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This is a discussion on Support & Uploading Attachments within the Real Incentives forums, part of the Old Networks category; It doesnt work by the way....just in case anyone at RI actually reads this site. Still creating 0 byte files ...
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10-11-08, 08:57 PM
| #1 |
| iPod Nano 2GB Join Date: Aug 2008
Posts: 191
 | Support & Uploading AttachmentsIt doesnt work by the way....just in case anyone at RI actually reads this site. Still creating 0 byte files even though its probs been like that for over 2 weeks. And your response time is crap as well by the way. Rubbish. |
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10-11-08, 08:59 PM
| #2 | |||
| Mini Mac Join Date: Jan 2007 Location: Manchester
Posts: 5,515
 | Re: Support & Uploading AttachmentsQuote:
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Oh, and prepare for some (justified?) abuse about that last comment!  | |||
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10-11-08, 09:00 PM
| #3 |
| blah blah blah  Join Date: Nov 2005 Location: Here
Posts: 18,023
 | Re: Support & Uploading AttachmentsIf its so "rubbish", feel free to use a different site 
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10-11-08, 09:00 PM
| #4 |
| Call me Vlad  Join Date: Jun 2008 Location: South London
Posts: 9,512
| Re: Support & Uploading Attachmentserr no, I would have to disagree with that RI are one of the best networks out there, (else they wouldn't be supported), and there is already an ACTIVE member of RI who both views and replies to threads. They support ticket response times are very good (in my experience), and it seems to me that you have a very negative attitude. Try posting in your support ticket that uploading attachments doesn't work. If you are uploading a screenshot/image, host it with photobucket/imageshack and post a link so that RI can easily access it... edit: it seems im not alone 
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10-11-08, 09:01 PM
| #5 | |
| Mini Mac Join Date: Jan 2007 Location: Manchester
Posts: 5,515
| Re: Support & Uploading AttachmentsQuote:
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10-11-08, 09:31 PM
| #6 | |||
| iPod Nano 2GB Join Date: Aug 2008
Posts: 191
| Re: Support & Uploading AttachmentsQuote:
. Obviously when the ticket uploading didnt work I provided them with a link but the fact its taken them so long to reply its been removed now due to space requirements. I also told them on the ticket, the php errors all over the page I originally got are now gone but the problem still persists. Its my guess they have removed that line from the the code rather than fixing the problem... Theyve got links but why should I even need to provide them one when they have an upload facility on their support pages? Works on other sites... Quote:
the_saint: your posts dont even warrant a reply Quote:
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10-11-08, 09:36 PM
| #7 | |
| blah blah blah Join Date: Nov 2005 Location: Here
Posts: 18,023
| Re: Support & Uploading AttachmentsQuote:
moaning on exceem about it isnt going to help anyone but feel free
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11-11-08, 07:33 AM
| #8 | |
| iPod Nano 2GB Join Date: Aug 2008
Posts: 191
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if he had responded in a timely manor he would have had all the details but since he didnt the link i provided him with has been removed. now thats not his fault but if he repsonded in less than 10 days then it wouldnt be a problem would it. why wouldnt he be able to read it? is he illiterate or was that a backhanded dig at me? actually of course it wouldnt have been a dig at me would it, you wouldnt do that to anyone... | |
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11-11-08, 07:47 AM
| #9 | |
| ..is a Muppet!  Join Date: Oct 2006 Location: Swindon
Posts: 10,244
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The way in which johns_ar has posted his concerns isn't going to win him any fans but the he is right on the underlying issue. As much as we all love Ash, Ri's service has dropped off badly over recent weeks in lots of ways and he needs to get back on track if he wants to keep up with the competition. He admitted the same himself but I can't see that much has changed since. Ash needs to know if people are not happy, as do others who are thinking of joining the network or comparing it to others. I for one have stopped referring to Ri until things improve.
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11-11-08, 09:52 AM
| #10 |
| iPod Nano 2GB Join Date: Aug 2008
Posts: 191
| The only reason I have brought it on here is because I've raised a ticket with them and expected them to deal with it. It's taken them that long that all the details I provided (because their support system isnt working as it should) have had to be removed. Plus it was a warning to people uploading attachments to them to accompany their ticket. I used RI through a trade for which I've received the green from the other party but I'm left looking like I've not chased it up, or raised a ticket through shoddy support. |
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11-11-08, 10:07 AM
| #11 | |
| iPod 20gb  Join Date: Feb 2008
Posts: 596
   | Quote:
Their are more than just you waiting in line for responses to their support tickets you know. Do you expect RI to be sitting at the computer 24 hours a day 7 days a week? They have a life outside if the business too. At the end of the day your getting all these freebies for free. No matter how long the waiting period is. | |
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11-11-08, 10:19 AM
| #12 | |
| iPod 30gb  Join Date: Mar 2008 Location: north east
Posts: 1,355
| Quote:
Last edited by SandDancer; 11-11-08 at 10:21 AM.. | |
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11-11-08, 10:36 AM
| #13 | |
| ..is a Muppet! Join Date: Oct 2006 Location: Swindon
Posts: 10,244
| Quote:
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11-11-08, 10:45 AM
| #14 | |
| iPod 20gb Join Date: Feb 2008
Posts: 596
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11-11-08, 10:46 AM
| #15 |
| iPod 30gb Join Date: Mar 2008 Location: north east
Posts: 1,355
| well to be honest i have never had anything to do with ash other than with a support ticket ( as i only recently signed upto RI ) like furbs says above things have defo took a plunge over the last month or so . there are a few threads in this section now all asking the same thing = WHATS GOING ON , no support tickets answered . and no reply from ash on here , but i have just noticed that ash was back on here yesterday to give away a graphics card he no longer needs ( very nice of him ) if he has time to do that then why are people still waiting for replys to tickets and also threads on here |
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11-11-08, 11:55 AM
| #16 | |
| ..is a Muppet! Join Date: Oct 2006 Location: Swindon
Posts: 10,244
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There are clearly issues, Ash himself posted in a thread not so long ago acknowledging those. My aim in posting is not to start a witch hunt, I like Ash and want to see him getting back on track.
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11-11-08, 01:51 PM
| #17 | |
| blah blah blah Join Date: Nov 2005 Location: Here
Posts: 18,023
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quite frankly, I hope he does sod all about it for you and you don't get the green, if this is your attitude...how I'd laugh 
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11-11-08, 01:59 PM
| #18 | |
| blah blah blah Join Date: Nov 2005 Location: Here
Posts: 18,023
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If people want to have a moan, they can at least do it with courtesy and they have the right to change networks at any time if they are dissatisfied with the one they are on (like you have) instead of spitting the dummy out.
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11-11-08, 05:13 PM
| #19 |
| Call me Vlad Join Date: Jun 2008 Location: South London
Posts: 9,512
| just wanted to add, (don't know if someones said this already), but it's fine to have an opinion of a network, but when you voice your opinion, make sure it is done politely, and not just slating the entire network from your 1 experience
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11-11-08, 09:27 PM
| #20 | ||||
| iPod Nano 2GB Join Date: Aug 2008
Posts: 191
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I dont expect them to be on 24/7 no but its a business for them at the end of the day and I know for a fact theyll be doing quite nicely out of it. If I took 2 weeks to sort out a multitude of simple things in my job id be sacked. If I went to my boss and said oh yeah i know things have took a slide of late and i didnt do anything to sort it then id get my arse kicked...so whats the difference? Quote:
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