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Referral signed up twice

This is a discussion on Referral signed up twice within the Kudos Network forums, part of the eXceem supported sites category; Hey guys, I know I should probably send this in a support ticket (and I will) but I wanted to ...

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Old 06-10-10, 09:56 PM   #1
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Referral signed up twice


Hey guys, I know I should probably send this in a support ticket (and I will) but I wanted to draw attention to it and ask if it's happened to others.

I've changed a few key links on my site to Kudos so I can test out the new design... Thing is I had one sign up appear twice within 4 minutes. Now I don't know if this is the user being fraudulent (no offers done yet) or if it's because of the fact Kudos remember you as a referral even if you click off the site or if they thought they were logging in... Etc!

Fact is I have one referral from my site and the other from my ref link. Can anyone shed any light?

Thanks
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Old 06-10-10, 10:02 PM   #2
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Also just noticed 2 things...

1: the emails are slightly different. Ones @hotmail and the others @ntlworld but the start is exactly the same. (too much of a coincidence.)

2: see the attached pic for the 2nd referral... Seems odd!
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Old 06-10-10, 10:08 PM   #3
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Erm... Nice pic.
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Old 06-10-10, 10:42 PM   #4
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I had a similar problem where they signed up twice, because they misspelled their email the first time. I contacted Kudos and they said that they cant remove one of them unless the referral contacts the support themselves.

I wouldn't worry too much until they complete an offer, though

You can try to email the referral and tell them to contact support and get one of their accounts deleted.
 
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Old 06-10-10, 11:22 PM   #5
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Glad you mentioned the email addresses are different. Its impossible to sign up again using the same email address.

If they contact me I will sort it but I cant do anything unless they do so. But like Djoscar says, if they don't complete an offer...who cares...
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Old 07-10-10, 06:56 AM   #6
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Lol thanks.

I'll contact them and see if they can contact you... Might be a good reminder to do an offer and see if they're bothered.
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