eXceem - Real Incentives - credits/ support

owenroberts · 11-04-07, 01:20 PM

Is anyone else having trouble getting credits from Real Incentives?

I did the Littlewoods Bingo offer on 2 April - at that time their site said that it would be credited within 1 business day. Still no credit.

Raised a support ticket on 4 April - still no response!!

Ross1979 · 11-04-07, 02:30 PM

lately, support has been taking about 7-10 days in my experience. We've also had a bank holiday weekend so I expect they were having time off like the rest of us.

owenroberts · 11-04-07, 02:37 PM

Quote:

Originally Posted by Ross1979

lately, support has been taking about 7-10 days in my experience. We've also had a bank holiday weekend so I expect they were having time off like the rest of us.

Fair enough on the bank holiday, but 7-10 days to answer a support ticket!!! - I only signed up as part of a trade, but was going to work on this once I've finished WiiForFree (1 more green to go - from this trade). I may work on something else though if this is what the support is like.

Stigmatized · 11-04-07, 03:10 PM

Regarding support: Any tickets that relate to credit I flag to Ash so you will need to talk to him about that I'm afraid.

I'll have a word with him to see why things are taking so long.

Stigma

owenroberts · 11-04-07, 03:16 PM

Quote:

Originally Posted by Stigmatized

Regarding support: Any tickets that relate to credit I flag to Ash so you will need to talk to him about that I'm afraid.

I'll have a word with him to see why things are taking so long.

Stigma

Cheers Stigma, I'd appreciate it.

Chunkchenko · 11-04-07, 03:31 PM

some of my referrals did the littlewoods offer ages ago and didnt get anything, none of my support tickets got answered and its been 15 days since my last one.

can i just get a straight answer, will my referrals get credited?

Stigmatized · 11-04-07, 03:45 PM

Your referrals will be credited Chunkchenko. Crediting has been taking quite a while recently due to the updates taking place and so we need to catch up on a lot of stuff, which is of course entirely our fault.

As I said to the previous poster, I will check with Ash to see what the status of crediting is.

Stigma

TheDetox · 11-04-07, 03:59 PM

one of my referrals just sent a support ticker and got answered in 20 mins so that's GOOD

owenroberts · 11-04-07, 04:02 PM

Quote:

Originally Posted by TheDetox

one of my referrals just sent a support ticker and got answered in 20 mins so that's GOOD

Regarding a credit? I might raise another one then.

Strider · 11-04-07, 04:06 PM

Don't create a new one, just create a new reply (keeps things tidier that way

).

TheDetox · 11-04-07, 04:15 PM

Quote:

Originally Posted by owenroberts

Regarding a credit? I might raise another one then.

Yea about Credit said it will take 10 days

owenroberts · 11-04-07, 04:24 PM

Quote:

Originally Posted by Strider

Don't create a new one, just create a new reply (keeps things tidier that way

).

Good idea - just done it. Let's see how long it takes

Stigmatized · 11-04-07, 05:11 PM

It was me who answered the support ticket TheDetox lol ... and owenroberts, if you open a previous ticket that has been flagged to Ash, then it may not be replied to until later on.

Stigma

TheDetox · 11-04-07, 05:13 PM

LOL, Cool, make sure you credit him then

and it was very quick thought he was lying about it i mean 20 mins lol NICE WORK

owenroberts · 11-04-07, 05:15 PM

Quote:

Originally Posted by Stigmatized

It was me who answered the support ticket TheDetox lol ... and owenroberts, if you open a previous ticket that has been flagged to Ash, then it may not be replied to until later on.

Stigma

Stigma - Should I open another one then

Stigmatized · 11-04-07, 09:01 PM

No, if it is a flagged ticket that you have reopened, then Ash will get it so don't worry.

Stigma

herohonda77 · 12-04-07, 04:03 PM

I have created various tickets and still no reply, Ihave completed my offer and no credit has been applied ?

stigma help

wheretoturn · 12-04-07, 04:18 PM

i will be sorting all support tickets out this evening. Please look in the morning for a reply.

Ash
Real Incentives

owenroberts · 13-04-07, 05:43 AM

Quote:

Originally Posted by wheretoturn

i will be sorting all support tickets out this evening. Please look in the morning for a reply.

Ash
Real Incentives

Ok I've looked. Still no credit, and still no response to my support ticket

How long is this likely to take????

hood77 · 13-04-07, 08:34 PM

I have just checked my PS3 Incentives account and I have had eight FULL credits demoted to half credits.

