I sent a ticket in to GA for us all

[rollingsta]

i sent a ticket yesterday a nice one lol just asking how things where with GA and how things stand.
i just checked email and got a reply

Hi ???? and a few others
Thank you for your ticket and concern with our company.
Please accept my response as one that confirms that GA is just fine and dandy, and that we do not understand, let alone define, the meaning of 'going bust'.
We have had, however, many updating problems with Lovefilm and VC Bets - problems that we are doing our utmost to resolve. As to the ordering and delivery delays, these are no more than a hangover from the Christmas busy period, we feel our backlog will be cleared by the end of January.
I hope this helps to put your mind/s at rest. This is my response, but I will ask Tab himself to add something to this ticket, which you may feel free to post in exceem to reassure other members.
Thank you for your continued support of our network, and please expect many improvements and promotions for GA throughout 2009 - we are here to stay!!
Kind regards, and best wishes to all....


When i get a responce from tab i will post it here.

hope this helps ease a few minds

[tronsmith]

Thanks for sharing, I hope this reassures some people.

[redmanc]

That's promising, I hope this applies to ReverseBid too. There have been no live auctions since monday and I am awaiting an item

[rollingsta]

it makes sence really. we know vc bets is messing up. didnt know about lovefilm though. and then the backlog of things. i always knew it was something to do with xmas just it gets harder each time i look at exceem to understand lol.

i think everything will be fine very soon.

[rollingsta]

this was my original message if anyone wanted to know

Hi there. This message will probably get through to l***. So hello l***.
I have not come on here to rant but understandably mine and a lot of people are losing faith because of the lack of lots of activity with GA since early december. a lot of people are saying that GA is going bust. Now i do not beleive this. I have full faith in GA as of all the things i have seen and heard about the company. I am in no rush as i still need one more green but an expanation is needed. An small explanation is better than none and it will regain trust in a lot of people.
I am a little scared as a lot of my greens were trades on exceem and i spent a lot of money getting them and i am not well off at all lol.

Anyways please could someone ANYBODY please make a statement either to a mod on exceem or on ga.com (i was thinking this cannot be done because i wouldnt want to put something like that on website as it will drive away business) There is so many people not at ease, some even relying on free gifts. even though people shouldnt rely on such a thing to get through life.

a little message would be great. I also hope whatever problems GA are having at the moment will be sorted because i bet you are all going through some rough times at the minute.

Thanks for reading my poorly grammerd message lol i am hanging out a window using a hotspot as my internet doesnt work.

please dont take anything to offence as i want ga to stay the biggest freebie company in england as it has been ever since you started.

even just a reply to me would be great. i am very understanding.

also please dont ban me for sending this message as it would probably kill me lol.

Thanks a lot
%%%% and a few others

lol a bit of sweet talk in there

[arcticfox]

and all this info could have been posted on exceem ages ago so that members knew exactly what was happening and didnt need to speculate if its been a backlog since xmas.

So, a major well done must go to FJ especially for getting everything out at Xmas despite them both having full time jobs and not having a "backlog" and probably sending more stuff out than GA.

Also the fact that lack of communication has meant many people changing links to other networks and others unsure of whether to use GA again. A simple post really isnt too much to ask for, is it?

major own goal

[rollingsta]

Originally Posted by arcticfox

and all this info could have been posted on exceem ages ago so that members knew exactly what was happening and didnt need to speculate if its been a backlog since xmas.

So, a major well done must go to FJ especially for getting everything out at Xmas despite them both having full time jobs and not having a "backlog" and probably sending more stuff out than GA.

Also the fact that lack of communication has meant many people changing links to other networks and others unsure of whether to use GA again. A simple post really isnt too much to ask for, is it?

major own goal

i know what you mean and yes i feel the same way. Remember though you have been here longer than me and i DO really want my ps3 and to hear the stuff on here it was killing me. So for people like me this is great news. So this post is good news for all but obviously some people are still pissed which is very understandable.

[miki1]

I haven't noticed much change at all? Support tickets for me in the past month (and I have sent a good few) have always had a reply in a minimum of 3-5 days... Just got another response today.

[rollingsta]

yes every ticket i sent i got reply too but it was for just minor things

EDIT: i was meant to add to artics responce.
FJ do deserve any thing good that comes to them. I have yet to receive from fj apart from the keyring that is around my postal bike key and i love it lol.
if you notice all my website links do point to fj
They worked very hard harder than they should have to.
So well done.

[Harvez]

Originally Posted by miki1

I haven't noticed much change at all? Support tickets for me in the past month (and I have sent a good few) have always had a reply in a minimum of 3-5 days... Just got another response today.

when ur done with GA, give Fj a try you will understand then why people are jumping ship.

suppot tickets answered with the same day if not (as in most cases the same hour) any problems they post on the forum more often then not before WE are even aware of the problem.

