Support Tickets

[mfc1986]

Anyone else not getting their support tickets answered?

Up to a week ago they were allways answered within 24hrs, but I and a couple of friends have not had replies to tickets raised several days ago!!!

[CaptainCave]

I'm awaiting a reply from a imacgiveaways support ticket. been around a week now. Infact i have mentioned it on here before, as soon as i uploaded the screenshots so i could be credited they stopped answering me. Not that i'm saying that was the reason, but it sure seems that way.

[mfc1986]

Yeh my mates both submitted screenshots and were told by Lisa a manual update would be made, still waiting.

Worst is they are the last two GREENS I need

[spikedpeak]

i have not had a support ticket answered. uploaded screenshots for reg2003 trade, have not heard anything for a few days

[Scribbler]

Here we go again. Typical GA network

http://www.exceem.co.uk/forums/giveaway-network/4233-ga-offer-credit-never-straightforward.html

I gave them the benefit of the doubt after my appalling experience with them on minimacgiveaway (see link) and have decided to try 360giveaway... oh dear, what a mistake.

Offer not credited, support tickets not answered (or even acknowledged) and the worst of it is that I suspect that a great deal more of my yelllows should be green but aren't (and never will be) because of their incompetence

Tab, prove me wrong.

[Reg2003]

Originally Posted by spikedpeak

i have not had a support ticket answered. uploaded screenshots for reg2003 trade, have not heard anything for a few days

Glad to hear it!!!

I was just about to PM you again.

I am a little worried about this aswell, I have had a few yellows that I thought would have gone green and nothing.

This was my first experience on using the giveaway network and at the moment they are not impressing me.

Originally Posted by Scribbler

Tab, prove me wrong.

And me!!

[spikedpeak]

let me know if there is any change reg - I will let you know if/when I hear from them

at least there is no time limit on giveaway - small bonus

[Reg2003]

have you heard anything yet from 360Giveaway?

[spikedpeak]

They have requested a manual update - in all I had to send them 6 screenshots of deposit, game history, withdrawl page etc..... what a palava - but they have agreen that I did spend the money in the right way, so it should be soon!

[Reg2003]

Thank god.

Thanks again. Sorry its such a pain, and thank you for having the determination to get this sorted.

[mfc1986]

SPIKEDPEAK
Don't hold your breath on manual updates, two of my referrals raised tickets and after providingthe screenshots etc they received replies from Lisa saying she would request manual updates from Tech support, that was over 3 weeks ago and still not updated.

One of them received a reply from Tech Support saying update done, but it has not andthey have not replied to his tickets since.

Not sure if the fact that these 2 manual updates would be my 9th & 10th Greens has anything to do with it!!!!

[spikedpeak]

Originally Posted by Reg2003

Thank god.

Thanks again. Sorry its such a pain, and thank you for having the determination to get this sorted.

no worries! we will get there!

[freeipodhei]

GN wanted more screenshots from me, so i have supplied them. hopefully the manual update wont take as long as there usual responses.

[spikedpeak]

manual update has gone through!!! It has been confirmed on my status page


(Reg - paypal to me on ben@spikedpeak.com or.... if its been a while since you last did a tickle test, could you do a second tickle for me on my pointrewards account? If so I can PM the link. That should balance us out to a tenner each)