I sent a ticket in to GA for us all

Amiethest · 21-02-09, 02:32 PM

I had a brilliant response to one of my reversals, yet someone who was reversed on me (both VC bet) has been waiting a week! (or not done it!).

Also I'm getting really sick of LoveFilm, I have 3 people pending from 9th January... Ridiculous.

I'm sure they'll sort it, but it's taking forever.

FurbtasticM · 22-02-09, 11:20 PM

Quote:

Originally Posted by Jon

Had I any doubts I would have taken action as needed, can't say any more than that really based on what I have been told.

I'm not sure if you have had any updates Jon, I would be interested to know firstly, that Tab is still around and OK and secondly, whether there is any chance of GA ever getting back to the kind of levels we would expect from them (and I don't mean just sending out another batch of items or cheques/BTs)?

The last time this sort of thing happened, they only reappeared when there was something new to announce/promote. After all the hard work people put in getting referrals, I personally think we deserve a bit better than that.

I am sure I will get some flaming for my views but they are what they are.

tronsmith · 23-02-09, 12:56 AM

Agreed furb. I thought I would give them the beneit of the doubt thinking that it is feasably that the problems could be an Xmas hang over.

It's getting a little silly now. I have had a support ticket open sinse 7 February with no response and 5 love film pendings sinse about 10 January.

I am starting to lose hope. If we knew what the situation was/is at least we could possibly simpathise or continue to be patient. Being left in the dark is only making the situation worse.

Larkino · 23-02-09, 01:33 AM

no doubt giveaway have made a bundle from people leaving 3 or 4 refs because they cant be bothered to wait months for a reply (me included)

tronsmith · 23-02-09, 08:21 AM

Yeah, but they are alo losing a huge amount as people wont use them.

FurbtasticM · 24-02-09, 12:18 PM

Quote:

Originally Posted by claire80

well i got a reply :

All gifts are scheduled for delivery at the end of February. Unfortunately, we have incurred delays, both from our affiliate parnters and from a Christmas backlog.

We have worked to resolve these problems, and are processing orders for delivery in two weeks. An exact delivery date will be given on your account status page over the coming week or, alternatively, in any ticket that has requested a custom order and is currently with Shipping.

Has anyone had their status page changed, mine hasn't been.

claire80 · 24-02-09, 01:02 PM

nope , same old situation for me

rollingsta · 24-02-09, 01:06 PM

i think i may of wasted 6 months of my life lol
looks like it will be a sad ending for most.

claire80 · 24-02-09, 01:08 PM

i hope not ive got over £700 at stake

rollingsta · 24-02-09, 01:30 PM

is that all for one giveaway site or for several?

FurbtasticM · 24-02-09, 01:35 PM

Quote:

Originally Posted by rollingsta

is that all for one giveaway site or for several?

£900 for me

killorna100 · 24-02-09, 01:40 PM

Quote:

Originally Posted by FurbtasticM

£900 for me

i have £360 awaiting, not as much as u but it is still alot.

can we do anything?

rollingsta · 24-02-09, 01:48 PM

no just get headaches, that is a lot of money to lose if it does turn the bad way. This is my first gift from giveaway. i chose those because i heard they were good (before i found exceem)

when i joined here Tab was on and there seemed no problems. as soon as it came down to 10/10 the problems came. users went on hold. pendings dont go green. NOTHING goes green. we've asked whats going ont hey always say end of the month we will be back up to scratch. this was end of jan now its end of feb. still doesnt look good.

ive just sent in another ticket asking about furbs pending he gave to me and another one for jackpot joy i got a friend to do incase the pending fell through. still nothing. I am sure jpjoy should be green by now.

i started this thread sticking up for giveaway, try to get answers, seems like what they say is just to give them more time. enough is enough! i can no longer be open minded about this situation.

tombsc · 24-02-09, 02:23 PM

My longest pending lovefilm is Jan 6th. I still trust GA and am sure they'll come good but am concerned that my refs will give up on this and think they've been scammed which makes me and my site look dodgy.
I now have 12 greens and 5 pendings - enough for the iPhone, but it looks as though I'll have to wait 3 months to see what will happen to the pendings, then wait ?? months to verify and see how many get reversed, then start the whole process again!!
In the meantime I think I'll change my ref links to FJ.

