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You'l Want to read this!

This is a discussion on You'l Want to read this! within the Real Incentives forums, part of the Old Networks category; My support ticket hasn't been answered and 72 hours have been and gone,am i right in thinking that i get ...

 
 
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Old 07-08-07, 09:41 PM   #81
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Re: You'l Want to read this!


My support ticket hasn't been answered and 72 hours have been and gone,am i right in thinking that i get a free green.
 
Old 07-08-07, 09:51 PM   #82
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Re: You'l Want to read this!


Quote:
Originally Posted by owz206 View Post
My support ticket hasn't been answered and 72 hours have been and gone,am i right in thinking that i get a free green.
Pm sent.

Ash
 
Old 07-08-07, 10:03 PM   #83
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Re: You'l Want to read this!


Thanks for all you're help
 
Old 07-08-07, 10:05 PM   #84
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Re: You'l Want to read this!


Quote:
Originally Posted by wheretoturn View Post
Just an update to the 1st post of this thread:

I will continue to offer free greens for users who are left waiting more than 72hours for a reply to their support ticket.


Due to some confusion, and problems arising from stock issues with certain items, the following will no longer be in effect:

Verificaton: ipod shuffle for users kept waiting longer than the stated times.
Orders: Users recieve £50 amazon for waiting longer than 15 days.

Users from this coming sunday onwards, can expect their gifts to be ordered next working day from submitting their order.

All verifications and orders will still be verified / shipped as swiftly as always

Ash
Can a mod change the main post please. thanks.
 
Old 19-08-07, 08:28 PM   #85
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Re: You'l Want to read this!


Hi i have been waiting over 72 hours for a reply on my support ticket, just wondered if it has been over-looked

Thanks
 
Old 21-08-07, 10:20 PM   #86
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Re: You'l Want to read this!


Hi Ash, I have been processing since the 12th - any news on emailing me that voucher code please?

Thanks
Mak

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Old 22-08-07, 07:29 AM   #87
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Re: You'l Want to read this!


One of my Lovefilms has been pending for over 2 weeks now no answer of ya on msn too , where ya gone lol
 
Old 24-08-07, 10:15 AM   #88
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Re: You'l Want to read this!


Hey everyone,

As of now, im suspending the Free green Support ticket For a few weeks.

Users should still recieve a reply within 72hours, but as im pretty busy atm, it may take a bit longer for an answer, sorry for the inconvenience,

ASh
 
Old 24-08-07, 04:23 PM   #89
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Re: You'l Want to read this!


Don't you just love it when a company can't even stick to their own targets... It's not as if it was a target requested by customers.

If you can't do it then don't make it policy... jeez, is it just me or does it get on anyone else's wick when a self professed "beyond legit" company goes back on its word when it looks like they may have to live up to their promise.
 
Old 24-08-07, 04:40 PM   #90
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Re: You'l Want to read this!


Quote:
Originally Posted by woostar View Post
Don't you just love it when a company can't even stick to their own targets... It's not as if it was a target requested by customers.

If you can't do it then don't make it policy... jeez, is it just me or does it get on anyone else's wick when a self professed "beyond legit" company goes back on its word when it looks like they may have to live up to their promise.
Exactly what I thought the first time he "suspended" the free green thing. But I guess nobody's brave enough to come out and say it, just because Ash is the owner and he could do something to their accounts. Which in my opinion is absolutely rubbish, but hey.
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Old 24-08-07, 04:53 PM   #91
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Re: You'l Want to read this!


Quote:
Originally Posted by DariusTim View Post
Exactly what I thought the first time he "suspended" the free green thing.
Oh, it's not the first time? (should keep up ) So first it was 24 hours (or was it 48 can't remember) then it was 72hours... then it was 'off' then 'on' then 'off'... makes you laugh when you see comments like this:-

Quote:
Originally Posted by wheretoturn View Post
Hope this helps to restore some lost faith!


I should start making outlandish claims like "Free PS3 if your support ticket isn't answered within 24 hours" and then revoke it just before I have to pay out....

Last edited by woostar; 24-08-07 at 04:56 PM..
 
Old 24-08-07, 05:08 PM   #92
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Re: You'l Want to read this!


Well I don't really wanna cause any arguments here or anything, and I've got great respect for Ash and the network - because I'm sure he's trying his best.

But I can't help to think that he's raising the bar too high for himself sometimes, to attract more customers. It's like with an old Orange advert where they talk about not caring about their current customers - I know this might be a little bit too extreme, but you get my point.

I remember there was something about Verifications taking place every sunday, and now it has been changed to every other sunday. And quite frankly I won't be too surprised if he changes to once a month soon.

Oh and not forgetting the "Ipod Shuffle if you have been processing for over 2 weeks" which has also been suspended.

I don't wanna sound like I'm having a go at Real Incentives, but Ash is setting these targets for himself (like you've rightly pointed out, Woo) in hope of restoring some faith, but what he doesn't seem to realise is that this faith is going back down the drain after he decides to take back what he previously gave us.
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Old 24-08-07, 07:10 PM   #93
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Re: You'l Want to read this!


Wow guys, just come on and see all this......

As i said, its only for a few days as im pretty busy with some other stuff in my life atm.

Verifications will not ever be once a month, and are done every two weeks, and is how it is going to stay.

I dont understand the need for these posts (especially by you woostar). I try to keep my personal opinion off other networks subforums woostar, for obvious reasons. If you had an account with us, and had a bad experience, fair enough, but you dont.....

Our service has improved 100%. We credit fast, verify fast, and ship fast! - In which most people can vouch for this!

Thanks,
Ash
 
Old 24-08-07, 07:47 PM   #94
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Re: You'l Want to read this!


wen's LoveFilm up date Ash ? one has been pending for over 2 weeks, Also does the U.S Offers Auto still or not yet ?
 
Old 24-08-07, 08:22 PM   #95
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Re: You'l Want to read this!


Quote:
Originally Posted by TheDetox View Post
wen's LoveFilm up date Ash ? one has been pending for over 2 weeks, Also does the U.S Offers Auto still or not yet ?
Not sure when the next lovefilm update is, We are expecting it within a week or so atm.

US offers are still credited daily.

Ash
 
 

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