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New reply from ga

This is a discussion on New reply from ga within the GiveAway Network forums, part of the Old Networks category; HI all , as you all probs know i only came back ontoexceem after a little break . and i ...

 
 
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Old 10-03-09, 10:14 PM   #1
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New reply from ga


HI all , as you all probs know i only came back ontoexceem after a little break .
and i noticed almost instantly the amount of threads in this section and others asking this that and the other , were is my cash/gifts/support/been waiting 2 months .
so i thought i would send a ticket into GA and ask a few questions , and tell them what was going down on exceem ( everyone peeeeed off ) ( other members sticking up for them and getting stick for it ) , now before anyone asks i didnt have any reason ( no greens on any GA site ) for the ticket other than to try and find out what the hell was going on .

here is the reply i got =

Response:


Thank you for your ticket Karl, and your concerns for our network. These will be passed onto Tab.

As you and all exceem members know, we have been working through certain problems since Christmas, including a backlog of orders and issues both with Lovefilm and VC Bets regarding updates and affiliate payments.

Many of these problems have been, or are in the process of being resolved, and we happily forecast a return to prompt business and order processing by the end of March.

Incidentally, all orders placed up to the end of January have in fact been cleared and despatched. Orders placed in February will be despatched in March.

Please note, the Giveaway Network has been operating for more than four years, sustaining an excellent reputation with its members and growing increasingly in size and reputability with each year.

We admit to facing problems with the start of 2009, as so many businesses have, but we assure you and all our members that we are riding the economic storm successfully, if not without some pain.

Support from our members during this difficult period, particularly those who have been with us or known us since the start, is very much appreciated.

Patience is all we ask as we move forward.

Kind regards,

Lisa



Hopefully this will make you more aware of the situation they are in ( or have been in )

regards karl
 
Old 10-03-09, 10:24 PM   #2
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Cheers SandDancer, interesting to see you got a reply. I had sent something similar but got nothing like as detailed a response.

No idea why they persist with the "pass to Tab" line, since we know from Jon that he has no time to deal with GA issues.

Looks like the speculation may not have been quite so far off the mark after all!

Furb
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Old 10-03-09, 10:32 PM   #3
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Incidentally, all orders placed up to the end of January have in fact been cleared and despatched.
Well she's lying there because i'm still waiting
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Old 10-03-09, 10:32 PM   #4
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well in my opinion GA went downhill soon after they announced the reversebid website ( maybe its a case of to much money spent on that )
 
Old 10-03-09, 10:34 PM   #5
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Well she's lying there because i'm still waiting
Are you waiting for verification, or your item to be delivered? (Because they said that the orders have been dispatched, which could mean that your item is in the post )
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Old 10-03-09, 10:47 PM   #6
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your item is in the post )
Lost in space more like
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Old 10-03-09, 10:49 PM   #7
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lol , do me a favour steve , try not to post above or below me in this thread if possible , i keep seeing your kudos sig instead of mine
 
Old 10-03-09, 10:55 PM   #8
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Old 11-03-09, 12:27 AM   #9
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comp pile of bull on tht ticket...first it was end of jan..then end of feb..now end of march...clearly come end of march it will be end of april...

even if the ticket isnt all lies...they have a right to reply to people's bloody tickets...they only reply to people who havent got pending orders and when its to do with anything other than ordering a gift. and im sick of the number of times lisa has said 'thanks...i will forward this to tab' or 'shipping' or 'cherie'....'who will get back to me very shortly'...."very shortly" im sure in many people's dictionary doesn't mean months.

like i dont mind if my stuff is delayed...but not THIS delayed...and even if it is...they need have an element of communication...not talk BS from the wrong end of their body...and generally just completely exploit US, their customers (who bare in mind effectively are the people getting them all the commission with which they get there bread and butter)

its just completely useless im sorry...

and what about the people who verified in nov/dec??? its march and i still hvnt received my stuff. need to involve consumer direct or some form of body who can deal with this unfair practice on consumers.

but yh, thanks for contacting them sandancer and showing concern lol. altho it now has just proven to me..they are defo only replying to people not ordering etc.

Last edited by slal03; 11-03-09 at 12:31 AM..
 
Old 11-03-09, 07:27 AM   #10
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It still staggers me that only two or three eXceem members received stuff this time around. There maybe others who decided not to post but that is an incredibly low number for supposed the biggest network in the UK (which I doubt it now is, based on "active" members).

Given those sort of numbers, there must be scope in the workload to get the remainder of the backlog sorted. Maybe what they mean by "if not with a little pain" means "if not with cashflow issues". That is my take on it.
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Old 11-03-09, 10:10 AM   #11
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lets hope everyone gets what they are owed , and hopefully tab will show up on here ( if he cares ) to let everyone know whats going down
 
Old 11-03-09, 11:26 AM   #12
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lets hope everyone gets what they are owed , and hopefully tab will show up on here ( if he cares ) to let everyone know whats going down
If he had any intention of posting on here to let us know what's going on he would have done it in months ago when the problems started.
 
Old 11-03-09, 12:06 PM   #13
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Plenty of peple on here willing to help I am sure!!
 
Old 11-03-09, 04:15 PM   #14
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lol , do me a favour steve , try not to post above or below me in this thread if possible , i keep seeing your kudos sig instead of mine
you have more greens than furbs does SD
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Old 11-03-09, 04:20 PM   #15
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hmm, giveaway picking up again then? Hopefully they can continue to be successful as i've heard they have been for years
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Old 11-03-09, 04:35 PM   #16
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hmm, giveaway picking up again then? Hopefully they can continue to be successful as i've heard they have been for years
Have you actually read the thread, where does it say they are picking up
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Old 11-03-09, 04:59 PM   #17
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10 days since my last " past to the shipping dept" response , my ticket has been open since january now with the same reply reworded over and over again , each time taking 14 days to reply
 
Old 11-03-09, 05:06 PM   #18
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This is turning into a farce at best, a joke scam at worst....
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Old 11-03-09, 05:13 PM   #19
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10 days since my last " past to the shipping dept" response , my ticket has been open since january now with the same reply reworded over and over again , each time taking 14 days to reply
How difficult can it be?
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Old 11-03-09, 06:27 PM   #20
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you have more greens than furbs does SD
i would like to exchange for the pendings
 
 

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