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This is a discussion on Replying to support tickets within the Real Incentives forums, part of the Old Networks category; Hi, does anyone know how long it usually takes for ash to reply to a support ticket?I filed one because ...
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04-03-08, 08:06 PM
| #1 |
| iPod 20gb  Join Date: Nov 2007 Location: Gravesend, Kent
Posts: 751
 | Replying to support ticketsHi, does anyone know how long it usually takes for ash to reply to a support ticket?I filed one because I wasn't credited for an offer I did (bingos.co.uk) and it hasn't been replied to for over 6 days now. I've also pm'd ash but no reply to that either. I haven't been contacted at all so I don't even know if they want me to send them evidence of the offer completion. i've got the required number of greens for my item (plus a few more) and so i'm just waiting around to get credited. I understand that ash gets swamped with pms and support tickets but at the same time I would like to have heard something by now, just so I know they are dealing with it. if anyone has any suggestions of anything else I can do I would be grateful. thanks in advance. |
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05-03-08, 12:06 AM
| #2 |
| iPod Nano 1GB  Join Date: Jan 2008 Location: Sunny Bournemouth
Posts: 60
| Re: Replying to support ticketshi... make sure you dont reply to your own ticket as it moves it to the bottom of the list.. |
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05-03-08, 12:28 AM
| #3 |
| iPod 20gb Join Date: Nov 2007 Location: Gravesend, Kent
Posts: 751
| Re: Replying to support ticketsyeh i know m8, gets sent right back to the bottom of the pile again. I haven't replied to the ticket. hopefully ash will get it sorted out soon. |
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