 Location: Aberdeenshire Posts: 4,038	I'm not waiting to be verified. I'm trying to find out if there has been any more life from RI. Fairly tryin to bring my posts down eh? __________________ My Sites Free Nintendo DSi Free Macbook Pro Free Galaxy Nexus Free iPhone 4S Free iPad 2 open spoiler to see what im doing Spoiler currently working on: Verifying: Ordered: Received: Macbook 13 inch from Apple incentives £570 Amazon Voucher instead of second MacBook from Apple.real incentices Netgear DG834N Router from Apple.freebiejeebies £26 Rollersnakes voucher from Apple.freebiejeebies iPod Touch 8Gb from Apple.Freebiejeebies iPod Nano 8gb from Apple.Freebiejeebies £150 Amazon Voucher from gifts.real-incentives £180 amazon voucher from Nextgen.giveaway. 2 x Apple iPhone from Apple incentives COD World at war from Apple Incentives Silver Apple iPod Nano 4gb from Apple incentives Nintendo Ds lite White from forfree4u Noise Magnets x2 forfree4u

27-03-09, 07:56 AM	#48
beezer123 Mini Mac Join Date: Dec 2006 Location: Aberdeenshire Posts: 4,038	Thats my 14 day ticket been automatically closed meaning I've had to re-open it and it is now sitting at 0 days again Wonder how long it'll sit before it gets seen now. __________________ My Sites Free Nintendo DSi Free Macbook Pro Free Galaxy Nexus Free iPhone 4S Free iPad 2 open spoiler to see what im doing Spoiler currently working on: Verifying: Ordered: Received: Macbook 13 inch from Apple incentives £570 Amazon Voucher instead of second MacBook from Apple.real incentices Netgear DG834N Router from Apple.freebiejeebies £26 Rollersnakes voucher from Apple.freebiejeebies iPod Touch 8Gb from Apple.Freebiejeebies iPod Nano 8gb from Apple.Freebiejeebies £150 Amazon Voucher from gifts.real-incentives £180 amazon voucher from Nextgen.giveaway. 2 x Apple iPhone from Apple incentives COD World at war from Apple Incentives Silver Apple iPod Nano 4gb from Apple incentives Nintendo Ds lite White from forfree4u Noise Magnets x2 forfree4u

27-03-09, 02:36 PM	#50
beezer123 Mini Mac Join Date: Dec 2006 Location: Aberdeenshire Posts: 4,038	Thanks Joe. Hopefully we should begin to see some more life from them very soon. __________________ My Sites Free Nintendo DSi Free Macbook Pro Free Galaxy Nexus Free iPhone 4S Free iPad 2 open spoiler to see what im doing Spoiler currently working on: Verifying: Ordered: Received: Macbook 13 inch from Apple incentives £570 Amazon Voucher instead of second MacBook from Apple.real incentices Netgear DG834N Router from Apple.freebiejeebies £26 Rollersnakes voucher from Apple.freebiejeebies iPod Touch 8Gb from Apple.Freebiejeebies iPod Nano 8gb from Apple.Freebiejeebies £150 Amazon Voucher from gifts.real-incentives £180 amazon voucher from Nextgen.giveaway. 2 x Apple iPhone from Apple incentives COD World at war from Apple Incentives Silver Apple iPod Nano 4gb from Apple incentives Nintendo Ds lite White from forfree4u Noise Magnets x2 forfree4u

26-03-09, 04:57 PM	#41
cannedsweet iPod Nano 1GB Join Date: Mar 2009 Posts: 31	Can someone please tell me when will they unveil the new and wonderful website layout or site maintenance so that our orders can finally be processed....I'm really am sick of all this waiting. I really don't mind waiting, what I mind and in fact HATE is waiting indefinitely. They should give us all an expected waiting time; well that's the least they could do really! ( and by waiting time I don't mean "your ticket will be answered within 24 hours"!!!) You see they are not giving us these laptops or whatever for free or out of the goodness of their hearts. NO, they do actually get a commission for each and every referral we make. So far we did our end of the deal now they need to do theirs!!!!!!!!!!!!

