Support Tickets

[funkygibbon]

Anyone had any support tickets updated since friday? (are the guys that run this (i presume its just Lisa and Tab) based in america or something as the only time my tickets seem to be updated usually are at about 9am EST)

the reason i asked is that my order has been processing now for 11 days and Lisa told me on Friday that she was going to ask Technical about the possibility that my 360 would be delivered before Thursday, for my sons birthday... but i've had no reply since, so i can only assume it wont so i'll have to rush out to town and buy one.

poor show giveaway network.... i've got 8 of my referrals standing around waiting not getting any referrals themselves because they think its some kind of scam.

[Jon]

the giveaway network is UK only (and based in the UK)

[JaneFisher]

The Giveaway Network have a shocking support service. I have had to be in contact with them regarding the recent downtime on the IPod site, as well as an issue with the XBox 360 site. Look how long they take to respond:

I first contacted the IPod site on 1st May 2006, and have recieved no response. I questioned then about this on 15th May, and have still not had any response. I last emailed yesterday (22nd May). They have had 15 working days to respond to me. I have completed the necessary number of referrals to recieve an IPod, and would like to complete an offer.

I contacted the XBox360 site on 1st May 2006, and received a quick response. I replied on the 8th May, complying with their requests for more information, and have not had any response. I emailed again yesterday (22nd May). They have had 10 working days to respond. I have completed the necessary requirements to recieve an XBox 360.

Overall, I feel that they are evading their responsibility to reward me for the time, trouble, and money I have spent obtaining referrals and completing offers. Has anyone else had similar experiences? Short of emailing them every single day, I'm not sure what to do!

[JonFox007]

Unfortunately thats just the way these sites are. Things take a while, you need patience. I fear for your sanity when your account status is changed, for I believe it takes maybe two weeks to check your referrals and then probably another month before you get your gift.

[funkygibbon]

aww man, that really makes me sad/angry.. why did she even imply that it was possible. grrr

my order has been verified (only took a day for that) but has been processing now for a long time.. what the hell do they do in that time?

they are just going to lose out on money in the end of the day because people are cynical enough about these schemes as it is, but until i receive the 360 noone is going to belive they work.

[freeipodhei]

Ive been waiting 2 weeks for a reply!!!!

[Bazza]

i am confused, my support ticket was answered within a day and action requested taken within a day of that!

[funkygibbon]

i think it is becuase my ticket has been "escalated to technical support" and that , i assume must be Tab, and he hasnt read or done anything about the ticket.

[freeipodhei]

My initial ticket was answered within a day or two sayin that it had been put to "technical support" and ive been waiting 2 weeks to hear from "technical support" GRRRR!! Ive been trying to chase them up, but i would preferably like my account to be taken off hold so i can get my ipod before i go on holiday!

[funkygibbon]

seems like tabs gone on holiday or something. no posts on here for over a week. noones getting anything.

[Mak]

I got updated last night and got my screen select offer completed with 2 greens as well. I have beed doing it for about 10 days and have 25 yellows and the 2 greens i mentioned. I made a ticket on monday and got it sorted on tuesday. I made another ticket for my ipod nano and they replied almost straight away saying that i had completed that offer as well - althoug it hasnt updated on the site yet!

Hope this helps,


xbox360 2/25
ipod nano 2gb 0/35

[funkygibbon]

yeah but did you ask a "customer service" question... ie was it replyed to by "Lisa"??

[Mak]

Yeah mate, i got a reply from Lisa this morning. telling me accounts are taking from 5-10 working days at the moment but, i had mine sorted on Tuesday anyway!
I put another ticket in last night and i am awaiting a response for the ipod nano offer that i completed now! (jackpot joy)

[funkygibbon]

5-10 days my arse. i've been waiting for 12 already with no replied to any of my tickets since friday. Also submitted another ticket to cust service so that Lisa could maybe look into it but also thats been ignored since i sent it >24 hours ago.

I give up. Sons birthday today and after Lisa implyed it was possible to be delivered for today, i'm rather annoyed.

[funkygibbon]

great, just checked Tab's profile, and he's had time to log into here to have a look around but not to bother writing a reply to my ticket.

"Last Activity: Today 03:46 AM"

[freeipodhei]

Ill just add my "ggrrrrr" once more at the wait!! This is putting Giveaway network down in my expectations.

Have created another ticket asking why the origional is taking so long to sort out!

[freeipodhei]

So much for the "guaranteed 24-hour response time for every ticket logged". Ahhh im so fuming!!! I shouldnt even be on hold, and i have been now for ages!!!

[freeipodhei]

Lisa responed to the latest ticket, saying she "would chase tech support up" woo woo, go Lisa!

Also i am aware this thread is now just full of my rants and me telling of my giveaway dialemma. Apologies.

Finally thats me been on hold now for 2 weeks and 2 days! All they need to do is change my address, does that take that long???

[funkygibbon]

hope it goes well for you. i'm still waiting to hear back from the "vendor" about a delivery date, but theres no phone number on the home made site

[freeipodhei]

Problem solved Not on hold anymore!!!