This leaves me with ONE full credit out of the required fifteen (I have already had SIX full credits rejected last month).

This is extremely annoying and disheartening and I am rapidly loosing my faith in Real-incentives and their ability.

Can anyone at Real-incentives put my mind at rest and tell me whether my half credits are a mistake as they have remained as whole credits for nearly three months without any problems. It is completely out of order to have them demoted after such a length of time without any explanation. Also, if they remain as half credits, how do I get them back to full credit?

11-04-07, 01:20 PM	#1
owenroberts Devil Join Date: Mar 2007 Location: Kent Posts: 2,548 Thanks: 795 Thanked 516 Times in 487 Posts	Real Incentives - credits/ support Is anyone else having trouble getting credits from Real Incentives? I did the Littlewoods Bingo offer on 2 April - at that time their site said that it would be credited within 1 business day. Still no credit. Raised a support ticket on 4 April - still no response!!
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11-04-07, 02:30 PM	#2
Ross1979 iPod Nano 2GB Join Date: Dec 2006 Posts: 108 Thanks: 8 Thanked 5 Times in 5 Posts	Re: Real Incentives - credits/ support lately, support has been taking about 7-10 days in my experience. We've also had a bank holiday weekend so I expect they were having time off like the rest of us. __________________ Working on... Wii.real-incentives - Wii - 26/10(10) Clicked verify on 14/01/2007... Placed order on 19/02/2007... Processing... Order ID 3 £150 PAYPAL RECEIVED 17/06/07 Got my first ever green on - wii.real-incentives 07/12/06
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11-04-07, 03:10 PM	#4
Stigmatized iPod 60gb Join Date: Mar 2006 Posts: 1,646 Thanks: 66 Thanked 101 Times in 90 Posts	Re: Real Incentives - credits/ support Regarding support: Any tickets that relate to credit I flag to Ash so you will need to talk to him about that I'm afraid. I'll have a word with him to see why things are taking so long. Stigma __________________ Received: PS2 Slim __ £170 __ Samsung Digimax __ £95 __ Xbox 360 __ £165 __ iPod Nano 8GB __ £460 __ £400 __ iPenguin __ iPod Nano 4GB __ MacBook The Best HDTV's For Free!
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11-04-07, 03:31 PM	#6
Chunkchenko iPod 20gb Join Date: Nov 2006 Location: wales Posts: 739 Thanks: 164 Thanked 30 Times in 28 Posts	Re: Real Incentives - credits/ support some of my referrals did the littlewoods offer ages ago and didnt get anything, none of my support tickets got answered and its been 15 days since my last one. can i just get a straight answer, will my referrals get credited? __________________ Working On 360 Giveaway 2/10 - Amazon Voucher Points FJ 529/3000 - Amazon Voucher Recieved Noise Magnets - £8 Amazon Voucher - £220 (HDTV-RI) What should i go for next?
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11-04-07, 03:45 PM	#7
Stigmatized iPod 60gb Join Date: Mar 2006 Posts: 1,646 Thanks: 66 Thanked 101 Times in 90 Posts	Re: Real Incentives - credits/ support Your referrals will be credited Chunkchenko. Crediting has been taking quite a while recently due to the updates taking place and so we need to catch up on a lot of stuff, which is of course entirely our fault. As I said to the previous poster, I will check with Ash to see what the status of crediting is. Stigma __________________ Received: PS2 Slim __ £170 __ Samsung Digimax __ £95 __ Xbox 360 __ £165 __ iPod Nano 8GB __ £460 __ £400 __ iPenguin __ iPod Nano 4GB __ MacBook The Best HDTV's For Free!
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11-04-07, 03:59 PM	#8
TheDetox Struck Oil! Join Date: Nov 2006 Location: Kent Posts: 5,513 Thanks: 1,077 Thanked 651 Times in 580 Posts	Re: Real Incentives - credits/ support one of my referrals just sent a support ticker and got answered in 20 mins so that's GOOD __________________ Working on:
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11-04-07, 04:06 PM	#10
