more declines from LOVEFiLM....

bmh16 · 15-06-09, 04:53 PM

Just to say here too my offer went to complete today

Sachmo_51_6 · 15-06-09, 05:28 PM

Thanks for keeping us posted and explaining it Lee, just had 4 greens go through, but some of the others who had signed up before them are still pending, at least know I know why this is and can explain it to them.

I think it's great that site owners like you are prepared to take the time to keep us informed and up to date!

Stevie · 17-06-09, 02:02 AM

Hi Lee,

I know for sure that I should not have been revoked but I am still red. I signed up, received 2 DVDs and returned them both, I then canceled on the 13th day or something. No one in my house had ever been a lovefilm customer and I provided all valid details.
Could you please tell me what to do because I cannot see where I went wrong.

The same also applies to one of my referrals who rented and returned 1 DVD correctly. He is still red.

Thanks

**the_icks** · 17-06-09, 06:37 AM

do you still have the emails that show your emails were despatched??

Monkeyegg · 17-06-09, 06:44 AM

Quote:

Originally Posted by the_icks

do you still have the emails that show your emails were despatched??

I think you mean DVDs... don't worry, age will get to us all

**the_icks** · 17-06-09, 09:29 AM

Quote:

Originally Posted by Monkeyegg

I think you mean DVDs... don't worry, age will get to us all

sorry Nora,what I meant to say was:

do you still have the dvds that show your emails were despatched??

Amiethest · 17-06-09, 10:09 AM

I might actually start using Kudos, the customer service seems excellent.

kudos · 17-06-09, 10:28 AM

Quote:

Originally Posted by Stevie

Hi Lee,

I know for sure that I should not have been revoked but I am still red. I signed up, received 2 DVDs and returned them both, I then canceled on the 13th day or something. No one in my house had ever been a lovefilm customer and I provided all valid details.
Could you please tell me what to do because I cannot see where I went wrong.

The same also applies to one of my referrals who rented and returned 1 DVD correctly. He is still red.

Thanks

hmm. There must be something amiss here.

Please can you email me (support[at]kudosnetwork.co.uk) with a screenie of your LF account page. Also include the kudos site you done the offer on, and your refID please.

Same applies for your referrals.

I can use this to debate with LF then.

Stevie · 17-06-09, 12:53 PM

Sent you the e-mail, hope it helps. Thanks for looking into it

kudos · 17-06-09, 01:40 PM

Quote:

Originally Posted by Stevie

Sent you the e-mail, hope it helps. Thanks for looking into it

Got it thanks.

somewhere · 17-06-09, 05:10 PM

My experience of LoveFilm.

I signed up under the 14 day offer and ordered a film. A week goes by nothing shows up, but my cp shows that I have a film at home. I don't. I called to cancel and they say that unless I return the film that I do not have, by a certain date, they will charge me. After getting through to the call centre manager, he told me to report the dvd as lost and they would cancel my account straight away. (still waiting for that to happen). I would rather pay full price for my iPod than pay for dvds that never turn up. Its my first experience of the 'free gift' service offered by web sites like kudos and I don't think I will come back. It's not because i think kudos are bad, judging from these boards they are very good, it's more more to do with the reminder from lovefilms on how scabby some of the promotional companies can be.

Sorry lee, but when I saw this thread about the LF declines, I started to wonder and it prompted me to look into where my dvd was. I reckon it'll show up on day 14.

Jamwee · 17-06-09, 05:17 PM

I, as other members also, have found lovefilm to be an excellent service! I called to cancel my free trial (I did mine when I moved into my flat, before I knew anything about the freebie scene) and the guy was exceedingly helpful. He gave me an extra week free to ensure my DVDs got back in time.

Sucks you had a bad experience, but that doesn't mean the service is bad...seems like they made a mistake...or royal mail made a mistake (which seems more plausable!) You shouldn't let it put you off

Jon · 17-06-09, 05:19 PM

Quote:

scabby some of the promotional companies can be.

Come on be fair, LOVEFiLM must send out 1000's of dvd's each day, by the law of averages some are bound to go missing/get damaged address labels in the post, I don't think its fair to class that as scabby.

bmh16 · 17-06-09, 05:37 PM

Quote:

Originally Posted by somewhere

My experience of LoveFilm.