FurbtasticM · 24-02-09, 02:25 PM

Quote:

Originally Posted by rollingsta

ive just sent in another ticket asking about furbs pending he gave to me

Forgot about that, must have been absolutely ages ago?

claire80 · 24-02-09, 02:55 PM

Quote:

Originally Posted by rollingsta

is that all for one giveaway site or for several?

its across 2 sites

Mica · 24-02-09, 03:24 PM

I got this from Lisa yesterday:

-----------

We are working hard to clear all backlogs. Lovefilm, however, prove to be consistently late with their updates. Although we are trying to speed these along, they seem only to be updating once a month. The next update is due within the next week.

If a user requires a manual update sooner than this though, please ask them to contact us directly, attaching a copy of their dvd rental page - a manual update will then be processed.

-----------

The ticket was answered fairly quickly I thought.

I too have much more than I would like at stake.

FurbtasticM · 24-02-09, 03:49 PM

Quote:

Originally Posted by Mica

I got this from Lisa yesterday:

Lovefilm, however, prove to be consistently late with their updates. Although we are trying to speed these along, they seem only to be updating once a month. The next update is due within the next week.

Do GA have a different agreement with LOVEFiLM than all of the other networks (who automatically update pendings after 28 days without reports)?

I also understand there may be some technical issues due to the number of servers that GA run but they have alwasy been able to overcome coding problems in the past?

FurbtasticM · 24-02-09, 03:57 PM

Sorry for the double post...

But also struck me that LOVEFiLM updates has absolutely nothing to do with sorting out custom orders or hitting the few buttons it takes to send my bank transfer

wheretoturn · 24-02-09, 04:03 PM

Quote:

Originally Posted by FurbtasticM

Do GA have a different agreement with LOVEFiLM than all of the other networks (who automatically update pendings after 28 days without reports)?

I also understand there may be some technical issues due to the number of servers that GA run but they have alwasy been able to overcome coding problems in the past?

None of the networks as far as i know update without the reports, it could prove costly if for any reason there were changes in the way Lovefilm or tradedoubler handled these leads. The 28 day pending status is an agreement between Lovefilm and Tradedoubler, not between Lovefilm and the network. So it is consistent for every network.

An example:

One Lovefilm lead completed on 1st January. Tradedoubler initiates the pending status once the lead has come through. On the 29th January, assuming lovefilm has not updated the report themselves before the 28 days, Tradedoubler will update the 28 day old pending to Approved.

The autocreditor then picks this up on the search and credits the correct account on day 28.

I'm sure a simple CronJob for reversals could be run daily to allow these approvals to credit on the day it is approved....

Ash

21-02-09, 02:32 PM	#61
Amiethest is meant to be revising Join Date: Dec 2008 Location: Nottinghamshire Posts: 6,323	I had a brilliant response to one of my reversals, yet someone who was reversed on me (both VC bet) has been waiting a week! (or not done it!). Also I'm getting really sick of LoveFilm, I have 3 people pending from 9th January... Ridiculous. I'm sure they'll sort it, but it's taking forever. __________________ Free iPad \| Free Xbox 360 \|Free 3DS Want to know how to get greens (referrals) for FreebieJeebies? I'll tell you how..... Work hard, like the rest of us! Feel free to ask questions!

23-02-09, 01:33 AM	#64
Larkino Call me Vlad Join Date: Jun 2008 Location: South London Posts: 9,503	no doubt giveaway have made a bundle from people leaving 3 or 4 refs because they cant be bothered to wait months for a reply (me included) __________________ Free Xbox 360 S \| Free Wii \| Last.FM Last edited by Larkino; 23-02-09 at 01:36 AM..

