more declines from LOVEFiLM....

kudos · 12-06-09, 06:22 PM

Just a quick post to say I am aware of the huge number of declines and will try to sort it first thing Monday morning.

They don't work weekends!!

Djoscar · 12-06-09, 06:27 PM

I got one revoke, but i know that the guy didn't rent a DVD and cancelled the service, but it hasn't been 28 days anyways...

Jamwee · 12-06-09, 07:53 PM

Ooooo..how exciting..kind of.

Just had my first decline

Only had one green so far...so it's still early days

6 more pending!

Blazer · 12-06-09, 07:59 PM

Quote:

Originally Posted by Jamwee

Ooooo..how exciting..kind of.

Just had my first decline

Only had one green so far...so it's still early days

6 more pending!

It's not exciting, trust me! Especially if you find out they could be genuine =[

Jamwee · 12-06-09, 08:34 PM

Still being a n00b - if someone is declined it goes red. Do they stay as red or do they go back to yellow? The decline I had just went from red to yellow?

tomeglenn · 12-06-09, 08:41 PM

I've just had one decline too

kudos · 12-06-09, 10:15 PM

Quote:

Originally Posted by Jamwee

Still being a n00b - if someone is declined it goes red. Do they stay as red or do they go back to yellow? The decline I had just went from red to yellow?

When your offer is declined, you have the option of removing it from your account. If that happens then your referral would then revert back to a standard yellow, i.e. no offer completed.

They may decide to complete another offer, and then go back to green.

delude · 12-06-09, 10:21 PM

Just had a decline as well, funny because he guy seemed genuine.

Jamwee · 12-06-09, 11:41 PM

Quote:

Originally Posted by kudos

When your offer is declined, you have the option of removing it from your account. If that happens then your referral would then revert back to a standard yellow, i.e. no offer completed.

They may decide to complete another offer, and then go back to green.

Cheers. So if he's reverted back to yellow does that mean he's proactively got in touch with you and raised a ticket to have it removed or is it something that's done automatically?

kudos · 12-06-09, 11:44 PM

Quote:

Originally Posted by Jamwee

Cheers. So if he's reverted back to yellow does that mean he's proactively got in touch with you and raised a ticket to have it removed or is it something that's done automatically?

When your offer is declined, a red message appears on my My Status page telling you this fact. Inside the red box is a link. Clicky on the linky and the offer is removed.

Jamwee · 13-06-09, 12:06 AM

Cool, means if they've done that already they may be intent on taking up a new offer. Cheers for the help

Tippy · 13-06-09, 12:40 AM

I don't know why people can't follow simple instructions.

Sign up for 14 days & recieve your DVDs I don't know why people have to be silly & do the C word, as it not that expensive only £3.99 per month.

Life would be so easy if there wasn't Declines.

Rant over!

Tippy

bmh16 · 13-06-09, 09:42 AM

It's a really good service so it's a shame people cant receive the one dvd. I completed the offer on Kudos recently for the first time and was surprised how good it was but i decided i don't have the money atm to warrent subscribing but i definitely will look back into it in the future as the service was great. I'm annoyed Lovefilm are revoking and not accepting. My offer has been pending for 3 weeks now, it's going to go through but looks like i will have to wait for next week's automatic thing which is slightly annoying!

Sachmo_51_6 · 13-06-09, 09:47 AM

Had my first decline today, which was odd, because they guy who signed up before him and completed the offer successfully (as far as I know) hasn't gone green yet...looks like lovefilm are quick to decline, but not so quick to accept!

**the_icks** · 13-06-09, 10:16 AM

Quote:

Originally Posted by bmh16

It's a really good service so it's a shame people cant receive the one dvd. I completed the offer on Kudos recently for the first time and was surprised how good it was but i decided i don't have the money atm to warrent subscribing but i definitely will look back into it in the future as the service was great. I'm annoyed Lovefilm are revoking and not accepting. My offer has been pending for 3 weeks now, it's going to go through but looks like i will have to wait for next week's automatic thing which is slightly annoying!

be interesting to see if you revoke....

and also be interesting to know if these revokes are just on incentive site accounts or across the board (I am not sure if their is a special scheme for incentive sites)

bmh16 · 13-06-09, 10:27 AM

Quote:

Originally Posted by the_icks

be interesting to see if you revoke....

and also be interesting to know if these revokes are just on incentive site accounts or across the board (I am not sure if their is a special scheme for incentive sites)

Well it was 3 weeks ago i completed it and i cancelled on the 13th day (8 days ago) so i guess if i revoked i would have by now? Would be pissed if i do revoke though! I had a nice chat with the guy on the phone though which is surprising as i hate talking on the phone for that long but we talked a fair bit about lovefilm and a few questions i had and coming back to it in the future.