I signed up under the 14 day offer and ordered a film. A week goes by nothing shows up, but my cp shows that I have a film at home. I don't. I called to cancel and they say that unless I return the film that I do not have, by a certain date, they will charge me. After getting through to the call centre manager, he told me to report the dvd as lost and they would cancel my account straight away. (still waiting for that to happen). I would rather pay full price for my iPod than pay for dvds that never turn up. Its my first experience of the 'free gift' service offered by web sites like kudos and I don't think I will come back. It's not because i think kudos are bad, judging from these boards they are very good, it's more more to do with the reminder from lovefilms on how scabby some of the promotional companies can be.

Sorry lee, but when I saw this thread about the LF declines, I started to wonder and it prompted me to look into where my dvd was. I reckon it'll show up on day 14.

Lovefilm has been brilliant for me and also reading other boards for many other people too. The fault is likely to be with Royal Mail more than anything and is just unlucky which is a shame really.

Sachmo_51_6 · 17-06-09, 06:08 PM

I agree that LoveFilm are good. My first disc went missing but I reported it and they dispatched a replacement the same day. They sent me an email saying that I would have to fill out a form from Royal Mail in order for LF to claim back the disc or pay them £10, at which point I thought "great this is a bad company/offer", but I kept an eye on my account and they removed the missing disc (I assume because Royal Mail returned it to their return address), so I had to accept that they are a good/responsible company.

Was also dead easy to cancel (even though it was an Indian Call Centre!), admittedly I may have told them I was emigrating to Australia and that was why I was trying to cancel (this to avoid them trying to convince me to stay for one more month), but still the customer service was good.

delude · 17-06-09, 06:16 PM

If Stevie has genuinely not been credited, and he is 100% sure then I hate to think how many other cases there are like this.

bmh16 · 17-06-09, 07:03 PM

Quote:

Originally Posted by Sachmo_51_6

I agree that LoveFilm are good. My first disc went missing but I reported it and they dispatched a replacement the same day. They sent me an email saying that I would have to fill out a form from Royal Mail in order for LF to claim back the disc or pay them £10, at which point I thought "great this is a bad company/offer", but I kept an eye on my account and they removed the missing disc (I assume because Royal Mail returned it to their return address), so I had to accept that they are a good/responsible company.

Was also dead easy to cancel (even though it was an Indian Call Centre!), admittedly I may have told them I was emigrating to Australia and that was why I was trying to cancel (this to avoid them trying to convince me to stay for one more month), but still the customer service was good.

Haha at first i didn't understand what the guy was saying but he was really polite so i thought i would be polite back and say thank you to it all saying what i thought of lovefilm (excellent) and that i just couldn't afford it for now but would return in the future which is probable anyway

delude · 17-06-09, 07:06 PM

I completed LoveFilm as my first offer, but soon realised that a year ago I would not be able to fund it. When cancelling, I remember that they offered an online form which you could complete, but only after 11:30pm. I came to the conclusion that this was because they wanted somebody to talk to you to try and persuade you to stay

Stevie · 17-06-09, 08:50 PM

Quote:

Originally Posted by delude

If Stevie has genuinely not been credited, and he is 100% sure then I hate to think how many other cases there are like this.

Exactly what I am thinking...and I know for a fact that one of my referrals should not have been revoked but he is still red. Unfortunatly he's out the country till september now and it was such a mission to get him to do the offer that I don't think I'm going to bother him with all this.

So Lee is looking into it now and we'll see what Lovefilm have to say. I cannot see a reason why I was revoked though (same with my referral) so hopefully it will all be sorted out soon enough.

On the topic of Lovefilms services...I am actually now a customer with them again (mainly for ps3 rentals) and they are excellent, and at such a great prices as well. I had a friend who did the offer and her first DVD didn't turn up...she simply reported it and her next DVD was dispatched the next day and she didn't have to pay a penny (did have to fill out the Royal Mail Form).

dbatch · 17-06-09, 08:54 PM

my lovefilm referal is still showing as revoked on gifts.fj is it sorted yet or shall i send a support ticket?

15-06-09, 04:53 PM	#21
bmh16 Call me Ben .... Join Date: Apr 2006 Location: Bristol / Neath Posts: 7,728	Just to say here too my offer went to complete today __________________ FREE PS3 \| FREE iPod Touch \| FREE Wii Spoiler

17-06-09, 10:09 AM	#27
Amiethest is meant to be revising Join Date: Dec 2008 Location: Nottinghamshire Posts: 6,323	I might actually start using Kudos, the customer service seems excellent. __________________ Free iPad \| Free Xbox 360 \|Free 3DS Want to know how to get greens (referrals) for FreebieJeebies? I'll tell you how..... Work hard, like the rest of us! Feel free to ask questions!