Strider iPod 20gb Join Date: Mar 2006 Location: West Midlands - Unfortunately Posts: 746 Thanks: 41 Thanked 72 Times in 65 Posts	Re: Real Incentives - credits/ support Don't create a new one, just create a new reply (keeps things tidier that way ). __________________ My Stats: Spoiler [Received] 360Giveaway 12/10 - Xbox 360 Premium Console Consoles.RealIncentives 5/4 - Two Xbox 360 Games Consoles.MyFreeGadget 8/5 - Nintendo DS Lite Black iPodShuffle Giveaway 4/4 - iPod Shuffle 512mb PointRewards 1000pts - £10 Amazon Voucher FreeNoiseMagnets 60pts - Noise Magnets WiiForFree 10/10 - £179.99 Amazon Gift Voucher YepItsFree 2/2 - Sony 2GB Memory Stick Pro Duo Consoles.Real-Incentives 24/17 - Sony PS3 HDTV.Real-Incentives 19(+3)/19 - Samsung LE26R87 26" Laptops.Real-Incentives 10/6 - Amazon £120 Gift Certificate Mobiles.Real-Incentives 9/6 - Amazon £120 Gift Certificate Apple.Real-Incentives 18(+2)/16 - Apple 20" Cinema Display PS3.Real-Incentives 18/15 - Sony PS3 + Extras Wii.Real-Incentives 14/10 - Nintendo Wii FreebieJeebies 20/15 - Xbox 360 Elite Total: £3112.90 [Verification] Nothing Show your appreciation - Click the Thank You button!
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11-04-07, 05:11 PM	#13
Stigmatized iPod 60gb Join Date: Mar 2006 Posts: 1,646 Thanks: 66 Thanked 101 Times in 90 Posts	Re: Real Incentives - credits/ support It was me who answered the support ticket TheDetox lol ... and owenroberts, if you open a previous ticket that has been flagged to Ash, then it may not be replied to until later on. Stigma __________________ Received: PS2 Slim __ £170 __ Samsung Digimax __ £95 __ Xbox 360 __ £165 __ iPod Nano 8GB __ £460 __ £400 __ iPenguin __ iPod Nano 4GB __ MacBook The Best HDTV's For Free!
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11-04-07, 05:13 PM	#14
TheDetox Struck Oil! Join Date: Nov 2006 Location: Kent Posts: 5,513 Thanks: 1,077 Thanked 651 Times in 580 Posts	Re: Real Incentives - credits/ support LOL, Cool, make sure you credit him then and it was very quick thought he was lying about it i mean 20 mins lol NICE WORK __________________ Working on:
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11-04-07, 09:01 PM	#16
Stigmatized iPod 60gb Join Date: Mar 2006 Posts: 1,646 Thanks: 66 Thanked 101 Times in 90 Posts	Re: Real Incentives - credits/ support No, if it is a flagged ticket that you have reopened, then Ash will get it so don't worry. Stigma __________________ Received: PS2 Slim __ £170 __ Samsung Digimax __ £95 __ Xbox 360 __ £165 __ iPod Nano 8GB __ £460 __ £400 __ iPenguin __ iPod Nano 4GB __ MacBook The Best HDTV's For Free!
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12-04-07, 04:03 PM	#17
herohonda77 iPod Nano 4GB Join Date: Sep 2006 Posts: 280 Thanks: 15 Thanked 42 Times in 10 Posts	Re: Real Incentives - credits/ support I have created various tickets and still no reply, Ihave completed my offer and no credit has been applied ? stigma help __________________
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12-04-07, 04:18 PM	#18
wheretoturn Real Incentives Join Date: Jun 2006 Location: Swansea, S. Wales Posts: 1,940 Thanks: 224 Thanked 1,258 Times in 625 Posts	Re: Real Incentives - credits/ support i will be sorting all support tickets out this evening. Please look in the morning for a reply. Ash Real Incentives __________________ Available now on the Real Incentives Network: NEW! Gadgets \|iPods \| Consoles \| Laptops \| Wii \| PS3 \| PVPs \| HDTVs \| Mobiles \| MP3 Players \| Tiffany Jewellry Got a problem with your account? Contact Support
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13-04-07, 08:34 PM	#20
hood77 iPod Shuffle Join Date: Dec 2006 Posts: 13 Thanks: 1 Thanked 1 Time in 1 Post	Re: Real Incentives - credits/ support I have just checked my PS3 Incentives account and I have had eight FULL credits demoted to half credits. This leaves me with ONE full credit out of the required fifteen (I have already had SIX full credits rejected last month). This is extremely annoying and disheartening and I am rapidly loosing my faith in Real-incentives and their ability. Can anyone at Real-incentives put my mind at rest and tell me whether my half credits are a mistake as they have remained as whole credits for nearly three months without any problems. It is completely out of order to have them demoted after such a length of time without any explanation. Also, if they remain as half credits, how do I get them back to full credit?
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