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Old 11-08-08, 09:40 PM   #1
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Lovefilm not tracked


Hi

I signed up for the lovefilm trial last year yet my account still says I havent completed an offer. I definetly have because I'm still a subscriber.

I've tried contacting support and they said it maybe a cookie problem that it didnt get track and I should contact the credit department (think that was the name).

I emailed them with my sign up email from lovefilm over two months ago and still havent heard anything.

Does anyone know what else I can do?

Many thanks
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Old 12-08-08, 02:06 PM   #2
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Re: Lovefilm not tracked


a year ago? wow
ermm, when people have had this problem before it's been sorted on support ticket,
some antivirus scanners delete cookies, i know mine picks it up, i guess if you delete it when your doin your offer it could be a problem
if i were you, sbmit another support ticket
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Old 12-08-08, 06:12 PM   #3
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Re: Lovefilm not tracked


Yeah I'm currently having the same problem with a mistracked offer and I sent off some screenshots of account history and stuff. I haven't heard back yet but the guy who runs the site has pretty high reviews on here so I think he will get round to it eventually if you send a new ticket once a week or something.
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