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Tradedoubler Down, Crediting affected.

This is a discussion on Tradedoubler Down, Crediting affected. within the Real Incentives forums, part of the Old Networks category; Hey, Just a notice to say that tradedoubler is currently down, and has been since around 4.00pm yesterday (01/01/08). This ...

 
 
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Old 02-01-08, 06:10 AM   #1
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Tradedoubler Down, Crediting affected.


Hey,

Just a notice to say that tradedoubler is currently down, and has been since around 4.00pm yesterday (01/01/08). This means that no credits have been applied to any accounts. This goes for all networks that use TD, which is all of them as far as im aware.

We are very much hoping that this hasnt affected tracking, but cannot guarantee it, as it is out of our hands. We will keep you up to date on the situation.

For those that do now know, Tradedoubler manage the link between us and our advertisers, so that we can credit the correct users etc for offer completions,

Thanks,

Ash
 
Old 02-01-08, 11:12 AM   #2
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Re: Tradedoubler Down, Crediting affected.


yehh its true, one ref told me he did lovefilm yesterday and he never went pending!
 
Old 02-01-08, 11:21 AM   #3
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Re: Tradedoubler Down, Crediting affected.


Just to let you know - TD is still down, but it looks like the leads have tracked as it says that tracking is currently 16 hours behind
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Old 02-01-08, 11:31 AM   #4
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Re: Tradedoubler Down, Crediting affected.


Quote:
Originally Posted by moviedrome View Post
Just to let you know - TD is still down, but it looks like the leads have tracked as it says that tracking is currently 16 hours behind
Oh thats good. If they havent is there going to be alot of support tickets filed?
 
Old 02-01-08, 11:52 AM   #5
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Re: Tradedoubler Down, Crediting affected.


Quote:
Originally Posted by Alexd View Post
Oh thats good. If they havent is there going to be alot of support tickets filed?
What you're best to do if tracking has been affected is emailing anyone that may have went yellow for you during this time and politely thank them for taking an interest in your site and if they have completed an offer and it isnt showing, then ask them to send a support ticket to the site.

Chances are they didnt sign up and they wont reply, or at least reply politely but unless they read exceem they wont know about tracking issues and put it down to being ripped off.
 
Old 02-01-08, 01:13 PM   #6
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Re: Tradedoubler Down, Crediting affected.


I thought there was something up, my mate signed up yesterday while I was talking to him on msn, he did the Coral one then went offline and all my other greens have done the Coral one aswell and it changes after about ten mins.I was thinking that he had just done it wrong but I couldn't work out how that would be possible besides not placing a £5 bet but he said he had. Should I send a support ticket in or just wait a while, I'm on ps3.freebiejeebies it showed him signed up just offer never changed to completed
 
Old 02-01-08, 01:30 PM   #7
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Re: Tradedoubler Down, Crediting affected.


Quote:
Originally Posted by hystrix cri View Post
I thought there was something up, my mate signed up yesterday while I was talking to him on msn, he did the Coral one then went offline and all my other greens have done the Coral one aswell and it changes after about ten mins.I was thinking that he had just done it wrong but I couldn't work out how that would be possible besides not placing a £5 bet but he said he had. Should I send a support ticket in or just wait a while, I'm on ps3.freebiejeebies it showed him signed up just offer never changed to completed
Please wait a while before sending in a support ticket because the offers are still behind at present but hopefully this will be resolved before the end of today.
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Old 02-01-08, 01:45 PM   #8
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Re: Tradedoubler Down, Crediting affected.


I'll just check on here for when it says everything is back to normal and if it's then not changed by tomorrow and I've spoke to the person thats done the offer I'll send one in. Would it be better to not get people to sign up today then?
 
Old 02-01-08, 01:46 PM   #9
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Re: Tradedoubler Down, Crediting affected.


The offers are still tracking as far as we're aware - but they're not being reported back at the moment - td must be doing something to their database (it seems to happen at the start and end of the months)
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Old 02-01-08, 02:08 PM   #10
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Re: Tradedoubler Down, Crediting affected.


I hope to god all the offers are tracked

Finally started working sites again and this happens PSH!!
 
Old 02-01-08, 05:34 PM   #11
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Re: Tradedoubler Down, Crediting affected.


Is everything fine now? im asking cuz signups from yesterday went pending???
 
Old 02-01-08, 05:38 PM   #12
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Re: Tradedoubler Down, Crediting affected.


i had a Gala bingo and Coral green but no lovefilm pendings yet.
 
Old 02-01-08, 05:39 PM   #13
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Re: Tradedoubler Down, Crediting affected.


Quote:
Originally Posted by sajidibby View Post
Is everything fine now? im asking cuz signups from yesterday went pending???
Its still behind, but all of yesterdays completions have now been credited/placed on pending status

Ash
 
Old 02-01-08, 06:05 PM   #14
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Re: Tradedoubler Down, Crediting affected.


the coral one my mate did yesterday has gone green now
 
Old 02-01-08, 06:30 PM   #15
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Re: Tradedoubler Down, Crediting affected.


are USA refs going through tradedoubler? - and has it started crediting todays stuff yet?

ash check pm regarding amazon voucher instead of itunes voucher (promotion from last month)
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Old 02-01-08, 06:32 PM   #16
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Re: Tradedoubler Down, Crediting affected.


TD is now credited to 3pm today, and is a european affiliate network so the USA ones wont be affected.
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