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This is a discussion on Support within the Real Incentives forums, part of the Old Networks category; I dont wanna knock real incentives because my shuffle came literally within days last time, just wondering how long people ...
 
 
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Old 27-12-07, 09:43 AM   #1
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Support
I dont wanna knock real incentives because my shuffle came literally within days last time, just wondering how long people find it takes to get a reply from their support though? I submitted a ticket on 13/12 which Im still waiting for a reply and as a result actually made a very similar ticket because I had forgot I had made the first 1
 
Old 27-12-07, 09:46 PM   #2
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Re: Support
bump - also crediting time? The first guy I raised the initial ticket about completed an offer a week before i raised the ticket how long is this taking everyone else, seems a bit long
 
Old 27-12-07, 09:56 PM   #3
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Re: Support
well i know Ash has been taking some well deserved time off lately, sooo i think he'll be replying soon.
 
Old 27-12-07, 10:00 PM   #4
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Re: Support
Quote:
Originally Posted by djgallagher View Post
I dont wanna knock real incentives because my shuffle came literally within days last time, just wondering how long people find it takes to get a reply from their support though? I submitted a ticket on 13/12 which Im still waiting for a reply and as a result actually made a very similar ticket because I had forgot I had made the first 1
please read:
Back to work


We had some recent downtime yesterday, so nothing could be done, everything should be all up to date by the end of tomorrow,

Ash
 
Old 28-12-07, 01:15 AM   #5
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Re: Support
ok thanks ash
 
Old 29-12-07, 01:59 PM   #6
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Re: Support
hmm still not had a reply to either ticket or any of my referrals credited dont suppose theres been any news on those itunes/amazon vouchers either?
 
Old 29-12-07, 06:10 PM   #7
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Re: Support
no reply from 16th...
 
Old 29-12-07, 09:48 PM   #8
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Re: Support
Quote:
Originally Posted by djgallagher View Post
hmm still not had a reply to either ticket or any of my referrals credited dont suppose theres been any news on those itunes/amazon vouchers either?
I got an Amazon voucher instead of an itunes one a week or so ago. Still waiting on replies to a couple of support tickets though...........
 
Old 29-12-07, 10:29 PM   #9
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Re: Support
Quote:
Originally Posted by owenroberts View Post
I got an Amazon voucher instead of an itunes one a week or so ago. Still waiting on replies to a couple of support tickets though...........
I asked for amazon voucher too isntead, sent a pm to ash like he said, havent got it yet though
 
Old 29-12-07, 10:30 PM   #10
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Re: Support
:O:O:O i requested one by PM and got no reply
 
Old 29-12-07, 10:51 PM   #11
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Re: Support
Don't know what to say!
 
Old 30-12-07, 02:35 PM   #12
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Re: Support
ffs i wait 16 days for a response just to be told that my referrals will have to send in their own tickets
 
Old 30-12-07, 02:46 PM   #13
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Re: Support
Quote:
Originally Posted by djgallagher View Post
ffs i wait 16 days for a response just to be told that my referrals will have to send in their own tickets
Apologies for the delay in your ticket as said in your ticket, but we cannot deal with no credits without the referral contacting us directly. You can now expect tickets to be answered within 48 hours,

Ash
 
Old 30-12-07, 02:48 PM   #14
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Re: Support
Quote:
Originally Posted by wheretoturn View Post
You can now expect tickets to be answered within 48 hours,
Just to clarify, is this everyone or just him on this matter?
 
Old 30-12-07, 02:49 PM   #15
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Re: Support
Quote:
Originally Posted by the_saint View Post
Just to clarify, is this everyone or just him on this matter?
Everyone....

Ash
 
Old 30-12-07, 03:22 PM   #16
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Re: Support
hmm ok cheers ash i think some of them already have tickets, any news on those amazon vouchers?
 
Old 30-12-07, 03:36 PM   #17
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Re: Support
Quote:
Originally Posted by djgallagher View Post
hmm ok cheers ash i think some of them already have tickets, any news on those amazon vouchers?
I'm assuming you mean the £15 amazon vouchers? If so, they're gettin sorted today for you

Ash
 
 

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