Victor Chandler

[lgs1983]

Any more news yet Lee? Sorry to moan but I'm £20 out and those 4 referrals would have meant, combined with my consoles account, that I'd have enough potentially for £200 amazon voucher.

[kudos]

Originally Posted by lgs1983

Any more news yet Lee? Sorry to moan but I'm £20 out and those 4 referrals would have meant, combined with my consoles account, that I'd have enough potentially for £200 amazon voucher.

Nothing new to report.

I spoke with them today and all of the recent sales are being reprocessed by the advertiser. This doesnt necessarily mean that they will be approved, but at least they are being looked at.

If they do not approve them then I will take it further, this is the first step. Its taken this long just to get this far!!

As always, as soon as I know more, I will update.

[lgs1983]

Thanks Lee for putting your time and effort in this ardious process, I think we all appreciate it.

[kudos]

Your more than welcome!

I have diarised a follow up tomorrow. I want to give them the opportunity to remedy the situation.

Ill update again tomorrow to let you know more.

[kudos]

Just a quick update for you regarding VC.

I have been ringing them DAILY to pressure them into getting this situation sorted. From my pestering I have discovered what the issue is. Basically VC have, in the past, approved sales regardless of deposit amount or stake amount. This was due to their poor systems and even poorer staff and has meant that they were losing money through their affiliate channels. They have since tightened the belt regarding checking sales and this is the reason for the large amount of declines.

It turns out that the deposit requirements were actually £20 and not £5. The UK affiliate network which promotes this offer for VC wrote up the requirements wrong when the offer launched. This is obviously where I got my information from, as normal.

Yesterday, I spoke to the head of marketing for VC in Gibraltar, and gave him my frank opinion of the situation. As we speak it is being looked into by the MD's etc. I wont let this go out of principal and am doing my best to get these credits re-approved for all concerned.

Going forward, the VC offer will likely make a return, but with a new stake amount of £20. This means you have to bet £20, but this can be out of winnings. Therefore, in theory, you could still deposit £5, and if you win, stake the winnings until you have staked £20+.

Anyway, for now, watch this space!

[djfonti]

Originally Posted by kudos

Just a quick update for you regarding VC.

I have been ringing them DAILY to pressure them into getting this situation sorted. From my pestering I have discovered what the issue is. Basically VC have, in the past, approved sales regardless of deposit amount or stake amount. This was due to their poor systems and even poorer staff and has meant that they were losing money through their affiliate channels. They have since tightened the belt regarding checking sales and this is the reason for the large amount of declines.

It turns out that the deposit requirements were actually £20 and not £5. The UK affiliate network which promotes this offer for VC wrote up the requirements wrong when the offer launched. This is obviously where I got my information from, as normal.

Yesterday, I spoke to the head of marketing for VC in Gibraltar, and gave him my frank opinion of the situation. As we speak it is being looked into by the MD's etc. I wont let this go out of principal and am doing my best to get these credits re-approved for all concerned.

Going forward, the VC offer will likely make a return, but with a new stake amount of £20. This means you have to bet £20, but this can be out of winnings. Therefore, in theory, you could still deposit £5, and if you win, stake the winnings until you have staked £20+.

Anyway, for now, watch this space!

Wow, thanks for the time put into this.

I have done this offer on one of your sites and it has been pending for ages. I have bet more than a fiver as I do occasionally like the odd bet, but not sure if it's up to £20. So if I was to bet that amount do you think it is likely this offer will go green?

Cheers.

[Praj07]

so it's £20 to complete the offer on every freebie site? thank god i've already done this offer and got some mates to aswell!!

talk about s*** staff!!

[djfonti]

Originally Posted by Praj07

so it's £20 to complete the offer on every freebie site? thank god i've already done this offer and got some mates to aswell!!

talk about s*** staff!!

Yeah, but have you verified on them? As I understand, people are getting greens reversed.

[kudos]

Originally Posted by djfonti

Yeah, but have you verified on them? As I understand, people are getting greens reversed.

This is true. They are declining based on this new rule, for past sales!!! Thats where I get annoyed. I am working on it though!!

[Jon]

This creates a tricky situation as its not Victor Chandler who are in the wrong (with regards to the deposit requirements)

[nick.king]

It does considering I've got about 11 people signed upto Victor Chandler!

[kudos]

Originally Posted by Jon

This creates a tricky situation as its not Victor Chandler who are in the wrong (with regards to the deposit requirements)

It is half their fault as they have openly admitted to me that it was down to lack of communication between VC and the affiliate network. The whole thing has been badly handled from the outset.

Ill ring them today to get an update.

[Praj07]

Originally Posted by djfonti

Yeah, but have you verified on them? As I understand, people are getting greens reversed.

yeh i completed the offer ages ago, in 2008 when giveaway network were giving iphones away for 5 greens

[nick.king]

Originally Posted by kudos

It is half their fault as they have openly admitted to me that it was down to lack of communication between VC and the affiliate network. The whole thing has been badly handled from the outset.

Ill ring them today to get an update.

Thanks Lee, I've got a few VC sign ups from the first week in December that are still pending, what do I need to do with these?

[kudos]

Originally Posted by nick.king

Thanks Lee, I've got a few VC sign ups from the first week in December that are still pending, what do I need to do with these?

I replied via support ticket mate.

[nick.king]

Got it Lee, the problem is they've staked £5 as were the original requirements (at least when signing up it said £5), they now think it's a scam to get another £15 and won't part with anymore cash. To be fair I don't blame them, if I was a newbie to the scene I'd be the same.

I don't know where to go from here and if VC don't reconsider then I've lost a large % of my sign ups

[kudos]

Originally Posted by nick.king

Got it Lee, the problem is they've staked £5 as were the original requirements (at least when signing up it said £5), they now think it's a scam to get another £15 and won't part with anymore cash. To be fair I don't blame them, if I was a newbie to the scene I'd be the same.

I don't know where to go from here and if VC don't reconsider then I've lost a large % of my sign ups

I understand how you feel and I am doing everything to get these situation sorted.

Sorry for delay but I am literally emailing and ringing every day to try get this resolved.

Its like hitting my head against a brick wall, only harder!

[nick.king]

Originally Posted by kudos

I understand how you feel and I am doing everything to get these situation sorted.

Sorry for delay but I am literally emailing and ringing every day to try get this resolved.

Its like hitting my head against a brick wall, only harder!

Hi Lee,

Sorry if it sounded like I was having a go at you, I wasn't.

Nick

[kudos]

Right!! GOOD NEWS!!

I have just received confirmation that 90% of the declined transactions are going to be approved. I will have to manually credit them so keep an eye on your accounts over the next few hours.

Basically, as long as £5 or more was deposited then they will be approved.

VC will now be re-launched with a £20 stake requirement.

[kudos]

All users which are on my list have now been credited.

If you believe you should have been credited but haven't been, please get in touch via the support system.