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Old 19-08-08, 06:45 PM   #1
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Non-Credit, been over 30 days Ash


Hello all,

Hi Ash, I wanted to know if anything has been done regarding my non credited booksdirect that I placed over a month ago, actually before I went away which was the same time you did.

I have put in a support ticket and sent the nocredit email over 30 days ago.

Support ticket ID:3CA792

Been around 5 days now.

Thanks

Gary
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Old 19-08-08, 06:54 PM   #2
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Re: Non-Credit, been over 30 days Ash


I could have sworn this was exceem and not real-incentives support page.
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Old 19-08-08, 07:16 PM   #3
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Re: Non-Credit, been over 30 days Ash


It seems to have developed into that....
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Old 19-08-08, 07:19 PM   #4
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Re: Non-Credit, been over 30 days Ash


I dont think you can blame people, everyone is only using this as a last resort because otherwise you hear nothing from support!
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Old 19-08-08, 07:23 PM   #5
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Re: Non-Credit, been over 30 days Ash


True...although i have never had a prob with the support tickets, all 3 i have submitted have been answered in bout 3 days....which was nice
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Old 19-08-08, 07:42 PM   #6
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Re: Non-Credit, been over 30 days Ash


Tell us your secret citizen????
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Old 19-08-08, 07:56 PM   #7
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Re: Non-Credit, been over 30 days Ash


Quote:
Originally Posted by aberritt View Post
Tell us your secret citizen????
What secret is that then??
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Old 19-08-08, 07:59 PM   #8
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Re: Non-Credit, been over 30 days Ash


Quote:
Originally Posted by arcticfox View Post
I could have sworn this was exceem and not real-incentives support page.
Must be because people get a faster response here, it's also posted under "Real-Incentives" section of the boards so I see no problem with raising issues with how fast support re-act to support tickets in their section of the boards...
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Old 19-08-08, 08:03 PM   #9
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Re: Non-Credit, been over 30 days Ash


Quote:
Originally Posted by Garyl2k View Post
Must be because people get a faster response here, it's also posted under "Real-Incentives" section of the boards so I see no problem with raising issues with how fast support re-act to support tickets in their section of the boards...
My point exactly mate
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Old 19-08-08, 08:13 PM   #10
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Re: Non-Credit, been over 30 days Ash


my support has been hit or miss, I've had near-real time conversations with ash, some waited over a week,
my trick is to try and post it at a time you and safley assume he'll be online
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Old 19-08-08, 08:24 PM   #11
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Re: Non-Credit, been over 30 days Ash


I must admit since ash has been on holz theres been a bit of a slow down in support responses, lets hope ash returns to his good ways.
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Old 19-08-08, 08:28 PM   #12
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Re: Non-Credit, been over 30 days Ash


Quote:
Originally Posted by ainsleee View Post
I must admit since ash has been on holz theres been a bit of a slow down in support responses, lets hope ash returns to his good ways.
yeh, i can't disagree with that, I've seen less then 5 posts from here from him since then
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Old 19-08-08, 08:33 PM   #13
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Re: Non-Credit, been over 30 days Ash


I seem to see a lot of people post in these boards with issues with support ticket response times, I know R.I are a great site but I got referrals for my gift and have completed the offer way over a month ago, in fact was 2 weeks before I went away which was same time Ash went on holiday.
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Old 19-08-08, 08:41 PM   #14
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Re: Non-Credit, been over 30 days Ash


when did you subbmit the ticket?
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Old 19-08-08, 08:41 PM   #15
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Re: Non-Credit, been over 30 days Ash


he's ok he's not done a runner lol, i chatted to him on MSN, he has loads of tickets to go through...u will get a reply
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Old 19-08-08, 08:45 PM   #16
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Re: Non-Credit, been over 30 days Ash


I sent a support ticket round 5 days ago to remind them that it's now been over 30 days since I sent the requested no credit email that I was told to send.

Even then I had to respond in these boards before I got a response, I waited more then 5 days then. I sent the email on 11th July I believe, not 100% sure but it had everything they requested.
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Old 19-08-08, 08:47 PM   #17
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Re: Non-Credit, been over 30 days Ash


Quote:
Originally Posted by TheDetox View Post
he's ok he's not done a runner lol, i chatted to him on MSN, he has loads of tickets to go through...u will get a reply
Yeah I know he wouldn't do that, I actually have a lot of respect for Ash and have nothing against him or his site. Just seems you get a quicker response here so thought I'd push things along it's way a little quicker
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Old 19-08-08, 08:53 PM   #18
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Re: Non-Credit, been over 30 days Ash


well he hasn't been on msn as much, so he must be really busy, cuz he normally on alot more, and im waiting on a ticket, but i know it will get sorted soon, not waited as long as u, but it's not freecack, so u will get a reply
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Old 20-08-08, 09:23 AM   #19
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Re: Non-Credit, been over 30 days Ash


I have been waiting about 2 weeks for a response but guess I will just have to wait after reading these posts. Hope all gets back to normal soon
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