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Problems with RI?
This is a discussion on Problems with RI? within the Real Incentives forums, part of the Old Networks category; Ash, are you sure you have got the hair sillouettes the right way round!!...
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This is a discussion on Problems with RI? within the Real Incentives forums, part of the Old Networks category; Ash, are you sure you have got the hair sillouettes the right way round!!...
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03-03-09, 09:36 AM
| #101 |
| Mr Baldy Chicken  Join Date: Mar 2006
Posts: 13,994
   | Ash, are you sure you have got the hair sillouettes the right way round!! |
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04-03-09, 12:44 PM
| #102 |
| iPod 30gb Join Date: May 2006
Posts: 1,089
 | I think my account may be invisible to RI...
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07-03-09, 12:41 AM
| #103 |
| iPod 30gb Join Date: May 2006
Posts: 1,089
| OK getting a bit silly now. What do I do next; another support ticket on top of the unanswered one?
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07-03-09, 12:45 AM
| #104 | |
| iPod 60gb  Join Date: Sep 2008
Posts: 1,586
| Quote:
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07-03-09, 09:44 AM
| #105 | |
| Call me Vlad  Join Date: Jun 2008 Location: South London
Posts: 9,503
| Quote:
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07-03-09, 10:49 AM
| #106 |
| iPod 30gb Join Date: May 2006
Posts: 1,089
| I know its just an honest mistake and a series of unluckiness but if you follow this thread its got a bit frustrating! Order (bank transfer) processing for a month and the support ticket which Ash recommended sending in (see back a page in the thread) was done nearly a week ago. Just sent another.
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09-03-09, 09:50 PM
| #107 |
| iPod 30gb Join Date: May 2006
Posts: 1,089
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09-03-09, 10:00 PM
| #108 | |
| iPod 60gb Join Date: Sep 2008
Posts: 1,586
| Quote:
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09-03-09, 11:42 PM
| #109 |
| iPod 30gb Join Date: May 2006
Posts: 1,089
| I haven't bothered PM'ing anyone as you'd assume any RI staff would look in this forum... Donna, anyone, please look at my ticket! Or better still just bloomin' process my account!
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10-03-09, 12:37 AM
| #110 | |
| iPod 60gb Join Date: Sep 2008
Posts: 1,586
| Quote:
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10-03-09, 12:40 AM
| #111 |
| Mini Mac  Join Date: Dec 2006 Location: Aberdeenshire
Posts: 4,038
| Well I'm pretty sure that donna does support tickets and does some of the verifications too. Not sure about the order processing, that may be down to Ash.
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10-03-09, 09:24 AM
| #112 | |
| Mr Baldy Chicken Join Date: Mar 2006
Posts: 13,994
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10-03-09, 01:09 PM
| #113 |
| Mini Mac  Join Date: May 2008 Location: Sandfields, Port Talbot
Posts: 4,079
| The new support site says recieve a responce within 24 hours excluding weekends. Quite a poop claim really. Ah well im not to botthered I can wait. |
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10-03-09, 04:09 PM
| #114 |
| Call me Vlad Join Date: Jun 2008 Location: South London
Posts: 9,503
| im bloody well bothered Been waiting over 2 weeks to go from processing, and it still hasn't changed I've replied to an older support ticket of mine, but had no answer to that. I'll try another support ticket... but How long have you been waiting Mica?
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10-03-09, 05:21 PM
| #115 | |
| iPod 30gb Join Date: May 2006
Posts: 1,089
| Quote:
Most frustrating thing was Ash suggesting I raise a support ticket to get it sorted out! Nearly two weeks later... noot.
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10-03-09, 05:21 PM
| #116 | |
| Call me Vlad Join Date: Jun 2008 Location: South London
Posts: 9,503
| Quote:
On the bright side, least you haven't been waiting months from GA
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10-03-09, 09:57 PM
| #117 | |
| iPod 30gb Join Date: May 2006
Posts: 1,089
| Quote:
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11-03-09, 08:03 AM
| #118 |
| iPod Nano 2GB  Join Date: Nov 2008
Posts: 189
| Everytime I hear from RI that they've changed and improved things and that long response times were a glitch, I do believe them. I really want RI to have good support as their sites have good ratios etc. When I saw the 'response within 24 hours' graphic on support I was particularly happy that it seemed everything had finally been sorted. However, I have a ticket up to 11 days with no response and another that is up over 48 hours of working days without reply. Are other people getting replies? It really is such a shame when working on a site gets so stressful! And as someone said elsewhere, I really feel sorry for those who have not discovered exceem and cannot seek any form of explanation/reassurance. Sorry for another negative post. I will certainly be posting positive things if/when responses become consistent and reliable, but this is not something I have experienced in the last few months. Last edited by Cloverleaf; 11-03-09 at 08:07 AM.. |
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11-03-09, 09:59 AM
| #119 |
| iPod 20gb  Join Date: Jun 2007
Posts: 909
| Long time now speak people. What is happening, I've had a ticket open since friday and still no reply???  |
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12-03-09, 08:01 PM
| #120 |
| iPod Nano 2GB Join Date: Nov 2008
Posts: 189
| Well I've still not received a reply. My ticket has reached 2 weeks unanswered. This is pretty terrible service when the site is covered in response time claims that are just not being met. |
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