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Old 30-05-07, 12:43 PM   #181
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Re: Real Incentives - credits/ support


hey,

My Net is BACK! finally.......

Everything is back on track. Support tickets will be answered by the end of the day.

Ash
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Old 30-05-07, 12:44 PM   #182
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Re: Real Incentives - credits/ support


Woohoo! Welcome back
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Old 30-05-07, 02:03 PM   #183
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Re: Real Incentives - credits/ support


Nice one, even manual crediting ones ??
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Old 30-05-07, 02:20 PM   #184
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Re: Real Incentives - credits/ support


hey i done a trade with a guy and he done chit chat bingo as his offer on the consoles site. I havn't heard from him in a while but he done the offer on the 13th may and the last time i spoke to him he said he was waiting on some of his referrals to go green on laptops that had also done chit chat bingo.

I know he's sent a support ticket but was just wondering if this was a problem with chit chat bingo or an isolated one? Just the fact that some of his referrals were having the same problem.

Just curious as it will be my last green
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Old 11-06-07, 09:01 AM   #185
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Re: Real Incentives - credits/ support


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Originally Posted by Stephen N View Post
Still no reply to a week old support ticket - what are the timescales for that currently?

Quote:
Originally Posted by Stigmatized View Post
I can't stress this fact enough - It can take up to a month for advertisers to reply to us regarding your manual credits! Not all offers track properly for some reason, so we have to file for manual credit. Once we do, it is out of our hands until they reply to us. I will go through tickets later replying to you all needing manual credit the exact same thing I have posted here, as we can't do anything else.

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Can you take a look at ticket FFD852 then as well as i'm not sure if it's been flagged for manual credit and it's been almost a month since the offer was completed

cheers Stig

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Hey Stig,

Not intending to pester but do you have an estimate for when chit chat may come back to you as it's been close to 7 weeks now?

CHeers
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im in the same situation as stephen but ive been waiting 9 weeks which is ridicoulous
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I agree that its ridiculous, i will be contacting them again today to see what the holdup is.

Ash
Any update on this as this was 6 weeks ago and all I’ve seen happen is my girlfriend’s ticket was closed with no answer?

Surely you’ve had the month required to get the info back from the affiliates?
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Old 11-06-07, 09:11 AM   #186
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Re: Real Incentives - credits/ support


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Any update on this as this was 6 weeks ago and all I’ve seen happen is my girlfriend’s ticket was closed with no answer?

Surely you’ve had the month required to get the info back from the affiliates?
Just replied to a support to your g/f (at least i think it was - she mentioned her b/f enquiring on exceem)

Its all sorted now.

Ash
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Old 11-06-07, 09:24 AM   #187
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Re: Real Incentives - credits/ support


WW

Not sure if it was her as she's in a meeting now but she's gone green on my account so assuming it must be!!!!

Talk about speed, at this rate NO ONE will get one of those coveted 48hr greens
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Old 12-06-07, 04:25 PM   #188
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Re: Real Incentives - credits/ support


Do US offers update just as often as UK ones? They all say 1 business day so I hope it's not just that none have done an offer
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Old 12-06-07, 04:31 PM   #189
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Re: Real Incentives - credits/ support


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Do US offers update just as often as UK ones? They all say 1 business day so I hope it's not just that none have done an offer
We update them daily. Im sure it was one of your referrals that did a US blockbuster offer.....

Ash
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Old 12-06-07, 04:34 PM   #190
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Re: Real Incentives - credits/ support


You know how to bring a smile to a guys face
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Old 12-06-07, 05:41 PM   #191
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Re: Real Incentives - credits/ support


Crediting really is quick on this network !

I went out earlier and I had 4 LoveFiLM Pendings - Now I've only got two an hour and a half later!
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Old 12-06-07, 06:10 PM   #192
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Re: Real Incentives - credits/ support


Yep have to agree, someone went green in 2 hours
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Old 12-06-07, 07:33 PM   #193
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Re: Real Incentives - credits/ support


Well ive just clicked verify for the third time. Strange really, went down to 9/10 on consoles after first, so I got one more, but then one of the old referrals was reversed, despite it being a month later!

Anyway got 11/10 now for PayPal on consoles, only the latest 2 refs to check so hopefully it will be quick!

And crediting is fast
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Old 12-06-07, 08:04 PM   #194
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Re: Real Incentives - credits/ support


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Well ive just clicked verify for the third time. Strange really, went down to 9/10 on consoles after first, so I got one more, but then one of the old referrals was reversed, despite it being a month later!

Anyway got 11/10 now for PayPal on consoles, only the latest 2 refs to check so hopefully it will be quick!

And crediting is fast
Each time we verify your account, we check each referral again, and so on. In that short space of time, those referrals that get placed on hold have breached our terms and conditions for a number of reasons.

Ash
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Old 12-06-07, 09:11 PM   #195
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Re: Real Incentives - credits/ support


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Originally Posted by jazzy639 View Post
Well ive just clicked verify for the third time. Strange really, went down to 9/10 on consoles after first, so I got one more, but then one of the old referrals was reversed, despite it being a month later!

Anyway got 11/10 now for PayPal on consoles, only the latest 2 refs to check so hopefully it will be quick!

And crediting is fast
I'v had that happen 3 times now this is 4th time Verifying on Wii.Incentives Hope it goes through this time....When is verification Ash and is the Voucher still up for grabs
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Old 12-06-07, 11:09 PM   #196
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Re: Real Incentives - credits/ support


I notice I have 2 new lovefilm pendings but no greens. Does this mean that the blockbuster one you were talking about won't be going green?
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Old 12-06-07, 11:14 PM   #197
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Re: Real Incentives - credits/ support


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I notice I have 2 new lovefilm pendings but no greens. Does this mean that the blockbuster one you were talking about won't be going green?
Sorry - must have been someone elses account

Ash
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Old 12-06-07, 11:17 PM   #198
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Re: Real Incentives - credits/ support


you know how to bring a frown to a guys face.

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