I sent a ticket in to GA for us all

FurbtasticM · 09-02-09, 05:29 PM

Not sure if I am the only one hoping for a bit of action from GA soon?

Quote:

Originally Posted by Jon

I cant even believe the speculation about the Giveaway network going bust

You know us Freebiehunters though Jon, when delays start happening we get very nervous. And to be fair, when you look at everything collectively, including the timing of payments/gifts being sent and the lack of LOVEFiLM autocrediting, you can undertand why we might speculate.

Quote:

Originally Posted by Jon

While this is pure speculation on my part (with a few rough calculations) I think that GA do send out a significant amount more gifts than the other networks

I wouldn't mind speculating that FJ aren't far off, especially after recent events.

FurbtasticM · 12-02-09, 09:32 PM

How long do we stay patient before it is time to start worrying again?

ayach · 12-02-09, 09:57 PM

Backlog was supposed to be cleared by the end of January according to original post, so there are obviously further delays for whatever reason.

FurbtasticM · 12-02-09, 10:15 PM

Quote:

Originally Posted by rollingsta

As to the ordering and delivery delays, these are no more than a hangover from the Christmas busy period, we feel our backlog will be cleared by the end of January. I hope this helps to put your mind/s at rest. This is my response, but I will ask Tab himself to add something to this ticket

MightyDOB · 12-02-09, 11:32 PM

yep getting worried again myself especially since the new custom rules were announced. Have 31 greens of 32 for original custom, but that LCD is all but obsolete now. Was gonna just keep earning the greens till the new Sony's LCD's are released in March which are bound to be a few hundred more expensive, but no point unless GA answer my ticket re my situation.

not sure if I should get a quick green, verify and hope that I get the bank transfer, but to be honest don't really want the cash as will cost a few hundred extra which I have not got to get the telly I want

bruce · 13-02-09, 10:44 AM

Being a newbie I am puzzled as to how people manage to get 31 referrals?!? I only have 4 greens so far out of a required 10 and already I am struggling to get more people!

claire80 · 13-02-09, 12:14 PM

i have 3 open tickets now and 8 days ago i was told one of them would be responded to in 24 - 48 hrs .. erm............

FurbtasticM · 13-02-09, 01:56 PM

Quote:

Originally Posted by claire80

i was told one of them would be responded to in 24 hrs

Maybe in true Jack Bauer stylee that is one hour per week

claire80 · 13-02-09, 01:59 PM

Quote:

Originally Posted by FurbtasticM

Maybe in true Jack Bauer stylee that is one hour per week

you may be onto something

waf43 · 13-02-09, 02:21 PM

forget 24, this is more like the film DEJA-VU !!

claire80 · 13-02-09, 04:08 PM

well i got a reply that makes no sense to my question but it was a reply at least:

All gifts are scheduled for delivery at the end of February. Unfortunately, we have incurred delays, both from our affiliate parnters and from a Christmas backlog.

We have worked to resolve these problems, and are processing orders for delivery in two weeks. An exact delivery date will be given on your account status page over the coming week or, alternatively, in any ticket that has requested a custom order and is currently with Shipping.

FurbtasticM · 13-02-09, 04:14 PM

Quote:

Originally Posted by claire80

we have incurred delays....from our affiliate parnters

Meaning the people who pay them (and who pay all the other networks, who didn't stop sending gifts out).

ayach · 13-02-09, 04:46 PM

Hmmm..... Seems a bit of a coincidence that just hours after Claire posted to say she'd had no reply to support tickets for 8 days, she gets a reply. And the reply wasn't even related to her original question, just a general update, as if they knew it would be posted on here. (Just my opinion).

First it was 'wait til the end of January' and now its 'wait til the end of February' because of the 'Christmas backlog'. At what point does this excuse become unacceptable?

Diesel · 13-02-09, 11:10 PM

Quote:

Originally Posted by claire80

well i got a reply that makes no sense to my question but it was a reply at least:

All gifts are scheduled for delivery at the end of February. Unfortunately, we have incurred delays, both from our affiliate parnters and from a Christmas backlog.

We have worked to resolve these problems, and are processing orders for delivery in two weeks. An exact delivery date will be given on your account status page over the coming week or, alternatively, in any ticket that has requested a custom order and is currently with Shipping.

Can FJ or any other freebie network confirm they have had their TD payment delayed? Because if it happened to giveaway then it must have happened to a few others. Unless its all porkies anyway

lalala54321 · 13-02-09, 11:37 PM

I got exactly the same response today as claire. I just hope they do actually send out stuff by the end of Feb.

kevan321 · 13-02-09, 11:43 PM

I got a response today

"Thank you.

I will ask Cherie to respond to your query as a matter of urgency, and to confirm the despatch details for your cheque.

We apologise for the delay, and assure you this will be resolved as soon as possible.

Regards,"

tronsmith · 14-02-09, 04:30 AM

I am aware that Jon knows what the situation is. I understand that you wouldn't want to say exactly what the problem is, however, please could you indicate whether the delays are justified (in your opinion) and if everything will evntually be rectified (once again, in your opinion).

