eXceem - Support?

grabrail · 21-12-07, 12:01 PM

Anybody know how long it takes to get a response from support on RI.. I rasied 2 tickets on the 17th and had no response at all.

messyhead · 21-12-07, 12:15 PM

I've been waiting for over 2 weeks on one ticket, and over a week on another.

Their support seems really slow just now. Previously I had a reply in 5 days.

**claire80** · 21-12-07, 12:16 PM

it is xmas they are entitled to a bit of time off guys be patient, i am sure they will be replied to soon

grabrail · 21-12-07, 01:26 PM

Fully understand that, and i dont mind waiting, im just getting grief from the trades i did cus they dont believe ive done my offer

messyhead · 21-12-07, 02:09 PM

Quote:

Originally Posted by jade.reynol

Fully understand that, and i dont mind waiting, im just getting grief from the trades i did cus they dont believe ive done my offer

I'm the same. Don't mind waiting, but it was to do with trades. I've done my bit for, but they'll not complete for me as I'm still waiting to be credited manually. Off topic - I know this means they're not following the rules for trades, but not much I can get done about it.

wheretoturn · 21-12-07, 02:11 PM

Had a little break from tickets

Thought id already mentioned this on the forums

.....

Will reply to them all today, then will be taking a couple of days off over xmas, until roughly the 27th,

Thanks,

Ash

grabrail · 21-12-07, 03:35 PM

Cheers Ash, now worries. Hadnt seen the post you are on about having time off from tickets.

jenkinson6a · 22-12-07, 03:06 PM

Did he reply to yours yesterday or not becuase mine for 9 days ago didnt get replied to.

Woods · 22-12-07, 04:01 PM

lol think u deserve it ash. have a gd christmas m8

messyhead · 22-12-07, 07:13 PM

I've not had a reply, but TBH it is Christmas and everyone has (and deserves) a break at this time of year.

I'll wait till after New Year to start chasing things.

jenkinson6a · 23-12-07, 01:13 PM

ye, im ok as long as i get credited before the 80gb ps3 is released.

Newbie · 23-12-07, 02:37 PM

my ticket is waiting for reply as well from 16th...

grabrail · 01-01-08, 11:59 AM

Just a quick thanks to RI, specifically Mr Tindal for sorting out all of my tickets. No need to apologise for the delay, it is the holiday season after all.

