Can anyone tell me what on earth Amazon are playing at?

DieselDragn · 25-11-10, 04:13 AM

Ay up again! (Apologies for the large images in this post!)
I recently got given a £5.00 Amazon voucher and was idily browsing the Black Friday offers panel last night when pure chance led me to this:

View full - (908x768, 193KB PNG)

Of course, this price caught my eye as I could do with a card for my camera so I can free my 2GB one for use in my (Non SDHC compatible) stereo!

Of course, I bashed the "Add to basket" button and literally sprinted through the checkout. Now I wasn't hanging around at all, but for some reason Amazon's cart system kept sending me back to the same page and it took me several attempts to get past it.

Eventually I got to the order confirmation page, only to see that the price had suddenly shot up to about £9.80 or thereabouts, and I was being asked for my debit card details to pay the remainder of the balance. Worse still, when I went back to the product page, this is what greeted my eye...

View full - (908x768, 194KB PNG)

Now as far as I'm concerned, I had every right (And still retain that right) to purchase that SD card at the price which it was offered me, and I've already sent Amazon a quite clear message to that effect. However what I'd like to know is:

How could the price have bumped-up in the first place...Given that it was already in my basket at that price, and thus the item and price were both secured for my session?
Given my above experience, how is anyone supposed to trust Amazon if they've sent me round a page loop, then suddenly I find the price has "conveniently" gone up whilst I was stuck there?

If anyone can shed any further light on this, then I'd be greatful for any info...But after such treachery this morning, I've got a very low opinion of Amazon at the moment...

+++ DieselDragon +++

refmaster · 25-11-10, 05:22 AM

A shop has no legal obligation to sell an item at the advertised price, regardless of whether you already have the item in the basket.

If the price was a mistake, then Amazon can legally change the price to show this.

The advertised price is an invitation to offer according to contract law but it is not the acceptance of an offer.

A shop doesn't even have to sell an advertised item if they don't.

If you had brought the item at the advertised price though, a shop cannot call you back and say that they have made a mistake with the price and thus request more money.

refmaster · 25-11-10, 05:29 AM

also:
You were buying from an 3rd party seller, not Amazon directly. I don't think 3rd parties know if you have one of their items in your basket

**the_icks** · 25-11-10, 05:59 AM

you cant use vouchers with 3rd party sellers can you??

Harvez · 25-11-10, 06:20 AM

Quote:

Originally Posted by refmaster

A shop has no legal obligation to sell an item at the advertised price, regardless of whether you already have the item in the basket.

If the price was a mistake, then Amazon can legally change the price to show this.

The advertised price is an invitation to offer according to contract law but it is not the acceptance of an offer.

A shop doesn't even have to sell an advertised item if they don't.

If you had brought the item at the advertised price though, a shop cannot call you back and say that they have made a mistake with the price and thus request more money.

It's Bought.
bought: to have purchased something. It is the past tense of the word buy.
They bought their car from a registered dealer
brought: to have carried or taken something/someone with you. It is the past tense of the word bring.

Lesson over

chigley · 25-11-10, 06:28 AM

Quote:

Originally Posted by Harvez

It's Bought.
bought: to have purchased something. It is the past tense of the word buy.
They bought their car from a registered dealer
brought: to have carried or taken something/someone with you. It is the past tense of the word bring.

Lesson over

Hypocrisy much!?

s26rgc · 25-11-10, 06:30 AM

I think a similar item is in the Black Friday deals today also

az87aris · 25-11-10, 06:46 AM

What are you on about, you were viewing the cheaper item sold by digitek but somehow added the more expensive item sold by another marketplace seller base.

Nothing a few more clicks wouldn't have fixed removing it from your basket and adding it back..

refmaster · 25-11-10, 06:59 AM

Quote:

Originally Posted by Harvez

It's Bought.
bought: to have purchased something. It is the past tense of the word buy.
They bought their car from a registered dealer
brought: to have carried or taken something/someone with you. It is the past tense of the word bring.

Lesson over

You do realise that I am going to analyse all of your posts from now on!

williamblah · 25-11-10, 08:00 AM

Surely someone else added and paid for the last SD card sold by 'Digitech', and so he was automatically offered the next best seller?

Also, refmaster is correct. Until you have actually paid for an item, a shop has no legal obligation at all to sell it to you at the price at which it was advertised. Legally, Poundland could tell you at the checkout that the price of the products in your basket is actually £2 each, and you have no legal right to purchase the items at £1.

Kfchris1 · 25-11-10, 09:14 AM

its happened loads in the last few days!! Because every1 is frantic buying the deals are all over the place!! if you look in the amazon forum ul see lots of articles from people having the same problem and all amazon have said is "sorry but are having problems coping with the amount of people trying to purchase gifts all at the same time"

Its pritty cr ap to be honest!!

-null- · 25-11-10, 10:05 AM

No one else took Harvez's post to be a bit tongue in cheek then.

**ryan1087** · 25-11-10, 10:07 AM

I love this spelling by amazon:

Upcoming Deal

Make believe it'S ONY for your eyes

az87aris · 25-11-10, 10:11 AM

That's the bravia 40" rumoured to be on offer for £375!!

refmaster · 25-11-10, 10:57 AM

Quote:

Originally Posted by ryan1087

I love this spelling by amazon:

Upcoming Deal

Make believe it'S ONY for your eyes

ahhhh
its the bravia, and im at uni

**ryan1087** · 25-11-10, 10:58 AM

Quote:

Originally Posted by refmaster

ahhhh
its the bravia, and im at uni

It's at 6:00, don't worry

jwardmagic · 25-11-10, 12:47 PM

What is happening is the card you were about to buy had just been sold. And the next cheapest available one was at £11. They were not being sold by amazon uk but other users. A bit like ebay.

