Fault with support system?

Garyl2k · 18-06-09, 12:54 PM

Hi Lee and all!

I have no idea if it's me or the KudosNetwork or my account, but when I try to post a new support ticket (Even custom orders) It don't seem to be going through.

I have tried to respond to an old support ticket to see if that works but it don't seem to work.

My ID is:2682

I was looking for an email but couldnt find, if there is one I would love to have it for future referrence.

Thanks
Gary

Djoscar · 18-06-09, 12:56 PM

I have asked for a Custom order about a hour ago and it was working perfectly.

Edit - Found the email address in Lee's sig

- support@kudosnetwork.co.uk

kudos · 18-06-09, 02:14 PM

Quote:

Originally Posted by Garyl2k

Hi Lee and all!

I have no idea if it's me or the KudosNetwork or my account, but when I try to post a new support ticket (Even custom orders) It don't seem to be going through.

I have tried to respond to an old support ticket to see if that works but it don't seem to work.

My ID is:2682

I was looking for an email but couldnt find, if there is one I would love to have it for future referrence.

Thanks
Gary

Thats odd. What browser / system you running mate? Works ok for me.

I have heard of some issues with the new mac books.

killorna100 · 18-06-09, 03:38 PM

Quote:

Originally Posted by kudos

Thats odd. What browser / system you running mate? Works ok for me.

I have heard of some issues with the new mac books.

I have the new mac book and it works fine.

Garyl2k · 18-06-09, 03:40 PM

Quote:

Originally Posted by kudos

Thats odd. What browser / system you running mate? Works ok for me.

I have heard of some issues with the new mac books.

Using latest version of Windows Vista using both IE7 and latest verison of FireFox.

Will give it another go!

Cheers for email!

kudos · 18-06-09, 07:46 PM

Quote:

Originally Posted by Garyl2k

Using latest version of Windows Vista using both IE7 and latest verison of FireFox.

Will give it another go!

Cheers for email!

I noticed it worked. Did you do anything to fix it?

Garyl2k · 18-06-09, 08:38 PM

Hi mate,

Nope, I was at another building at work today where we have a different broadband provider (Nildram) and I used IE6.

Though I tried at home (Talktalk) and then at our main office (Business BT DSL) but Nildram won...

Who knows why it didn't work, at first I thought it might be because I had open support tickets already.

18-06-09, 12:54 PM	#1
Garyl2k iPod 20gb Join Date: Nov 2007 Location: Dagenham, Essex Posts: 978	Fault with support system? Hi Lee and all! I have no idea if it's me or the KudosNetwork or my account, but when I try to post a new support ticket (Even custom orders) It don't seem to be going through. I have tried to respond to an old support ticket to see if that works but it don't seem to work. My ID is:2682 I was looking for an email but couldnt find, if there is one I would love to have it for future referrence. Thanks Gary

18-06-09, 12:56 PM	#2
Djoscar Mini Mac Join Date: Jan 2009 Posts: 4,361	I have asked for a Custom order about a hour ago and it was working perfectly. Edit - Found the email address in Lee's sig - support@kudosnetwork.co.uk __________________ Free iPad \| Free iPhone 4

18-06-09, 08:38 PM	#7
Garyl2k iPod 20gb Join Date: Nov 2007 Location: Dagenham, Essex Posts: 978	Hi mate, Nope, I was at another building at work today where we have a different broadband provider (Nildram) and I used IE6. Though I tried at home (Talktalk) and then at our main office (Business BT DSL) but Nildram won... Who knows why it didn't work, at first I thought it might be because I had open support tickets already.