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This is a discussion on Non-responsive ticket within the Real Incentives forums, part of the Old Networks category; Hi there. I am currently in a trade with another Exceem member and I completed my offer on 25th November ...
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15-12-08, 09:18 AM
| #1 |
| iPod Nano 1GB Join Date: Nov 2008 Location: Cambridgeshire
Posts: 38
 | Non-responsive ticketHi there. I am currently in a trade with another Exceem member and I completed my offer on 25th November but it wasn't tracked. I've raised a support ticket on the 28th November and after some initial communication I was finally told on the 7th December that my offer will go green within 24 hours. Well we're now over a week and it still hasn't been credited. Both my trader and myself have chased this up but without any response. Please can the admin look into it ASAP as my trader is desperate to get credit and I'd like to complete the trade too. The ticket number is 2AB87C. Thanks, Mark |
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15-12-08, 09:24 AM
| #2 |
| iPod 20gb  Join Date: Nov 2008
Posts: 709
 | It's a shame mate. But i got stung by two people who I traded with. the first one cripple when i 'leant' on him the other one has disappeared completely. After submitting a ticket they removed the green I had done for him. There are always scum who will pick on people who are trusting. Just gotta be so careful |
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15-12-08, 10:26 AM
| #3 | |
| iPod Nano 1GB Join Date: Nov 2008 Location: Cambridgeshire
Posts: 38
| Quote:
My trader has completed their offer for me and is showing green but it is my offer that is not showing as green (or even yellow) for them so at the moment they are losing out. I'm annoyed with Real Incentives' support as they haven't responded to any recent messages despite both myself and my trader putting pressure on them. | |
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15-12-08, 11:00 PM
| #4 |
| BANNED Join Date: Jun 2008 Location: South wales
Posts: 2,734
 | I haven't had a response in age about 20 days now, we just have to be patient i guess |
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16-12-08, 06:21 AM
| #5 | |
| iPod 20gb  Join Date: Feb 2008
Posts: 596
 | Quote:
and what offer did you complete?? Lovefilm takes upto 2 - 4 weeks. I would suggest creating a new support ticket.... And provide everything, including proof of you completing your side of the trade too. Real Have replied to everyone of my support tickets. So I don't think they are ignoring you.... Just give it another try, Last edited by spiritual; 16-12-08 at 06:23 AM.. | |
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16-12-08, 08:36 AM
| #6 | |
| iPod Nano 1GB Join Date: Nov 2008 Location: Cambridgeshire
Posts: 38
| I completed the Jackpot Joy offer so I know it should have tracked quicker than the notoriously slow Lovefilm. I've also provided all the necessary documentation they need and the last response I got from them was... Quote:
I may have to start a new support ticket just to get them to notice me! I'm also now disappointed that a representative of RI hasn't been on here to comment. | |
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16-12-08, 08:55 AM
| #7 |
| Real Incentives Owner  Join Date: Jun 2006 Location: Swansea, S. Wales
Posts: 2,131
| Only just seen this thread.... Your account will be sorted for you by the end of the day, we've got a load of orders & verifications to get done today, and your account will be sorted as we go along, please check back around 5pm for an update to your ticket, this applies to all awaiting a response/gift/verification, Ash |
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16-12-08, 09:00 AM
| #8 | |
| iPod 20gb Join Date: Feb 2008
Posts: 596
| Quote:
Jackpot my take a lot longer than 24 hours if I am not mistaken. I think it's around 1-2 weeks. or I could be mistaken. As for you being disappointed I'm sorry to hear that. You will however see that most people have had a ticket reply. Myself included. in less than 24 hours.... "Speak of the Devil" lmao.... | |
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16-12-08, 09:49 AM
| #9 | |
| iPod Nano 1GB Join Date: Nov 2008 Location: Cambridgeshire
Posts: 38
| Quote:
Okay many thanks. I appreciate that you're probably experiencing a lot more work at the moment getting the orders out before christmas. I was getting a little worried that my ticket had been lost amongst the christmas rush! Many thanks for your response. | |
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16-12-08, 10:49 AM
| #10 |
| BANNED Join Date: Jun 2008 Location: South wales
Posts: 2,734
| yep i got my reply last night |
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16-12-08, 12:45 PM
| #11 |
| iPod 60gb  Join Date: Sep 2008 Location: Liverpool, UK
Posts: 1,521
| Ash can you check my tickets too please  48625 My friend said can you check 48660 Cheers Lee |
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16-12-08, 03:24 PM
| #12 | |
| RI Customer Support  Join Date: Nov 2008 Location: Bont
Posts: 122
| Quote:
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16-12-08, 03:32 PM
| #13 | |
| iPod 60gb Join Date: Sep 2008 Location: Liverpool, UK
Posts: 1,521
| Quote:
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16-12-08, 05:40 PM
| #14 | |
| iPod Nano 1GB Join Date: Apr 2008
Posts: 92
| Quote:
PS : I am the person waiting for the green on my account with macray76 | |
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16-12-08, 09:19 PM
| #15 |
| iPod 20gb  Join Date: Nov 2007 Location: Dagenham, Essex
Posts: 978
| Check mine too Ash! lol Ticket ID: 422E7E Been waiting for my custom order to be set up! It's xmas presents, think of the poor kids! |
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16-12-08, 09:43 PM
| #16 | |
| iPod Nano 1GB Join Date: Nov 2008 Location: Cambridgeshire
Posts: 38
| Quote:
I'm sure they're extrememly busy working through all the queries and orders so fingers crossed I'll be seeing my green in the morning! | |
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16-12-08, 09:51 PM
| #17 | |
| iPod 60gb Join Date: Sep 2008 Location: Liverpool, UK
Posts: 1,521
| Quote:
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17-12-08, 08:39 AM
| #18 |
| iPod Nano 1GB Join Date: Nov 2008 Location: Cambridgeshire
Posts: 38
| Got my green! Many thanks to all at RI for their hard work! Happy Christmas! |
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17-12-08, 09:01 AM
| #19 |
| iPod Nano 1GB Join Date: Apr 2008
Posts: 92
| Thanks ASH i can confirm green |
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17-12-08, 09:14 AM
| #20 |
| iPod 60gb Join Date: Sep 2008 Location: Liverpool, UK
Posts: 1,521
| I got my green! yay thanks Ash hopefully my friend's accont will be resolved too and then i will have 8 towards my PS3 |
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