New reply from ga

SandDancer · 10-03-09, 10:14 PM

HI all , as you all probs know i only came back ontoexceem after a little break .
and i noticed almost instantly the amount of threads in this section and others

asking this that and the other , were is my cash/gifts/support/been waiting 2 months .
so i thought i would send a ticket into GA and ask a few questions , and tell them what was going down on exceem ( everyone peeeeed off ) ( other members sticking up for them and getting stick for it ) , now before anyone asks i didnt have any reason ( no greens on any GA site ) for the ticket other than to try and find out what the hell was going on .

here is the reply i got =

Response:

Thank you for your ticket Karl, and your concerns for our network. These will be passed onto Tab.

As you and all exceem members know, we have been working through certain problems since Christmas, including a backlog of orders and issues both with Lovefilm and VC Bets regarding updates and affiliate payments.

Many of these problems have been, or are in the process of being resolved, and we happily forecast a return to prompt business and order processing by the end of March.

Incidentally, all orders placed up to the end of January have in fact been cleared and despatched. Orders placed in February will be despatched in March.

Please note, the Giveaway Network has been operating for more than four years, sustaining an excellent reputation with its members and growing increasingly in size and reputability with each year.

We admit to facing problems with the start of 2009, as so many businesses have, but we assure you and all our members that we are riding the economic storm successfully, if not without some pain.

Support from our members during this difficult period, particularly those who have been with us or known us since the start, is very much appreciated.

Patience is all we ask as we move forward.

Kind regards,

Lisa

Hopefully this will make you more aware of the situation they are in ( or have been in )

regards karl

FurbtasticM · 10-03-09, 10:24 PM

Cheers SandDancer, interesting to see you got a reply. I had sent something similar but got nothing like as detailed a response.

No idea why they persist with the "pass to Tab" line, since we know from Jon that he has no time to deal with GA issues.

Looks like the speculation may not have been quite so far off the mark after all!

Furb

Diesel · 10-03-09, 10:32 PM

Quote:

Originally Posted by SandDancer

Incidentally, all orders placed up to the end of January have in fact been cleared and despatched.

Well she's lying there because i'm still waiting

SandDancer · 10-03-09, 10:32 PM

well in my opinion GA went downhill soon after they announced the reversebid website ( maybe its a case of to much money spent on that )

mcgrou · 10-03-09, 10:34 PM

Quote:

Originally Posted by Diesel

Well she's lying there because i'm still waiting

Are you waiting for verification, or your item to be delivered? (Because they said that the orders have been dispatched, which could mean that your item is in the post

)

FurbtasticM · 10-03-09, 10:47 PM

Quote:

Originally Posted by mcgrou

your item is in the post

)

Lost in space more like

SandDancer · 10-03-09, 10:49 PM

lol , do me a favour steve , try not to post above or below me in this thread if possible , i keep seeing your kudos sig instead of mine

FurbtasticM · 10-03-09, 10:55 PM

slal03 · 11-03-09, 12:27 AM

comp pile of bull on tht ticket...first it was end of jan..then end of feb..now end of march...clearly come end of march it will be end of april...

even if the ticket isnt all lies...they have a right to reply to people's bloody tickets...they only reply to people who havent got pending orders and when its to do with anything other than ordering a gift. and im sick of the number of times lisa has said 'thanks...i will forward this to tab' or 'shipping' or 'cherie'....'who will get back to me very shortly'...."very shortly" im sure in many people's dictionary doesn't mean months.

like i dont mind if my stuff is delayed...but not THIS delayed...and even if it is...they need have an element of communication...not talk BS from the wrong end of their body...and generally just completely exploit US, their customers (who bare in mind effectively are the people getting them all the commission with which they get there bread and butter)

its just completely useless im sorry...

and what about the people who verified in nov/dec??? its march and i still hvnt received my stuff. need to involve consumer direct or some form of body who can deal with this unfair practice on consumers.

but yh, thanks for contacting them sandancer and showing concern lol. altho it now has just proven to me..they are defo only replying to people not ordering etc.

FurbtasticM · 11-03-09, 07:27 AM

It still staggers me that only two or three eXceem members received stuff this time around. There maybe others who decided not to post but that is an incredibly low number for supposed the biggest network in the UK (which I doubt it now is, based on "active" members).

Given those sort of numbers, there must be scope in the workload to get the remainder of the backlog sorted. Maybe what they mean by "if not with a little pain" means "if not with cashflow issues". That is my take on it.