Sachmo_51_6 · 14-06-09, 02:36 PM

Quote:

Originally Posted by bmh16

Well it was 3 weeks ago i completed it and i cancelled on the 13th day (8 days ago) so i guess if i revoked i would have by now?

Keep me posted about LoveFilms attitude towards cancelling in situations like these (i.e. you've rented 1/2 DVDs, added 10 films to your list, but cancelled before the end of the 2 weeks) since you should know fairly soon what the situation is regarding whether they log it as 'revoked' or 'completed'.

Several of my referrals have done this, and I can't decide if they'll be revoked or not...fingers crossed for greens, greens, greens!

bmh16 · 14-06-09, 02:49 PM

Quote:

Originally Posted by Sachmo_51_6

Keep me posted about LoveFilms attitude towards cancelling in situations like these (i.e. you've rented 1/2 DVDs, added 10 films to your list, but cancelled before the end of the 2 weeks) since you should know fairly soon what the situation is regarding whether they log it as 'revoked' or 'completed'.

Several of my referrals have done this, and I can't decide if they'll be revoked or not...fingers crossed for greens, greens, greens!

Well i only added 3 to my list and received all 3, but that's fine as i have received dvds. I will keep you guys informed indeed!

Sachmo_51_6 · 14-06-09, 05:09 PM

isn't the offer just for 2 DVD's? I thought after you had received your 2nd DVD (i.e. when they sent you your third) that the trial was over and they started charging you, in which case your status would have to change to green. Maybe that was just for the package I was on (the cheapy £3.61/month, 2 DVDs/month)?

kudos · 15-06-09, 04:43 PM

I have heard back from LF on this matter and have been assured by them that all of the declines are indeed genuine and will not be reversed.

A lot of you are struggling with these events but let me assure you that nothing fishy is going on.

LF have, in the past, been way too lenient with approving credits. What this means is that even if a customer wasn't fully completing the requirements, they could still find themselves approved. This was mainly due to inefficient systems and work practises, and had lead us all into a false rate of conversions.

The past 2 declined batches were ran through the new system. Last time there was a mistake, and some users were incorrectly declined. This has since been resolved. Friday's declined batch was also ran through the new system, with no mistakes!

Today, the approved batch was run as some of you will no doubt have noticed.

In a nutshell, it works like this:
If you have fully completed the requirements when the approved batch is run, then you will be approved. If you haven't, then you will remain pending, until either the trial is up and you haven't rented a DVD, or a payment fails etc. Then you will be declined when the declined batch is run. If neither of these events occur (approve or decline) before the 28 day mark, then you will be approved automatically.

Hope that all makes sense.

Lee.

p.s. If you still feel you, or one of your referrals, have been declined when you/they shouldn't have been, please DO get in touch!

12-06-09, 06:22 PM	#1
kudos Site Owner: KUDOS network Join Date: May 2007 Location: Suffolk. UK Posts: 2,670	more declines from LOVEFiLM.... Just a quick post to say I am aware of the huge number of declines and will try to sort it first thing Monday morning. They don't work weekends!! __________________ ::KUDOS network:: :: Check out the new KUDOS design :: << eXceem Network Staff Member of the Year 2010 >> << eXceem New and Unproven Network of the Year 2008 >> consoles - apple - ps3 - gadgets - hdtv - gifts - points - mobiles Follow us on Twitter Owned & Operated By Kudos Media Limited

12-06-09, 06:27 PM	#2
Djoscar Mini Mac Join Date: Jan 2009 Posts: 4,361	I got one revoke, but i know that the guy didn't rent a DVD and cancelled the service, but it hasn't been 28 days anyways... __________________ Free iPad \| Free iPhone 4

13-06-09, 12:40 AM	#12
Tippy 13/10/2010 - Baby Born!! Join Date: Sep 2007 Location: In Barnet! OH NO! Posts: 4,321	I don't know why people can't follow simple instructions. Sign up for 14 days & recieve your DVDs I don't know why people have to be silly & do the C word, as it not that expensive only £3.99 per month. Life would be so easy if there wasn't Declines. Rant over! Tippy __________________ TRADE: WEBSITE: Cool Freebies - Get your FREE Gadget HERE