FJ fanboy lol

[digger600]

Originally Posted by harvez

when ur done with GA, give Fj a try you will understand then why people are jumping ship.

suppot tickets answered with the same day if not (as in most cases the same hour) any problems they post on the forum more often then not before WE are even aware of the problem.

FJ fanboy lol

if not the same 5 minutes

[ndev2k]

Originally Posted by digger600

if not the same 5 minutes

I was worried this morning when it took them nearly 3 hours to reply........I did send the ticket at 6.30 this morning though....lol

[slal03]

i got the 4th reply from lisa that cherie or tab will get back to me, when in the last three tickets they havent got back to me...lets see if they do this time.

but having read this thread...i am much more assured it will be a happy ending

[ayach]

Personally, I'm taking GA's response with a pinch of salt. It wouldn't have taken much to post on here saying that there were delays with some advertisers if this is the case. Why should rollingsta 'feel free to post in exceem to reassure other members'? Its the duty of GA to come on eXceem and explain themselves, rather than ask a customer to pass the message on.
Instead of getting 'Tab himself to add something to this ticket' why doesn't he make an appearance on eXceem?
I still believe the issues are more than just offer problems and a backlog, and this thread has only strengthened my view.

[FurbtasticM]

Originally Posted by ayach

It wouldn't have taken much to post on here saying that there were delays with some advertisers if this is the case.

True.

Its the duty of GA to come on eXceem and explain themselves, rather than ask a customer to pass the message on. Instead of getting 'Tab himself to add something to this ticket' why doesn't he make an appearance on eXceem?

GA/Tab's duty is to customers generally by running the network efficiently, there is no obligation to post here.

I still believe the issues are more than just offer problems and a backlog, and this thread has only strengthened my view.

It would probably be quicker to send a bank transfer than type a response to my support tickets chasing payment

[ayach]

Originally Posted by FurbtasticM

GA/Tab's duty is to customers generally by running the network efficiently, there is no obligation to post here.

Ok, what I mean is Tab should come on here rather than just add a response to one person's support ticket.

[Jon]

I cant even believe the speculation about the Giveaway network going bust, if ran properly such a business can not go bust (untill the point were the entire worlds population are members I guess, though people passing away and being born mean that would never happen)

No network is expected to post regularly on eXceem (though we all like it when they do), and I don't demand/force any network staff to post on here. Looking at the fact eXceem only has 12,000 members, and each of the networks must have in excess of 100,000 members across all of their sites, it shows what a small %% eXceem members play in any free gift networks business, though guess the effect of a google search and seeing active staff members would convince potential signups etc Now what is needed is for a network to send out a email newsletter mentioning eXceem (hint hint!)

While this is pure speculation on my part (with a few rough calculations) I think that GA do send out a significant amount more gifts than the other networks, with the exception of freepay, reason being is the fact GA is nearly (if not allready) 4 years old, so will have a much larger customer base, and a even larger customer base who are not eXceem members, the exception being Freepay.

If I did suspect a network of going bust etc I have and would take action as appropriate those eXceem members who have been around for 2.5 years + should remember this.

[arcticfox]

Originally Posted by FurbtasticM

GA/Tab's duty is to customers generally by running the network efficiently, there is no obligation to post here.

True, tab's duty is to run the network effectively and has no obligation to post here. However, in this case I would say that the network has not been run efficiently as customers are starting to refer elsewhere and may not return, even a 42 year old postman can see that

A simple post basically saying just saying words to the effect of "no need to worry but we are a little behind schedule", would have seen people still referring to GA and no panic/stress and lots of posts (including this one).

If GA were to announce a new site, it would be announced here first so obviously they value exceem and their members but surely they have some kind of duty to tell exceem of any problems and not just post when they want our money/referrals for a new site, or new offers to promote.

[gez18]

Originally Posted by arcticfox

42 year old postman

you old fart

[arcticfox]

Originally Posted by Jon

If I did suspect a network of going bust etc I have and would take action as appropriate those eXceem members who have been around for 2.5 years + should remember this.

i wont speak for the other 2.5 years + members but in that time I have seen a few sites come and go and most seem to follow the same path. What has happened since xmas, has mirrored that, worryingly.

when exceem members are being fobbed off with "we shall contact shipping" etc and then nothing happens, you have got to wonder what is happening as it just sounds like members are given that answer to give more time. Maybe another tradedoubler payment to clear perhaps?

All members were wanting, whether members of a week or members of 2.5+ years, was a simple post from either giveaway or exceem admins basically saying don't panic. The fact there was no post simply created worry/stress and panic.

It doesnt matter if GA are the worlds biggest network or the smallest, they still have the same obligation to look after their members. If there is a backlog, then maybe more staff is needed.