17-06-09, 08:54 PM	#40
dbatch iPod 20gb Join Date: Jun 2008 Posts: 688	my lovefilm referal is still showing as revoked on gifts.fj is it sorted yet or shall i send a support ticket? __________________ Freegifts : Free Gifts and Gadgets

15-06-09, 05:28 PM	#22
Sachmo_51_6 iPod Nano 2GB Join Date: May 2009 Location: Plymouth/Loughborough Posts: 133	Thanks for keeping us posted and explaining it Lee, just had 4 greens go through, but some of the others who had signed up before them are still pending, at least know I know why this is and can explain it to them. I think it's great that site owners like you are prepared to take the time to keep us informed and up to date!

17-06-09, 02:02 AM	#23
Stevie iPod Nano 1GB Join Date: Apr 2009 Location: UK Posts: 54	Hi Lee, I know for sure that I should not have been revoked but I am still red. I signed up, received 2 DVDs and returned them both, I then canceled on the 13th day or something. No one in my house had ever been a lovefilm customer and I provided all valid details. Could you please tell me what to do because I cannot see where I went wrong. The same also applies to one of my referrals who rented and returned 1 DVD correctly. He is still red. Thanks

17-06-09, 06:37 AM	#24
the_icks Mr Baldy Chicken Join Date: Mar 2006 Posts: 13,983	do you still have the emails that show your emails were despatched??

17-06-09, 12:53 PM	#29
Stevie iPod Nano 1GB Join Date: Apr 2009 Location: UK Posts: 54	Sent you the e-mail, hope it helps. Thanks for looking into it

17-06-09, 05:10 PM	#31
somewhere iPod Shuffle Join Date: Jun 2009 Posts: 1	My experience of LoveFilm. I signed up under the 14 day offer and ordered a film. A week goes by nothing shows up, but my cp shows that I have a film at home. I don't. I called to cancel and they say that unless I return the film that I do not have, by a certain date, they will charge me. After getting through to the call centre manager, he told me to report the dvd as lost and they would cancel my account straight away. (still waiting for that to happen). I would rather pay full price for my iPod than pay for dvds that never turn up. Its my first experience of the 'free gift' service offered by web sites like kudos and I don't think I will come back. It's not because i think kudos are bad, judging from these boards they are very good, it's more more to do with the reminder from lovefilms on how scabby some of the promotional companies can be. Sorry lee, but when I saw this thread about the LF declines, I started to wonder and it prompted me to look into where my dvd was. I reckon it'll show up on day 14.

17-06-09, 05:17 PM	#32
Jamwee iPod Nano 4GB Join Date: Apr 2009 Location: Glasgow! Posts: 328	I, as other members also, have found lovefilm to be an excellent service! I called to cancel my free trial (I did mine when I moved into my flat, before I knew anything about the freebie scene) and the guy was exceedingly helpful. He gave me an extra week free to ensure my DVDs got back in time. Sucks you had a bad experience, but that doesn't mean the service is bad...seems like they made a mistake...or royal mail made a mistake (which seems more plausable!) You shouldn't let it put you off

17-06-09, 06:08 PM	#35
Sachmo_51_6 iPod Nano 2GB Join Date: May 2009 Location: Plymouth/Loughborough Posts: 133	I agree that LoveFilm are good. My first disc went missing but I reported it and they dispatched a replacement the same day. They sent me an email saying that I would have to fill out a form from Royal Mail in order for LF to claim back the disc or pay them £10, at which point I thought "great this is a bad company/offer", but I kept an eye on my account and they removed the missing disc (I assume because Royal Mail returned it to their return address), so I had to accept that they are a good/responsible company. Was also dead easy to cancel (even though it was an Indian Call Centre!), admittedly I may have told them I was emigrating to Australia and that was why I was trying to cancel (this to avoid them trying to convince me to stay for one more month), but still the customer service was good.

17-06-09, 06:16 PM	#36
delude Mini Mac Join Date: Mar 2007 Location: UK Posts: 4,655	If Stevie has genuinely not been credited, and he is 100% sure then I hate to think how many other cases there are like this.

17-06-09, 07:06 PM	#38
delude Mini Mac Join Date: Mar 2007 Location: UK Posts: 4,655	I completed LoveFilm as my first offer, but soon realised that a year ago I would not be able to fund it. When cancelling, I remember that they offered an online form which you could complete, but only after 11:30pm. I came to the conclusion that this was because they wanted somebody to talk to you to try and persuade you to stay