Jon · 14-02-09, 07:09 AM

Had I any doubts I would have taken action as needed, can't say any more than that really based on what I have been told.

As I have said on other threads, and to people on MSN, you will get your gifts, maybe with a few extra weeks delay due to reduced staff handling a larger than normal workload.

rollingsta · 14-02-09, 08:18 PM

This thread kinda makes me look stupid lol

slal03 · 18-02-09, 10:29 AM

any ticket replies/activity?

12-02-09, 09:32 PM	#42
FurbtasticM ..is a Muppet! Join Date: Oct 2006 Location: Swindon Posts: 10,100	How long do we stay patient before it is time to start worrying again? __________________ iPhone deals \| Giveaway \| Free iPhone \| Free iPad

13-02-09, 11:43 PM	#56
kevan321 iPod 60gb Join Date: Feb 2008 Location: Glasgow, Scotland Posts: 1,878	I got a response today "Thank you. I will ask Cherie to respond to your query as a matter of urgency, and to confirm the despatch details for your cheque. We apologise for the delay, and assure you this will be resolved as soon as possible. Regards," __________________ Spoiler PS3.Real incentives 12/12 - VERIFIED! YAS!!! Ipods.freepay - 5/5 Verified! ESD: 5/5/08

14-02-09, 07:09 AM	#58
Jon MJ lady with maracas Join Date: Mar 2005 Location: Leeds Posts: 12,798	Had I any doubts I would have taken action as needed, can't say any more than that really based on what I have been told. As I have said on other threads, and to people on MSN, you will get your gifts, maybe with a few extra weeks delay due to reduced staff handling a larger than normal workload. __________________

12-02-09, 09:57 PM	#43
ayach iPod Nano 2GB Join Date: Jun 2008 Posts: 107	Backlog was supposed to be cleared by the end of January according to original post, so there are obviously further delays for whatever reason.

12-02-09, 11:32 PM	#45
MightyDOB iPod Nano 1GB Join Date: Jul 2007 Posts: 77	yep getting worried again myself especially since the new custom rules were announced. Have 31 greens of 32 for original custom, but that LCD is all but obsolete now. Was gonna just keep earning the greens till the new Sony's LCD's are released in March which are bound to be a few hundred more expensive, but no point unless GA answer my ticket re my situation. not sure if I should get a quick green, verify and hope that I get the bank transfer, but to be honest don't really want the cash as will cost a few hundred extra which I have not got to get the telly I want

13-02-09, 10:44 AM	#46
bruce iPod Shuffle Join Date: Jan 2009 Location: Aberdeen Posts: 10	Being a newbie I am puzzled as to how people manage to get 31 referrals?!? I only have 4 greens so far out of a required 10 and already I am struggling to get more people!

13-02-09, 12:14 PM	#47
claire80 Mini Mac Join Date: Apr 2006 Location: West Midlands Posts: 11,689	i have 3 open tickets now and 8 days ago i was told one of them would be responded to in 24 - 48 hrs .. erm............

13-02-09, 02:21 PM	#50
waf43 iPod 60gb Join Date: Apr 2008 Location: SKEGNESS Posts: 1,898	forget 24, this is more like the film DEJA-VU !!

13-02-09, 04:08 PM	#51
claire80 Mini Mac Join Date: Apr 2006 Location: West Midlands Posts: 11,689	well i got a reply that makes no sense to my question but it was a reply at least: All gifts are scheduled for delivery at the end of February. Unfortunately, we have incurred delays, both from our affiliate parnters and from a Christmas backlog. We have worked to resolve these problems, and are processing orders for delivery in two weeks. An exact delivery date will be given on your account status page over the coming week or, alternatively, in any ticket that has requested a custom order and is currently with Shipping.

13-02-09, 04:46 PM	#53
ayach iPod Nano 2GB Join Date: Jun 2008 Posts: 107	Hmmm..... Seems a bit of a coincidence that just hours after Claire posted to say she'd had no reply to support tickets for 8 days, she gets a reply. And the reply wasn't even related to her original question, just a general update, as if they knew it would be posted on here. (Just my opinion). First it was 'wait til the end of January' and now its 'wait til the end of February' because of the 'Christmas backlog'. At what point does this excuse become unacceptable?

13-02-09, 11:37 PM	#55
lalala54321 iPod Nano 4GB Join Date: Nov 2008 Location: The 'Pool Posts: 349	I got exactly the same response today as claire. I just hope they do actually send out stuff by the end of Feb.

14-02-09, 04:30 AM	#57
tronsmith iPod 60gb Join Date: Jan 2008 Location: Brighton Posts: 1,663	I am aware that Jon knows what the situation is. I understand that you wouldn't want to say exactly what the problem is, however, please could you indicate whether the delays are justified (in your opinion) and if everything will evntually be rectified (once again, in your opinion).

14-02-09, 08:18 PM	#59
rollingsta iPod 60gb Join Date: Sep 2008 Location: luton england Posts: 1,746	This thread kinda makes me look stupid lol

18-02-09, 10:29 AM	#60
slal03 iPod Nano 1GB Join Date: Oct 2008 Posts: 96	any ticket replies/activity?