24-02-09, 01:48 PM	#73
rollingsta iPod 60gb Join Date: Sep 2008 Location: luton england Posts: 1,746	no just get headaches, that is a lot of money to lose if it does turn the bad way. This is my first gift from giveaway. i chose those because i heard they were good (before i found exceem) when i joined here Tab was on and there seemed no problems. as soon as it came down to 10/10 the problems came. users went on hold. pendings dont go green. NOTHING goes green. we've asked whats going ont hey always say end of the month we will be back up to scratch. this was end of jan now its end of feb. still doesnt look good. ive just sent in another ticket asking about furbs pending he gave to me and another one for jackpot joy i got a friend to do incase the pending fell through. still nothing. I am sure jpjoy should be green by now. i started this thread sticking up for giveaway, try to get answers, seems like what they say is just to give them more time. enough is enough! i can no longer be open minded about this situation. Last edited by rollingsta; 24-02-09 at 01:52 PM..

24-02-09, 02:23 PM	#74
tombsc £50,000 Club Join Date: Nov 2005 Location: Down Under Posts: 1,665	My longest pending lovefilm is Jan 6th. I still trust GA and am sure they'll come good but am concerned that my refs will give up on this and think they've been scammed which makes me and my site look dodgy. I now have 12 greens and 5 pendings - enough for the iPhone, but it looks as though I'll have to wait 3 months to see what will happen to the pendings, then wait ?? months to verify and see how many get reversed, then start the whole process again!! In the meantime I think I'll change my ref links to FJ. __________________ FreebieJeebies MacBook Air Free iPad Free iPhone free iTunes free iPhone 4 Received... Spoiler About £6539 so far

24-02-09, 03:24 PM	#77
Mica iPod 30gb Join Date: May 2006 Posts: 1,089	I got this from Lisa yesterday: ----------- We are working hard to clear all backlogs. Lovefilm, however, prove to be consistently late with their updates. Although we are trying to speed these along, they seem only to be updating once a month. The next update is due within the next week. If a user requires a manual update sooner than this though, please ask them to contact us directly, attaching a copy of their dvd rental page - a manual update will then be processed. ----------- The ticket was answered fairly quickly I thought. I too have much more than I would like at stake. __________________ My rubbish Cheap iPhone incomplete Cheap iPad websites Free iPods

23-02-09, 12:56 AM	#63
tronsmith iPod 60gb Join Date: Jan 2008 Location: Brighton Posts: 1,663	Agreed furb. I thought I would give them the beneit of the doubt thinking that it is feasably that the problems could be an Xmas hang over. It's getting a little silly now. I have had a support ticket open sinse 7 February with no response and 5 love film pendings sinse about 10 January. I am starting to lose hope. If we knew what the situation was/is at least we could possibly simpathise or continue to be patient. Being left in the dark is only making the situation worse.

23-02-09, 08:21 AM	#65
tronsmith iPod 60gb Join Date: Jan 2008 Location: Brighton Posts: 1,663	Yeah, but they are alo losing a huge amount as people wont use them.

24-02-09, 01:02 PM	#67
claire80 Mini Mac Join Date: Apr 2006 Location: West Midlands Posts: 11,689	nope , same old situation for me

24-02-09, 01:06 PM	#68
rollingsta iPod 60gb Join Date: Sep 2008 Location: luton england Posts: 1,746	i think i may of wasted 6 months of my life lol looks like it will be a sad ending for most.

24-02-09, 01:08 PM	#69
claire80 Mini Mac Join Date: Apr 2006 Location: West Midlands Posts: 11,689	i hope not ive got over £700 at stake

24-02-09, 01:30 PM	#70
rollingsta iPod 60gb Join Date: Sep 2008 Location: luton england Posts: 1,746	is that all for one giveaway site or for several?

24-02-09, 03:57 PM	#79
FurbtasticM ..is a Muppet! Join Date: Oct 2006 Location: Swindon Posts: 10,100	Sorry for the double post... But also struck me that LOVEFiLM updates has absolutely nothing to do with sorting out custom orders or hitting the few buttons it takes to send my bank transfer __________________ iPhone deals \| Giveaway \| Free iPhone \| Free iPad