25-11-10, 04:13 AM	#1
DieselDragn iPod Nano 4GB Join Date: Jun 2010 Location: Location, Location! Posts: 302	Can anyone tell me what on earth Amazon are playing at? Ay up again! (Apologies for the large images in this post!) I recently got given a £5.00 Amazon voucher and was idily browsing the Black Friday offers panel last night when pure chance led me to this: View full - (908x768, 193KB PNG) Of course, this price caught my eye as I could do with a card for my camera so I can free my 2GB one for use in my (Non SDHC compatible) stereo! Of course, I bashed the "Add to basket" button and literally sprinted through the checkout. Now I wasn't hanging around at all, but for some reason Amazon's cart system kept sending me back to the same page and it took me several attempts to get past it. Eventually I got to the order confirmation page, only to see that the price had suddenly shot up to about £9.80 or thereabouts, and I was being asked for my debit card details to pay the remainder of the balance. Worse still, when I went back to the product page, this is what greeted my eye... View full - (908x768, 194KB PNG) Now as far as I'm concerned, I had every right (And still retain that right) to purchase that SD card at the price which it was offered me, and I've already sent Amazon a quite clear message to that effect. However what I'd like to know is: How could the price have bumped-up in the first place...Given that it was already in my basket at that price, and thus the item and price were both secured for my session? Given my above experience, how is anyone supposed to trust Amazon if they've sent me round a page loop, then suddenly I find the price has "conveniently" gone up whilst I was stuck there? If anyone can shed any further light on this, then I'd be greatful for any info...But after such treachery this morning, I've got a very low opinion of Amazon at the moment... +++ DieselDragon +++

25-11-10, 05:59 AM	#4
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 14,487	you cant use vouchers with 3rd party sellers can you?? __________________

25-11-10, 06:46 AM	#8
az87aris Mini Mac Join Date: Apr 2008 Location: South Yorkshire Posts: 4,906	What are you on about, you were viewing the cheaper item sold by digitek but somehow added the more expensive item sold by another marketplace seller base. Nothing a few more clicks wouldn't have fixed removing it from your basket and adding it back.. __________________ Free iPhone 4S \| Free iPad \| Free iPod

25-11-10, 09:14 AM	#11
Kfchris1 iPod 30gb Join Date: Nov 2010 Location: In a Box In The Desert Posts: 1,480	its happened loads in the last few days!! Because every1 is frantic buying the deals are all over the place!! if you look in the amazon forum ul see lots of articles from people having the same problem and all amazon have said is "sorry but are having problems coping with the amount of people trying to purchase gifts all at the same time" Its pritty cr ap to be honest!! __________________ Dont Tell Me "Sky's The Limit" When There Are Footprints On The Moon!! Get TWO Greens On The Gadets Kudos Conga Now!! Free Gadgets \| Free iPod Touch

25-11-10, 10:07 AM	#13
ryan1087 What to put... Join Date: Mar 2010 Posts: 9,071	I love this spelling by amazon: Upcoming Deal Make believe it'S ONY for your eyes __________________ free ipad 3 Last edited by ryan1087; 25-11-10 at 10:07 AM..

25-11-10, 05:22 AM	#2
refmaster iPod Nano 4GB Join Date: Aug 2008 Posts: 239	A shop has no legal obligation to sell an item at the advertised price, regardless of whether you already have the item in the basket. If the price was a mistake, then Amazon can legally change the price to show this. The advertised price is an invitation to offer according to contract law but it is not the acceptance of an offer. A shop doesn't even have to sell an advertised item if they don't. If you had brought the item at the advertised price though, a shop cannot call you back and say that they have made a mistake with the price and thus request more money.

25-11-10, 05:29 AM	#3
refmaster iPod Nano 4GB Join Date: Aug 2008 Posts: 239	also: You were buying from an 3rd party seller, not Amazon directly. I don't think 3rd parties know if you have one of their items in your basket

25-11-10, 06:30 AM	#7
s26rgc iPod Nano 4GB Join Date: Apr 2010 Location: Stirling Posts: 304	I think a similar item is in the Black Friday deals today also

25-11-10, 08:00 AM	#10
williamblah iPod 60gb Join Date: Sep 2009 Location: Colchester, Essex Posts: 1,898	Surely someone else added and paid for the last SD card sold by 'Digitech', and so he was automatically offered the next best seller? Also, refmaster is correct. Until you have actually paid for an item, a shop has no legal obligation at all to sell it to you at the price at which it was advertised. Legally, Poundland could tell you at the checkout that the price of the products in your basket is actually £2 each, and you have no legal right to purchase the items at £1.

25-11-10, 10:05 AM	#12
-null- Mini Mac Join Date: Feb 2008 Posts: 3,143	No one else took Harvez's post to be a bit tongue in cheek then.

25-11-10, 10:11 AM	#14
az87aris Mini Mac Join Date: Apr 2008 Location: South Yorkshire Posts: 4,906	That's the bravia 40" rumoured to be on offer for £375!! __________________ Free iPhone 4S \| Free iPad \| Free iPod

25-11-10, 12:47 PM	#17
jwardmagic iPod Nano 1GB Join Date: Nov 2010 Posts: 59	What is happening is the card you were about to buy had just been sold. And the next cheapest available one was at £11. They were not being sold by amazon uk but other users. A bit like ebay.