Kudos - is it just me?

[Freebies]

I have not been recognised as completing 2 offers (Virgin Poker & Mecca) but when I try to raise a support ticket it keeps failing, help please Kudos
I also noticed that the link to Virgin Poker doesn't contain a referal code, so how do you know when people sign up?

[nick.king]

Support tickets work fine here and Lee is very prompt at replying and extremely helpful.

[kudos]

Im sorry you are having problems.

If you could be more specific I might be able to tell you what's wrong.

The new support system has been extensively tested.

Make sure you have Javascript enabled in the browser you are using.

[Freebies]

I have issued a reply to your support team, but my major concern is why the Virgin, Mecca & now PKR sites aren't acknowledging that I have completed the offers?
P.S. I'm not getting at you, just need my points baby

[Freebies]

It gets worse!!!
King.com is a dead link and Live roulette ask for £20 minimum even though your requirement states £10 - I'm rapidly losing confidence

[kudos]

Originally Posted by Freebies

It gets worse!!!
King.com is a dead link and Live roulette ask for £20 minimum even though your requirement states £10 - I'm rapidly losing confidence

Sorry you feel like that.

I can assure you that all untracked credits are dealt with but we have to rely on the advertisers to come up with the goods. Unfortunately sometimes they aren't as sharp at processing our claims as we would all like.

If you are having problems with certain aspects of the points.kudos site then please submit a support ticket and let me know.

I have recently migrated all the sites, including the points site, across to a new server so there might still be some teething problems that I have ironed out yet.

Flag them up and Ill take a look.

[muffybg]

must say i or nor any of my refs have had probs with Kudos, support is usually answered very quickly.

[ainsleee]

Instead of complaining publicly why not just submit tickets. Like lee said its only teething problems from changing servers.

[FurbtasticM]

Tickets are usually the way to go but it is sometimes beneficial to raise issues on offers if those may affect people generally - like slow crediting etc.

[dav2612]

Originally Posted by ainsleee

Instead of complaining publicly why not just submit tickets. Like lee said its only teething problems from changing servers.

To be fair, Freebies did she that he/she tried to raise a support ticket and it failed.

[Freebies]

Thanks Dav, I was starting to think that this was the 'I Love Kudos' forum, all of the offers state that they credit in 5 days and yet I am waiting for any sign that I completed the sites after waiting for 3 weeks on Virgin, 3 weeks on Betfair and 2 weeks on King.
It seems to me that there are flaws in the system and users should be made aware of any regular delays that happen.
I don't have anything against Lee but expect to be supported when I spend money with any business and all I have heard on this site is that it is down to the end sites themselves????

[kudos]

Sorry you are still waiting!!!

I have submitted all of your requests to the advertiser and you should have been credited by now.

Please submit a support ticket referring to this post and I will look into it for you.

Just a quick note on untracked offers. When an offer doesn't track, 99% of the time it is because of incorrect or conflicting settings on the users system. It isnt a fault at my end or the advertisers end. Also, 99% of credits do track and most people do not have this problem.

There is a crediting guide on kudosnetwork which may help you in the future.

[Freebies]

I'm still waiting!!!!
I now have the following greens missing:-

Virgin - Completed on 23rd August (£40 in total)
Betfair - Completed on 28th August
King - Completed on 30th August
Live Roulette - Competed on 31st August

A total of 8,015 points missing (I could have had my Wii by now)

Any chance that these might come in still?

[kudos]

Originally Posted by Freebies

I'm still waiting!!!!
I now have the following greens missing:-

Virgin - Completed on 23rd August (£40 in total)
Betfair - Completed on 28th August
King - Completed on 30th August
Live Roulette - Competed on 31st August

A total of 8,015 points missing (I could have had my Wii by now)

Any chance that these might come in still?

You definitely have a problem with your settings on your PC.

Do you have an Anti-Virus program running as these sometimes block the tracking cookies?

I have never had anyone with so many untracked offers as that.

If you have submitted the untracked offer form there isnt a lot more I can do.

Please re-submit them and I will make a special point of sending the forms off and following it up with a phone call.

Please also email me the details along with your account numbers for each site so I can refer to your specific site when contacting the advertisers. Email below:

[Haggisuk99]

Originally Posted by Freebies

I'm still waiting!!!!
I now have the following greens missing:-

Virgin - Completed on 23rd August (£40 in total)
Betfair - Completed on 28th August
King - Completed on 30th August
Live Roulette - Competed on 31st August

A total of 8,015 points missing (I could have had my Wii by now)

Any chance that these might come in still?

Sounds like you have the settings wrong on your pc.
Try this,
When completeing an offer make sure that your privacy settings set for you cookies allow third party cookies or are set low, dont worry you can always set them back after and clean out your cookies after you have completed the offer, having a third party cookie just means another site can track you, however this is kinda the point with the offer system we want them to track us.

Make sure that you have your internet security all set to default settings.

Make sure that any anti virus, anti spam, anti pop up programs are set to allow javascript, and cookies and popups etc etc whilst you are completing the offers,
I suspect that whatever you are using is blocking from sending your information to the offer site.
For the 5 mins to complete the offer it wouldnt do any harm to switch them off whilst you complete them. Just remember to switch them on afterwards.

if you follow those steps then it may stop all of this as I agree with the Network here the problem sounds more like it is an end user problem rather than a network problem. As everyone else seems to be sending in tickets and getting greens and your the only one that cannot doesnt strike me that its the network that has the problems here.

Follow the steps above m8 and your experiance with the network will hopefully become more enjoyable, if you are not sure on how to do those things, let me know and I will post a step by step, though googling it should give you results
So in answer to the topic title I think its you m8.
good luck

[kudos]

That is an extremely helpful reply.

Thank you.

Rep given.

[rich107107]

To be fair to Lee even when he goes on holiday he still works to help us out, thanks Lee