Cheers and Happy new Year

21-12-07, 12:01 PM	#1
grabrail iPod 30gb Join Date: Dec 2006 Location: Nottingham Posts: 1,283 Thanks: 403 Thanked 276 Times in 186 Posts	Support? Anybody know how long it takes to get a response from support on RI.. I rasied 2 tickets on the 17th and had no response at all. __________________
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21-12-07, 12:15 PM	#2
messyhead iPod 20gb Join Date: Oct 2007 Location: Glasgow Posts: 982 Thanks: 168 Thanked 257 Times in 212 Posts	Re: Support? I've been waiting for over 2 weeks on one ticket, and over a week on another. Their support seems really slow just now. Previously I had a reply in 5 days. __________________ Newbie's - Want to build a Website? Look here for help. Spoiler Received: 16GB Ipod Touch from Ipods.Giveaway 2 x Nintendo DS Lites from Gifts.Kudosnetwork Nintendo Wii from Nextgen.Giveaway Nintendo Wii from Gifts.Kudosnetwork £162 Bank Transfer from Gifts.Kudosnetwork PES2008 and Mario Kart - Wii from Consoles.Real-Incentives Wii Games - Tiger Woods 09 and Mario & Sonic Olympics from Gifts.Kudosnetwork Buffalo 1TB Drive from Gifts.Kudosnetwork Free Nintendo Wii \| Free Ipod Touch \| Free PS3
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21-12-07, 12:16 PM	#3
claire80 Moderator Join Date: Apr 2006 Location: West Midlands Posts: 9,296 Thanks: 1,547 Thanked 2,226 Times in 1,947 Posts	Re: Support? it is xmas they are entitled to a bit of time off guys be patient, i am sure they will be replied to soon __________________ Spoiler Total Amount of Freebies as of 9/1/09 = £13,114
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21-12-07, 01:26 PM	#4
grabrail iPod 30gb Join Date: Dec 2006 Location: Nottingham Posts: 1,283 Thanks: 403 Thanked 276 Times in 186 Posts	Re: Support? Fully understand that, and i dont mind waiting, im just getting grief from the trades i did cus they dont believe ive done my offer __________________
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21-12-07, 02:11 PM	#6
wheretoturn Real Incentives Join Date: Jun 2006 Location: Swansea, S. Wales Posts: 1,988 Thanks: 226 Thanked 1,290 Times in 642 Posts	Re: Support? Had a little break from tickets Thought id already mentioned this on the forums ..... Will reply to them all today, then will be taking a couple of days off over xmas, until roughly the 27th, Thanks, Ash __________________ Available now on the Real Incentives Network: NEW! Gadgets \|iPods \| Consoles \| Laptops \| Wii \| PS3 \| PVPs \| HDTVs \| Mobiles \| MP3 Players \| Tiffany Jewellry Got a problem with your account? Contact Support
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21-12-07, 03:35 PM	#7
grabrail iPod 30gb Join Date: Dec 2006 Location: Nottingham Posts: 1,283 Thanks: 403 Thanked 276 Times in 186 Posts	Re: Support? Cheers Ash, now worries. Hadnt seen the post you are on about having time off from tickets. __________________
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22-12-07, 03:06 PM	#8
jenkinson6a iPod Nano 2GB Join Date: Dec 2006 Posts: 141 Thanks: 4 Thanked 5 Times in 5 Posts	Re: Support? Did he reply to yours yesterday or not becuase mine for 9 days ago didnt get replied to. __________________ www.4Free4U.co.uk Also free stuff adverts that you can use for free. Like Below.
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22-12-07, 04:01 PM	#9
Woods iPod Nano 4GB Join Date: Nov 2007 Posts: 290 Thanks: 20 Thanked 11 Times in 11 Posts	Re: Support? lol think u deserve it ash. have a gd christmas m8 __________________ Working On: HDTV 7/0/40 at HDTV.real-incentives.com [/spoiler] Verifying: Spoiler £272 cheque from FJ Received: Spoiler Xbox Elite (£299) please visit>>>>>FREE GADGETS ONLINE <<<< PM me with any advice
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22-12-07, 07:13 PM	#10
messyhead iPod 20gb Join Date: Oct 2007 Location: Glasgow Posts: 982 Thanks: 168 Thanked 257 Times in 212 Posts	Re: Support? I've not had a reply, but TBH it is Christmas and everyone has (and deserves) a break at this time of year. I'll wait till after New Year to start chasing things. __________________ Newbie's - Want to build a Website? Look here for help. Spoiler Received: 16GB Ipod Touch from Ipods.Giveaway 2 x Nintendo DS Lites from Gifts.Kudosnetwork Nintendo Wii from Nextgen.Giveaway Nintendo Wii from Gifts.Kudosnetwork £162 Bank Transfer from Gifts.Kudosnetwork PES2008 and Mario Kart - Wii from Consoles.Real-Incentives Wii Games - Tiger Woods 09 and Mario & Sonic Olympics from Gifts.Kudosnetwork Buffalo 1TB Drive from Gifts.Kudosnetwork Free Nintendo Wii \| Free Ipod Touch \| Free PS3
Online

23-12-07, 01:13 PM	#11
jenkinson6a iPod Nano 2GB Join Date: Dec 2006 Posts: 141 Thanks: 4 Thanked 5 Times in 5 Posts	Re: Support? ye, im ok as long as i get credited before the 80gb ps3 is released. __________________ www.4Free4U.co.uk Also free stuff adverts that you can use for free. Like Below.
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23-12-07, 02:37 PM	#12
Newbie iPod Nano 2GB Join Date: Nov 2007 Location: UK Posts: 151 Thanks: 10 Thanked 10 Times in 9 Posts	Re: Support? my ticket is waiting for reply as well from 16th... __________________ licence to trade www.frEEbiesFast.com
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01-01-08, 11:59 AM	#13
grabrail iPod 30gb Join Date: Dec 2006 Location: Nottingham Posts: 1,283 Thanks: 403 Thanked 276 Times in 186 Posts	Re: Support? Just a quick thanks to RI, specifically Mr Tindal for sorting out all of my tickets. No need to apologise for the delay, it is the holiday season after all. Cheers and Happy new Year __________________
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