You'l Want to read this!

[wheretoturn]

Hey everyone, i understand some of you have lost faith in Real Incentives...

So i am bringing in some new changes that will bring it back!

Firstly.

Support Tickets

Users who do not receive a reply to a new support ticket within 72 hours will get a free Green!




**These changes will take place after this point, so current users in each of these stages are not eligible**

Hope this helps to restore some lost faith!

You'l be seeing some more changes over the next week as well.

Ash
Post modified to include updates from this post.

[arcticfox]

Originally Posted by wheretoturn

Hey everyone, i understand some of you have lost faith in Real Incentives...

So i am bringing in some new changes that will bring it back!

Firstly.

Support Tickets

Users who do not recieve a reply to a new support ticket within 48hours will get a free Green!

Ash

while I welcome what you have written, don't you think the above will just lead to people sending support tickets in the hope that they dont get answered. I'm meaning the people who will post a ticket even though they know its not important or they may well know the answer anyway.

I'm off to cut Ash internet connection and post 2 support tickets as that all I am waiting for

[meandu229]

if you keep to this it will make your network alot more traffic from exceem me thinks

[wheretoturn]

Originally Posted by arcticfox20

while I welcome what you have written, don't you think the above will just lead to people sending support tickets in the hope that they dont get answered. I'm meaning the people who will post a ticket even though they know its not important or they may well know the answer anyway.

I'm off to cut Ash internet connection and post 2 support tickets as that all I am waiting for

Thats just something that will happen, i will be working along with stig to ensure that this extra volume doesnt affect it.

Ash

[Dim Tim]

Originally Posted by wheretoturn

Hey everyone, i understand some of you have lost faith in Real Incentives...

So i am bringing in some new changes that will bring it back!

Firstly.

Support Tickets

Users who do not recieve a reply to a new support ticket within 48hours will get a free Green!

Verifying

Users who are kept waiting longer than the stated times for verification on the sites will be sent out a Free ipod Shuffle 1gb along with their order.

Orders

Users kept waiting for more than 15 business days for their order will be sent a £50 amazon gift certificate as compensation.



**These changes will take place after this point, so current users in each of these stages are not eligible**

Hope this helps to restore some lost faith!

You'l be seeing some more changes over the next week as well.

Ash

you do realise there might be quite a lot of people trying to abuse the "system" like posting pointless suport tickets.

EDIT: Artic already mentioned it... geez that old man's on eXceem 24/7 :

[wheretoturn]

Originally Posted by DariusTim

you do realise there might be quite a lot of people trying to abuse the "system" like posting pointless suport tickets.

EDIT: Artic already mentioned it... geez that old man's on eXceem 24/7 :

Read above

nice to see you guys care

Ash

[arcticfox]

Originally Posted by wheretoturn

Read above

nice to see you guys care

Ash

Lol, not just that we care but I'm sure that if you have X amount of hours everyday to work on Real-incentives most people would prefer you spent it on "urgent" issues such as crediting, verifying and posting rather than endless support tickets.

i mean, what happens if Stig breaks a nail?

[wheretoturn]

Originally Posted by arcticfox20

Lol, not just that we care but I'm sure that if you have X amount of hours everyday to work on Real-incentives most people would prefer you spent it on "urgent" issues such as crediting, verifying and posting rather than endless support tickets.

i mean, what happens if Stig breaks a nail?

lol Time is not an issue, il spend all day on here if i have to

I dont think the support issue will be as bad as you think.

Ash

[djgallagher]

does sound a good idea, think it will encourage more people back

[the_saint]

All they have to do is give AN answer in 48 hours, even if it is just "we have noted what you have said and will get back to you", to get out of that potentially sticky situation.

Could have done with this a while ago as i waited 15 days once!

Hmmm, theres 4,000 odd people registered with Exceem. Lets assume 1,000 of those are with an RI site. We could use exceem to organise a mass posting of support tickets on the same day!! They may be able to answer some of them but you can be sure that plenty of people will get no reply in 48hours!!

Only joking, they could just do what i said above anyway!!

Still these are good changes but do you think you could put this somewhere on the login pages to your sites?? It might provide more reassurance to sign ups and help more people to join.

Whilst you might expect them to be hapy join if they are at the login page already, every little helps (apparently!)

[qasim]

any news on the situation the wii? i have been processing for over 2 months now and when i raised a support ticket last month i was told that within 4-5 days i would get an email about the alternatives to the wii, which never arrived and last week i raised another support ticket which has not yet been looked at. I know you are trying your best but can you please update me as i requested in my support ticket.

Thank You

[wheretoturn]

Originally Posted by qasim

any news on the situation the wii? i have been processing for over 2 months now and when i raised a support ticket last month i was told that within 4-5 days i would get an email about the alternatives to the wii, which never arrived and last week i raised another support ticket which has not yet been looked at. I know you are trying your best but can you please update me as i requested in my support ticket.

Thank You

We are offering amazon gift certificates in replace of the nintendo wii.

All current support tickets wil be answered by the end of the day.

Ash

[Stigmatized]

Just to let Arctic Fox know: I don't have long nails haha!

[qasim]

Originally Posted by wheretoturn

We are offering amazon gift certificates in replace of the nintendo wii.

All current support tickets wil be answered by the end of the day.

Ash

Are the amazon vouchers worth £180? Which would cover the wii

[TheDetox]

I still haven't got a reply from an ld ticket, i suppose that went in the bin..

And STILL no comment on the MANUAL CREDITING, i mean its been over a month, and you say they haven't got in contact with ya,

I'm liking the changes that you are going to make, but the old ones need sorting too

[delude]

Sounds good to me.
Seriously, like I said before, I can help sort through support tickets for free. Even if its just deleting the pointless spam questions.

[owenroberts]

Sounds good to me. Once I've got my PS3 from Nextgen I'll be working o Wii R-I.

By the way, thanks Ash for your help with the recent trading issue.

[Bazza]

Originally Posted by TheDetox

I still haven't got a reply from an ld ticket, i suppose that went in the bin..

And STILL no comment on the MANUAL CREDITING, i mean its been over a month, and you say they haven't got in contact with ya,

I'm liking the changes that you are going to make, but the old ones need sorting too

You should open a new ticket asking about the missing green from our trade and then you are guaranteed an answer within 48 hours

[TheDetox]

Well i did get a response to my Re feral link not working anymore and got a quick reply which im chuffed about, and very happy with the