13-06-09, 09:42 AM	#13
bmh16 Call me Ben .... Join Date: Apr 2006 Location: Bristol / Neath Posts: 7,728	It's a really good service so it's a shame people cant receive the one dvd. I completed the offer on Kudos recently for the first time and was surprised how good it was but i decided i don't have the money atm to warrent subscribing but i definitely will look back into it in the future as the service was great. I'm annoyed Lovefilm are revoking and not accepting. My offer has been pending for 3 weeks now, it's going to go through but looks like i will have to wait for next week's automatic thing which is slightly annoying! __________________ FREE PS3 \| FREE iPod Touch \| FREE Wii Spoiler

15-06-09, 04:43 PM	#20
kudos Site Owner: KUDOS network Join Date: May 2007 Location: Suffolk. UK Posts: 2,670	I have heard back from LF on this matter and have been assured by them that all of the declines are indeed genuine and will not be reversed. A lot of you are struggling with these events but let me assure you that nothing fishy is going on. LF have, in the past, been way too lenient with approving credits. What this means is that even if a customer wasn't fully completing the requirements, they could still find themselves approved. This was mainly due to inefficient systems and work practises, and had lead us all into a false rate of conversions. The past 2 declined batches were ran through the new system. Last time there was a mistake, and some users were incorrectly declined. This has since been resolved. Friday's declined batch was also ran through the new system, with no mistakes! Today, the approved batch was run as some of you will no doubt have noticed. In a nutshell, it works like this: If you have fully completed the requirements when the approved batch is run, then you will be approved. If you haven't, then you will remain pending, until either the trial is up and you haven't rented a DVD, or a payment fails etc. Then you will be declined when the declined batch is run. If neither of these events occur (approve or decline) before the 28 day mark, then you will be approved automatically. Hope that all makes sense. Lee. p.s. If you still feel you, or one of your referrals, have been declined when you/they shouldn't have been, please DO get in touch! __________________ ::KUDOS network:: :: Check out the new KUDOS design :: << eXceem Network Staff Member of the Year 2010 >> << eXceem New and Unproven Network of the Year 2008 >> consoles - apple - ps3 - gadgets - hdtv - gifts - points - mobiles Follow us on Twitter Owned & Operated By Kudos Media Limited

12-06-09, 07:53 PM	#3
Jamwee iPod Nano 4GB Join Date: Apr 2009 Location: Glasgow! Posts: 328	Ooooo..how exciting..kind of. Just had my first decline Only had one green so far...so it's still early days 6 more pending!

12-06-09, 08:34 PM	#5
Jamwee iPod Nano 4GB Join Date: Apr 2009 Location: Glasgow! Posts: 328	Still being a n00b - if someone is declined it goes red. Do they stay as red or do they go back to yellow? The decline I had just went from red to yellow?

12-06-09, 08:41 PM	#6
tomeglenn iPod Nano 4GB Join Date: Feb 2009 Location: Alnwick, UK Posts: 373	I've just had one decline too

12-06-09, 10:21 PM	#8
delude Mini Mac Join Date: Mar 2007 Location: UK Posts: 4,655	Just had a decline as well, funny because he guy seemed genuine.

13-06-09, 12:06 AM	#11
Jamwee iPod Nano 4GB Join Date: Apr 2009 Location: Glasgow! Posts: 328	Cool, means if they've done that already they may be intent on taking up a new offer. Cheers for the help

13-06-09, 09:47 AM	#14
Sachmo_51_6 iPod Nano 2GB Join Date: May 2009 Location: Plymouth/Loughborough Posts: 133	Had my first decline today, which was odd, because they guy who signed up before him and completed the offer successfully (as far as I know) hasn't gone green yet...looks like lovefilm are quick to decline, but not so quick to accept!

14-06-09, 05:09 PM	#19
Sachmo_51_6 iPod Nano 2GB Join Date: May 2009 Location: Plymouth/Loughborough Posts: 133	isn't the offer just for 2 DVD's? I thought after you had received your 2nd DVD (i.e. when they sent you your third) that the trial was over and they started charging you, in which case your status would have to change to green. Maybe that was just for the package I was on (the cheapy £3.61/month, 2 DVDs/month)?