26-03-09, 05:44 PM	#43
Cloverleaf iPod Nano 2GB Join Date: Nov 2008 Posts: 189	Anyone for a petition to Ash for greens as compensation for being messed around for the last couple of months? 2 greens per week of waiting perhaps?

27-03-09, 02:12 PM	#49
joewarne Mini Mac Join Date: Nov 2007 Location: Great Yarmouth Posts: 4,742	Just an update for everyone, on my account, its changed to the gift being ordered and i can now reset my account the bank transfer is yet to grace my presence so i hope its hear soon - it should take that long Hope this helps some ppl to show there is a bit of activity there

27-03-09, 02:52 PM	#51
FurbtasticM ..is a Muppet! Join Date: Oct 2006 Location: Swindon Posts: 10,100	It's life Jim, but not as we know it __________________ iPhone deals \| Giveaway \| Free iPhone \| Free iPad

01-04-09, 11:23 AM	#52
astraldrops iPod Shuffle Join Date: Apr 2008 Location: UK Posts: 6	WELL.....where is the new website layout?!!!!!!!!!!!!!!! or was it some sort of an April fools joke?!!!!!

01-04-09, 12:06 PM	#53
beezer123 Mini Mac Join Date: Dec 2006 Location: Aberdeenshire Posts: 4,038	I think this is the last thing on peoples mind's. People are more worried about getting the customer service things back on track rather than a new design. I've posted my reply from Ash on the other thread and his words were "there were some things arose that were out of my control, but we are now back on top form." He has changed my account to my custom order and I am now in the verification stage. So hopefully this will be RI getting back on track. The design can wait for me. I'd much rather see the support and the network get back on the customers good side. __________________ My Sites Free Nintendo DSi Free Macbook Pro Free Galaxy Nexus Free iPhone 4S Free iPad 2 open spoiler to see what im doing Spoiler currently working on: Verifying: Ordered: Received: Macbook 13 inch from Apple incentives £570 Amazon Voucher instead of second MacBook from Apple.real incentices Netgear DG834N Router from Apple.freebiejeebies £26 Rollersnakes voucher from Apple.freebiejeebies iPod Touch 8Gb from Apple.Freebiejeebies iPod Nano 8gb from Apple.Freebiejeebies £150 Amazon Voucher from gifts.real-incentives £180 amazon voucher from Nextgen.giveaway. 2 x Apple iPhone from Apple incentives COD World at war from Apple Incentives Silver Apple iPod Nano 4gb from Apple incentives Nintendo Ds lite White from forfree4u Noise Magnets x2 forfree4u

02-04-09, 09:16 AM	#57
beezer123 Mini Mac Join Date: Dec 2006 Location: Aberdeenshire Posts: 4,038	My order has just changed to shipped. Which laptop is it that you are waiting for btw? As they order from Amazon but are usually reluctant to buy from any third party sellers on amazon. It may be that the laptop you want is currently out of stock. __________________ My Sites Free Nintendo DSi Free Macbook Pro Free Galaxy Nexus Free iPhone 4S Free iPad 2 open spoiler to see what im doing Spoiler currently working on: Verifying: Ordered: Received: Macbook 13 inch from Apple incentives £570 Amazon Voucher instead of second MacBook from Apple.real incentices Netgear DG834N Router from Apple.freebiejeebies £26 Rollersnakes voucher from Apple.freebiejeebies iPod Touch 8Gb from Apple.Freebiejeebies iPod Nano 8gb from Apple.Freebiejeebies £150 Amazon Voucher from gifts.real-incentives £180 amazon voucher from Nextgen.giveaway. 2 x Apple iPhone from Apple incentives COD World at war from Apple Incentives Silver Apple iPod Nano 4gb from Apple incentives Nintendo Ds lite White from forfree4u Noise Magnets x2 forfree4u

02-04-09, 05:46 PM	#58
Cloverleaf iPod Nano 2GB Join Date: Nov 2008 Posts: 189	I got some replies a couple of days ago but they're still far from 'on top form' as my reply to the ticket has not been answered after 36 hours and they missed a ticket which is now up to 4 days. Things do seem to be picking up slightly which is a good sign I guess.