Support

[djgallagher]

I dont wanna knock real incentives because my shuffle came literally within days last time, just wondering how long people find it takes to get a reply from their support though? I submitted a ticket on 13/12 which Im still waiting for a reply and as a result actually made a very similar ticket because I had forgot I had made the first 1

[djgallagher]

bump - also crediting time? The first guy I raised the initial ticket about completed an offer a week before i raised the ticket how long is this taking everyone else, seems a bit long

[sajidibby]

well i know Ash has been taking some well deserved time off lately, sooo i think he'll be replying soon.

[wheretoturn]

Originally Posted by djgallagher

I dont wanna knock real incentives because my shuffle came literally within days last time, just wondering how long people find it takes to get a reply from their support though? I submitted a ticket on 13/12 which Im still waiting for a reply and as a result actually made a very similar ticket because I had forgot I had made the first 1

please read:
Back to work


We had some recent downtime yesterday, so nothing could be done, everything should be all up to date by the end of tomorrow,

Ash

[djgallagher]

ok thanks ash

[djgallagher]

hmm still not had a reply to either ticket or any of my referrals credited dont suppose theres been any news on those itunes/amazon vouchers either?

[Newbie]

no reply from 16th...

[owenroberts]

Originally Posted by djgallagher

hmm still not had a reply to either ticket or any of my referrals credited dont suppose theres been any news on those itunes/amazon vouchers either?

I got an Amazon voucher instead of an itunes one a week or so ago. Still waiting on replies to a couple of support tickets though...........

[nizmo]

Originally Posted by owenroberts

I got an Amazon voucher instead of an itunes one a week or so ago. Still waiting on replies to a couple of support tickets though...........

I asked for amazon voucher too isntead, sent a pm to ash like he said, havent got it yet though

[djgallagher]

:O:O:O i requested one by PM and got no reply

[owenroberts]

Don't know what to say!

[djgallagher]

ffs i wait 16 days for a response just to be told that my referrals will have to send in their own tickets

[wheretoturn]

Originally Posted by djgallagher

ffs i wait 16 days for a response just to be told that my referrals will have to send in their own tickets

Apologies for the delay in your ticket as said in your ticket, but we cannot deal with no credits without the referral contacting us directly. You can now expect tickets to be answered within 48 hours,

Ash

[the_saint]

Originally Posted by wheretoturn

You can now expect tickets to be answered within 48 hours,

Just to clarify, is this everyone or just him on this matter?

[wheretoturn]

Originally Posted by the_saint

Just to clarify, is this everyone or just him on this matter?

Everyone....

Ash

[djgallagher]

hmm ok cheers ash i think some of them already have tickets, any news on those amazon vouchers?

[wheretoturn]

Originally Posted by djgallagher

hmm ok cheers ash i think some of them already have tickets, any news on those amazon vouchers?

I'm assuming you mean the £15 amazon vouchers? If so, they're gettin sorted today for you

Ash