New Support Design

beezer123 · 20-02-09, 10:43 AM

Anyone else noticed it?

Looking good Ash.
Guess this is the shape of things to come.
Bring on the new RI.

Larkino · 20-02-09, 11:10 AM

I know, noticed it at like 3 last night

Its looking a bit messed up on my PC, but I love it, very web 2.0.

Looking forward to this new update

JimBeam251 · 20-02-09, 11:53 AM

Looks good,

daunting · 20-02-09, 12:12 PM

not bad is it

Milo - Ash will be working on that problem so should be fixed soon....

wheretoturn · 20-02-09, 12:21 PM

Hey everyone,

Glad you like the support page design, our aim was web 2.0 style

. I've put it up sooner than i wanted to, but it needed doing compared to the old layout on there, was a tad unprofessional.

Will be a while until there are any changes to any other sites unfortunately,

Ash

Cloverleaf · 20-02-09, 12:31 PM

Hi Ash,

I'm also liking the changes to the support, and particularly the bit about replies in 24 hours. I've got a few tickets a good bit longer than that (9 days) do you think you could take a look at them, I guess the oldest one was overlooked somehow. ECBB28, 3D8A30, BA3BCF.

Thanks very much

wheretoturn · 20-02-09, 12:38 PM

Quote:

Originally Posted by Cloverleaf

Hi Ash,

I'm also liking the changes to the support, and particularly the bit about replies in 24 hours. I've got a few tickets a good bit longer than that (9 days) do you think you could take a look at them, I guess the oldest one was overlooked somehow. ECBB28, 3D8A30, BA3BCF.

Thanks very much

We're gonna be working hard over the next few weeks/months/years to ensure that replies take a maximum of 24 hours from the time you submit your query, we have a little backlog which will be dealt with today,

Ash

Cloverleaf · 20-02-09, 12:39 PM

Sounds good, thanks!

daunting · 20-02-09, 01:44 PM

and i moved things around which meant some tickets were missed so apologies if yours was one of them ( and i think they were )

Mica · 20-02-09, 01:55 PM

Looks great! Good to think that some networks are doing their best to keep all of their operations up-to-scratch, not just the money-making part.

Also just thought I'd mention that I've been impressed with the support lately, my custom order has been dealt with excellently.

20-02-09, 10:43 AM	#1
beezer123 Mini Mac Join Date: Dec 2006 Location: Aberdeenshire Posts: 4,038	New Support Design Anyone else noticed it? Looking good Ash. Guess this is the shape of things to come. Bring on the new RI. __________________ My Sites Free Nintendo DSi Free Macbook Pro Free Galaxy Nexus Free iPhone 4S Free iPad 2 open spoiler to see what im doing Spoiler currently working on: Verifying: Ordered: Received: Macbook 13 inch from Apple incentives £570 Amazon Voucher instead of second MacBook from Apple.real incentices Netgear DG834N Router from Apple.freebiejeebies £26 Rollersnakes voucher from Apple.freebiejeebies iPod Touch 8Gb from Apple.Freebiejeebies iPod Nano 8gb from Apple.Freebiejeebies £150 Amazon Voucher from gifts.real-incentives £180 amazon voucher from Nextgen.giveaway. 2 x Apple iPhone from Apple incentives COD World at war from Apple Incentives Silver Apple iPod Nano 4gb from Apple incentives Nintendo Ds lite White from forfree4u Noise Magnets x2 forfree4u

20-02-09, 11:10 AM	#2
Larkino Call me Vlad Join Date: Jun 2008 Location: South London Posts: 9,503	I know, noticed it at like 3 last night Its looking a bit messed up on my PC, but I love it, very web 2.0. Looking forward to this new update __________________ Free Xbox 360 S \| Free Wii \| Last.FM

20-02-09, 01:55 PM	#10
Mica iPod 30gb Join Date: May 2006 Posts: 1,089	Looks great! Good to think that some networks are doing their best to keep all of their operations up-to-scratch, not just the money-making part. Also just thought I'd mention that I've been impressed with the support lately, my custom order has been dealt with excellently. __________________ My rubbish Cheap iPhone incomplete Cheap iPad websites Free iPods

20-02-09, 11:53 AM	#3
JimBeam251 iPod 60gb Join Date: Sep 2008 Location: Liverpool, UK Posts: 1,521	Looks good,

20-02-09, 12:12 PM	#4
daunting RI Customer Support Join Date: Nov 2008 Location: Bont Posts: 122	not bad is it Milo - Ash will be working on that problem so should be fixed soon....

20-02-09, 12:21 PM	#5
wheretoturn Real Incentives Owner Join Date: Jun 2006 Location: Swansea, S. Wales Posts: 2,131	Hey everyone, Glad you like the support page design, our aim was web 2.0 style . I've put it up sooner than i wanted to, but it needed doing compared to the old layout on there, was a tad unprofessional. Will be a while until there are any changes to any other sites unfortunately, Ash

20-02-09, 12:31 PM	#6
Cloverleaf iPod Nano 2GB Join Date: Nov 2008 Posts: 189	Hi Ash, I'm also liking the changes to the support, and particularly the bit about replies in 24 hours. I've got a few tickets a good bit longer than that (9 days) do you think you could take a look at them, I guess the oldest one was overlooked somehow. ECBB28, 3D8A30, BA3BCF. Thanks very much

20-02-09, 12:39 PM	#8
Cloverleaf iPod Nano 2GB Join Date: Nov 2008 Posts: 189	Sounds good, thanks!

20-02-09, 01:44 PM	#9
daunting RI Customer Support Join Date: Nov 2008 Location: Bont Posts: 122	and i moved things around which meant some tickets were missed so apologies if yours was one of them ( and i think they were )