SandDancer · 11-03-09, 10:10 AM

lets hope everyone gets what they are owed , and hopefully tab will show up on here ( if he cares ) to let everyone know whats going down

ayach · 11-03-09, 11:26 AM

Quote:

Originally Posted by SandDancer

lets hope everyone gets what they are owed , and hopefully tab will show up on here ( if he cares ) to let everyone know whats going down

If he had any intention of posting on here to let us know what's going on he would have done it in months ago when the problems started.

the_icks · 11-03-09, 12:06 PM

Plenty of peple on here willing to help I am sure!!

Larkino · 11-03-09, 04:15 PM

Quote:

Originally Posted by SandDancer

lol , do me a favour steve , try not to post above or below me in this thread if possible , i keep seeing your kudos sig instead of mine

you have more greens than furbs does SD

rider900 · 11-03-09, 04:20 PM

hmm, giveaway picking up again then? Hopefully they can continue to be successful as i've heard they have been for years

FurbtasticM · 11-03-09, 04:35 PM

Quote:

Originally Posted by rider900

hmm, giveaway picking up again then? Hopefully they can continue to be successful as i've heard they have been for years

Have you actually read the thread, where does it say they are picking up

**claire80** · 11-03-09, 04:59 PM

10 days since my last " past to the shipping dept" response , my ticket has been open since january now with the same reply reworded over and over again , each time taking 14 days to reply

Amiethest · 11-03-09, 05:06 PM

This is turning into a farce at best, a joke scam at worst....

FurbtasticM · 11-03-09, 05:13 PM

Quote:

Originally Posted by claire80

10 days since my last " past to the shipping dept" response , my ticket has been open since january now with the same reply reworded over and over again , each time taking 14 days to reply

How difficult can it be?

SandDancer · 11-03-09, 06:27 PM

Quote:

Originally Posted by Larkino

you have more greens than furbs does SD

i would like to exchange for the pendings

10-03-09, 10:14 PM	#1
SandDancer iPod 30gb Join Date: Mar 2008 Location: north east Posts: 1,349 Thanks: 568 Thanked 808 Times in 386 Posts	New reply from ga HI all , as you all probs know i only came back ontoexceem after a little break . and i noticed almost instantly the amount of threads in this section and others asking this that and the other , were is my cash/gifts/support/been waiting 2 months . so i thought i would send a ticket into GA and ask a few questions , and tell them what was going down on exceem ( everyone peeeeed off ) ( other members sticking up for them and getting stick for it ) , now before anyone asks i didnt have any reason ( no greens on any GA site ) for the ticket other than to try and find out what the hell was going on . here is the reply i got = Response: Thank you for your ticket Karl, and your concerns for our network. These will be passed onto Tab. As you and all exceem members know, we have been working through certain problems since Christmas, including a backlog of orders and issues both with Lovefilm and VC Bets regarding updates and affiliate payments. Many of these problems have been, or are in the process of being resolved, and we happily forecast a return to prompt business and order processing by the end of March. Incidentally, all orders placed up to the end of January have in fact been cleared and despatched. Orders placed in February will be despatched in March. Please note, the Giveaway Network has been operating for more than four years, sustaining an excellent reputation with its members and growing increasingly in size and reputability with each year. We admit to facing problems with the start of 2009, as so many businesses have, but we assure you and all our members that we are riding the economic storm successfully, if not without some pain. Support from our members during this difficult period, particularly those who have been with us or known us since the start, is very much appreciated. Patience is all we ask as we move forward. Kind regards, Lisa Hopefully this will make you more aware of the situation they are in ( or have been in ) regards karl __________________ Spoiler PEEPING TOM
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10-03-09, 10:24 PM	#2
FurbtasticM Blobbage! Join Date: Oct 2006 Location: Swindon Posts: 7,693 Thanks: 2,469 Thanked 2,832 Times in 1,320 Posts	Cheers SandDancer, interesting to see you got a reply. I had sent something similar but got nothing like as detailed a response. No idea why they persist with the "pass to Tab" line, since we know from Jon that he has no time to deal with GA issues. Looks like the speculation may not have been quite so far off the mark after all! Furb __________________ Find out how to get your very own Free iPhone \| Free PS3\| Free iPad
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10-03-09, 10:32 PM	#4
SandDancer iPod 30gb Join Date: Mar 2008 Location: north east Posts: 1,349 Thanks: 568 Thanked 808 Times in 386 Posts	well in my opinion GA went downhill soon after they announced the reversebid website ( maybe its a case of to much money spent on that ) __________________ Spoiler PEEPING TOM
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10-03-09, 10:49 PM	#7
SandDancer iPod 30gb Join Date: Mar 2008 Location: north east Posts: 1,349 Thanks: 568 Thanked 808 Times in 386 Posts	lol , do me a favour steve , try not to post above or below me in this thread if possible , i keep seeing your kudos sig instead of mine __________________ Spoiler PEEPING TOM
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10-03-09, 10:55 PM	#8
FurbtasticM Blobbage! Join Date: Oct 2006 Location: Swindon Posts: 7,693 Thanks: 2,469 Thanked 2,832 Times in 1,320 Posts	__________________ Find out how to get your very own Free iPhone \| Free PS3\| Free iPad
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11-03-09, 12:27 AM	#9
slal03 iPod Nano 1GB Join Date: Oct 2008 Posts: 96 Thanks: 20 Thanked 12 Times in 9 Posts	comp pile of bull on tht ticket...first it was end of jan..then end of feb..now end of march...clearly come end of march it will be end of april... even if the ticket isnt all lies...they have a right to reply to people's bloody tickets...they only reply to people who havent got pending orders and when its to do with anything other than ordering a gift. and im sick of the number of times lisa has said 'thanks...i will forward this to tab' or 'shipping' or 'cherie'....'who will get back to me very shortly'...."very shortly" im sure in many people's dictionary doesn't mean months. like i dont mind if my stuff is delayed...but not THIS delayed...and even if it is...they need have an element of communication...not talk BS from the wrong end of their body...and generally just completely exploit US, their customers (who bare in mind effectively are the people getting them all the commission with which they get there bread and butter) its just completely useless im sorry... and what about the people who verified in nov/dec??? its march and i still hvnt received my stuff. need to involve consumer direct or some form of body who can deal with this unfair practice on consumers. but yh, thanks for contacting them sandancer and showing concern lol. altho it now has just proven to me..they are defo only replying to people not ordering etc. Last edited by slal03; 11-03-09 at 12:31 AM..
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11-03-09, 07:27 AM	#10
FurbtasticM Blobbage! Join Date: Oct 2006 Location: Swindon Posts: 7,693 Thanks: 2,469 Thanked 2,832 Times in 1,320 Posts	It still staggers me that only two or three eXceem members received stuff this time around. There maybe others who decided not to post but that is an incredibly low number for supposed the biggest network in the UK (which I doubt it now is, based on "active" members). Given those sort of numbers, there must be scope in the workload to get the remainder of the backlog sorted. Maybe what they mean by "if not with a little pain" means "if not with cashflow issues". That is my take on it. __________________ Find out how to get your very own Free iPhone \| Free PS3\| Free iPad
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11-03-09, 10:10 AM	#11
SandDancer iPod 30gb Join Date: Mar 2008 Location: north east Posts: 1,349 Thanks: 568 Thanked 808 Times in 386 Posts	lets hope everyone gets what they are owed , and hopefully tab will show up on here ( if he cares ) to let everyone know whats going down __________________ Spoiler PEEPING TOM
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11-03-09, 12:06 PM	#13
the_icks The Incredible Sulk Join Date: Mar 2006 Posts: 10,440 Thanks: 871 Thanked 1,730 Times in 1,205 Posts	Plenty of peple on here willing to help I am sure!! __________________
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11-03-09, 04:20 PM	#15
rider900 Mini Mac Join Date: Apr 2008 Location: I'm not saying that!! Posts: 4,171 Thanks: 1,259 Thanked 1,009 Times in 940 Posts	hmm, giveaway picking up again then? Hopefully they can continue to be successful as i've heard they have been for years __________________ Free wii freebiejeebies
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11-03-09, 04:59 PM	#17
claire80 Super Moderator Join Date: Apr 2006 Location: West Midlands Posts: 11,600 Thanks: 2,216 Thanked 3,073 Times in 2,675 Posts	10 days since my last " past to the shipping dept" response , my ticket has been open since january now with the same reply reworded over and over again , each time taking 14 days to reply __________________ Freebie total in spoiler Spoiler Total Amount of Freebies = £17, 800
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11-03-09, 05:06 PM	#18
Amiethest Mini Mac Join Date: Dec 2008 Location: Nottinghamshire Posts: 4,426 Thanks: 948 Thanked 962 Times in 864 Posts	This is turning into a farce at best, a joke scam at worst.... __________________ Free iPad \| Free Xbox 360 \| Free Xbox 360 Live Gold Subscription \| Free Nexus One \| FreebieJeebies
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