Customer service - whose the best?

[jakethepeg]

Hi to all,

I recently created an ebook (mostly for affiliate purposes that I sold on ebay so it was legit) but I decided to do it properly

I decided to test, as well as some other things, each sites customer service (call me sad, but...)

Vote on the poll for who you think is the best

I put freepay on the poll purely for comedy value

Sorry if some of the networks are unsupported - the ones that arent supported faired badly!

No prize - just to see if exceem really is clued up

JTP

P.S. Customer service was based upon the TIME TAKEN TO RESPOND, not the quality of the responses, although this wouldn't make much difference... 3 emails were sent, and the average response time taken

P.P.S. Prize of undying amazement to the person who can guess the quickest time by the network...

[Sephora]

Originally Posted by jakethepeg

Vote on the poll for who you think is the best

did i miss something; what poll?

edit: just showed up

[jakethepeg]

You gotta give me time to set it up!!! hehe

Glad it showed up!

[arcticfox]

Am confused........are you saying that you sent 3 emails to every network just to see how quickly they answered?

Don't you think they have enough to do?

[Sephora]

Originally Posted by jakethepeg

You gotta give me time to set it up!!! hehe

I have no patience...!

Voted for FreebieJeebies - they answer super quickly!!! So does Kudos though but I haven't had to send Lee many tickets yet.

[omairt]

For two of my tickets with FJ, I got a response in 4 minutes

[jakethepeg]

Originally Posted by arcticfox20

Am confused........are you saying that you sent 3 emails to every network just to see how quickly they answered?

Don't you think they have enough to do?

Arctic,

I see your point...

However, customer service is very important in every business, even more so with freebie sites, as people require constant attention

I did this to find out which site has the best customer service - I did email them three times each, as you say, to find out how quickly they responded, and whether the responses were genuine, or computer generated, such as freepay's

I realise that the sites have a lot to do, but for those people out there who know nothing about freebie sites this is very important. Every newbie wants to know, or at least I do, that there questions would be answered. Who wants to sign up to a site that knows that

The point I raised in my ebook was that freepay offer considerably lower rates than all other network sites, and so surely they would be the better option?? Apparently not, because there customer service is beyond atrocious, and other sites although offering higher rates take the time to care for their customers

I appreciate that the sites have a lot to do - the emails weren't "How quickly can you reply to this?" but were genuine. I was trying to show the people in the ebook that the best site isn't always the one with the lowest referral rates

I apologise for all the trouble that I have caused the sites in doing this, and sorry if I have upset anyone else on exceem by my "thoughtless" actions.

This was intended to be informative and helpful to those who don't know a jot about freebie sites - I appreciate that you know everything there is to know, and so consider this to be a waste of time. However, others may not, and find this helpful, as it was intended to be.

Arctic - I apologise to you if I have somehow angered you in doing this

To others - the poll still stands, and I hope that you find it informative, and fun

Thanks

JTP

[chigley]

So did you send spoof queries, or what?

[jakethepeg]

Originally Posted by chigley

So did you send spoof queries, or what?

Chiggles,

I sent queries to all of the sites to do with their offers available - the queries were genuine, such as "Is Lovefilm free trial different to Lovefilm PAYG, as I have already signed up to the Lovefilm free trial?"

This is a genuine query as for different sites, I received different responses. The other queries were along the same line.

I see that you are one of the owners of freebie jeebies - I apologise for any inconvenience that I have caused you in doing this. This really was not meant to waste your time, or mine, but to help others out there who needed to know what site to sign up to on my ebook, and customer service is a fundamental point in this.

Now, admittedly, I do realise that I have caused you to waste what precious emailing time you have, and I am sorry for that. I cannot take back what I have done, but can only apologise prefusely.

I hope you'll accept my apology

Sorry

JTP

[samac92]

freepay obviously have the best customer service.

but actually ive not had a bad experience with them tbh, ive only sent a ticket in twice, both of which were answered in a couple of days, so from my experience theyre not bad. also ive not really had any experience with the others anyway..

[joewarne]

so u voted for freepay :O

[ForFree4U]

We didn't receive any emails

[whome2]

Originally Posted by ForFree4U

We didn't receive any emails

i would say take it as a good thing, but i'm still a bit weirded out that someone would send in 3 emails to each of the networks for nothing, when he could have just posted a poll like this and got all our views!

I pretty much guarantee that the results will work out in the end.

For me its hard as both FJ and GA have been extremely fast at sorting my queries out, with the quickest resolution being just shy of 6 mins

B

[jakethepeg]

In reply to ForFree4Us comment:

No you didn't, although judging by the response I seem to have had from the esteemed members of exceem, I suspect that you're actually glad!

However, I am sure that you are just as capable as the leading site in customer service, and missing you out, purely by accident, was not done deliberately

So sorry for not sending you emails, but a good job I didn't?!?!?!

Freepay was put there for the humour side - I never actually emailed them, as I knew that I wouldn't get a human response within my lifetime...

Keep voting!

JTP

[jakethepeg]

Originally Posted by whome2

i would say take it as a good thing, but i'm still a bit weirded out that someone would send in 3 emails to each of the networks for nothing, when he could have just posted a poll like this and got all our views!

I pretty much guarantee that the results will work out in the end.

For me its hard as both FJ and GA have been extremely fast at sorting my queries out, with the quickest resolution being just shy of 6 mins

B

I wasn't on exceem at the time (at least I don't think I was) and so thought I may as well do it (apologies to sites affected)...

I probably had too much time on my hands i suppose...

[xbox360guy]

freepay will win hands down.. jkn freebiejeebies rules.need to work on it more!

[Kirstie]

I think it was a good idea to test the customer service, i mean this poll is hardly fair is it? how many people have actually used the support on every one of these sites? we will all vote for the best ones we've actually used...

[bmh16]

Damn forfree4u's reply reminded me of their impeccable service. It is second to none on customer service. Even better than FJ on that Mind you, can't beat 2 minute responses too easily Forfree4u should be on this poll and win this hands down because without a doubt theirs is the best.

[jakethepeg]

Originally Posted by biker14

Damn forfree4u's reply reminded me of their impeccable service. It is second to none on customer service. Even better than FJ on that Mind you, can't beat 2 minute responses too easily Forfree4u should be on this poll and win this hands down because without a doubt theirs is the best.

Sorry about that! I missed them out by accident

Mind you, they're probably happy about it...

[Monkeyegg]

Hey Jake, don't worry about testing our customer service, we get a lot of tickets nowadays so 3 more wouldn't make a huge difference.

Hope we did ok!!